We had some initial difficulty in the restrictive options of the responses patients could use in responding to the texts.

This has been the best customer service experience we have had. Luma has been very responsive and attentive to our needs.

It is extremely user friendly and is of excellent quality. Lets not forget that their team is extremely helpful and always follow up.

There are a lot more positives then negatives. For my money it has been so helpful, it’s like having a dedicated employee for a fraction of the price.

One of my favorite features of luma is the ability to provide an on-demand link to patients that has easy to follow prompts. This sets luma apart from many other platforms.

Sometimes the broadcast are difficult to send.

The fact that the team hid from us the lack of integration with our EMR until very late in the process.

Luma's patient engagement communications can be as complex or as simple as you wish, but the ease of use and their customer support is top notch regardless of how deep you dive.

Outstanding feature set, great pricing, superb customer support.

Luma has been on the forefront of the pandemic and has helped our company to better serve our patients in a rural underserved community.

Luma does not make mistakes. If we made a human error, Luma still followed the systems in place.

Luma is designed and built by a sophisticated technology team.

It has been a wonderful experience, I don't see our office ever letting go of LUMA as its helped our office run more efficient as its like having an extra employee. Luma reminds patients about appt's.

Luma is an amazing addition to our Medical Practice.

We implemented Luma as our telemedicine platform about 6 months ago and I would say it has significantly improved our ability to care for our patient's who otherwise could not see us.

The software is user friendly and offers a great deal of  ways to track patient customer service. Feedback allows constructive improvement ideas.

Compared to some of the other products in the patient communication space, the team really understands user experience and business operations. It is easy to use, modern, and always improving.

Luma has features that we haven't fully utilized, but the ones we use are so helpful. As far as support, the support team is very quick to respond and help resolve any problems.

We also love that it integrates with our EMR so it can automatically send messages to patients after they leave their appointments asking them to rate us.

So far the service has been top-notch and [SENSITIVE CONTENT HIDDEN] is amazing at taking our vision and making it happen in Luma.

I love the forward thinking and quick release of new features that actually work as they as should.

We love our patients and we're so happy to hear stories of why they continue to come back to our practice again and again.

We went to Luma health to get an option that offer our patients the ability to book online. They confirmed their software integrates perfectly with our EMR.

Apart from certain that things that can be tweaked here and there, the software is really nice.

Luma has also brought a suite of texting tools that have largely shifted incoming patient interactions from our phones to their texting web Hub which the front office staff and the patients love.

I feel our practice had an excellent overall experience with the texting and survey product that Luma offers. Our set up was quick and I received as much support help as needed.

My personal favorite thing about Luma is there willingness and desire to grow and adapt their product based off of their customers needs.

Luma has done wonders to help bridge happy patients with our Google and social media pages to share their experiences with us online.

SimplePractice is really easy to use and the user interface is nice. It makes a lot of the monotonous tasks of documenting and billing super easy.

Such a great and simple software with too many tools and features easily to customize and super easy for average user.

Stay away...you will leave once an audit occurs and they refuse to provide you your own records.

I love how easy it is to take care of everything I need to regarding client on boarding.

I like the how its easy to use and navigate. I love that there are helpful videos on every page.

I have liked being able to customize my intake paperwork, evaluations and progress notes. I also really appreciate how easy it has been to learn to use this program.

I love how it is user friendly. I love the built in templates and the ease of being able to create any new electronic forms for clients to review and/or fill out.

My cost s going up over 60. Current customers complained in large numbers and the new company basically ignored them.

My overall experience is wonderful because the software and platform are perfect for therapist.

The software is very user friendly and cost effective. I am able to integrate it with my calendar and I can take online payments easily.

I was using the telehealth feature even before the pandemic and have found it to be excellent. I also appreciate the cutting edge quality improvements.

Very straight forward and user friendly. Loved the telehealth option and the electronic consent.

Best and most important about this software was being able to make my appointments and be able to video chat with my therapist.

And these are options I will never use but will be charged for them monthly.

