Overall, Adracare has been amazing at helping our office get set up to host virtual appointments. I'm really impressed with the sophistication of the product and features, and with the level of care received from their customer support team.

Adracare has an extremely user-friendly and intuitive interface on both the admin- and patient-facing sides. The calendar booking function makes it easy for patients to view available appointments and book to their convenience. Communication between the platform and patient (to access video call) is easy and clear. On the admin side, managing patient information is easy and secure. I cannot stress how amazing the customer service is! The team is always willing to answer my questions, hop on a call, and listen to feedback on other features we would like. The customer team makes sure you are 100% comfortable using the platform through an initial training and touch points.

There is limited functionality with note-taking features. It would be great if standardized note forms can be easily imported. It would also be nice if the platform was able to be more customized for different health care industries (i.e. dentistry, physio) rather than generic. I wish there was a function to auto-send follow-up emails with feedback collection/insurance claim forms. A payment at the time of booking feature would be great as well, though I have heard this is currently in the works.

I haven't been able to see psychotherapy clients face to face since the March pandemic lock down. Adopting this platform saved my business and permitted me to continue supporting clients. It even facilitated my working with some new clients from beyond a reasonable travel distance, clients whom I never would have had access to in the past. I had a step learning curve. For example, at the start I didn't even know where my task manager was or how to select my microphone via the control panel. The help desk was always available and helpers courteous despite my obvious technical naivete. They never lost patience with me.

Confidentiality is essential in my line of work. Adracare is PHIPA compliant. All data is stored in Canada. It permits use of a not for profit browser, Firefox, that doesn't track me or my clients' activity. I am so appreciative to have had a responsive audience to my suggestions for what would make the product more user friendly and helpful. Every time I have had a question or problem, it has been resolved. I mean not just a being shuffled off to the FAQ, but an engaged response!

There has been steady improvement in the product since March 2020. Due to volume of "traffic" online, there were inevitable screen and audio freezes when whole families were home, some watching videos, some trying to do online school work, another adult working from home, and someone with me in a therapy session. These freezes are now much less frequent. Connections when a client is using their cellphone are still less reliable than when a laptop or tablet is used.

Overall, I am pleased with Adracare and feel that I'm getting good value.

I use Adracare to provide secure video sessions to my clients, I do not use the record keeping functions. I like that Adrdacare fully complies with privacy legislation in Canada. I also find their customer service exceptionally friendly, responsive, and helpful.

I would like it if I could enter recurring appointments into the calendar without having to enter them manually each week.

Acceptable, would likely use a different platform if one could be found that meets confidentiality requirements.

I like the calendar and ease of setting up appointments

Glitchy, often have connection and audio issues, we've been unable to determine if it is user or system caused.

Overall pretty good. Would love if it was a bit cheaper.

I like that I am supporting a product made in Canada. It is secure and meets my needs from a Privacy and Confidentiality point of view

My clients and I had a lot of problems with this software at the beginning. Most issues have resolved but it would be great to have some additional bonuses with this software for the price. Example: more than 1 person. Able to send the video token in case the client cannot find the email. Also having the option to record would be great as well.