OnCall Health vs SecureVideo

RATING:

4.1

(127)

OnCall Health has 127 reviews and a rating of 4.11 / 5 stars vs SecureVideo which has 26 reviews and a rating of 4.77 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.1 (127)
4.8 (26)
Ease-of-Use
4 / 5
4.5 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
November 15, 2023
December 18, 2022
Pros/Cons
  • Pros

  • I like the fact that it's a secure Canadian online platform. I also like the new roster feature which I find very easy to use.
  • It’s easy for customers and therapists. There aren’t too many moving parts.
  • Cons

  • All of the product features that are touted in the monthly updates are absent from my screen.
  • Too bad I have it in my package but can’t use it as it takes that long.
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  • Pros

  • Very easy to set up and use, there are frequent updates which is reassuring though I've never noticed the need for updates. The quality of video and audio are good.
  • I appreciate the reliability of the video. I also appreciate how responsive tech support is, always available and always friendly.
  • Cons

  • No virtual waiting room (despite the query above which suggests there is one. I've asked and been told it's not available.
  • It would help if I could send client eForms that they failed to access before expiring.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
N/A
N/A
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2023

FrontRunners

2024

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11 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos