# Medici Software Reviews, Demo & Pricing - 2026 > Review of Medici Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/telemedicine/medici-profile-profile --- [Home](https://www.softwareadvice.com/) / [Telemedicine Software](https://www.softwareadvice.com/telemedicine/) / Medici Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/telemedicine/medici-profile-profile/reviews/)[Alternatives](https://www.softwareadvice.com/telemedicine/medici-profile-profile/alternatives/) # Medici 2026: Benefits, Features & Pricing Wondering if Medici is right for your organization? Our Telemedicine Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Medici 4.5 [(21)](https://www.softwareadvice.com/telemedicine/medici-profile-profile/reviews/) Pricing Pricing available upon request ### About Medici Medici is a telemedicine platform that offers a host of features such as secure text, voice and video messaging, ePrescribtion, eRefer, group chat, in-app billing, chat translate, data imports/exports, private phone number, organized consults, and more. Medici is designed to strengthen the existing doctor-patient relationship. Medici allows medical professionals to virtually connect with their patients and begin having consultations. Patients lists can be imported from the provider's third-party EHR systems, and patient messaging can be triggered by the provider alerting their patients to their new telehealth service. Easily collect medical payments and prescribe medications during or after a consulting session all from within the Medici's chat feature. And for patients that are not using Medici, Medici's announce feature allows professionals to send out notifications to any patients. Medici as a B2B health system provides advantages to covered employees and their families. The solution comes with a personal concierge service that takes care of all the complexities of healthcare management. From scheduling doctor visits to obtaining medical records and finding top doctors, the... personal concierge ensures that the entire process is streamlined and hassle-free for members. At the core of Medici's offering is a tailored approach to healthcare, providing access to primary care, unlimited therapy, nutritionists, hospitals, second opinions, physical therapy, veterinary advice, diabetes prevention, cardiology, sleep coaching, emergency care, dermatology, and an array of specialized services. The platform ensures that each care team is crafted uniquely for the individual, addressing their current needs while also focusing on long-term health goals. Medici includes an interconnected network of top-tier doctors who strive to deliver exceptional care tailored to the needs of each member. Primary care is central to the model, with proven results. Its HealthScore feature allows members to track their health indicators and overall score. It goes even further by using AI to read moles for skin checks and providing FDA-approved heart monitors, making healthcare both innovative and accessible. Members using Medici report higher quality of life scores, significant reductions in depression for behavioral health patients, improved health indicators such as blood pressure, BMI, and blood sugar levels, and improved cost savings for families. One of the key benefits of Medici is the combination of convenience and exceptional care. From shorter wait times and no copays to emergency care, access to specialists, dedicated primary care, and personalized concierge services, Medici ensures that members receive the highest standard of care. Medici aims to reinvent healthcare, offering a virtual-first interconnected healthcare network that puts the individual at the center of care. With a focus on innovation, personalized services, top-tier medical professionals, and transformative results, Medici is changing the users experience and perceive healthcare. Medici offers support via in-app, email and an online knowledge base, along with a virtual marketing kit for promoting the service to patients. Medici is available via iOS and Android devices. Wondering if Medici is right for your organization? Our Telemedicine Software selection experts can help you in 15 minutes or less. ## Medici User Interface ## Popular Medici Alternatives Main Product Medici 4.5 [(21)](https://www.softwareadvice.com/telemedicine/medici-profile-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.25Value for money - 4.58Customer support - 4.19Functionality Pricing Available upon request Get Price Alternative Product [Doxy.me](https://www.softwareadvice.com/telemedicine/doxy-me-profile/) 4.6 [(1226)](https://www.softwareadvice.com/telemedicine/doxy-me-profile/reviews/) Ratings Breakdown - 4.86Ease of use - 4.83Value for money - 4.53Customer support - 4.58Functionality Pricing Starting at $35.00 per month Get Price Alternative Product [Mend](https://www.softwareadvice.com/medical/mend-profile/) 4.6 [(920)](https://www.softwareadvice.com/medical/mend-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.51Value for money - 4.60Customer support - 4.52Functionality Pricing Available upon request Get Price Alternative