About Adracare

Adracare is a cloud-based telemedicine solution that helps healthcare professionals connect with patients through audio and video conferences. With the practice management module, practitioners can manage appointments or bookings on a calendar, create patient profiles, generate electronic prescriptions and send them to pharmacies.

Features of Adracare are screen sharing, HIPAA compliance review, document management, automated reminders, custom templates, medical charting and more. It offers a patient portal, which allows patients to update their health information and view upcoming appointments. Additionally, it provides a form builder, which enables medical professionals to generate custom intake forms and questionnaires to share them with pat...


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Supported Operating System(s):

Web browser (OS agnostic)

15 Reviews of Adracare

Average User Ratings

Overall

4.67 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.0

Ratings Snapshot

5 stars

(11)

11

4 stars

(3)

3

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 15 results

December 2020

Carolynn from Carolynn R. Campbell MSW RSW

Company Size: 1 employee

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2020

The development team has been extremely responsive to my needs.

I haven't been able to see psychotherapy clients face to face since the March pandemic lock down. Adopting this platform saved my business and permitted me to continue supporting clients. It even facilitated my working with some new clients from beyond a reasonable travel distance, clients whom I never would have had access to in the past. I had a step learning curve. For example, at the start I didn't even know where my task manager was or how to select my microphone via the control panel. The help desk was always available and helpers courteous despite my obvious technical naivete. They never lost patience with me.

Pros

Confidentiality is essential in my line of work. Adracare is PHIPA compliant. All data is stored in Canada. It permits use of a not for profit browser, Firefox, that doesn't track me or my clients' activity. I am so appreciative to have had a responsive audience to my suggestions for what would make the product more user friendly and helpful. Every time I have had a question or problem, it has been resolved. I mean not just a being shuffled off to the FAQ, but an engaged response!

Cons

There has been steady improvement in the product since March 2020. Due to volume of "traffic" online, there were inevitable screen and audio freezes when whole families were home, some watching videos, some trying to do online school work, another adult working from home, and someone with me in a therapy session. These freezes are now much less frequent. Connections when a client is using their cellphone are still less reliable than when a laptop or tablet is used.

Reasons for Choosing Adracare

These alternative products all are HIPPA compliant which means data can be accessed under the American Patriot Act that came in force after 911. None of them meet the Canadian PHIPA standard. I also don't appreciate how these alternative programs hijack my settings when they are in use. Thankfully I learned how to correct that.

Response from Adracare

Replied January 2021

Hi Carolyn, Thank you for your review! We're glad to hear that the use of Adracare has allowed you the opportunity to continue providing care to your patients throughout this challenging time. We genuinely appreciate your feedback as it allows us to make product improvements. As always, if there is anything you need, don't hesitate to reach out! -The Adracare Team

September 2020

Divin from Martindale Dental

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

September 2020

Great option for seeing patients during COVID-19

Overall, Adracare has been amazing at helping our office get set up to host virtual appointments. I'm really impressed with the sophistication of the product and features, and with the level of care received from their customer support team.

Pros

Adracare has an extremely user-friendly and intuitive interface on both the admin- and patient-facing sides. The calendar booking function makes it easy for patients to view available appointments and book to their convenience. Communication between the platform and patient (to access video call) is easy and clear. On the admin side, managing patient information is easy and secure. I cannot stress how amazing the customer service is! The team is always willing to answer my questions, hop on a call, and listen to feedback on other features we would like. The customer team makes sure you are 100% comfortable using the platform through an initial training and touch points.

Cons

There is limited functionality with note-taking features. It would be great if standardized note forms can be easily imported. It would also be nice if the platform was able to be more customized for different health care industries (i.e. dentistry, physio) rather than generic. I wish there was a function to auto-send follow-up emails with feedback collection/insurance claim forms. A payment at the time of booking feature would be great as well, though I have heard this is currently in the works.

Response from Adracare

Replied September 2020

Hi Divin, Thanks for taking the time to share your review with us. Your feedback is much appreciated! We're happy to hear that you're finding our software simple, easy to use, and convenient when booking appointments with your patients. We are always looking for ways to improve our product to better meet the needs of our clients. Your feedback in regards to our note-taking features, alongside with auto-send follow up emails, will be shared with our team internally. To acknowledge your last point regarding patient payment, we're working hard to add this much-needed feature to our platform in the next couple of weeks! As always, please reach out to us with feedback, questions, or concerns, and our support team will be more than happy to assist you! Thanks again for providing your feedback. -The Adracare Team

August 2021

Dan from Kehoe Psychology

Company Size: 1 employee

Industry: Mental Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Functionality

4.0

August 2021

Effective Platform

Works well for my purposes.

Pros

Easy to enter client contacts and book appointments. Well-priced.

Cons

Some clients have difficulty accessing their camera/microphone, which isn't a software problem.

Reasons for Choosing Adracare

It had many positive reviews and was well-priced.

Reasons for Switching to Adracare

On Call Health wasn't intuitive and didn't function well.

September 2020

RUWA from Health, Wellness and Fitness

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2020

ADRACARE

Overall, I am pleased with Adracare and feel that I'm getting good value.

Pros

I use Adracare to provide secure video sessions to my clients, I do not use the record keeping functions. I like that Adrdacare fully complies with privacy legislation in Canada. I also find their customer service exceptionally friendly, responsive, and helpful.

Cons

I would like it if I could enter recurring appointments into the calendar without having to enter them manually each week.

Response from Adracare

Replied September 2020

Hi Ruwa, Thank you for taking the time to share your feedback. We appreciate it! Great to hear that you're using Adracare to provide your clients with a secure video session. While we don't offer reoccurring appointments each week, we think it's a fantastic product feature and will be sharing it with the rest of the team. Thanks again for your feedback, Ruwa! -The Adracare Team

August 2021

David from DJP Counselling

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2021

Psychotherapy Practice

Excellent

Pros

Ease of use for clients and practitioners

Cons

None very easy to use. No concerns from clients

Reasons for Choosing Adracare

Ease of use