About TIMS

Tellennium’s Integrated Management System (TIMS) is a SaaS solution that helps businesses in healthcare, hospitality, manufacturing and other sectors manage telecom expense data, budgeting, forecasting, dispute tracking and more. It enables stakeholders to handle cost allocation across telecom services and automatically process invoices using optical character recognition (OCR) technology.

Managers can use the application to track, audit, optimize and store all contracts and images of equipment or data centers on a unified platform. Using the accounts payable (AP) process solution, administrators can streamline invoicing operations including imaging, processing, reconciliation and archiving of recurring expenses in real-time. Additionally, TIMS offers a...


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Supported Operating System(s):

Web browser (OS agnostic)

7 Reviews of TIMS

Average User Ratings

Overall

4.57 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(4)

4

4 stars

(3)

3

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 7 of 7 results

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January 2020

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Amazing Support

Pros

Easy to use. Great Dashboards. Inventory by location

Cons

Always explaining how Tellennium is to others.

Reasons for Choosing TIMS

Easy contracting

July 2020

Sean from Firelands Regional Health System

Company Size: 1,001-5,000 employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

TIMS Review

Our primary business problem was having too many invoices and too many telecom vendors that were difficult to manage and negotiate both contractually and from a service perspective. TIMS has been essential in allowing us to focus on taking care of things that have a direct impact on patient care instead of managing telecom vendors and looking for cost savings without a complete understanding of the market and what charges might be exorbitant.

Pros

I like the visibility I get from TIMS into our entire portfolio of telecom contracts. Having a simple but central console to look at everything from a few custom views and a single window is a huge improvement to keeping track of things using spreadsheets and various other tools that aren't quite as complete as TIMS.

Cons

I haven't found anything that is a true dissatisfier at this time. I have a lot of road to cover and so far there haven't been any issues.

Reasons for Choosing TIMS

We liked the offering so much that we briefly looked at our area and who the competitors were before deciding to stay with TIMS. The support from the staff and the patience working with us to convert were key factors in our decision making process.

June 2020

Brian from Health First

Company Size: 1,001-5,000 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

June 2020

TIMS Works!

As I sated, overall TIMS is very functional just some tidbits here and there that could improve user experience.

Pros

Ease of use is my biggest Pro. It has shown improvement that creates a more efficient work flow

Cons

There are some point of software that seem a bit redundant. Sometimes responses to a ticket or MAC are delayed

June 2020

Robert from Brightspring Health

Company Size: 10,000+ employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Tellennium Review

I have had a great experience with Tellennium. I highly recommend them

Pros

It is very user friendly once you are trained to use the software. If you have any question, customer service is very quick to respond with help.

Cons

Pulling Granite billing is very difficult.

Reasons for Choosing TIMS

It was much more intensive

June 2020

Barry from Steel Technologies

Company Size: 1,001-5,000 employees

Industry: Mining & Metals

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

June 2020

Stel Tech Review

Great Experience. Getting Accurate data and useful report helps us avoid blind spots. Visibility is Key!

Pros

The breath and dept of data they collect with straightforward reporting.

Cons

Some normalizing of the data would be helpful. We have multiple Names / Address etc but they still refer to the same Location.

June 2020

Jeff from Health First

Company Size: 10,000+ employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Customer support

5.0

Functionality

5.0

June 2020

Overall great product

Overall great tool for managing multiple carriers, services, and accounts. Due to the complex nature and diversity of carrier invoicing, TIMS is helping us understand our spend and what we have deployed per location to assist in decision making and cost efficiencies. We've discover MANY services that we thought were long ago terminated and hence forgotten, where the costs were buried in carrier invoices for years.

Pros

Web based billing history integrated service request modules auditing Customizable

Cons

Reporting, though flexible, is not always intuitive/logical As deployed, there was considerable room for improvement in the carrier DID management Required "tweeking" by Tellennium to even see/understand legacy PRI details

June 2020

Robert from Health First

Company Size: 5,001-10,000 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2020

Managing Teleco bills made easy

Pros

Being able to find all POTs, DIDs and circuits in an easily searchable database is a big win!

Cons

A better searching feature with easier filters.