--- title: "TigerConnect Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of TigerConnect. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if TigerConnect is a good fit for you!" source_url: "https://www.softwareadvice.com/telemedicine/tigerconnect-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Patient Engagement Software](https://www.softwareadvice.com/medical/patient-engagement-comparison/) / [TigerConnect](https://www.softwareadvice.com/telemedicine/tigerconnect-profile/) / TigerConnect Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/telemedicine/tigerconnect-profile/) Reviews [Alternatives](https://www.softwareadvice.com/telemedicine/tigerconnect-profile/alternatives/) # TigerConnect User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 48 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.5/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 35 reviews (73%) - 4 stars: 10 reviews (21%) - 3 stars: 2 reviews (4%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (2%) ### Most mentioned pros - How easy it is to communicate with a group of people. how safe it was for HIPPA info. ## TigerConnect customer reviews Showing reviews 1-25 of 48 (page 1). ### Love our TigerConnect - Overall rating: 5/5 - Reviewer: Amanda S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered Great implementation and love the system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love our TigerConnect! #### Cons None that I can find. #### Reasons for choosing TigerConnect Ease of use and pricing. #### Reasons for switching to TigerConnect New EHR did not have adequate messaging. --- ### It has a bit of a learning curve, but it works great. - Overall rating: 4/5 - Reviewer: Grant H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered Our sales went up after we starting using Tiger because we could automate reaching out to clients and tracking client engagement. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It has a lot of features. If there is something you need to do with client connection, Tiger probably already can do it. #### Cons It does quite a bit more than I need. That makes it a little confusing to use. #### Reasons for switching to TigerConnect The company owners decided to make the switch. --- ### Perpetual nightmare - Overall rating: 1/5 - Reviewer: Omar V. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Horrible experience. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros None. Theres really no pros regarding this software. It is very impracticable and unrealistic for the real world. #### Cons Trying to get out of a TigerConnect contract is almost impossible. I officially canceled my services with them under their required conditions and they still charge me an annual fee. Theres a big reason why all of their "customer service numbers" are designed to not allow you to speak live to a customer rep. --- ### Great for Communication - Overall rating: 5/5 - Reviewer: Alyson C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. TC has been great in the workplace as a place to communicate with other staff, especially when clients are around and we need to share confidential information #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s great to have instant contact without having to deal with giving out phone numbers to staff and clinicians. #### Cons Sometimes it can lag upon sign in, but that could also be my personal connection or on my end somehow. --- ### tiger connect review by neurology office - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use Tiger Connect to speak to other staff members in our practice. Because it's hipaa compliant I can say the names of our patients when necessary. So for example when the Medical Assistants do chart prep they'll send me a message with the names of the patients and the day they came into the office last if they are missing any testing. Or if a patient needs an authorization I'll get a text from the secretarial staff letting me know about it. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I can text anybody in our practice when working remotely, and I don't even have a smartphone. I also don't need to remember anybody's numbers, everyone's names and titles are saved in the system so I just start typing their name and the software finds them #### Cons I hate that it logs me off so quickly. Whenever i want to see what texts I have I need to relog back in. .I guess it's for security and I get that it's for a reason but it's a pain. --- ### Everyone Needs This! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Amazing. Easy to connect with providers, and is more personal than a page. Sometimes I used to accidentally type in the wrong pager number, but with this- it is foolproof. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I first started using this during my clinicals at a well-known hospital. When I got hired at my current hospital I was baffled that they did not use this software. Three years later, we purchased TigerConnect. Now, we connect with providers immediately, or providers can read our messages and prioritize. This is a must for all healthcare workers. I also like how it has a "stat" function which REALLY lets the provider know that what you need is important. #### Cons I do not have any cons about this software. I cannot rave about it enough. Maybe that it needs to be downloaded on your own personal phone. When hospitals issue us a phone, we cannot download this app on it because it is connected to our Apple ID. However, this may be more of an administrative problem than the fault of the software. --- ### Streamlined Secure Messaging Software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Rapid communication throughout an entire hospital system using Tigerconnect as a secure messaging system has improved the efficiency and patient safety at our institution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Secure, easy to use, easy login, with excellent secure functionality including audio, video, and picture messaging. Helpful as secure messaging is critical in the hospital environment. #### Cons Impossible to be removed from system lists, which are occasionally accidentally used to send a message to the incorrect person. Sometimes notification bubbles cannot be removed and the app must either be uninstalled or the user must sign out. --- ### What the heck is Clinical Collaboration Platform? I thought I was reviewing TigerConnect. - Overall rating: 4/5 - Reviewer: Mike C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered I am still assuming we are talking about TigerConnect. It is a mature and stable product for secure text messaging. It could be even more powerful with a little more work. