--- title: "SecureVideo Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of SecureVideo. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if SecureVideo is a good fit for you!" source_url: "https://www.softwareadvice.com/telemedicine/securevideo-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Telemedicine Software](https://www.softwareadvice.com/telemedicine/) / [SecureVideo](https://www.softwareadvice.com/telemedicine/securevideo-profile/) / SecureVideo Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/telemedicine/securevideo-profile/) Reviews # SecureVideo User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 26 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.5/5 - Value for money: 4.4/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 21 reviews (81%) - 4 stars: 4 reviews (15%) - 3 stars: 1 reviews (4%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned cons - Security features are burdensome and unnecessary: waiting rooms AND secure passcodes protected by passwords that don't comply with current NIST standards: [SENSITIVE CONTENT] ## SecureVideo customer reviews Showing reviews 1-25 of 26 (page 1). ### Great Quality, and Secure Method for Telehealth sessions - Overall rating: 5/5 - Reviewer: Michelle D. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I'm not very technically savvy, and find this system very user friendly. My clients are very happy as well, and I haven't had any issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's easy to use, and a reliable platform for zoom therapy sessions, and group sessions. #### Cons I don't have any complaints, and I'm very happy with the product. #### Reasons for switching to SecureVideo This is HIPPA compliant and very reliable quality, and excellent customer service. --- ### Excellent telehealth software - Overall rating: 5/5 - Reviewer: Dianne B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I love this software. I chose it during a very busy and chaotic time as everything shut down in March 2020. I feel very lucky to have found such excellent software from the start. I have no complaints and only high praise for Secure Video. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Secure Video provides safe, HIPAA compliant video conferencing services that my clients can use from any device and any location. It helped me quickly add telehealth options to my practice when during COVID quarantine. I've never had quality issues that impacted a sessiob. #### Cons Using it depends on the client's ability to use technology. That is not really the software's fault, but is the only thing that has impacted sessions. This is about the easiest software available for clients. #### Reasons for choosing SecureVideo Great client interface. Lower price. Good quality video. Virtual Waiting Room --- ### Not satisfied just haven't looked at other plans - Overall rating: 3/5 - Reviewer: Heather F. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I am pretty unhappy with this platform and service #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Reminders for appointments for clients which you can find on many platforms... #### Cons Customer Service. Every single person has been very rude. --- ### SecureVideo Review - Overall rating: 5/5 - Reviewer: Paul C. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros High reliability. Problems are rare. When problems arise, customer service addresses them quickly. #### Reasons for switching to SecureVideo Quality was poor and customer service was horrible. #### Vendor response Paul, we are so pleased that SecureVideo has been a reliable solution for you, and that you've been pleased with our customer support. We appreciate you taking the time to submit your feedback, and look forward to continuing to serve you. Replied August 2022 --- ### Running my practice using SV since 2018 - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I do love this software and would recommend it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I enjoy how reliable this software is for video conferencing. There are many other options out there that have been presented to me over the years for telehealth. However, I find this platform to be reliable enough that it is worth continuing to use. The support is also wonderful, for both a client on the other end or for me as a provider. #### Cons I wish the forms were easier to format and set up. I also wish there was a superbill function. #### Reasons for choosing SecureVideo I was already using SV when I joined SP and even though it was less money, I did not feel comfortable changing. I am glad that I stuck with SV for my Telehealth appointments. I use Simple Practice for my records. --- ### SecureVideo is the Best! - Overall rating: 5/5 - Reviewer: Maggie C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. They are the best vendor I've had the pleasure of working with (and I work with a lot). I've had a working relationship with them since 2018 and since then they've always had outstanding customer service, have implemented several of the ideas we've presented to them, and are consistently working on improving their product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They have made it incredibly easy to scale the number of licenses up or down depending on our need, which was crucial at the height of COVID. They're always welcoming new ideas and very often implement ones that are presented to them from clients. They've also always been extremely honest and transparent with us, which seems like it should be a given but often is not the case with vendors. #### Cons Any ideas for improvement that I've had, I've always felt comfortable presenting directly to the company, therefore there's nothing that I don't like about the software. #### Reasons for choosing SecureVideo We've been using them since 2018, starting out as a way for our Accountable Care Organization (ACO) Care Coordinators to be able to interact with patients regularly. At that time, they were significantly less expensive than their competitors and seemed to be an extremely easy system to use. #### Vendor response Maggie, we are thrilled that SecureVideo has been such a great solution for your organization! Thank you for taking the time to provide your feedback. We look forward to continuing to serve your telehealth needs. Replied August 2022 --- ### Secure Video - Overall rating: 5/5 - Reviewer: Cressida F. