CharmHealth
About CharmHealth
Awards and Recognition
CharmHealth Pricing
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Starting price:
$25.50
Free trial:
Available
Free version:
Available
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Most Helpful Reviews for CharmHealth
1 - 5 of 129 Reviews
Julio
Verified reviewer
Medical Devices, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Charm for DME Billing
Overall experience
PROSThe best use of Charm for us was having all our patient data in one location that was easily accessible, and well laid out. Ease of use was important in the decision to use Charm. Charm was easy to implement and setup. It is highly customizable and their support is great. It has almost all the features we need to run the practice.
CONSThere is no option for refilling orders for patients. We have to go in and create new encounters each time
Reason for choosing CharmHealth
Charm gave us the option to use Optum 360 for claim submission. It gave us more access to payers.
Reasons for switching to CharmHealth
Functionality and ease of use of Charm.
Emily
Medical Practice, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Great for solo-solo practice!
I am happy with my selection of Charm. I have been using it for 15 months and have worked out the kinks in my processes. As with any EHR, not everything is perfect, but it fulfills my need. And the cost is well worth it!
PROSI like everything being in one place - office notes, appointments, faxes, documents, patient messages, appointment requests, billing. I went from a totally paper practice to Charm, and could only do so because of the reasonable cost of Charm. I am more organized and can respond to my patients as I should in the electronic era.
CONSCreating my own templates is time consuming, but I appreciate being able to use templates developed by other practices as well. I wish it came with a virtual assistant!
Reason for choosing CharmHealth
Ease of implementation and low cost of implementation, the fact that it was designed for small practices and seemed to work well for a solo-solo practice, the great salesperson meeting that didn't feel like they were trying to sell me more than I needed, and the fact that I could run Charm totally on my iPad.
Elizabeth
Medical Practice, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed July 2020
Needs more updates for customization that makes sense
I like that telemedicine platform, that is easy to use, and the fullscripts it easy. That's the only thing that really makes it stand out from other EMRs.
PROSFullscripts integration, telemedicine, PMP integration.
CONSThere is no orders tab, no diagnostic testing tab. Everything that is a task, can be completed, but not deferred or deleted if not performed. There is no integration of software for diagnostic testing like EKG, Spirometry, or Holter Monitors. The process of customization is not very easy. When a lab order is connected with an encounter it can't be modified through the lab tab (makes NO sense). Billing needs to be updated, it's completely an obsolete system that is being used. More providers would use this if you would fix, incorporate, include these MAJOR items.
Reason for choosing CharmHealth
cost, telemedicine, fullscripts
Reasons for switching to CharmHealth
No telemedicine, no online portal, customer service and availability was terrible.
Vendor Response
Dear Dr. Seymour, Thank you for your review! We are happy you are enjoying some of Charm's features such as telemedicine and Fullscript Integration. Regarding some of the other features you are requesting, we're sorry to hear you were less than satisfied with Charm. We value our customers' opinions and would like to thank you for bringing this to our attention. We will reach out soon and you should get an email from me to determine how we can provide a solution that makes things right. Yours sincerely, Ranjani from Charm Health
Replied September 2020
Aaron
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Easy to use, complete package
I've been a happy user of the software for over two years and it has helped me be faster and more efficient with my note taking and patient tracking than most of the other EHR software I looked into.
PROSSimple and easy to train new employees on. Efficiently handles scheduling, notes, insurance, payments, and ability to get analytics out of software is also nice.
CONSApplying payments when paying multiple invoices at once is slower than making and applying payments to one invoice which is automatic and very efficient.
Reason for choosing CharmHealth
Way better features, easier to use, less complicated to train people, everything integrated.
Christi
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2022
Great value for the price
Our practice partners want to practice medicine. They don't want to spend all their time on the computer. As a Telehealth focused practice we want the systems to ease our note taking burden and this EMR does that nicely.
PROSCharmHealth has been a great find for our practice. The setup time was next to nothing and the ease at which our providers were able to learn the software was surprising.
CONSThe scheduling portion of the software is the one area I think the product owners at CharmHealth could really improve. The limitations are not insurmountable, but compared to the rest of the product, this area could use some updating. It isn't easy to set up block time and if you want the patients to be able to schedule the times at which the patients can see on the web are not customizable to the practice leaving very little options for the practice. I think this is the biggest opportunity Charm has for improvements. The other improvement suggestion comes in the way of being Telehealth focused. There are several areas in the product that still focus heavily on having an office (like uploading insurance cards), however, if we aren't in the office that becomes a challenge,
Reason for choosing CharmHealth
Functionality options, pricing, ease at entry, SaaS options