Product [Carepatron](https://www.softwareadvice.com/medical/care-patron-profile/) 4.4 [(858)](https://www.softwareadvice.com/medical/care-patron-profile/reviews/) Ratings Breakdown - 4.51Ease of use - 4.56Value for money - 4.49Customer support - 4.26Functionality Pricing Starting at $23.00 per month Get Price Alternative Product [DocVilla](https://www.softwareadvice.com/medical/docvilla-profile/) 5.0 [(74)](https://www.softwareadvice.com/medical/docvilla-profile/reviews/) Ratings Breakdown - 4.97Ease of use - 4.94Value for money - 4.96Customer support - 4.96Functionality Pricing Starting at $100.00 per month Get Price Alternative Product [ModMed](https://www.softwareadvice.com/medical/electronic-medical-assistant-profile/) 4.4 [(367)](https://www.softwareadvice.com/medical/electronic-medical-assistant-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.26Value for money - 4.23Customer support - 4.38Functionality Pricing Available upon request Get Price ## Medici Pricing and Plans Starting price: $149.00 Free Trial Free Version Basic $149.00 No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Medici Features - Popular features found in Telemedicine Appointment Management Billing & Invoicing Charting Confirmations/Reminders E-Prescribing HIPAA Compliant Multi-Provider Practice Online Forms Payment Processing Practice Management Self Service Portal Video Conferencing - More features of Medici Activity Dashboard Appointment Scheduling File Sharing For Medical Purposes Medical Billing One-to-One Messaging Records Management Remote Treatment Planning Scheduling Surveys & Feedback Third-Party Integrations Two-Way Audio & Video ## Medici User Reviews Overall Rating 4.5 Ratings Breakdown 5 57% 4 33% 3 10% 2 0% 1 0% Secondary Ratings Ease of Use 4.4 Value for money 4.3 Customer support 4.6 Functionality 4.2 Diana F. Verified reviewer Medical Practice 11-50 employees Used weekly for less than 6 months Review source Reviewed May 2020 Great for communication 5 It was really great. It stored my login information for when I had to use it again a few more times. Ratings Breakdown 5 Ease of use 5 Functionality Pros: I love that it is easy to use and that you can get alerts on your device when the other party you are talking to has responded. Cons: I had no issues with this software. It was very easy and very convenient for me to communicate with a veterinarian's office. Vendor Response Thank you so much for your positive review, Diana. We are happy you found the app so easy to use. If you ever run into trouble please don't hesitate to reach out to our support team within the app. As proud as we are of the app's ease of use, we are equally proud of our Client Success team's responsiveness. We are here to support your practice whenever you need us. Replied May 2020 Read More PF Patrick F. Verified reviewer Hospital & Health Care 501-1000 employees Used daily for less than 12 months Review source Reviewed April 2020 Secure, lightweight and reliable telehealth product 5 Medici helped us quickly pivot our business from in person visits to virtual which allowed us to continue providing care for our patients whether face to face or virtual. We had a great experience from first contact to where we are today. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: How easy it is to setup for both providers and patients. That was a big concern for us when deciding what telehealth product to implement. The text feature is awesome! Our physicians are very happy they have the freedom of interacting by text. Also, the customer support for this product is top notch. Cons: We are currently in the process of integrating with our scheduling system. Its too early to tell at this point. Reasons for choosing Medici It fit our business model better than the other products and was very easy to use for our older patient population. Vendor Response Patrick, thank you for your positive review. And for being a part of the Medici community. We are proud to support you and Physician Partners of America! Replied April 2020 Read More JN Jaime N. Verified reviewer Veterinary 2-10 employees Used daily for less than 6 months Reviewed April 2020 Platform that does not do it all yet 3 I have had several dropped calls, electronic sounding skipped conversations, several choppy videos and it is very expensive compared to what my colleagues were using. I could be using free skype to do this as well as screen shots of my chats and just billing before my time is offered. I was told I rolled in at $125/month on billing but it appears I will be billed $150 according to the online level of my membership- and all of my colleagues are using free or much lower cost platforms. I am expecting to see an explosion of technology to be able to justify the cost of this as I have already put over 6 hours into this month and I haven’t yet paid for the platform use. Ratings Breakdown 4 Ease of use 2 Value for money 4 Customer support 2 Functionality Pros: The .pdf generated for records at the end of consult Cons: Cannot record voice or video Cannot change price of consult based on time Some consults