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Seemless transition from in-person to virtual sessions when Covid started, reassuring security and hipaa features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Very easy to set up and use, there are frequent updates which is reassuring though I've never noticed the need for updates. The quality of video and audio are good. #### Cons no virtual waiting room (despite the query above which suggests there is one. I've asked and been told it's not available #### Reasons for choosing SecureVideo 1) security and hipaa compliance, so skype and facetime were out. The other systems, which were designed for therapists, were erratic, dropping calls etc and one didn't work with mac (my system). Secure Video has been reliable all through, which is essential for my practice. --- ### I don't know what to title this review. - Overall rating: 4/5 - Reviewer: Peter M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I needed a HIPAA-compatible Zoom overlay. It does that. I would like it much much better if the scheduling features could synch up with the scheduling features of Zoom and SimplePractice. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros It provides a HIPAA-compatible overlay to Zoom. #### Cons The lack of synchronization between scheduling in SecureVideo and other software packages, like SimplePractice, is crippling. #### Reasons for choosing SecureVideo It was the only game in town, and now I'm used to it. --- ### I can recommend SecureVideo with no hesitation. - Overall rating: 5/5 - Reviewer: Suzanne B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I'm completely satisfied with SecureVideo and have no plans to change. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I appreciate the reliability of the video. I also appreciate how responsive tech support is, always available and always friendly. #### Cons There are a few minor things I'd love to see changed: - It would help if I could send client eForms that they failed to access before expiring. - I would love to have 'folders' available for each client to keep their forms organized. - I'd like to see the notes option enhanced. #### Reasons for switching to SecureVideo The other platforms were unreliable for my computer. I know they've worked well for others, but just last week I had to repeat myself to a colleague who uses Doxy, after her screen had frozen. That's an interruption to the 'flow' during a psychotherapy session. That said, Doxy is free so that counts for something but I'd rather pay for reliable service. #### Vendor response Suzanne, we're so glad that SecureVideo has been such an effective solution, and that you're willing to recommend us! Your suggestions have been noted, and we appreciate you taking the time to provide your feedback. We look forward to being your telehealth partner into the future! Replied August 2022 --- ### Works, but usability takes a back seat to security - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Medical Practice - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros As a Zoom wrapper, it does most of what Zoom does, so it benefits from improvements made by Zoom to the Zoom client. #### Cons Security features are burdensome and unnecessary: waiting rooms AND secure passcodes protected by passwords that don't comply with current NIST standards: [SENSITIVE CONTENT] --- ### Love, Love, Love - Overall rating: 5/5 - Reviewer: Linda C. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I've recently gone all virtual. SV fulfills all my needs at this time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I'm not a very tech savvy person. In fact, I'd rather hear nails scratch on a blackboard than have to do tech. Yup, kicking and screaming that's me. First, I'm very impressed with how patient they are with someone like me. Second, I'm very detailed. All of their support training documents are extremely helpful. When my tech anxiety takes over, their Chat support is terrific. Yes, I know I haven't touched on software yet. So, I'd say ease of operation and the features SV provides. #### Cons At present, I really can't say anything negative or have any suggestions about this software. #### Reasons for choosing SecureVideo SV checked all my boxes. --- ### Consistently reliable - Overall rating: 5/5 - Reviewer: Christi P. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Consistent, easy to use, reliable #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Since buying it, I have never experienced an issue or any time of it being “down,” unlike other telehealth software. When I have needed them, customer service has been stellar. #### Cons Hmm. Not sure. It does what I need, and efficiently, so. Not much to complain about. #### Reasons for choosing SecureVideo I consulted an expert on telehealth options and reliability (this was pre-pandemic), who recommended SecureVideo hands down because of its unique (at the time) platform that was less susceptible to outings. #### Vendor response Christi, we are thrilled that SecureVideo has been such a consistent, reliable solution for you! Thank you for taking the time to provide your feedback. We look forward to continuing to serve your telehealth needs. Replied August 2022 --- ### Secure-Video to the rescue - Overall rating: 5/5 - Reviewer: Duane R. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. It's been Very Nice ! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros With COVID hitting us all in April 2020. I had to go virtual for my psychotherapy private practice. I had lost my office to a remodel, thank God, & Zoom alone wasn't HIPPA compliant. S-V has been a solution. Since it's virtual, I see clients from all over CA. & no COVID issues... #### Cons Confusing instruction about link connection vs call-in connection.. #### Vendor response Duane, thank you for taking the time to provide your feedback. We are so glad that SecureVideo was helpful at the start of the pandemic, and hope it continues to be an excellent solution for your practice. Replied August 2022 --- ### Perfect Platform for Therapists - Overall rating: 5/5 - Reviewer: Chris Hancock H. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered Couldn't be better!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Secure Video is uber-secure/encrypted, easy to use/user friendly, reasonably prices, especially at the unlimited use rate, and the support, which I rarely use, is super fast, responsive and thorough. #### Cons Not a thing. I love it all. It has everything I need and my clients like everything about it. --- ### SecureVideo for psychotherapy sessions - Overall rating: 5/5 - Reviewer: Andrea S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros SecureVideo is easy to use and straightforward. Most importantly to me, it is reliable. I never have to worry about the server being down or it not working or whatever. Because I see patients every hour, any disruption in service would be very detrimental to my work, and this has never been a problem. I have also been very pleased with customer service. They are extremely responsive, friendly, and easy to work with. I can only say good things about SecureVideo. #### Cons I don't have any issues with this software. #### Reasons for switching to SecureVideo The cost of iTherapy went up substantially. Then I learned that iTherapy was using SecureVideo, so I could use the same product but straight from the source instead of paying a middle-man. --- ### Using this for years - Overall rating: 5/5 - Reviewer: Monica N. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Very pleased. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Many are familiar with Zoom so it’s easy. I like geolocation. I like to be able to use virtual backgrounds, test speakers and microphones ahead of sessions. Most important of all, SecureVideo has been very reliable and customer’s service is very responsive! #### Cons Some companies block Zoom, so my clients can’t get in. Downloading zoom is an extra step for some. #### Reasons for choosing SecureVideo Geolocation and very good customers service. --- ### Exceptional Virtual Experience Platform - Overall rating: 5/5 - Reviewer: shameka b. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Pleasant experience. Responsive customer service. Efficient and effective for needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use for host and attendees. Secure platform. #### Cons The software has been sufficient for needs. #### Reasons for choosing SecureVideo HIPPA compliant. Security. Ease of access for user. #### Vendor response Shameka, we are so pleased that you've had a good experience with SecureVideo. Thank you for taking the time to provide your feedback. We look forward to continuing to serve your telehealth needs! Replied August 2022 --- ### Customer Satisfied - Overall rating: 5/5 - Reviewer: Karen Wister K. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros It works well! It is easy for my clients. #### Cons Sometimes I feel when I have a problem it is an inconvenience to support. --- ### Makes life easier - Overall rating: 5/5 - Reviewer: Brother Bernard S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Great value and functionality since day one #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simplicity of operation and excellent support #### Cons Nothing at all. Great the way it is. Keep things as simple as possible. --- ### A great deal! - Overall rating: 5/5 - Reviewer: Nancy L. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's so easy to use. Immediate tech support when you need it. It reminds clients of their upcoming appointments. It's great - I use it a lot. #### Cons I can't think of anything I don't like about it. Oh yes, I can't get rid of names of clients when I want to delete them - I don't know how (but haven't bothered to learn either) #### Vendor response Nancy, thank you so much for taking the time to provide your feedback. We are so glad SecureVideo is valuable for you! Be sure to email or chat in to support, and they'll tell you how to remove former clients with just a few clicks! ;-) Replied September 2022 --- ### Securely Moving the Right Direction - Overall rating: 4/5 - Reviewer: Trevor F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered CoViD spread reduction. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 3/5 #### Pros The ability to use HIPAA compliant products on computers, tablets, and phones is key to us. It helps get the everyone included no matter where they are. We also really like the new feature of being able to assign/change a host other than the person who scheduled it. #### Cons I wish the 'topic' was sent with the invite and the reminder. That way I know which meeting I'm going to when I have multiple in one day or week. We like that the ability to assign the host option to someone else. We would like to see this option be able to be done for someone who is not a user on the account as well. #### Reasons for choosing SecureVideo A nurse we work with had recommended it after she was using it. #### Vendor response Trevor, thank you so much for taking the time to provide your feedback and suggestions! We look forward to continuing to serve your telehealth needs. Replied August 2022 --- ### I can see my clients eyes! - Overall rating: 5/5 - Reviewer: Sarita O. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Fantastic. Customer Service is smazing #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The quality of the video is superb. In my profession, eye contact is crucial and this platform allows this. I am thrilled! I also just got great help from [SENSITIVE CONTENT] in digitalizing my practice forms! #### Cons Nothing that I can really think of. I don’t know what other words to add :) #### Reasons for switching to SecureVideo They had lower quality video by far --- ### Request for Show Password - Overall rating: 5/5 - Reviewer: jean r. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Clear video and audio is consistent throughout session. #### Cons Signing in. I often lose precious time because I’ve made a small error in my password. If I could click on a “show password”, the problem would be solved easily! Slow connection with client after both sign on. #### Reasons for switching to SecureVideo Doxy often breaking up, also cutting client off frequently. --- ### Secure Video - Overall rating: 5/5 - Reviewer: Phillip R. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I can schedule meetings and perform intakes and assessments. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I'm hard of hearing and the captioning is very useful. #### Cons I'd like to be able to discontinue automatic captions for others, but still have it available for them if they wish to use it. --- ### Seamless, user friendly software plan made it easy to do telemedicine when COVID shut down my office - Overall rating: 5/5 - Reviewer: Norman H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use and scheduling. Reliable. Seems better than Doxy. #### Cons Couldn't ever figure out how to search for a pt. in my schedule. ## More reviews [Next reviews](https://www.softwareadvice.com/telemedicine/securevideo-profile/reviews/?page=2) --- SecureVideo Reviews, Pros and Cons - 2026 Software Advice