SecureVideo
About SecureVideo
Awards and Recognition
SecureVideo Pricing
Starting price:
$50.00 per month
Free trial:
Available
Free version:
Not Available
Other Top Recommended Telemedicine Software
Most Helpful Reviews for SecureVideo
1 - 5 of 26 Reviews
Michelle
Verified reviewer
Mental Health Care, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Great Quality, and Secure Method for Telehealth sessions
I'm not very technically savvy, and find this system very user friendly. My clients are very happy as well, and I haven't had any issues.
PROSIt's easy to use, and a reliable platform for zoom therapy sessions, and group sessions.
CONSI don't have any complaints, and I'm very happy with the product.
Reasons for switching to SecureVideo
This is HIPPA compliant and very reliable quality, and excellent customer service.
Dianne
Health, Wellness and Fitness, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Excellent telehealth software
I love this software. I chose it during a very busy and chaotic time as everything shut down in March 2020. I feel very lucky to have found such excellent software from the start. I have no complaints and only high praise for Secure Video.
PROSSecure Video provides safe, HIPAA compliant video conferencing services that my clients can use from any device and any location. It helped me quickly add telehealth options to my practice when during COVID quarantine. I've never had quality issues that impacted a sessiob.
CONSUsing it depends on the client's ability to use technology. That is not really the software's fault, but is the only thing that has impacted sessions. This is about the easiest software available for clients.
Reason for choosing SecureVideo
Great client interface. Lower price. Good quality video. Virtual Waiting Room
Heather
Mental Health Care, 1 employee
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed October 2022
Not satisfied just haven't looked at other plans
I am pretty unhappy with this platform and service
PROSReminders for appointments for clients which you can find on many platforms...
CONSCustomer Service. Every single person has been very rude.
Paul
Mental Health Care, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
SecureVideo Review
High reliability. Problems are rare. When problems arise, customer service addresses them quickly.
Reasons for switching to SecureVideo
Quality was poor and customer service was horrible.
Vendor Response
Paul, we are so pleased that SecureVideo has been a reliable solution for you, and that you've been pleased with our customer support. We appreciate you taking the time to submit your feedback, and look forward to continuing to serve you.
Replied August 2022
Maggie
Hospital & Health Care, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
SecureVideo is the Best!
They are the best vendor I've had the pleasure of working with (and I work with a lot). I've had a working relationship with them since 2018 and since then they've always had outstanding customer service, have implemented several of the ideas we've presented to them, and are consistently working on improving their product.
PROSThey have made it incredibly easy to scale the number of licenses up or down depending on our need, which was crucial at the height of COVID. They're always welcoming new ideas and very often implement ones that are presented to them from clients. They've also always been extremely honest and transparent with us, which seems like it should be a given but often is not the case with vendors.
CONSAny ideas for improvement that I've had, I've always felt comfortable presenting directly to the company, therefore there's nothing that I don't like about the software.
Reason for choosing SecureVideo
We've been using them since 2018, starting out as a way for our Accountable Care Organization (ACO) Care Coordinators to be able to interact with patients regularly. At that time, they were significantly less expensive than their competitors and seemed to be an extremely easy system to use.
Vendor Response
Maggie, we are thrilled that SecureVideo has been such a great solution for your organization! Thank you for taking the time to provide your feedback. We look forward to continuing to serve your telehealth needs.
Replied August 2022
