We can simplify in managing end user call centre and contact center with HoduCC.

It has complete features for voice call center and contact center with social media channel such as WhatsApp, Facebook, Instagram, Twitter and Telegram.

User login panel that showing tabs of user roles.

it can seamlessly be integrated with other existing CRM systems, it has a real-time reporting tool, with an intuitive and user-friendly interface that has significantly enhanced our customer service. The support team is also responsive and helpful whenever we need assistance, also the management team “Kartik Khambhati” treats clients with respect and professionalism. I highly recommend HoduCC to any business looking for a reliable and feature-rich call center solution."

It is an Omni channel system that includes voice, SMS, chat with comprehensive reporting and analytics tools that have provided us with valuable insights into our call center performance, enabling us to identify areas of improvement and optimize our operations effectively.

none, for now, the existing features are enough and meeting my needs

The product isn't easy to use for a first timer

The character icons are not easy to understand

The wide variety of functions an features that are capable of providing a complete and often unique solution to the requirements of a range of environments and purposes. HoduCC provides. HoduCC has a high level of integration capability to both bespoke and proprietary applications. HoduCC also has a strong support team which provides a personalised service.

The platform caters to our requirements, whenever we have arrived at a road block we have always been able to jointly resolve the matter.

The only Omni-Channel HoduCC, recommended by Agents and Supervisors. Customer experience is excellent and Survey Module make sure the business valuable and recurring.

The web based architecture is easy to deploy and webrtc Soft phone loved by agents. No need to handle different software. All inclusive.

Mobile App for Agents will be revolutionary.

We have implmented HoduCC on different kind (and sizes) of customers, with different needs, the implementation is very easy as they perform all the process, give you a training and help you whenever you need.

HoduCC is how a software must be, easy to use, with good support, flexible, you can ask for any kind of integration and their team is able to develop, we must have partners like this, this make our business trustable

We have no complaints, everything we expect is there, and when we need something that is not, we can ask to develop

The experience with HoduCC has been great, the support team is always available to help at a moments notice and the team any fixes are done fast and efficiently.

We love the fact that the system comes fully loaded with plenty of amazing features and the HoduCC Team is always willing to assist in adjusting things to your requirements, whether it be changes to current features or adding your requirements to their road map.

Nothing we are currently very happy with the platform.

Excellent

Product easy to useIntegration easySupport available

Add on modules with additional cost making one off cost difficult but when purchasing is spread over quarters it's beneficial

Intuitive interfacesCapacity and performance

Statistics dashboards and supervisor profil

Pricing is Reasonable Solution Setup is Easy

More Features need to be added More Marketing

Dans l'ensemble agréable

Numéroteur centre d'appel ce logiciel permet de faire des appels

Bouffe trop en connexion internet et abonnement peu cher

Single solutions for all channels

It is great product for Contact Centers and IP PBX solutions. If any customer wanted to make happy of their customer providing best customer care service definitely, they have to look into HuduCC

I don't see any drawback as such probably drag and drop of IVR functionality would help simple IVR functionality call centers. however, if you are looking for I don't suggest UI based IVR application development

The call out, the product is easy to use.

every feature is good, with no negative reviews.

Easy navigation of system and reports. Quick and efficient dashboards for real time information of agents and campaigns

Difficulty in integration to social media offerings. No automated reporting system for daily reports

1. Ease to implement 2. Ease to configure 3. Very User friendly UI 4. Ease for end user Modules

1. Need to work on Road Maps rapidly 2. Need to share Immediate updates and bug fixes

We use it mostly for telemarketing. I will like lead generation metrics to be integrated into the platform.

Call monitoring.Coaching and call transfer

Network distruption. The network integration does not sit well with our local Telco and internet service providers.

Skill based routing reduces helps managing the call flow in the peak hours in more adequate manner

Hodusoft's Contact Center Solution is a secure and scalable solution as per our business needs. Predictive Dialer and Auto Dialer is the best feature in HoduCC as It adjusts Call automatically and Transfers it to Right person in Busy hours to Keep the customers on no hold.

As of Now there is nothing to Dislike about HoduCC,

We use Hodu for manage Call Center , it provide great result because of it easy use and understand of the system that make the agent to easy to manage their daily work more easily.

it easy to use and understand and most importantly the price is very acceptable, the system have a lot of feature , and we can easily to self learn because of the easy design of system that help even user that don't have much knowledge in relate field to understand .

Because of the difference of country that I use, so the language of the system is in English not in my Language( that is Khmer).

HoduCC CRM application is the one point answer for a superior client benefit. The User Interface is brilliant, simple and most viably clear as crystal. We were looking for a multi-process design for our organization which was appropriate conveyed by the HoduCC Application.

There is nothing in HoduCC which you not like.

Build in CRM with Omni Channel feature such as Calls, email, social media, whatsapp that can manage easily in one system.

The license only provided perpetual instead annual so it more CaPex then Opex.

We love the Omni Channel feature which accommodate most of the communication platforms. Also the Web dialer is easy to use.

Nothing noticed upto yet to dislike. Overall is a good solution.

Almost perfect, apart from the intermittent downtimes we face on and off.

I like the fact that HoduCC can show real time recordings, especially for individual user/agent without admin access.

None at the moment, maybe when we get more functions.

call clarity is topnotch and connection is swift

Not showing saved information that may likely show what is saved about the call.

The HoduCC team are really great to work with. They are quite flexible and have worked with us on customizations to accommodate our customers needs.

Features and functionality fits our needs best.

N/a

We are into business for about 10 years now and just recently we upgraded our Software system. HoduCC was recommended to us by a fellow entrepreneur. At first I was reluctant but soon we got to know it was pretty easy to operate. We found it really useful and efficient. It delivers what it had promised. I am now recommending this to my friends. Really Recommendations to other buyers: I think everyone would love this for its ease of use and the value it adds to the business.