Great User Experience!

A wonderful experience! I worked as a Project Manager for implementation, and Brandon Door was our Clinical Implementation Specialist. He was empowering for us to learn and use the system, provided information in a way that was easy to understand and configure the system, a pleasure to work with, and quick to answer any questions or follow up. We felt lucky we got to work with him!

Pros

Customizable, easy to use, smooth. The knowledge of having a large electronic medical record company working with us and that is always improving is very reassuring.

Cons

Not at this time - we are new to launching the clinical piece of this software and so as time goes on, we can bring any concerns or questions to support as they come up.

review of software before implimentation

I really enjoyed [SENSITIVE CONTENT] presentations and really helped us work through the process of purchasing the software with grant funding. [SENSITIVE CONTENT] has been amazing and has taken his time with us. We have zero experience with an EMR so he has had to teach us a lot.

Pros

First, I liked that we could make a purchase of the software. This was helpful when budgeting our needs and being able to find some grant funding to get the process started. I liked the way that we could make changes to the system to meet our workflow. Insync stood out in the ability to dictate, follow authorizations, and conform to our needs. We have not used the system yet and are still in the building phase.

Cons

Because we are working directors this process needed to be extended for us. Insync was willing to work with us and provide extra help when asked. The timeline was going to be just too quick for us. We have not used the system yet and are still in the building phase.

Pros and Cons

Overall, I would say the experience is net positive. I would note that the eligibility/benefits checks are only accurate about 50% of the time which is a hassle, but I don't know how it compares to other softwares that offer this feature. Partly chose it because we wanted to make a custom history section that could be sent to the patient before the intake and have them fill it out and autopopulate the note in an editable way; this has been effective. I do think the reviews on Capterra are a little too positive for what the software is actually like. I have to wonder if some are fake but I could be wrong. It's just a little less reliable because it's a smaller company than say OfficeAlly. In retrospect I would have looked more seriously into Athena. I notice a lot of the bigger psych practices use this. I didn't because I thought they didn't really specialize in psych. But the grass is always greener on the other side so it's hard to say. It will be really hard for us to ever switch (or expensive) because the license needs to be paid for all up front. The other really important negative is that deployment is NOT smooth. We were fortunate in that we were chugging along with other software and in no rush to deploy InSync. I worked on setting it up and tested it on just myself/my patients until we were sure that it was all working smoothly, then we added the other providers. This took months. Deploying too early could be disastrous.

Pros

+ Financial reports extensive (I can't emphasize enough how helpful this is) + Easy to communicate between clinicians + HIPAA Zoom integration + Practice Management generally seems to work well/fewer glitches on that side compared to the EMR, just a few flaws like how the balance shows up in the patient portal can be confusing for patients + Works well for group practice workflow + Has all the necessary add ons in one system (and more!) - this is great! + Customer service very responsive about 2/3rds of the time, available by phone and email + After the first 6 months or so, almost all the glitches are ironed out + It is very customizable in every way (forms, note templates, appt reminders, calendar format, html name, really everything about it) + PDMP integration is awesome

Cons

- No Google Cal integration (DrChrono offered this) - Patient Portal can be glitchy - Deployment does not go smoothly at all - Appointment reminders are per-text/per-email and thus very expensive compared to other programs - All the add-ons end up cost a lot per month (claim submission, HIPAA Zoom, etc, even though we own the license we still pay quite a bit per month per provider/higher than what they estimate) - Would not be financially practical for a psychotherapist account but would need to purchase one if we hired one/there is not a cheaper option for therapists vs. psychiatry - Overall had to deal with a ton of glitches for the first 6 months or so before the system ironed out - For transgender clients who use a non-legal name, there is not a good way to use their preferred name as the primary name in the patient portal - Some aspects of reporting are time consuming (e.g. if you make a specific patient category you need to add each patient individually, can't add based on "all patients in XYZ state or all patients with XYZ insurance") - No way of verifying identity with the identity question quiz thing/need to have clients upload a photo of their ID which seems low tech in today's day and age - Generally the interface looks kind of old - Server is noticeably slower than other websites - Although the purchasing license up front seems like a good thing, in retrospect I don't think it is because you end up paying a lot per month for all the add-on features

Major Upgrade for our practice

It took some initial spreadsheet development and some time devoted to "discovery" of our practice's needs and workflows, but once the team at InSync was assembled for us and we had our kickoff call, we've spent well over a hundred hours with [SENSITIVE CONTENT] and the rest of the group in video calls to set up, customize and learn the software, and then train our staff. Our trainer [SENSITIVE CONTENT] was excellent and so patient. Our project managers were extremely responsive and were able to connect us with the top technicians of the software when necessary.

Pros

InSync is not an "out of the box" pre-formed software which forces your practice to mold itself to the way the software works. For a practice of our size, having developed our practices over many years, and yet still with room to refine our processes, InSync was perfect in that it let us truly shape how we wanted the software to work for us. However, it added absolutely critical functionality in key areas (crisp and clean patient portal, automation of many routine tasks- card charging, payment posting, even claim generating...), which was a major upgrade from our previous EHR. The charting functionality is endlessly customizable down to the font size and background color of the words "Date Signed" on the bottom of your custom patient form. Optional pre-built treatment planning as well as assessment questionnaires add to the utility of the program.

Cons

Because the software is customized to your practice needs and workflow, it takes a long time to set up. Also, while there are hundreds of settings and options available for all aspects of the software, it can be a little overwhelming to learn. But once you get it, you notice the repeating patterns of how modules are set up, how searches and lists work, and the shortcuts you can generate really pay off.

Extremely satisfied with InSync

Working with [SENSITIVE CONTENT] has been fantastic! They are extremely accommodating and helpful. They have always made themselves available to answer any questions I may have during implementation. Anybody working with them will know they are in good hands.

Pros

InSync is easy to use. It is adaptable and uniquely implemented for our specific workflows. It has met all of our needs and is a significant, positive change from our old system.

Cons

I cannot think of anything that I like least about the software.