They are able to simply log in and test the quality of their mic and video prior to appointment to ensure a quality and secure telehealth appointment.

I love how they have a free option if you don’t use the products as often as others. I love that it’s so easy to send the link to your clients.

The simplicity - it's great that the client does not need to download and install anything - not all clients are very computer savvy.

Sometimes based on internet service providers, the service can be slow. But this is an outside problem.

This software is great for the non-techie [any client I have who is not and me too. Easy to use AND easy to explain to my clients for them to use - a huge plus.

Doxy is a perfect solution for a solo practice psychotherapist needing to work online.

Easy to use, user friendly, quick, nice Dashboard, Good Price.

Sometimes the connection is bad but I don't think it's a software problem it's usually the person on the other end has bad internet.

It can be buggy sometimes and suddenly stall or stop in the middle of a therapy session.

Ease of use and simplicity of platform. Overall a positive experience.

I love that it is free while still being a HIPPA compliant platform. It has let me grow my business and has helped mitigate the costs.

This is a super simple browser-based application that gets you connected with your provider in a snap. I like that it's simple and intuitive.

My patients have been fairly satisfied with our telehealth care delivery this week, and the platform is easy to use from the provider side.

Sometimes there are lags but that might have more to do with my internet connection.

Customer service is excellent and responsive. My patients to dot have to download software.

You can use it for free, and the paid plans are very reasonable. They offer discounts if you do a low volume of telehealth calls a month.

If either the user or the consumer does not have a good internet connection, it may result in blurry and lagging pictures may be blurry or simply dropped connections.

We used this software twice during the pandemic to visit with my dad's cardiologist, it was so easy to use and the quality was great.

Poor customer service access even for premium/paid service and frequent loss of service completely. I would say it drops more than half of my sessions and I have to finish by phone.

One of the things I most like about this software is the clients using it do not require an account. As a therapist, I appreciate privacy and the HIPPA compliance.

Clients love the simplicity and the virtual waiting room. I am using the free version and it's excellent.

I also love that there is a free version, which is great for providers who want to try it and see if it works for them.

It's free, it's secure (HIPAA compliant), and it works reliably, albeit not always perfectly, with the occasional hiccup or freeze.

Once in a while we will have a problem with connectivity but I believe that is more on our end than theirs.

I have been pleased with the customer service I have received as an individual utilizing this platform and would like to upgrade when I am able, especially if distanced PT services remain necessary.

It was recommended by my agency to utilize for Telehealth counseling sessions. My clients and I love the ease of use.

The connection is reliable & customer service is responsive.

With a few execeptions do mostly to the quality of the sound, I am very happy with their services.

I am extremely happy with Doxy.me and would highly recommend it to anyone in the mental health fields [plus for other appropriate uses as well.

The reporting and the Billing Department is by far its strength. Started with GRS in Feb 2018.

Familiar with Epic, VA system, Care360, and this by far the worst I've encountered. No integration or support for Mac or iPad.

Once you develop the template it is easy to use.

The customer support is great and knowledgeable and our Customer Experience Mangers are awesome and very patient with us.

This is an integrated product with many business partners to rely on. We use the Dell cloud for our system which is has great reliability for access and download speed.

Very expensive to get a new user added, especially being a small group practice. Being charged a lot of money for monthly maintenance.

Overall product support is poor, and god forbid you need them when a problems arises. Updates break the system from Windows, Greenway, and other standard 3rd party applications.

The e-prescribing is cumbersome and time consuming, again, this may be a training issue as it was barely touched on because of all the other problems.

Overall, the product is well thought out for all areas - from check-in to check-out, billing, payments, and denials.

We have been clients since 2004 and have been very pleased. As our practice has grown, we continue to appreciate Greenway/Primesuite.

The market place is where you leave your problems. I log onto it and let them know what is not working for me.

PrimeSuite is user friendly, reliableand secure for any healthcare provider. Also, it is cost effective.

If it is not escalated, prepare for a long wait. Personally, we have been dealing with software companies for years on multiple levels, and this is the single worst user experience we have ever had.

Great Software, with fabulous Customer Service. Product helps us take better care of our patients.

We have been using Greenway, Prime Suite for over 11 years. Purchasing Greenway is a decision we haven't ever regretted.

Love Escribe, love ability to import notes, excellent library of templates from correspondence to provider notes.

The software itself is good looking with easily usable menus and modules.

I hate that the system cannot separate out (HL7) documents coming into the system by office location. They are all mixed together so that's very frustrating the bigger we get.

