Elation Health

RATING:

4.4

(51)

About Elation Health

Elation Health is the most trusted technology platform for high-value primary care. Since 2010, the company has delivered clinical-first solutions — built on a collaborative EHR platform — that help practices start, grow, communicate, and succeed in delivering the highest-quality personalized care to patients. Elation Health supports primary care clinicians in upholding the craft of medicine while thriving in an evolving healthcare landscape. Simplify and modernize your billing. You can make smarter, data-driven, decisions for your practice without cumbersome analysis or hours of data reconciliation. Gain quick access to powerful charts, visuals and reports that are beautifully designed for ease of interpretation and use. Over 100 reports available upon implementation....

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Elation Health Pricing

Elation offers a variety of pricing options for Direct Care, insurance taking, and Enterprise solutions

Free trial: 

Not Available

Free version: 

Not Available

Unified EHR & Billing

Elation Health Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for Elation Health

1 - 5 of 51 Reviews

User Profile

Ashley

Verified reviewer

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed December 2018

Great software, poor customer service

It’s a great software, initially had issues and were not very responsive but since then has been quite smooth and overall satisfied- and I’m hard to please. Unhappy only with mostly provider service when ongoing issues and cannot speak to live person. And lack of follow through on options such as online booking they had explicitly stated upon signing up. Overall cost justifies the ease of use and time saved for physician.

PROS

Ease of use, easily accessible Pt info on one screen, few bugs/glitches, user friendly- very good compared to multiple other EHR I’ve used

CONS

Have to pay for billing software in addition to elation fee, ZERO discount for mid level prescribing practitioners, Absolutely no way to co tact them except via email re: issues which is very frustrating and have maybe 1 times out of 10 actually gotten back to me within their designated timeframe to rectify an issue/problem. When signed up 4/2017 salesman told me would be rolling out online booking for established patients over the summer. 12/17 still haven’t heard anything about offering that option

Kevin

Medical Practice, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2020

A Physician review

It’s been a wonderful experience. The people are amazing and have always been helpful and caring. The software is excellent, I love it, lots of features that help me get my work done. Just fix the app!

PROS

What I like most about my Elation software is that it’s quite intuitive to use. It feels like it’s built for a doctor. It works how it’s supposed to! It has everything laid out exactly how I want it. This software clearly was made with a lot of input from a practicing physician. Having used several EHR’s over the years, and hated all of them, I truly & absolutely love Elation. It’s fast and it thinks like my brain does.

CONS

The smart phone app. No good. It doesn’t have enough features to really be useful. I can’t send prescriptions, which is terrible. I can’t see my schedule, I can’t make appointments. All it does is text message and often times that doesn’t work at all. I get very frustrated with it. This is something I really want and need. It’s been 2 years and I have zero improvements in the app. I’m not happy with that. Everything else is awesome!

Reason for choosing Elation Health

It was better. The software itself was better overall. It was better for Direct Primary Care. It was better on cost. It was better on features, speed, and mobility. It was better on support and friendly people at Elation as well.

Reasons for switching to Elation Health

Cost, features, support, and quality of the software. Also Elation is perfectly tailored for Direct Primary Care, which is what I need.

Mi Ran

Hospital & Health Care, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed February 2022

Pros and cons after 4yrs. This program is out of dated. Needs to update.

I wanted to support a small local company, and wished many local physicians are connected. But Elation EHR is not updating by themselves, and it is getting out of dated.

PROS

East to use. No special training is required.

CONS

As a family physician, I have to review tons on consultation notes and labs, radiology, vaccine..... It is very hard to review the records due to the way of chart which is already built-in. If I review visit notes, I have to scroll down all the way to the end...... It takes so long, and my eyes get tired in rolling over all screen. Also this program is hard to get along for this coming new generation. It is hard to monitor messages between providers and patients. When I email a message to a patient, there is no outbox to follow up. When patients send me messages , there are no inboxes. This is out of date. Also problem with integration. Common vital sign machine and scale is not being integrated. I contacted them once. They charge $5,000 per one device. It's ridiculous. If you want to save labor and time, the machine needs to be integrated with software. The purpose of EHT is to make work effective. If the software doesn't support it, it is out of date. I used it for 4yrs, and feels comfortable. But unless the software is updated, it is not worth it. Also support is problem. I have to send a message urgently if I want to talk to someone. If I send a message regularly, I don't hear it for long.

Reasons for switching to Elation Health

To cover the weakness of Elation.

Chelsea

Hospital & Health Care, 2-10 employees

Used daily for less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

Awesome easy to use product!!

Awesome! Elation has already made my clinic days run smoother than they were when I was using a different system for the last 2.5 years. I am running my clinic solo for now - scheduling/billing/inputting patients/refilling meds, and Elation makes this doable.

PROS

Elation is wonderful. I even told my non computer savvy father that it was so easy he could learn how to use it. I could probably run my clinic without any support staff because Elation is so intuitive and easy to use. I am constantly surprised by the ease.

CONS

Haven't found anything yet! I will let you guys know when I do.

Reason for choosing Elation Health

Seemed easy and intuitive. Had the services that I was looking for.

Reasons for switching to Elation Health

Started my own clinic

wael

Hospital & Health Care, 2-10 employees

Used daily for less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

Grateful for a positive experience

I want to take this opportunity to thank you for helping me set up my EHR Elation and integrate it with spruce, electronic fax and labs, it has been a grueling process to open a clinic in 3 months. I wanted to thank you for assigning me to [sensitive content hidden] who made my transition easy and troublefree, whenever something wasnt right she took the initiative to fix it quickly and communicated with me regularly. She even made herself available by cell phone after hours and on weekends. That is a level of commitment and dedication that reminded me of myself as a physician, however, I expect that from myself I dont expect it from others because the world doesnt usually work that way. The number of people that I know commit themselves are the ones that deserve recognition and make the physician trust building experience soar. Since I met [sensitive content hidden] I have told no less than 200 doctors about Elation through my discussion groups and now I am encouraging my Immunology partner to adopt elation through a customized process, something [sensitive content hidden] was happy to assist with right away. My experiences with other EMR systems in 20 years of practice have been a mixed bag, this is the first time I enjoy using my software and share it with every patient. I believe that a person needs to show gratitude when he receives this level of service because it isnt common especially in technical support. It has been an experience for me beyond my expectations and I am pleased. Whatever training program you

PROS

flexibility, customer service, affordability, features are loaded for what i want, customizable, easy to use

CONS

i didnt find it sooner than the last 6 months

Reason for choosing Elation Health

it was the best fit and easiest to use with the most features

Reasons for switching to Elation Health

wanted more flexibility