Great software, poor customer service

It’s a great software, initially had issues and were not very responsive but since then has been quite smooth and overall satisfied- and I’m hard to please. Unhappy only with mostly provider service when ongoing issues and cannot speak to live person. And lack of follow through on options such as online booking they had explicitly stated upon signing up. Overall cost justifies the ease of use and time saved for physician.

Pros

Ease of use, easily accessible Pt info on one screen, few bugs/glitches, user friendly- very good compared to multiple other EHR I’ve used

Cons

Have to pay for billing software in addition to elation fee, ZERO discount for mid level prescribing practitioners, Absolutely no way to co tact them except via email re: issues which is very frustrating and have maybe 1 times out of 10 actually gotten back to me within their designated timeframe to rectify an issue/problem. When signed up 4/2017 salesman told me would be rolling out online booking for established patients over the summer. 12/17 still haven’t heard anything about offering that option

A Physician review

It’s been a wonderful experience. The people are amazing and have always been helpful and caring. The software is excellent, I love it, lots of features that help me get my work done. Just fix the app!

Pros

What I like most about my Elation software is that it’s quite intuitive to use. It feels like it’s built for a doctor. It works how it’s supposed to! It has everything laid out exactly how I want it. This software clearly was made with a lot of input from a practicing physician. Having used several EHR’s over the years, and hated all of them, I truly & absolutely love Elation. It’s fast and it thinks like my brain does.

Cons

The smart phone app. No good. It doesn’t have enough features to really be useful. I can’t send prescriptions, which is terrible. I can’t see my schedule, I can’t make appointments. All it does is text message and often times that doesn’t work at all. I get very frustrated with it. This is something I really want and need. It’s been 2 years and I have zero improvements in the app. I’m not happy with that. Everything else is awesome!

Pros and cons after 4yrs. This program is out of dated. Needs to update.

I wanted to support a small local company, and wished many local physicians are connected. But Elation EHR is not updating by themselves, and it is getting out of dated.

Pros

East to use. No special training is required.

Cons

As a family physician, I have to review tons on consultation notes and labs, radiology, vaccine..... It is very hard to review the records due to the way of chart which is already built-in. If I review visit notes, I have to scroll down all the way to the end...... It takes so long, and my eyes get tired in rolling over all screen. Also this program is hard to get along for this coming new generation. It is hard to monitor messages between providers and patients. When I email a message to a patient, there is no outbox to follow up. When patients send me messages , there are no inboxes. This is out of date. Also problem with integration. Common vital sign machine and scale is not being integrated. I contacted them once. They charge $5,000 per one device. It's ridiculous. If you want to save labor and time, the machine needs to be integrated with software. The purpose of EHT is to make work effective. If the software doesn't support it, it is out of date. I used it for 4yrs, and feels comfortable. But unless the software is updated, it is not worth it. Also support is problem. I have to send a message urgently if I want to talk to someone. If I send a message regularly, I don't hear it for long.

Very good and reasonably priced EMR

Excellent. The implementation was easy and the migration of the charts from our old EMR was excellent. We use it daily and is very reliable. I love that is web-based. We do not have to run backups and the records are always safe and accesible.

Pros

Easy to use, very complete. Always reliable. Very few times have got interruption of service.

Cons

I wish sending records could be easier. It is not possible to fax records larger than 20 pages.

Awesome easy to use product!!

Awesome! Elation has already made my clinic days run smoother than they were when I was using a different system for the last 2.5 years. I am running my clinic solo for now - scheduling/billing/inputting patients/refilling meds, and Elation makes this doable.

Pros

Elation is wonderful. I even told my non computer savvy father that it was so easy he could learn how to use it. I could probably run my clinic without any support staff because Elation is so intuitive and easy to use. I am constantly surprised by the ease.

Cons

Haven't found anything yet! I will let you guys know when I do.