Anytime Pediatrics Software

4.33 / 5 (3)

Our advisors have recommended this product 1 time in the last 30 days

About Anytime Pediatrics

Built by a pediatrician for pediatricians, Anytime Pediatrics helps healthcare providers connect with patients in a way that is convenient, cost-effective, and high quality for both patient and provider. Anytime Pediatrics partners with board-certified pediatricians and clinicians to act as a connector between physician and patient. As a cloud-based telemedicine solution, Anytime Pediatrics supports patient satisfaction, promotes continuity of care, prevents patient loss, and creates new revenue opportunities.In addition to common telemedicine features, Anytime Pediatrics provides marketing content and tools, customized workflows and ongoing support, such as provider and staff training.

Parents of patients are able to initiate after-hour walk-ins and sch...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

3 Reviews of Anytime Pediatrics

Overall rating

4.33 / 5 stars

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August 2020

Barbara from Forest Hills Pediatric Associates, PC

Company Size: 51-200 employees

Industry: Medical Practice

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

August 2020

Forest Hills Pediatric Associates

We have been very satisfied with our experience with Anytime Pediatrics. The platform continues to improve, technical issues continue to be fewer but the most gratifying has been the exceptional Customer Support. I can't say enough about how responsive we feel the Support Team has been. You never get the impression that your concern isn't relevant or that your ticket went into an abyss. You don't get a bot email that says you will receive a response in 3-5 business days. I think every ticket we have logged has been addressed, and usually solved, on the same day. My staff used to come to me with concerns - thinking that I would have more impact on getting results. But now the staff all know and are comfortable contacting support. Anytime Pediatrics is a model in performing Customer Service.

Pros

Anytime Pediatrics is very user friendly and had helpful training sessions and resources available to us when first implementing. They have been able to provide exceptional Customer Service despite the whirlwind that the COVID pandemic placed on their business. Knowing that the Anytime Pediatrics continues to evolve from the practical vision of a Pediatric Emergency Medicine physician who knows the needs of our industry is a huge plus. The future vision that Anytime Pediatrics will interface with our EMR sealed the deal.

Cons

Initially the video image of the patient was fairly small and we had technical issues with some dropped calls but both this have been addressed and improved in the short 5 months that we have been a customer.

Reasons for Choosing Anytime Pediatrics

I'll admit that it was intimidating and a bit of a challenge to convince my 12 partners that my gut instinct was that Anytime Pediatrics was the solution for us. We had been willing to switch from the free version of Doxy.me to a paid subscription but the cost of Anytime Pedaitrics compared to our other options was significant and a year subscription was also a hard sell. However, we really liked the idea that it would soon be interfaced with OP and I could tell Anytime Pediatrics was committed to being "the Cadillac" of the telemedicine industry.

Reasons for Switching to Anytime Pediatrics

We had been doing sporadic Virtual Visits for the past few years, perhaps 2-3 per month, with another vendor. However, when COVID hit, we couldn't continue to limp along with the poor quality and and even poorer customer service that we were receiving. We needed a reliable, quality platform for the 30+ visits we were suddenly doing on a daily basis.

Response from Anytime Pediatrics

Replied August 2020

Thank you for sharing this feedback. Dr. Periard. We value your partnership and look forward to continue serving you, your team and patients.

November 2020

Laurie from Town Center Pediatrics

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2020

Filled the need when it mattered most and then some

A great and valued piece to our healthcare delivery now.

Pros

This software is easy to use and for the most part easy for parents to use as well. It gives them peace of mind to still maintain their patient-doctor relationship during this pandemic without the risk of in-office visit.

Cons

Occasional hiccups with connections but rare

Reasons for Choosing Anytime Pediatrics

Pediatric based and bonus that it was integrating (or has now) with out EMR system, Office Practicum (Pediatric based EMR)

April 2020

Sabrina from Health Industry

Company Size: 1 employee

Industry: Medical Practice

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Functionality

1.0

April 2020

East of use

Not a great first time use. Some kinks definitely need to be worked out.

Pros

Nothing at this point. Maybe after some time and working out the kinks it will be better

Cons

I should not have to add children already connected to a practice. I have to add my insurance info already added to the practice. These things need to be linked. I don’t want to add my children’s height and weight and allergies to meds that are already on file for this practice. When the nurse was texting me I would not have known she was texting unless I looked at my phone. No text noise. Her medical question should have been a phone call not a text. As far as the physician interaction it was great, no issues. Patient’s demographics history, and child information should be automatically uploaded when you link it to the same practice.

Response from Anytime Pediatrics

Replied April 2020

Hi Sabrina, Thank you for using Anytime Pediatrics. The live video platform is a standalone solution and your basic demographics are required for profile creation. We are pursuing integration with existing Electronic Medical Records to minimize this process, but there are several EMR technologies so we cannot guarantee that we will be integrated with the one used by your child's practice. The profile creation is a one-time process. Thank you for the feedback on notifications when receiving chat communication. This has been provided to our development team to help guide continual improvements. -The Anytime Pediatrics Team