Excellent functionality and helped us tremendously as we tried to manage patient care remotely as possible during the pandemic.

Easy to use and easy to set up. Staff members each have their own login.

The RhinoPay feature, while it might be convenient, is pricey compared to other already pricey merchant services charges for credit card processing. I therefore have chosen not to use this function.

We are able to easily communicate with patients/parents via text if unable to reach by phone. We are able to send intake forms via text and have them filled out before new patients arrive, which has been very helpful in obtaining insurance information and making appointments faster. We also have the ability to send text in other languages to communicate with parents that do not speak English, that has been a great feature for us.

We started using Rhinogram in May 2020, during the pandemic so that we could more easily communicate with patients/parents from within the office and allow them to stay in their car to check in, ask questions, reschedule appointments or whatever need arose. It has been a game changer to text intake forms and making communication easier.

There has not been really any cons. We have a few patients that do not text and would love to have ability to have an email reminder but that would be the only downside for us.

We hope to find the software useful once we can start using it daily

We like the possibilities of what the software can do for us in the future.

We were under the impression that Rhinogram was already one of our EHRs (NextGen) partners. We are months into the implementation and still not been able to use Rhinogram. NextGen and Rhinogram have had to start working from scratch to establish the interface and mappings to begin using the product. We thought implementation would be easy...it has not been.

Over all we have had a great experience. The things that we like least are just options that we had with our previous provider but Rhinogram offers so much more and these are things we can see past and work through in our practice.

We are able to easily speak to patients about different concerns or issues as they arise. We are able to stay in contact without pulling the patient/parent away from their duties as an employee or parent. The patients love the convenience of texting our office and the employees love that they spend more time hands free and not stuck to the phone all day.

There is no way for us to send a mass text to a certain category of appointments due to not being integrated. We would love to be able to see a future integration that would allow for us to send a mass text by appointment type or even by appointment date in the event that we have to close the office due to weather or special circumstances. This would make it easier to reach all patients quickly and effectively rather than having to select each patient individually for a blast message which only allows 50 recipients when we see 60-70 patients daily.

It's honestly been such an easy process and again the customer service has been exceptional.

Rhinogram is easy to integrate, has great customer service, and has made life so much easier at my office. Being able to text patients, send them forms, and have it all HIPAA compliant has been especially important during this COVID mess.

It would be nice to see a better system for siblings. Rhino integrates with Ortho2, our PMS, and currently if someone texts in it will show up as 1 person but it may be sibling (since they share a phone number). Easy to get around, but would be nice if that were fixed in the future.