are getting way underbilled others are overbilled Reasons for choosing Medici Told that if I made a decision on the phone I would be locked in at $125/month Vendor Response Jaime, I'm so sorry you had this experience with us right off the bat. We're here to make things simple, not complicated. We are pushing out an app update this week that replaces our audio/video client, and will dramatically improve your audio/video quality within the app. Rest assured we will honor the price you were quoted. Please contact support@medici.md if you find you were billed incorrectly and we'll address immediately. And while we cannot argue that Skype is less expensive, Medici is HIPAA-compliant and will remain so. Your dedicated Customer Support Team can also help with recommendations on how to get the most value out of Medici. If you give us a try, I am sure you will find your investment worth it. Replied April 2020 Read More John R. Verified reviewer Medical Practice 2-10 employees Used daily for less than 12 months Reviewed April 2020 Excellent, full featured and reliable 5 After looking around the Internet and reading reviews (well before COVID-19), I started using Medici, and I have been very happy with it for the last 4-6 months. It has an iPhone, Android and Web app, and allows texting, audio and video calls. It has a free version, but the paid version with all the features is $125/mo, with a 3 month initial commitment, then month to month. The list price is $149, but they are discounting for new signups. The patient downloads the Medici app on their cell phone; you can text them with the invitation/app store link to start the process if they are non-techies. If you are willing to upload names and telephone numbers to Medici as an Excel spreadsheet (I just ran a report in AC), all of your patients get a text saying that you are now connecting by telemedicine and a link to the Medici mobile app. You can also Eprescribe within the app (paid version). You & the patient can upload/download files to each other, and Medici provides you an upload area to keep frequently used files. Unlike most EMRs, customer/tech support is connected by text 24/7 and generally responds in minutes. You can set up the app to require the patient to enter a credit card number & charge the patient after the teleconsult is done, or not charge, your choice. Medici charges you about $1-2 per paid consult, nothing if no charge to patient. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Easy sign up & login for patients & docs Fast & reliable video connections Able to charge or not charge for each telemed consult at time of service, Medici handles transaction Can upload patient & phone list to Medici to notify patients at startup & ongoing, and link to download page Both smart phone & Web apps -- staff can monitor & reply to patients Patients & doctor can upload & download docs & photos via Medici Library of frquently uploaded cocuments, can be added to by doctor to send to patients Eprescribe within the app Text consult can be converted to audio or video chat by doctor Cons: Cannot directly import consult text into EMR; need to cut & paste Document library has tiny icons on phone app, hard to identify specific document to upload Reasons for choosing Medici Medici allows you to be signed on the Web app at the same time as the phone app, so your staff can monitor & respond to incoming texts when you are busy. Only the "Medici doc" app can initiate an audio or video call, the patient can start the call only by text. You can turn off the app and text-ers get a message that you are not available. After finishing the consult, Medici saves a log of the consult, which you & the patient can download. Medici assists patients in sending the charge to their insurance company, including ICD 10 coding and E/M levels. Or you can charge them nothing (which is what I do), and file the 99213-99215 in your office. Just a satisfied customer, YMMV. Vendor Response Thank you for your positive review, John. We're glad that Medici is the solution you chose for your practice. I've shared both of your concerns on the EMR integration and document library with our Product team. And wanted to confirm that the $1-$2 fee you see per consult is not paid to Medici, but to Stripe, our credit card processing vendor. The only fees you pay to Medici are your $125 subscription fee. We are proud to say you keep 100% of your consults fees, less the processing fee to Stripe. Replied April 2020 Read More AS Aaron S. Verified reviewer Veterinary 2-10 employees Used daily for more than 2 years Reviewed April 2020 Easy and Secure 5 Very good customer service. You can talk to a person to help onboard and explain the app functions. