Save thousands in upfront expenses.

I saved thousands of dollars in upfront expenses from other EHR companies and then pay update fees every year.

Pros

They keep current payers at the monthly price they started at when tasing the priced for new customers. I have been with and using DrChrono for about 6 years now. They are always improving. It is a nice system that can be used multi-disciplinary. I am a chiropractor an I used it with a a medical Nurse Practitioner. What initially appealed to me is there was no multi thousand dollar up front software like a lot of other EHR companies want to charge you, along with yearly upgrade fees. None of that here so you start off saving thousands.

Cons

The Price keeps raising every year, for new accounts. Customer service sinks and there is no direct phone number to call to have the issue solved right away, you have to email them and wait for them to get back to you.

The ultimate software partner for your Mac computer office!

Patients save me time and charting by communicating through the onpatient portal. I can run reports and have an immediate idea of what symptoms and frequency my patients are presenting and develop educational materials that support those diagnosis. I stay on top of my day by way of daily schedule emailed to me every morning.

Pros

Seamless integration with my MacBook, iMac and iPhone. Fast, knowledgeable support. The unlimited ability to customize for my sole practitioner non-force chiropractic practice. Easy to understand video tutorials which answer most questions without having to contact support. Robust, integrated systems, such as the ability to provide credit card processing. Knowing that drchrono is a leader and partner with Apple Health.

Cons

I get frustrated when I am on a learning curve with a new part of the software. But that's my problem!

System Shut down every week

For the last 1 year: Poor experience. 2018: It was an excellent soft ware

Pros

I liked their billing part but what's the point as you end up losing more money by these constant shut downs and we have to reschedule our patients. We still have to pay our providers out of our pocket. My biggest concern is a medication error while the system is down. We can not evaluate patients without their medical records. It was really good when I first signed up 2 years ago but for the past 7-8 months, it has become a nightmare to deal with constant shut downs of the system.

Cons

Lack of care on part of your customer support. You should be honest about your capability to trouble shoot an issue. Stop taking more customers if you can not handle the traffic. I referred so many people to you when your service was good however it appears now you have compromised quality of your service to get more customers.

Massage Therapist Employee at a Chiropractic Clinic

I trust the business savvy of the Chiropractor that I worked for while using this software. He did his research and chose this software despite that it is less catered to a Chiropractic office than a medical doctor's office. There are many good aspects to it. It is ultimately more than what I would need as a Massage Therapist and not enough of what I would need. It was ideal to have it for my notes while being an employee, however. I wish all software had such wonderfully customized SOAP notes!

Pros

The SOAP notes were amazing. Being able to customize how to use them in terms of using intensity number scales, images, drop menus for frequently address muscles and more. It would also flood notes from a previous session, since there are often a lot of similarities, while allowing for easy changes to everything that could have been different that session. Well through thew, easy to use. The best SOAP notes I have ever used from Millennium (2 versions), Clinic Sense, MassageBook, Vagaro & Mind Body. Dr. Chrono is a land slide winner.

Cons

1) The system does not allow for varying appointment times for different types of practitioners. For instance, clients trying to schedule a 10min chiropractic adjustment & 60min massage ONLINE, would have their massage session only block off 10mins of the MT's schedule. (When the MT only had 15mins between clients, the client was led to believe they scheduled their 60min!)This created a lot of confusion for the clients and the staff needed to watch these bookings like a hawk. We regularly had to call clients & manually reschedule both the chiro & MT appointments over the phone, defeating the purpose of online scheduling. 2) It is very expensive at its base price. I realize that it is for health care professionals who are billing insurances companies etc. so the value may be there but it prices out many. Massage therapy practices, even those that bill insurance, have smaller profit margins than many doctor offices and could not afford this in most cases.

Product is "Good", Service is "Outstanding"

Dr C is excellent for our practice, easy to customize templates and support is always fast and effective.

Pros

Easy to implement, great support, ease of use

Cons

Some of the features don't really function as well as advertised