Things I would like to see

Overall I think this is a very good platform and very easy to understand.

Pros

Karen is a very easy platform to maneuver. I like how you can find you client data with one or two clicks.

Cons

I would like to see patients that are made inactive be placed in an archive. By looking at names that are no longer a client make it takes longer for me to maneuver through the platform. Also the charge for telemedicine sessions is ridiculous. I have to pay $7.00 per session. Telemedicine is about 80% of my business so I never can budget for Karen it is always a surprise at the end of the month. Also if you put something on a Company Karen account you should have the capability of talking it off. Whenever I log on to my account I have to look at a Doctor who is no longer with my company but for some reason you all cannot take it off. Your company will lock us out of the system without notification, yet our bill never adjust and we have to stop out business. I cannot perform any telemedicine sessions. If we can get a notice so we can inform our patients that would be great especially when we are talking about mental health patient with anger management and PTSD issues. When you turn off notification for a client no one should make contact with them. The telemedicine side say they have to send out three notifications however they sometimes goes out in crazy hours. So when a company turns off notification we should know best.

Kareo EHR

Support has been outstanding. They can be reached within moments. There have not been any systems issues so Support has been used to determine how something functions. Our coach has taught us a lot and continues to reach out to see if we need anything.

Pros

The office is using Kareo EHR. The platform is modern and fast. It is available on PC, iPad, and iPhone which allows easy use in and out of the office. Patients like electronic reminders. Since the EMR is working well, my biller will being using Kareo PM shortly.

Cons

The platform doesn’t have a way to order requests that are not labs or imaging studies but we have used a round about to address this. Kareo upgrades system monthly so this may be addressed in the future.

Good Value for your money

Started small with just the billing platform and have expanded to billing support, EHR, and marketing. The EHR and billing work seamlessly and accounts can be viewed in EHR. Pt reminders are via phone, text and email. Most insurance verification can be done on the platform. Labs and other ancillary services can download results into the EHR.

Pros

It's the total package. You can purchase as much support or as little as you feel you need. Marketing made a big difference for us. The pt reminders have made a huge difference also.

Cons

Sometimes your team gets changed and there is a getting to know you stage.

Happy practice

Pros

It takes Care of most of our needs and is user friendly. We love the fact that Kareo listens to our needs and works on updates. Their customer service is outstanding.

Cons

There some few areas that need to be improved sooner than later. 1 -When you send a referral the demographics should be included and the options to send labs and studies. 2- when you upload results for the Dr you should be able to assigned them to the dr for reviewing and signing off on them. ( we can do labs and studies but not referrals or consuls or other important things. 3. The hospitalization and procedure section needs to be improved. Because when people get admitted to the hospital they generally have studies done and that section does not allow you to add any more than one thing per day. 4. I feel there should be a place for the hippa to be documented in the demographics sections. We currently use the note section in the demographics and document it there.

No customer service

Pros

I have been using Kareo way too long. I will be moving to a different platform soon for sure. Every time there is an issue there is no customer service available. When I started using Kareo EHR in 2013/2014 it was for free and there was an excellent support. Now it's 2020 and I pay close to $700 for 1 physician and 1 PA with no customer service. You can call, submit a ticket or email but it either gets lost in cyberspace or customer service reps and not well trained or trained at all to handle issues.

Cons

no support and there are always problems, especially with frequent updates made.