A great company to work with when looking to scale your sales and customer success processes

I really appreciate the options such as autodialing. It allows the team to stay focused and work smoothly

It takes some time for the team to get used to the system but overall no real negatives

Neodove systematic dialing and lead management dashboard Autodialer feature makes us incredibly fast Its predictive dialer is very powerful and aves us time to invest in calling more leads

I wish there was more documentation to learn how to quickly use the product

I would definitely not recommend Neodove to anyone for the experience I had in 6 months. Before onboarding I asked & informed them about my clear expectations. I would require VOIP calls where in I can clearly track incoming & outgoing calls. They said, they have system in place for the same. VOIP calls were from third party TeleCMI. I asked them to activate simultaneous ring for the incoming calls, neodove team said they dont have that system in place so i called the TeleCMI team & confirmed that they can do it. I had to confirm neodove about the same & got it activated. Next I cant track missed calls in their system. I need to login to TeleCMI portal to check it. Neodove to check Outgoing calls & TeleCMI to check missed calls. Later one day, some settings changed & simultaneous ring was deactivated again they blamed our team stating we made the changes, why would we? Next I asked them I dont want to access TeleCMI but you guys give me the missed call report which I used to get in the next day. Missed calls are supposed to be called in the same day within few mins. but again they couldnt delive it. Accepting all these issues & mistakes they gave me grace period of 15 days, when they got to know I am not renewing, even the grace period is not given to us. so dont go with them as their team is not professional & doesnt have all the knowledge.

Reallocating not connected leads to agent

No system in place to check missed calls. Cant check incoming calls in details. No way to track idle time of agents between calls. Team doesnt have the complete knowledge. Doesnt support VOIP calls in mobile app.

Very good.The support team is great.Product demos are also very clear and to the point

Ease of use .Covered the most critical and important parts of the business

Admin mobile Application can be little better

Amazing and we took more license from them

The customer support is amazing and account manager is helped us to setup the things in quickly manner

all good for now and there is no issue overall good experience