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Safety of the medical information. Other platforms are less expensive but reserve the right to sell client/patient/veterinary data. It is also easy to use. Very intuitive Cons: I wish it would be more apparent to my client when I turn the app off. There is an indicator light that turns from green to gray but sometimes clients do see the change. Reasons for choosing Medici Security of data. Medici is more expensive but my clients expect their data to be secure when they trust it to me. I am happy to pay for the peace of mind to know that my veterinary records created on Medici are secure and not sold to a third party. Vendor Response Aaron, we're so proud to support your practice, and grateful for your positive review. Thanks for being a part of the Medici community. As for the client notification recommendation, our Product team is at work on addressing that as we speak. We'd like to show you some of their preliminary designs once available if you are interested. Replied April 2020 Read More KB Kellee B. Verified reviewer Veterinary 11-50 employees Used daily for less than 6 months Reviewed April 2020 Useful but needs refinement for veterinary use 4 This is a service people want. I had my initial discussions with representatives of Medici, including \[SENSITIVE CONTENT HIDDEN\], an early veterinary user over a year ago. Our state board has historically been draconion with treatment of board complaints and isn't willing to clarify statutes in regards to telehealth. With COVID-19 requiring innovating ways to keep in contact with our patients, I determined it would be easier to get forgiveness than permission and implemented it a month ago. It has been well-received, and we have had many clients both sign up for and use the app. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 3 Functionality Pros: I like that I can access Medici from my desktop and phone, and I receive notifications on my Apple Watch when I am online. Cons: I would like for clients/patients to see when I am offline, so they do not expect a reply at my set time of 2 hours when I am not available. As the practice owner, I would like there to be an administrative dashboard so that I can see how many calls other providers are taking and give them a commission-based pay without having them to have to screenshot and provide that information. I also would appreciate better integration with veterinary practice management software. I realize that is probably in the pipeline, but at this time, any photos or videos sent aren't available when the consult is manually attached to our records in Avimark. Vendor Response Kellee, thank you for your review. Happy to hear your offering of Medici as your telehealth service has been well-received by your clients (and we see state boards across the country opening up to the value and convenience of telehealth). Your concerns around showing availability and better dashboard management are on our roadmap. We look forward to continuing to roll out app updates that make Medici even more valuable to you and your patients. Replied April 2020 Read More MS Matthew S. Verified reviewer Veterinary 51-200 employees Used daily for less than 6 months Reviewed April 2020 Love what it does, but far from perfect 4 7/10. Love our end of it. Dislike client experience. Ratings Breakdown 3 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: I like the dashboard and platform. Very easy to communicate with the owner of the pets we are seeing. Love that we don’t have to show our video feed when a client shows us their pet. Clients adding pictures of their pet is easy as well and a helpful diagnostic tool. Cons: I really dislike how difficult it is for the client to download, find our hospital and her everything started. The more steps a pet owner has to take on their own, the less compliance we have. We need a QR code that downloads the app AND automatically searches the hospital. Anybody over 50 gets frustrated and gives up. And we lose that potential revenue. After all- we are a business and the goal is this is to generate revenue. Half the people that try it, love it. The other half... quit before trying Reasons for choosing Medici Promotional deal made it affordable. Vendor Response Matthew, we're so proud to support your practice, and grateful for your review. Thanks for being a part of the Medici community. We are sorry to hear your have dissatisfied patients; that is the opposite of our objective. There are a number of things we can do to help your patients connect with you more easily within the app, one of which is your suggestion to create a customized code for your patients. Your dedicated Customer Support Team can easily assist you here. Please reach out to support@medici.md via email or within the app at your earliest convenience so that we can help you. Replied April 2020 Read More TP Trent P. Verified reviewer Veterinary 11-50 employees Used daily for less than 6 months Reviewed April 2020 Timing is everything 5 It has allow us to stay in direct contact with clients alleviating some communication delays. Clients like the direct contact even though they have have to pay for it. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: We were already in the process of implementing this software when the Coronavirus pandemic hit so were were ahead of the curve. All clients whom have a smart phone are able to use the app very easily. It has given them peace of mind that we can be reached with ease. This has alleviated some for their stress and ours through these trying times. Cons: Not much...some clients have had trouble uploading videos, and at times typing is delayed when I text. Not sure if this is the software, app, or my phone. Reasons for choosing Medici Because it has been around the longest and has backing of human medical field. I did not want to start something and have to switch because a company goes under. This is new to our field so we did see that as a possible issue. Vendor Response Trent, thank you for reviewing Medici. We are proud to support your veterinary practice (and hope to for as long as you are practicing). If you haven't already done so this week, update your app and encourage your clients to do the same (you should have received an email from us yesterday on this very topic). We just released improved audio/video functionality that may address your video upload issues. Let us know at support@medici.md or within your app if you continue to have any issues. Replied April 2020 Read More SC SU ZAN C. Verified reviewer Health, Wellness and Fitness 2-10 employees Used daily for less than 6 months Reviewed April 2020 My Life Line 5 Medici has allowed me to jump from paper charts into the world of telehealth with surprising ease. It is affordable for someone in solo practice and I didn't need to buy any other new technology. It works on my old phone and old computer. Both support staff and instructional videos are available, though the videos are a little small and move along pretty quick. Amazingly, Medici let me move from the realization that I was going to need to be practicing telehealth to actually doing it in half a week. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: This product is sustaining my practice and helping to keep my office safe while caring for patients during the COVID19 stay at home orders. It was reasonably easy to install, set up and implement. The support staff is helpful and attentive. Besides seeing patients it allows one to prescribe and bill through the app. It is secure and HIPAA compliant. Cons: The software is very easy for the 20 to 40 year old patients to use. It is less intuitive for the older patients and some seem to need more direction that the app offers. Though saying that I've had patients in their 80s use Medici without any problem. Vendor Response Thank you Su Zan for your review. It makes us so happy to hear how much value you are finding in your Medici app. And love to hear your 80 year old patients are using Medici with ease! We'll work on improving our videos for both you and your patients...thanks for the feedback! Replied April 2020 Read More TW Tanika W. Verified reviewer Veterinary 11-50 employees Used daily for less than 6 months Reviewed April 2020 View from the Veterinary Field 4 Overall experience has been positive. Definitely recommend the product, it just may not work best with a multi doctor veterinary practice. Ratings Breakdown 4 Ease of use 3 Value for money 5 Customer support 4 Functionality Pros: Customer service has been great. With the product itself, we like that ease of sending photos, voice/video calls, the completion and charging out clients. Cons: This software has been a bit difficult with how we were looking to integrate it into our practice. Having to "connect" the variety of DVM's to the conversation, leaves the main account (our triage account) being bombarded with notifications. In the human world they would contact their specific doctor, but with us, our vets work different days and if clients try messaging a vet who is off duty then they may not get contact for a week. So we have clients message a main account first and triage then connect to the vet on duty that day. Just not completely seamless for how we wish to have it function. Vendor Response Thank you for your review, Tanika. We are happy you gave Medici the opportunity to support Creekside Animal Hospital. And it is always nice to hear our customer service has been great! As every multi-provider practice may function a little differently, your feedback on how you do it with Medici is important for us to continue to optimize the workflows in the app and deliver greater value to your practice. Thank you for sharing. Replied April 2020 Read More Showing 1 - 10 of 21 Reviews [See All Reviews](https://www.softwareadvice.com/telemedicine/medici-profile-profile/reviews/) ## Other Top Recommended Telemedicine Software [CharmHealth](https://www.softwareadvice.com/medical/charmehr-profile/) **4.2** (151) Recently recommended **6** times [SecureVideo](https://www.softwareadvice.com/telemedicine/securevideo-profile/) **4.8** (26) Recently recommended **4** times [ModMed](https://www.softwareadvice.com/medical/electronic-medical-assistant-profile/) **4.4** (367) Recently recommended **3** times [AdvancedMD Telemedicine](https://www.softwareadvice.com/product/85313-advancedmd-advancedemr/) **3.0** (1) Recently recommended **3** times Stuck Between Options? Our experts can help you compare Medici with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice