DrChrono vs OnCall Health

RATING:

4.0

(478)

DrChrono has 478 reviews and a rating of 4 / 5 stars vs OnCall Health which has 127 reviews and a rating of 4.11 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.0 (478)
4.1 (127)
Ease-of-Use
4 / 5
4 / 5
Value for Money
4 / 5
4 / 5
Customer Support
3.5 / 5
4.5 / 5
Functionality
4 / 5
4 / 5
Last Review Written
March 26, 2024
November 15, 2023
Pros/Cons
  • Pros

  • I don’t have to have computers in every room. The program is easy to use, customizable and when I need help it’s quick.
  • It's easy to use, easy to upload information, easy to find things again. Especially like things like flags, and the ability to easily see things like insurance cards.
  • Cons

  • There is downtime that slows or stops practice up to 15 minutes every 3-12 weeks, which is awful. Support is not readily available as it used to be.
  • Unable to process credit card payments. Customer service is poor.
Read all user reviews
  • Pros

  • I like the fact that it's a secure Canadian online platform. I also like the new roster feature which I find very easy to use.
  • It’s easy for customers and therapists. There aren’t too many moving parts.
  • Cons

  • All of the product features that are touted in the monthly updates are absent from my screen.
  • Too bad I have it in my package but can’t use it as it takes that long.
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Pricing Range
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Product Demo
Product Screenshot
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2024

FrontRunners

2023

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos