About Adracare

Adracare is a cloud-based telemedicine solution that helps healthcare professionals connect with patients through audio and video conferences. With the practice management module, practitioners can manage appointments or bookings on a calendar, create patient profiles, generate electronic prescriptions and send them to pharmacies.

Features of Adracare are screen sharing, HIPAA compliance review, document management, automated reminders, custom templates, medical charting and more. It offers a patient portal, which allows patients to update their health information and view upcoming appointments. Additionally, it provides a form builder, which enables medical professionals to generate custom intake forms and questionnaires to share them with patients.

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Supported Operating System(s):

Web browser (OS agnostic)

10 Reviews of Adracare

Average User Ratings

Overall

4.80 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(8)

8

4 stars

(2)

2

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 10 of 10 results

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April 2020

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2020

I have been delighted by how responsive Adracare is to adaptations suggested by its users.

Adracare saved my business during the pandemic period during which we are not permitted to meet with clients face-t0-face.

Pros

There is no software for clients to download.

Cons

The complete user manual was not available when I joined. There is no feature supporting group chat with colleagues. However, I hear it is coming very soon.

Reasons for Choosing Adracare

No data is stored in the USA where it would be potentially subject to disclosure under "The Patriot Act". Pricing is competitive.

June 2020

Norman from The Triune Group

Company Size: 1 employee

Industry: Mental Health Care

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

June 2020

It really worked well!

This system allowed me to switch to doing on-line virtual assessments during the period when my private practice office setting was shuttered due to the COVID pandemic and it worked well and I will continue to offer the option of doing some assessments on line for clients who are concerned about going out for face to face sessions or when people are from out of town.

Pros

I found the Adracare on-line interview system easy to use, with a straight-forward process for booking new appointments and new clients and the connexion was very good almost all the time. I used it to do on-line neuropsychological assessments as well as case conferences with patients after testing and found it was flexible, able to accommodate my need to switch between the laptop camera and a webcamera set up to display materials on the desk and also allowed for me to run some testing programmes that were on my desktop to send auditory and visual stimuli to patients during testing. I would recommend this virtual assessment/virtual interview platform to anyone needing to do on-line work, either during the COVID pandemic or down the road even for clients out of town, etc.

Cons

Occasionally we had a few incidents of the video and audio signal freezing and we had to sign off and log back on to get it back, but this was a rare occurrence.

June 2020

David from Prendergast Counselling

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

June 2020

Simple and Easy to Use

Very good experience in these very challenging times of a pandemic. It may take some of my clients a bit of time before they will be comfortable to come back and meet face-to-face and I will continue to use the application once I go back into my office.

Pros

This is a very easy and simple system to use. My clients find it very easy to use as well, a couple of clicks and we are connected - Wonderful. Customer Service is very responsive, friendly and helpful. A very pleasurable experience. Much better system then some of the other free options currently in the market place.

Cons

There are no complaints very satisfied.

June 2020

michelle from michelle bloom counselling

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2020

review

good!!

Pros

Phipa compliment easy set up CLEAR video and sound easy access for clients good customer service

Cons

The name adracare identified in clients email...sometimes they missed that the invite was from me.

Reasons for Choosing Adracare

This was referred to me...

April 2020

Vera from Talk Therapy with Vera

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Easy to use

Pros

The software is easy to use and navigate. The video and audio quality is way better than other platforms that I was using. The customer support is very fast to helping me to resolve any issues that I have. I like that my patients don't have to log in/download any software for the video chat. Also, the program can send SMS to patients for reminders without costing me extra for this feature.

Cons

The encounter/session notes button wasn't visible.

June 2020

Tanya from Private Practice

Company Size: 1 employee

Industry: Mental Health Care

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

June 2020

Excellent product

Pros

I like the ease of use with my clients, they are able to sign up quickly and have told me the process is fairly easy. We have had good quality connections for most sessions.

Cons

Navigating the administration screen takes a bit of getting used to, it is not 100% intuitive.

September 2020

Divin from Martindale Dental

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

September 2020

Great option for seeing patients during COVID-19

Overall, Adracare has been amazing at helping our office get set up to host virtual appointments. I'm really impressed with the sophistication of the product and features, and with the level of care received from their customer support team.

Pros

Adracare has an extremely user-friendly and intuitive interface on both the admin- and patient-facing sides. The calendar booking function makes it easy for patients to view available appointments and book to their convenience. Communication between the platform and patient (to access video call) is easy and clear. On the admin side, managing patient information is easy and secure. I cannot stress how amazing the customer service is! The team is always willing to answer my questions, hop on a call, and listen to feedback on other features we would like. The customer team makes sure you are 100% comfortable using the platform through an initial training and touch points.

Cons

There is limited functionality with note-taking features. It would be great if standardized note forms can be easily imported. It would also be nice if the platform was able to be more customized for different health care industries (i.e. dentistry, physio) rather than generic. I wish there was a function to auto-send follow-up emails with feedback collection/insurance claim forms. A payment at the time of booking feature would be great as well, though I have heard this is currently in the works.

September 2020

Louise from Bassis and Carter

Company Size: 2-10 employees

Industry: Mental Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Functionality

4.0

September 2020

Glitchy

Acceptable, would likely use a different platform if one could be found that meets confidentiality requirements.

Pros

I like the calendar and ease of setting up appointments

Cons

Glitchy, often have connection and audio issues, we've been unable to determine if it is user or system caused.

Reasons for Choosing Adracare

Offered a free trial

September 2020

Katharine De Santos from Healthy Minds Psychotherapy

Company Size: 1 employee

Industry: Hospital & Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

September 2020

Review of Adracare

Overall pretty good. Would love if it was a bit cheaper.

Pros

I like that I am supporting a product made in Canada. It is secure and meets my needs from a Privacy and Confidentiality point of view

Cons

My clients and I had a lot of problems with this software at the beginning. Most issues have resolved but it would be great to have some additional bonuses with this software for the price. Example: more than 1 person. Able to send the video token in case the client cannot find the email. Also having the option to record would be great as well.

Reasons for Choosing Adracare

Their platform was not great but might need to check it out now. The cost is discounted through my Association.

September 2020

Siobhan from Integra

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

September 2020

Review

Pros

I like the support that adracare provides, there is always come one to help if you have problems with the software.

Cons

There is a lot of automated emails that get sent out.