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The TigerConnect product offers an easy to use secured text messaging product. User training required is minimal. #### Cons The Broadcast feature. Very powerful way to reach every user subscribed. Unfortunately, no way to choose which users have access to this powerful feature. It is assigned to everyone. We had to turn it off. The Archive. Keeps all messages from all subscribed users. Very good. Unfortunately, no way to choose which messages an Archive user has access to. If you have Archive access you see everything. Had to strictly limit which users could have Archive access. No method for us to place all of our Switchboard subscribed users into a group which would receive every message sent or received by this group. It is merely an option for the Switchboard staff if they happen to remember to include the group. This makes handoff between Switchboard shifts less effective. There is no way to detect if a user already has a password/pin set on their mobile phone when installing the mobile app. Thus, the only way to make certain that the mobile app is secured is to force the mobile app to require a pin. So, if a user already uses a pin for their phone they will now also have to use a pin for the mobile app as well. Other apps we use can make this determination and reduce the number of pins required for the end-user. The timeout parameters for the Web Console and the Desktop Console are controlled from a single parameter. This is unfortunate since we want our Web Console to timeout much quicker than the Desktop Console. As a result our Desktop Console users have to repeatedly sign in every 15 --- ### Tiger - Overall rating: 5/5 - Reviewer: Danielle B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is great for quick communication and quick access #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tiger makes communication throughout the hospital super easy. Departments can communicate with other areas with ease. #### Cons There isn’t anything I don’t like. We haven’t experienced any issues or problems with this product this far --- ### Effective way to consult with other health care providers - Overall rating: 5/5 - Reviewer: Nam N. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how easy it was to set up this software on my phone #### Cons Changing phones and reinstalling the software was a bit of a hassle --- ### A good ethical company - Overall rating: 5/5 - Reviewer: Conrad J. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered Still in it's beta, it seems to be helping our productivity and assigning accountability across the healthcare spectrum. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We can communicate our patient's care faster, and more accurately. When our caregivers can report on site and update the Care plans at the same time it makes for all-round better services for our patient's while easing the load on our therapist and nurses #### Cons The tiger archive seems like it could be a bit user friendly or just easier and more obvious search tools --- ### Tiger Text offers us secure communication with an ease of service - Overall rating: 5/5 - Reviewer: William F. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered great #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros works quickly and efficiently. #### Cons Nothing negative to say. --- ### HIPAA Compliant and easy - Overall rating: 5/5 - Reviewer: Matthew C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2019 - Review source details: This review was submitted organically. No incentive was offered It’s an easy and efficient way for us to communicate within our office and with healthcare providers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros After Lua shut down, we were able to migrate to Tiger very quickly and easily. It has a smooth mobile app, too! Excellent. #### Cons No real complaints, it does everything we need it to efficiently. #### Reasons for choosing TigerConnect More cost effective #### Reasons for switching to TigerConnect Lua shut down --- ### Great app - Overall rating: 5/5 - Reviewer: Amber H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We use this app for work and its so easy to use. I love that when people see our messages it shows who and that they read it. #### Cons I haven’t found anything I don’t like with this app yet. --- ### Good product for simple use - Overall rating: 4/5 - Reviewer: sarah j. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros It is easy to use and implement. There wasn't much training needed for staff. #### Cons There isn't a way for someone to know who is available and logged in. It could use an availability icon. Also, integrating with another facility was a little clunky and has room for risk. There needs to be a way to audit messages sent outside through contacts. --- ### Excellent product! - Overall rating: 5/5 - Reviewer: Casey C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I work with patients in the field, which meant that in order to communicate with the hospital staff, I would have to catch them by phone as text was not secure. This was inefficient and often quite frustrating. TigerConnect has made communication so much easier and is simple to use. I like that you can easily contact anyone in the company or text to groups. Using it has led to better service and improved patient care. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The software is easy to use, secure, and HIPAA compliant. It has led to more efficient communication and a smoother patient care experience. #### Cons I really don't have anything negative to say about this software. Just wish we had started using it sooner! --- ### Tigerconnect is the way to go - Overall rating: 5/5 - Reviewer: Drea V. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. it was a great app to use to communicate with coworkers. to be able to send a message and get a quick response. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How easy it is to communicate with a group of people. how safe it was for HIPPA info. #### Cons honestly there is really nothing about tigerconnect that i did not like. --- ### Best communication investment we've made - Overall rating: 5/5 - Reviewer: Angela L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered I highly, highly recommend this product for home healthcare workers and healthcare in general. It has literally changed so much of how we communicate important patient information, scheduling, agency updates and coordination. Customer service has always been responsive and knowledgeable and has always fixed any issue we were having or answered any questions we had in a matter of minutes. In my opinion and experience, no other similar platform can do what Tiger Connect can do. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is super easy to use and onboard new users. You can easily see if messages were received and read. You can create group messages or broadcast lists to reach multiple people at once. It is HIPAA secure and we can discuss patient information and PHI. Priority messages can be sent, do not disturb and mute functions, messages can be forwarded. We can also use it form a PC and attach documents or pictures if needed. It has changed how we communicate in my home care agency and increased efficiencies and workflows. #### Cons Honestly, really hard to find something we do not like about Tiger Connect. --- ### TigerText/Tiger Connect - would recommend - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros It's easy to be able to communicate (via text) with multiple people in groups, or individually. #### Cons There were a lot of glitches. Would have multiple "updates" that could sometimes take an entire day to complete. Also it could be difficult to find specific groups since groups titled with the same thing could be duplicated, I wish that wasn't an option. #### Vendor response Thank you for your review and feedback! TigerConnect proudly maintains 99.99% uptime. If you have any concerns, please don't hesitate to reach out to us directly. We love to talk with our customers and help them get the most from our solutions. Replied January 2020 --- ### Does the job and not much else - Overall rating: 4/5 - Reviewer: Hallie H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered A great HIPAA secure app. Very basic of the basic for communication. Threads like texting and not much else. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Its very secure which is great in case I leave behind my phone somewhere. Pin to get into my phone and pin to get into the app are different. #### Cons There is no way to mention a specific person in a chat. Sometimes a task is delegated but not to anyone. In Google systems and Microsoft teams, you can "tag" the person so they receive an extra notification. This features seems to solve a lot of communication lags in other companies versus Tiger Connect using companies. While it can rely on the person typing the message to direct the statement, the app being in used in the capacity I use it in will not work. I receive close to 200 messages a day. It is very easy miss a message intended for me trying to keep up. --- ### Great HIPPA compliant Chat Program - Overall rating: 5/5 - Reviewer: Tuesday L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Documentation of communication between clinicians. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros This program has been a great addition to our office. We work in home care and have several staff out in the field seeing patients in their homes. This product has allowed seemless communication between all clinical staff, via the cell phone app, including our hospice medical director. Also, due to an integration with our electronic medical record system, we are able to upload these communications right to each patient chart. #### Cons Occasionally there a little issues but the IT team seems to get them fixed pretty quickly and this has only happened a few times over the 3+ years we've been using it. --- ### Extremely satified with Tiger Connect software and customer service - Overall rating: 5/5 - Reviewer: Emma M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered no comment #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is of vital importance for the use by our doctors who work both at the clinic and at several hospitals when communicating back and forth with each other and staff. We are very pleased with the software because it is user friendly. Our staff also communicates hospital phone call information with our doctors on a daily basis. It is extremely important our doctors work with Critical Care patients to communicate with our staff immediately. We recommend this product highly. #### Cons We have no cons regarding this product. We like all the features. #### Reasons for choosing TigerConnect no comment --- ### Great Secure Messaging Platform/HIPAA Complaint - Overall rating: 5/5 - Reviewer: Deborah A. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered This platform allows our business to be in compliance with HIPAA, protecting patient information over a secure and encrypted connection from the answering service to our providers. This is peace of mind for everyone (us, our clients, and their patients). I love this product! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros For my medical answering service, this platform allows us to provide a solution to the physicians that we service a solution that will allow encrypted messages to be sent and received while protecting PHI. #### Cons I have nothing bad to say about this software --- ### great communication tool - Overall rating: 5/5 - Reviewer: Scotty O. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered it works well and i like the time and date stamp of each message. It is a great tracking communication and we can monitor easily how long it takes for orders to be completed on each end. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros it is a great communication tool between our office and outside facilities. It is HIPPA compliant so we feel secure of transmitting patient information between clinical staff and providers. #### Cons i wish i could get a price break to add more staff from outside facilities to help us be more efficient. --- ### Secured Messaging - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for less than 6 months - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, TigerConnect, is an amazing product and I am thankful for our system's investment in it #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I'm a newer user to TigerConnect but the system I work for has been using it for many years. I really love the functionality of the secured text messaging platform. I use the desktop app and the phone application. It is easy to get a hold of our co-workers who are not always at their computer. It automatically pings them via the app and text message letting them know someone is trying to reach them. #### Cons No real dislikes. I have found the software, TigerConnect, useful especially during the COVID 19 pandemic when we have staff working in Tents and more ## More reviews [Next reviews](https://www.softwareadvice.com/telemedicine/tigerconnect-profile/reviews/?page=2) --- TigerConnect Reviews, Pros and Cons - 2026 Software Advice