Alvaria CX Suite
About Alvaria CX Suite
Most Helpful Reviews for Alvaria CX Suite
1 - 5 of 21 Reviews
Anonymous
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2017
a world of options and choices to do almost anything you can imagine with a call center
The Noble solution suite offers nearly everything conceivable option across all functions of an integrated call center including ability to operate a variety of outbound campaign types, a seamless blending environment to optimize staffing to handle inbound demand and outbound needs. The agent screens offer a ton of options for dynamic customization based upon each record and loads of automation to remove repetitive tasks and reduce human error.
CONSWith so many options, it can be daunting at the beginning to begin to assess and document how to go about starting down the path towards system deployment. I highly recommend utilizing the Noble U classes ahead of time to learn how the system fits all the modules together and to begin to grasp all of the system's functionalities.
Anonymous
10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed May 2021
The easiest/most challenging contact center technology system
I recommend the suite, their support is amazing since Noble Systems is a smalled company compared with their competitors and you will have the support that you require without the normal big company struggles from their competitors. The tools included in the suite are amazing and well designed, just analize if Noble is for you based on what you are expecting the suite to do. It works perfectly as the brain for your contact center, but it will not hold all your business logic within its core.
PROSVery intuitive and easy to admin/setup for non-it personnel, they migrated the Maestro setup to a cloud based solution available in your browser (Harmony) which is a tremendous improvement at the user experience level. The design in the IVR is amazing; there is a lot of bandwidth available to customize your contact centers, the outbound IVR can save a lot of time with voicemails.
CONSRegardless of their reliability and design, Noble is not the ideal tool for integrations and customizations. It an amazing suite of tools to work by themself, but when they need to be customized to handle a more complex logic there is not enough room to play with. Composer changed improving a little every year, but they is not a way to adapt the UI with advance HTML or CSS, it's a drag and drop tool with some room to be customized, but don't expect a full canvas for your creativity.
Reason for choosing Alvaria CX Suite
Cost and outbound dialer is one of the best options outhere. Even thou Genesys has more capabilities on the Inbound IVR, it's not a competitor with Noble at the overall contact center solution.
Mark
Legal Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed April 2021
Not the right software for small to medium sized businesses
Not good. The software does a ton but you will need a very large team with tons of experience to get this software up and running and to maintain it.
PROSThe software is extremely flexible. You can make it do almost anything you want.
CONSImplementation is a nightmare. The implementation team doesn't seem to understand the various use cases and therefore aren't especially helpful in the design phase other than trying to expedite the timelines. I highly recommend that you have someone with a lot of experience on your own team prior to selecting this software. Otherwise just choose a different product. We had no such issues with our previous dialer. Maintenance is also a nightmare. Getting answers to the simplest questions can take forever.
Reason for choosing Alvaria CX Suite
The feature set.
Reasons for switching to Alvaria CX Suite
We were looking for more functionality.
Bruce
Financial Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Noble Solution Suite
As with most organizations, "more with less" seems to be the standard. Noble's various AI products allow just that, especially in an environment that heavily regulates "Contact Attempt". Decision Science Technology ensures best time to call. Having the ability to engage multiple methods of communication is a requirement: SMS, Email, Web Chat; all part of Noble's suite of product.
PROSNearly all the product suite is proprietary, resulting in seamless integration. All Noble products tie to robust reporting and recording. For the very few requirements to engage other vendors to stack onto the Noble suite, Noble is wide open, meaning integration is possible.
CONSSome of the product suite is extremely complex, meaning start to finish may require significant time. That said, the road map to full production is thorough and tested, to ensure end-user has a solid understanding of the product.
Reason for choosing Alvaria CX Suite
Again, Noble's product suite is extremely robust and provided a solution for every scenario we presented. Full integration. Proprietary, patented technology. Road Maps based on customer needs.
Reasons for switching to Alvaria CX Suite
Internal IT requirement: Look for opportunities to consolidate vendors. Noble's product suite is near 100% of what the industry required.
John
Financial Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Noble Systems Review
Our experience has been good overall. Noble has been responsive to our needs.
PROSI appreciate the systems ability to create what ever you want. Though that in itself can be a problem if you do not have a very clear understanding of what you want and how you want it to perform.
CONSIt would be nice if it played well with our CRM.
Reason for choosing Alvaria CX Suite
Ability for customization to meet our needs as well as our various client needs.