Secure Telehealth initial screen
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)About Secure Telehealth
Secure Telehealth is a HIPAA-compliant video conferencing software that can be used by organizations to provide patients with virtual healthcare. This solution is built to help providers increase access to care for patients. Secure Telehealth includes a virtual waiting room where providers can see and admit the next patient. Prescriptions are sent by fax, phone, USPS, or FedEx. However, ePrescribing may be available in specific areas.
Secure Telehealth's virtual meeting room can also be used for administrative meetings and training. Powerpoints and other documents may be shared with up to 30 attendees. Secure Telehealth is compatible with macOS and Windows PC computers and requires a working webcam, microphone, and audio device. A mobile applic...
15 Reviews of Secure Telehealth
Average User Ratings
Overall
4.47 / 5 stars
Ease-of-use
4.5
Value for money
5.0
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
November 2018
Meketa from St Lazarus Behavioral Health
Verified Reviewer
Company Size: 2-10 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2018
Secure Telehealth is AWESOME
We've had a great experience using Secure Telehealth over the past few years. Customer rep is also awesome because he's always available whenever we need him.
Pros
Secure Telehealth is very user friendly.
Cons
Nothing. Secure Telehealth is AWESOME...
November 2018
Jen from Achievement Therapy Services LLC
Company Size: 1 employee
Industry: Medical Practice
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
3.0
November 2018
Telehealth for speech pathology
Pros
This program is easy to use, with many features to make the client/clinician experience a good one (ie whiteboard, screen sharing, browser, layout options, etc). They have fantastic customer support--answering calls/emails quickly and ready to join you online to help troubleshoot any problems. It is also convenient that it can be used on computers, tablets, and even phones.
Cons
Updates typically come with bumps, causing problems initially. Clients experiencing intermittent difficulty with log in and error messages. Video quality is very grainy when not in HD mode, but HD mode drastically slows performance. Any other open tabs/windows on the client or clinician's computer will all but paralyze the flow of video and sound. Documents annotated or whiteboard created within the program are then saved from the program as JPG or PNG and are of very poor, blurry quality.
July 2021
Sabrina from Primary Care of palm Beach
Company Size: 2-10 employees
Industry: Medical Practice
Review Source: Capterra
Ease-of-use
2.0
Functionality
2.0
July 2021
Tried using it and found other options
Pros
The fact the system is HIPAA compliant helped my patients
Cons
Ran into issues where my patients could not connect
January 2019
Yumekco from Private Psychiatric Practice
Company Size: 51-200 employees
Industry: Mental Health Care
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
January 2019
Secure Telehealth-Great Value
Secure Telehealth technologists are always available to assist with questions and difficulties. They are very responsive and can offer options and other alternatives that will fit your specific practice.
Pros
Secure Telehealth is easy to use and offers may great features. The fact that you can be anywhere with internet access to remote in for your patient care is AWESOME!
Cons
Sometimes it is hard to tell when there is another user when you have multiple rooms and multiple locations that is using the software. Other than that, it is a great product.
July 2018
Adam from Laurelwood Hospital (Northeast Georgia Health System)
Company Size: 5,001-10,000 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2018
We have used Secure Telehealth for 6 years now...very user friendly and effective for our use.
Increased timely access for patient care. Reduction in overall cost of providing our services.
Pros
1. User friendly for both my staff and the remote hospitals we support. 2. Requires minimal to no IT support. I installed and I test the equipment/software monthly. 3. Cost effective. The most affordable product that meets our needs.
Cons
1. Initially, there seemed to be upgrades way too often. That has changed and less upgrades required.
