Secure Telehealth Software

4.47 / 5 (15)

Our advisors have recommended this product 1 time in the last 30 days

About Secure Telehealth

Secure Telehealth is a HIPAA-compliant video conferencing software that can be used by organizations to provide patients with virtual healthcare. This solution is built to help providers increase access to care for patients. Secure Telehealth includes a virtual waiting room where providers can see and admit the next patient. Prescriptions are sent by fax, phone, USPS, or FedEx. However, ePrescribing may be available in specific areas.

Secure Telehealth's virtual meeting room can also be used for administrative meetings and training. Powerpoints and other documents may be shared with up to 30 attendees. Secure Telehealth is compatible with macOS and Windows PC computers and requires a working webcam, microphone, and audio device. A mobile applic...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

15 Reviews of Secure Telehealth

Average User Ratings

Overall

4.47 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(9)

9

4 stars

(5)

5

3 stars

(0)

0

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 15 results

November 2018

User Profile Picture

Meketa from St Lazarus Behavioral Health

Verified Reviewer

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Secure Telehealth is AWESOME

We've had a great experience using Secure Telehealth over the past few years. Customer rep is also awesome because he's always available whenever we need him.

Pros

Secure Telehealth is very user friendly.

Cons

Nothing. Secure Telehealth is AWESOME...

November 2018

Jen from Achievement Therapy Services LLC

Company Size: 1 employee

Industry: Medical Practice

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

November 2018

Telehealth for speech pathology

Pros

This program is easy to use, with many features to make the client/clinician experience a good one (ie whiteboard, screen sharing, browser, layout options, etc). They have fantastic customer support--answering calls/emails quickly and ready to join you online to help troubleshoot any problems. It is also convenient that it can be used on computers, tablets, and even phones.

Cons

Updates typically come with bumps, causing problems initially. Clients experiencing intermittent difficulty with log in and error messages. Video quality is very grainy when not in HD mode, but HD mode drastically slows performance. Any other open tabs/windows on the client or clinician's computer will all but paralyze the flow of video and sound. Documents annotated or whiteboard created within the program are then saved from the program as JPG or PNG and are of very poor, blurry quality.

July 2021

Sabrina from Primary Care of palm Beach

Company Size: 2-10 employees

Industry: Medical Practice

Review Source: Capterra


Ease-of-use

2.0

Functionality

2.0

July 2021

Tried using it and found other options

Pros

The fact the system is HIPAA compliant helped my patients

Cons

Ran into issues where my patients could not connect

January 2019

Yumekco from Private Psychiatric Practice

Company Size: 51-200 employees

Industry: Mental Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

January 2019

Secure Telehealth-Great Value

Secure Telehealth technologists are always available to assist with questions and difficulties. They are very responsive and can offer options and other alternatives that will fit your specific practice.

Pros

Secure Telehealth is easy to use and offers may great features. The fact that you can be anywhere with internet access to remote in for your patient care is AWESOME!

Cons

Sometimes it is hard to tell when there is another user when you have multiple rooms and multiple locations that is using the software. Other than that, it is a great product.

July 2018

Adam from Laurelwood Hospital (Northeast Georgia Health System)

Company Size: 5,001-10,000 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

We have used Secure Telehealth for 6 years now...very user friendly and effective for our use.

Increased timely access for patient care. Reduction in overall cost of providing our services.

Pros

1. User friendly for both my staff and the remote hospitals we support. 2. Requires minimal to no IT support. I installed and I test the equipment/software monthly. 3. Cost effective. The most affordable product that meets our needs.

Cons

1. Initially, there seemed to be upgrades way too often. That has changed and less upgrades required.