DrChrono Software

DrChrono Software

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FrontRunners 2020

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About DrChrono

DrChrono’s iPad and iPhone compatible EHR and medical billing platform allows medical practices and healthcare providers to manage patient intake, patient care, clinical charting, billing and revenue cycle management. It includes customizable medical forms, e-prescribing, scheduling tools, real-time patient eligibility checks and a patient portal. The DrChrono Partner Marketplace also offers a multitude of app integrations to round out your EHR and practice management software, and our award winning medical FHIR API gives healthcare app developers the opportunity to build additional solutions. DrChrono's EHR (electronic health record) functionality offers fully customizable form templates or prebuilt forms to help users track patient information. Medical professionals ...
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DrChrono User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4

Functionality

4

Showing 1 - 5 of 453 reviews

Lauren

Company size: 2 - 10 employees

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

August 2021

DrChrono

User Profile

Dr Baden

Verified reviewer

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Value for money

out of 5
2

Customer support

out of 5
5

Functionality

out of 5

May 2018

Save thousands in upfront expenses.

I saved thousands of dollars in upfront expenses from other EHR companies and then pay update fees every year.

Pros

They keep current payers at the monthly price they started at when tasing the priced for new customers. I have been with and using DrChrono for about 6 years now. They are always improving. It is a nice system that can be used multi-disciplinary. I am a chiropractor an I used it with a a medical Nurse Practitioner. What initially appealed to me is there was no multi thousand dollar up front software like a lot of other EHR companies want to charge you, along with yearly upgrade fees. None of that here so you start off saving thousands.

Cons

The Price keeps raising every year, for new accounts. Customer service sinks and there is no direct phone number to call to have the issue solved right away, you have to email them and wait for them to get back to you.

Dr John

Company size: 1 employee

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2020

The ultimate software partner for your Mac computer office!

Patients save me time and charting by communicating through the onpatient portal. I can run reports and have an immediate idea of what symptoms and frequency my patients are presenting and develop educational materials that support those diagnosis. I stay on top of my day by way of daily schedule emailed to me every morning.

Pros

Seamless integration with my MacBook, iMac and iPhone. Fast, knowledgeable support. The unlimited ability to customize for my sole practitioner non-force chiropractic practice. Easy to understand video tutorials which answer most questions without having to contact support. Robust, integrated systems, such as the ability to provide credit card processing. Knowing that drchrono is a leader and partner with Apple Health.

Cons

I get frustrated when I am on a learning curve with a new part of the software. But that's my problem!

Reasons for switching to DrChrono

Primarily because I am a long-time Apple device user and I was intrigued by the integration with drchrono. I was also interested with how drchrono is part of Apple Health and wanted to be part of that growth. Many of my patients have Apple devices and wanted to bring a more convenient, easy platform for them to engage.

Michelle

Company size: 2-10 employees

Industry: Medical Practice

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
2

Functionality

out of 5

May 2022

It started out great

I would never ever use them again.

Pros

In 2012 this was a great product with amazing customer service and a great value for the money.

Cons

As the company grew, customer service decreased and quality with it. iPad only was reliable Lost data on the online version

Reasons for choosing DrChrono

It seemed like a good idea

Norman

Company size: 2-10 employees

Industry: Mental Health Care

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

January 2020

Product is "Good", Service is "Outstanding"

Dr C is excellent for our practice, easy to customize templates and support is always fast and effective.

Pros

Easy to implement, great support, ease of use

Cons

Some of the features don't really function as well as advertised

Alternatives Considered

Kareo Telehealth

Reasons for choosing DrChrono

I had experience with Dr C from a previous job and chose to stick with it

Response from DrChrono

Thank you for the kind words and helpful feedback!

Replied January 2020

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