I think it is something that should be an option. It is too bad that is not an option for people that are more challenged by the program.

I am really happy to have found such a useful tool at such a great price.

So far, very excited, very pleased with your customer service and overall happy that we made the jump from three separate software over to one.

I love that this software seamlessly helps to keep me organized in my private practice through its prompts and reminders.

I love the ease of use including scheduling and billing for clients. I also love how intergrated the system is with credit card processing.

I like how this is HIPPA approved and does not cost the business money to use for strictly video conferencing.

I am just starting a practice and this will be helpful once I can figure out how to fit all the pieces together in a good sequence.

This process can take a few days which is frustrating when many problems can be managed with a quick phone call.

I love how user friendly it is and how it keeps me so organized. Technical support is very helpful and attentive.

I used to advocate for SP as an EHR because they did a wonderful job of making things easy on therapists.

This software encompasses everything I need to run a private practice; from initial forms and scheduling to compliant note keeping and billing the ease of use is outstanding.

Forget about getting your own records, there is no way to downlead client demographics or information.

New plan requires selecting by deadline OR they will hold all your clients information hostage and restrict all access to even their demographic information which is illegal and unethical.

I am excited to see how the the customer service support conversation will go, hopefully it will help me understand how to have intake forms.

I chose this mostly because I am allowed to customize and create templates for progress notes and intake forms. Also love the ease of use and cost.

I am a pediatric occupational therapist and have been very happy with Simple Practice. I would recommend it to anyone.

I appreciate the user interface on the website and app. It's easy to use and pretty intuitive.

Overall this is great and easy to use software for anyone with a small/medium size mental healthcare practice.

I have a data base now that I use who program is awful and childish but they are able to create the reports I need. Its sad this program is missing the one thing i need more than anything.

Making changes and creating templates is very easy and simple to do. Our team really has enjoyed the sync feature of the calendar with our G-suite as well as how easy it is to do billing.

The price structure is terrible. It's way too expensive and the features are remarkably limited in comparison to other platforms out there.

Simple practice makes it easy to manage my day and quickly bill insurance. I love the automatic invoicing features and the ease of use of the client portal.

I strongly recommend Simple Practice to all my former colleagues and other healthcare professionals in the field, who can benefit from this low-cost efficient software.

The prompts for setup were a bit confusing and I'm having trouble getting back to some sections that I worked on previously.

Mostly user-friendly, responsive and helpful customer support, customizable templates, clear video, easy client onboarding and billing, great value for the price.

I loved it so much, and recommended it often. I will no longer because f the profit first changes.

I like that I can easily plug in changes or updates to my schedule at any time and the mobile app is amazing. I also like that you can send automatic reminder emails to clients prior to sessions.

The free trial was a great way to see how the program can work for us and we are so glad that it did it.

I felt simple practice has everything I needed, at the most competitive price. It was also user friendly, and customer support was excellent.

Simple Practice has made it easy to post payments automatically into its accounting portion of the software. It is delightful not to have to go looking for EOBS or post them manually.

I think SimplePractice is very robust and perfect for a newer or established practice. I would highly recommend it.

I like the fact that we no longer have to have paper files, ease of use overall and some of the features like appointment reminders, the ability to create and add your own documents.

The data provided and reporting helps to improve service delivery and marketing efforts. Love the integrated software.

I had problems with claims being denied by one insurance company, and the customer support provided by Simple Practice solved the problem.

US Dollar

Luma Health was founded on the idea that healthcare should work better for all patients. Luma’s Patient Success Platform™ empowers patients and providers to be successful by connecting and orchestrating all the steps in the patient journey, along with all the operational workflows and processes in the healthcare ecosystem. This orchestration is supported by Luma Bedrock™ data-driven best practices, based on more than 700 million data points across more than 80 million patient interactions. Headquartered in San Francisco, Luma serves more than 600 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics across the United States, and today orchestrates the care journeys of more than 50 million patients. For additional information, visit lumahealth.io.


