About Rhinogram

Rhinogram is a cloud-based, HIPAA-compliant telehealth platform that enables hospitals and healthcare facilities to communicate or engage with patients. It facilitates integration with various third-party electronic health records (EHR), practice management systems (PMS) and social media platforms such as Facebook.

Rhinogram allows healthcare professionals to send messages to team members and share documents or photos on a messaging platform. It lets users create custom message templates and store patient information records in a centralized repository for future use. Additionally, it helps administrators gain visibility or insights into staff and patient behavior on a dashboard.

Rhinogram provides mobile applications for...


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Supported Operating System(s):

Web browser (OS agnostic)

61 Reviews of Rhinogram

Average User Ratings

Overall

4.87 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(55)

55

4 stars

(4)

4

3 stars

(2)

2

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 61 results

June 2021

Richard from R & R Orthodontics

Verified Reviewer

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2021

Excellent Patient Texting App

Excellent functionality and helped us tremendously as we tried to manage patient care remotely as possible during the pandemic.

Pros

Easy to use and easy to set up. Staff members each have their own login.

Cons

The RhinoPay feature, while it might be convenient, is pricey compared to other already pricey merchant services charges for credit card processing. I therefore have chosen not to use this function.

Reasons for Choosing Rhinogram

Was a basic texting program without altering whole telephone system

June 2021

Lisa from Ashley Orthodontics

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2021

We love Rhinogram

We are able to easily communicate with patients/parents via text if unable to reach by phone. We are able to send intake forms via text and have them filled out before new patients arrive, which has been very helpful in obtaining insurance information and making appointments faster. We also have the ability to send text in other languages to communicate with parents that do not speak English, that has been a great feature for us.

Pros

We started using Rhinogram in May 2020, during the pandemic so that we could more easily communicate with patients/parents from within the office and allow them to stay in their car to check in, ask questions, reschedule appointments or whatever need arose. It has been a game changer to text intake forms and making communication easier.

Cons

There has not been really any cons. We have a few patients that do not text and would love to have ability to have an email reminder but that would be the only downside for us.

Reasons for Choosing Rhinogram

Lighthouse did not have the overall features we could get with Rhinogram.

Reasons for Switching to Rhinogram

We were unable to send mass texts and did not have the ability to send text in other languages.

Response from Rhinogram

Replied July 2021

Thank you for the recommendation I will make an Enhancement ticket and pass this idea on to our Product team. We value our customers suggestions for ways to make Rhinogram more efficient.

June 2021

Stephanie from School Health Clinics of Santa Clara County

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Functionality

3.0

June 2021

Could be great once we can implement

We hope to find the software useful once we can start using it daily

Pros

We like the possibilities of what the software can do for us in the future.

Cons

We were under the impression that Rhinogram was already one of our EHRs (NextGen) partners. We are months into the implementation and still not been able to use Rhinogram. NextGen and Rhinogram have had to start working from scratch to establish the interface and mappings to begin using the product. We thought implementation would be easy...it has not been.

Reasons for Switching to Rhinogram

Additional functionality that Rhinogram said was available.

Response from Rhinogram

Replied June 2021

We apologize for the difficulty and length of the implementation process. If there is a way we can make the process smoother for you please reach out to us at success@rhinogram.com or by phone at (423) 800-7644 Option 1

June 2021

Caitlyn from Lefort Orthodontics

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

June 2021

Great addition to any practice looking to get away from the phones while staying in contact!

Over all we have had a great experience. The things that we like least are just options that we had with our previous provider but Rhinogram offers so much more and these are things we can see past and work through in our practice.

Pros

We are able to easily speak to patients about different concerns or issues as they arise. We are able to stay in contact without pulling the patient/parent away from their duties as an employee or parent. The patients love the convenience of texting our office and the employees love that they spend more time hands free and not stuck to the phone all day.

Cons

There is no way for us to send a mass text to a certain category of appointments due to not being integrated. We would love to be able to see a future integration that would allow for us to send a mass text by appointment type or even by appointment date in the event that we have to close the office due to weather or special circumstances. This would make it easier to reach all patients quickly and effectively rather than having to select each patient individually for a blast message which only allows 50 recipients when we see 60-70 patients daily.

Reasons for Choosing Rhinogram

We did not have any other candidates for this service. We had been looking at making a switch but were unsure what was available until going to the Dolphin Management conference in March 2020 and talking with the representatives that just provided us with a lot of information about this product that we could not pass up.

Reasons for Switching to Rhinogram

Solution reach was sending messages to patients that were not on our schedule telling them they had an appointment, not sending messages to patients that did have an appointment, and causing just a lot of confusion within the office and our front desk staff.

June 2021

Ashley from Ahl and O'Connor Orthodontics

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2021

Worth it!

It's honestly been such an easy process and again the customer service has been exceptional.

Pros

Rhinogram is easy to integrate, has great customer service, and has made life so much easier at my office. Being able to text patients, send them forms, and have it all HIPAA compliant has been especially important during this COVID mess.

Cons

It would be nice to see a better system for siblings. Rhino integrates with Ortho2, our PMS, and currently if someone texts in it will show up as 1 person but it may be sibling (since they share a phone number). Easy to get around, but would be nice if that were fixed in the future.

Reasons for Choosing Rhinogram

It had all the capabilities we needed and the customer service was great.

Response from Rhinogram

Replied July 2021

Thank you for the recommendation I will make an Enhancement ticket and pass this idea on to our Product team. We value our customers suggestions for ways to make Rhinogram more efficient.