Initially, I was overwhelmed with the transition from 100% face to face therapy to 100% Telehealth, so whilst Coviu is a very user friendly platform, I did have a lot of questions at the beginning about hardware and reception etc. The customer service was outstanding and continues to be so. In my opinion, it is a very 'professional' branding which sits well with the type of business I conduct. Clients have also found it easy to use, following receipt of an introductory email outlining equipment checks and what to expect when logging on.

I love how professional the screen looks during the session. It's really efficient to load up the activities I wish to use during the session so they are ready to go and be able to switch from activity to activity by clicking into the active tools - it helps to keep the session well organised. The ability to play youtube videos has enabled me to engage children with social communication issues more easily and for longer. The split screen allows me to use an activity and make notes for the student on the adjacent screen. The settings menu is very easy to use so I have turned off my camera and sound, the parent has logged into the call and I have been able to observe the child without them seeing or hearing me, until I eventually turn my camera and sound on.

I wish Coviu enabled 'green screens' and the use of different backgrounds, rather than just a 'blurring' of the background, but appreciate it may be due to the fidelity and privacy features of the platform. Green screens are enormously powerful when engaging younger clients. It would be great if when using an iPad, the same interactivity enabled on a laptop or desktop computer was possible.

Very pleased with the product and have recommended to many of my colleagues. All of my team are now using COVIU and have positive experiences as well.

Product is simple to use and integrate with my clinical software system. No need to ask the client to download any software, simply send the link from my calendar reminder and the client can enter the meeting waiting room. Also enjoy using the whiteboard feature - very helpful.

No major concerns, although occasionally the connection was interrupted but didn't impair the meeting.

COVIU allowed us to maintain contact with our clients during the COVID19 lockdown and continues to be an important tool in our service delivery for clients who live a distance from the clinic or cannot tolerate the social engagement that face to face sessions require.

The end-to-end encryption and single URL link access have made choosing COVIU a real positive in my business.

Helping clients to gain internet strength to avoid freezing has been the only down-side, although that's common with all forms of Telehealth. COVIU is simple to reconnect and the chat feature often continues to work when the video is freezing.

My patients have been happy with its ease of use and its interactive components

COVIU has been such as easy platform to use - with no download requirements for the patients/clients

I haven't come across any negatives with COVUI

Great

High Quality & Consistency which stands out compared to few other apps i tried

Can't use inegrate with Zed med & translater etc & can't integrate with e scripts & labs etc

Coviu is particularly useful for my clientele. It is easy to use and relatively secure - compared to other similar software programmes

As a clinician, I find the product very easy to use. I quite like the electronic whiteboard feature. The video quality is crisp and clear.

An occasional problem occurs with connectivity but i think that is due to problems with faulty or unstable internet connections. Not sure how to access the Halaxy calendar/schedule simultaneously with Coviu to organise new appointments with clients.

Good in its features. I wouldn’t change unless I find out my data is being used.

Invoicing, bulk billing and now fax as well as calendar appointments are all very user friendly and intuitive.

The on line room is more reliable than it has been in the past- It used to be painful in unreliability when I was using it exclusively during Covid. My main concern now is what access Coviu have to my online data- and what that data might be used for. Someone recently bought this to my attention.

The only business problem I had to solve was to be able to communicate effectively, securely and reliably with my patients

I am not at all tech savvy but I needed to set up Telehealth because of Covid 19. I watched a webinar that presented different avenues for telehealth and I chose Coviu because I saw it as one of the most secure and appreciated the fact that it did not store data. This was important to me as I work in mental health. In mental health, it was also important that there was a facility where my patients could hide their photograph as for some, it is disturbing to watch themselves.. Accessing Coviu was easy and their training webinars rapidly and effectively equipped me to start without a problem. Because I am a solo practitioner, I have not used the many other features that would be of benefit in a large practice. Coviu serves me well and is working seamlessly. Any hitches relate to internet difficulties rather than the product. Importantly, the support is readily available

I can't really comment on this as I am using very limited aspects of the product. From my solo practice perspective, there is nothing I am unhappy about.

Very quick platform to learn and master.

Simple easy to use interface. Minimal bandwidth issues. Good quality video and audio signal.

Availability of backgrounds for the working from home context.

great, very happy

The interface is user friendly even for clients who don't know much about computers. The connection is usually great and it's well priced. It's easy to screenshare.

Occasionally the connection is not great and it drops out but this is rare and more a function of the internet connection rather than the software

A great option for video telehealth for my current and new patients, in this COVID environment

User friendly, with good quality adaptive video. The various tools are great, especially screen-sharing an application window. Patients really like to be able to see their Xrays, and access to the images often helps me in explaining what's involved in any forthcoming procedure.

Nothing comes to mind. There is a general problem of elderly patients being completely bewildered by anything to do with I.T. This applies to all telehealth platforms, but is something to keep in mind.

A professional confidential solution to telehealth video sessions with clients.

I like its many features, including a waiting room for clients.

I sometimes have connection problems but I think that is my internet connection not the software.

TeleHealth has become a new way of life for us in Physiotherapy and I think we will continue to offer it long term. It is stable, easy and comprehensive. I wish I could use it in my public hospital work too.

Ease of use for therapist and patient Screen share Downloadable documents on the patient end

I’m not sure why the patient has to take a picture of the self as they connect. This could be an unnecessary step. Otherwise it is seamless. Some patients are fine with that though, but some baulk.

It has proven useful to use COVIU during the recent COVID crisis, especially when consulting with rural patients where travel is difficult or undesirable. I will retain it for use in the same patients where their condition is suitable for Telehealth.

Easy to use software, and the ability to screen share means I can show mini "tutorials" or slide shows to patients online while talking. It is quite simple for patients to connect without having to download special software. While there is no "password" to join meetings, the fact the administrator has to allow a person to join means it remains secure.

There seem to limits to screen sharing Powerpoint slides as tutorials unless both parties are using the same web browser, but converting any shared documents to a pdf before use overcomes this limitation.

Excellent Telehealth platform allowing me to assess and treat using the McKenzie method of physiotherapy. Allows clients to treat themselves once they know the correct movement and/or exercise to follow based on a thorough assessment. Allows clients to realise they do not always requiring hands on techniques to become pain free.

Ease of use (email link) and great video quality. The tools are very useful for exercise prescription and allow me to provide clients with something tangible to take away from the appointment. These tools also make it easier to follow up on progress and compliance. Sharing files enables us to get patients to complete outcome measures which are useful for monitoring progress. The security seems to be greater than others on the market.

The name! Too much of a COvid 19 reminder.

Coviu made the process of transitioning to regular tele-health and executive coaching so very easy.

As someone who is very relational, I was surprised how well tele-health works in clinical practice.

No 'cons'...provides me with all I need.

The support is fantastic. The ease of use and the flexibility of what to use it on and how is just brilliant. No need to download anything for clients.

That it is simple to use. That I can send a link to a client and they an use it on any device and its the same link each time

I don't use it as much as I had hoped, so not sure if it is cost effective.

It was easy both for me to adjust to and for my patients to use. Coviu enables me to provide a professional service.

I provide regular telehealth counselling consultations both within Australia and overseas. My patients don't have to download any software, so access is easy. I use a lot of diagrams in my consultations and I like being able to easily access and write on pdfs.

There have been no drawbacks that I have found so far.

- Quick and easy to setup. - Very easy to utilise. - Great features eg sharing documents. - hardware agnostic.

- Some clients need to receive scheduled appointments via SMS rather than email. - great to have more than 4 people in a conversation.

Very good

intuitive to use, nice simple, attractive layout, share screen and annotate real time with patient

some connection problems occasionally but more likely due to poor internet in remote regions than due to the application itself.

It was easy to use. I like that I can send an email to a client with a time and length of consult.

The picture quality was not great at times, but that was probably the internet and not the platform.

Over the lockdown period in Melbourne our Speech Therapy practice was able to continue conducting assessments and initial appointments with families which meant that care for these clients was able to continue!

Easy to integrate Pearson assessments for online assessment sessions. Families I work with like not having to download software and it's very easy to navigate.

Sharing screen is difficult sometimes as it's hard to keep everything in view

I need to ensure security with my telehealth sessions and coviu provides this.

I am a sole trader therefore need something easy to use. I found coviu easy to use and have never had issues. The support team were very helpful when I was setting up and sent a long time with my on coviu explaining the software.

None. I am happy with all the features that I use as a sole trader.

I was very impressed and very thankful for Coviu!

I am just the friendly user who needed an easy, very user-friendly telehealth program - Coviu has been very user-friendly with helpful staff and beneficial links.

I really like the white board function but would welcome additional colour pens and maybe a print button to print directly documents on the board.

Coviu is easy to use and provides a high quality secure platform for medical consultations

Sometimes the connection can be poor but this has more to do with mobile phone reception at the patient end - hopefully will improve with 5G in the future (BTW 5G does not cause caronavirus!!!!)