Greenway Prime Suite was very good it is that the Company decided they no longer wanted to support their product.

This places me at risk for HIPAA violation. When I purchased the software, before its acquisition by Greenway Health, I was promised a no cost exit with usable data.

No way to easily send out consults to referring physicians. Inability to import photos or pics of patient problems.

Greenway has proven effective solutions to ease the workflow and maintain thorough documentation throughout the practice and to provide comprehensive patient chart documentation.

They also provide a fair price, which is very much appreciated.

We have been live for three years, and the whole experience has been horrible. When we call, we are on hold for an average of two hours before we are disconnected.

I have heard horrible things about a lot of EHR systems, in fact, most of them.

This being compounded with them trying to integrate with Salesforce is proving to be a tragic move for this software company.

Cost is reasonable compared to several others out there. It isn't hard to navigate.

My previous EHR was far superior at a fraction of the cost.

The program is awkward to navigate and slow to load or go from page to page. It takes too many clicks to perform a task.

I think the Greenway service is second to none. Any problem I have is handled by a phone call or a message.

That being said, the more flexibility you have, the more confusing or harder it can be to grasp all the different possibilities.

Great customer service and easy to work with. Greenway provides an excellent patient portal that our patients enjoy using to remain in contact with our office.

Great, easy software looks up to date & not old like other products. I've been using it for almost 5.

Poor customer support have had loggin delays every morning for months contacted Customer service they were not able to resolve the issue.

Ease of use and the intuitiveness in using it. We have a customer experience manager, we can call her at any time with questions and she helps us out, she is very helpful.

If you just run with the basics without modifying it for yourself, you will be frustrated and wasting your time and money.

We have been with Greenway PS since 2008 and love the ease of the system. The integration of the practice management and the chart is amazing.

US Dollar

Doxy.me is a telemedicine solution designed for healthcare providers and mental health practices of all sizes. The solution is HIPAA compliant and offers a secure platform, video conferencing, and virtual waiting room features. Doxy.me works in-browser on most devices with no downloads or installations required.

To begin a telemedicine visit, patients click on a personalized room URL shared via email or SMS by the practice or individual provider. Doxy.me uses high call quality for HD video conferencing sessions. Additionally, the Doxy.me platform features live chat functionalities within its interface, where patients can communicate with providers via text.

The Clinician Dashboard creates lists of upcoming patient appointments and helps providers transition between telemedicine sessions. Several patients can use the online check-in feature which automatically updates the provider patient queue on the Doxy.me platform.

Doxy.me offers waiting room personalization by allowing providers to send videos and images to patients before a telemedicine session begins. This solution also records meeting history, including patient details, date of appointment, and call duration.


LongDescription

Electronic Payments

Payment Processing

Two-Way Audio & Video

Online Forms

HIPAA Compliant

Confirmation/Reminders

Virtual Waiting Room

One-to-One Messaging

Self Service Portal

Compliance Management

Email Reminders

Workflow Management

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Reminders

Chat/Messaging

Billing & Invoicing

Customizable Branding

Monitoring

Video Conferencing

Third-Party Integrations

Appointment Scheduling

Multi-Provider Practice

Live Chat

Document Management

For Medical Purposes

For Healthcare

Remote Treatment Planning

Mac OS

Web browser (OS agnostic)

Windows 10

Doxy.me is available for free at the basic level and scales across two pricing plans: Professional and Clinic.

Monthly Professional Plan: $35/mo
Monthly Clinic Plan:  starts at $50/mo for 1 provider
Annual Professional Plan: $29/mo
Annual Clinic Plan:  starts at $42/mo for 1 provider

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Doxy.me

In Person

Live Online

Webinars

Documentation

Videos

Greenway Health’s ambulatory platform provides healthcare organizations with clinical, financial, and administrative tools and services. Prime Suite is Greenway’s electronic health record (EHR) and practice management (PM) system. Practices can choose between on-premise and hosted options and can add on integrated solutions for revenue cycle management, interoperability, population health management, mobile access, analytics and patient engagement.


Prime Suite supports clinical documentation for primary care and specialties with templates specific to the encounters those physicians see most often. To support practice participation in quality care initiatives, Prime Suite is certified for MU Stages 1 and 2, and is prevalidated to offer points toward NCQA patient-centered medical home (PCMH) recognition.


Prime Suite also includes tools to assist with ICD-10 coding and dashboards to track progress toward quality measures for value-based programs.



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