LongDescription

Patient Records Management

Messaging

Surveys & Feedback

Softphone

Patient Engagement

Practice Management

Online Forms

Customizable Reports

Rescheduling

Document Storage

Access Controls/Permissions

Activity Tracking

HIPAA Compliant

Charting

Progress Tracking

Client Database

Group Scheduling

Confirmation/Reminders

Virtual Waiting Room

SMS Reminders

Communication Management

Patient Intake

Customer Database

Recurring Appointments

Call Reminders

No-Show Tracking

Care Plan Management

Calendar Management

Scheduling

Payment Reminders

Multi-Location

One-to-One Messaging

Self Service Portal

Booking Management

Mobile Access

Compliance Management

E-Prescribing

Patient Education

Email Reminders

Workflow Management

Real-Time Updates

File Sharing

Activity Dashboard

Alerts/Notifications

Online Booking

Reporting & Statistics

Reminders

Automated Scheduling

Chat/Messaging

Customizable Templates

Calendar Sync

Remote Treatment Planning

Physician Management

Customizable Branding

Contact Database

Customizable Forms

Appointment Management

Video Conferencing

Records Management

Drag & Drop

Customer History

Patient Scheduling

Appointment Scheduling

Multi-Provider Practice

For Medical Purposes

For Family Medicine

Patient Questionnaires

SMS Messaging

Wait List Management

Online Scheduling

Cancellation Management

Patient Communications

Reporting/Analytics

Check-in/Check-out

Insurance Eligibility Verification

Multiple Appointment Types

Pre-Appointment Screening

Mobile Alerts

Two-Way Communication

Availability Management

Multi-Language

Referral Management

Claims Scrubbing

Claims Management

Data Import/Export

Virtual Visits

Client Portal

Billing & Invoicing

Live Chat

Web browser (OS agnostic)

Please request pricing from Luma Health here: www.lumahealth.io/#contact-us

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

11-50

51-200

201-500

501-1000

1000+

Luma Health

In Person

Live Online

Webinars

Documentation

Videos

SimplePractice is a cloud-based practice management system built to make the business side of private practice easier. Our easy-to-use and HIPAA-compliant software helps health and wellness professionals automated their day-to-day processes like scheduling, payment processing, documentation, and more. Key features include free, unlimited appointment reminders, insurance claim management, online appointment requests, and a Client Portal to simplify client communication. 

Send paperless intake forms through the Client Portal—making it easy for your clients to review, sign, and make payments all in one place. Use the online appointment requests feature to let clients request a time that works for them. From there, you can approve or deny any request. 

Once your appointments are scheduled, reduce your no-shows by sending free, unlimited voice, text, and email reminders to all your clients. The integrated telehealth platform allows you to see clients from anywhere, with no extra logins or links. 

Streamline your note-taking process with the robust template library, or create your own templates to spend less time on paperwork and time in sessions. You can load your preview notes, make any edits, and then lock and sign your note, and you’re done! 

Now you don’t have to spend time in your sessions discussing payments. Simplify online payments with AutoPay and secure online credit card processing. Plus, credit card payment processing is fully integrated with your SimplePractice account—no need for extra logins or hassle. 

SimplePractice also has the tools you need to successfully market your practice like the Professional Website. Choose from professionally curated themes, colors, and photos to build a simple, beautiful website in minutes. Plus, the Professional Website seamlessly integrates with your account, so you don’t need to enter all your practice information twice. Your SimplePractice account also integrates with the Monarch directory, so prospective clients can easily find your practice, request an appointment, and get the care they need.

Treatment Planning

Document Templates

Employee Management

Faculty/Staff Management

Electronic Payments

Invoice History

Status Tracking

Payment Processing

Group Notes

Digital Signature

Referral Tracking

Secure Messaging

Task Scheduling

SSL Security

SimplePractice offers three plans, the Start Plan for $29 per month, the Essential Plan starting at $69 per month and the Plus Plan starting at $99 per month.  Visit simplepractice.com/pricing to see what features are available in each plan.

Luma Health vs SimplePractice

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