All TigerConnect Reviews
1-25 of 44 Reviews
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Amanda
Verified reviewer
Mental Health Care, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Love our TigerConnect
Great implementation and love the system.
PROSLove our TigerConnect!
CONSNone that I can find.
Reason for choosing TigerConnect
Ease of use and pricing.
Reasons for switching to TigerConnect
New EHR did not have adequate messaging.
Angela
Hospital & Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Best communication investment we've made
I highly, highly recommend this product for home healthcare workers and healthcare in general. It has literally changed so much of how we communicate important patient information, scheduling, agency updates and coordination. Customer service has always been responsive and knowledgeable and has always fixed any issue we were having or answered any questions we had in a matter of minutes. In my opinion and experience, no other similar platform can do what Tiger Connect can do.
PROSIt is super easy to use and onboard new users. You can easily see if messages were received and read. You can create group messages or broadcast lists to reach multiple people at once. It is HIPAA secure and we can discuss patient information and PHI. Priority messages can be sent, do not disturb and mute functions, messages can be forwarded. We can also use it form a PC and attach documents or pictures if needed. It has changed how we communicate in my home care agency and increased efficiencies and workflows.
CONSHonestly, really hard to find something we do not like about Tiger Connect.
Donna
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed May 2019
Customer Feedback
Sending messages is simple and clean. There is nothing mind blowing about the product.
CONSthe integration with other facilities is difficult to maneuver. Tech support is not very friendly or helpful.
Mike
Verified reviewer
Hospital & Health Care, 501-1,000 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed May 2019
What the heck is Clinical Collaboration Platform? I thought I was reviewing TigerConnect.
I am still assuming we are talking about TigerConnect. It is a mature and stable product for secure text messaging. It could be even more powerful with a little more work.
PROSThe TigerConnect product offers an easy to use secured text messaging product. User training required is minimal.
CONSThe Broadcast feature. Very powerful way to reach every user subscribed. Unfortunately, no way to choose which users have access to this powerful feature. It is assigned to everyone. We had to turn it off. The Archive. Keeps all messages from all subscribed users. Very good. Unfortunately, no way to choose which messages an Archive user has access to. If you have Archive access you see everything. Had to strictly limit which users could have Archive access. No method for us to place all of our Switchboard subscribed users into a group which would receive every message sent or received by this group. It is merely an option for the Switchboard staff if they happen to remember to include the group. This makes handoff between Switchboard shifts less effective. There is no way to detect if a user already has a password/pin set on their mobile phone when installing the mobile app. Thus, the only way to make certain that the mobile app is secured is to force the mobile app to require a pin. So, if a user already uses a pin for their phone they will now also have to use a pin for the mobile app as well. Other apps we use can make this determination and reduce the number of pins required for the end-user. The timeout parameters for the Web Console and the Desktop Console are controlled from a single parameter. This is unfortunate since we want our Web Console to timeout much quicker than the Desktop Console. As a result our Desktop Console users have to repeatedly sign in every 15
Anonymous
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed January 2021
tiger connect review by neurology office
I use Tiger Connect to speak to other staff members in our practice. Because it's hipaa compliant I can say the names of our patients when necessary. So for example when the Medical Assistants do chart prep they'll send me a message with the names of the patients and the day they came into the office last if they are missing any testing. Or if a patient needs an authorization I'll get a text from the secretarial staff letting me know about it.
PROSI can text anybody in our practice when working remotely, and I don't even have a smartphone. I also don't need to remember anybody's numbers, everyone's names and titles are saved in the system so I just start typing their name and the software finds them
CONSI hate that it logs me off so quickly. Whenever i want to see what texts I have I need to relog back in. .I guess it's for security and I get that it's for a reason but it's a pain.
Tuesday
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed January 2020
Great HIPPA compliant Chat Program
Documentation of communication between clinicians.
PROSThis program has been a great addition to our office. We work in home care and have several staff out in the field seeing patients in their homes. This product has allowed seemless communication between all clinical staff, via the cell phone app, including our hospice medical director. Also, due to an integration with our electronic medical record system, we are able to upload these communications right to each patient chart.
CONSOccasionally there a little issues but the IT team seems to get them fixed pretty quickly and this has only happened a few times over the 3+ years we've been using it.
Anonymous
10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed July 2019
Everyone Needs This!
Amazing. Easy to connect with providers, and is more personal than a page. Sometimes I used to accidentally type in the wrong pager number, but with this- it is foolproof.
PROSI first started using this during my clinicals at a well-known hospital. When I got hired at my current hospital I was baffled that they did not use this software. Three years later, we purchased TigerConnect. Now, we connect with providers immediately, or providers can read our messages and prioritize. This is a must for all healthcare workers. I also like how it has a "stat" function which REALLY lets the provider know that what you need is important.
CONSI do not have any cons about this software. I cannot rave about it enough. Maybe that it needs to be downloaded on your own personal phone. When hospitals issue us a phone, we cannot download this app on it because it is connected to our Apple ID. However, this may be more of an administrative problem than the fault of the software.
Emma
Medical Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Extremely satified with Tiger Connect software and customer service
no comment
PROSThe software is of vital importance for the use by our doctors who work both at the clinic and at several hospitals when communicating back and forth with each other and staff. We are very pleased with the software because it is user friendly. Our staff also communicates hospital phone call information with our doctors on a daily basis. It is extremely important our doctors work with Critical Care patients to communicate with our staff immediately. We recommend this product highly.
CONSWe have no cons regarding this product. We like all the features.
Reason for choosing TigerConnect
no comment
Anonymous
201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Streamlined Secure Messaging Software
Rapid communication throughout an entire hospital system using Tigerconnect as a secure messaging system has improved the efficiency and patient safety at our institution.
PROSSecure, easy to use, easy login, with excellent secure functionality including audio, video, and picture messaging. Helpful as secure messaging is critical in the hospital environment.
CONSImpossible to be removed from system lists, which are occasionally accidentally used to send a message to the incorrect person. Sometimes notification bubbles cannot be removed and the app must either be uninstalled or the user must sign out.
Danielle
Verified reviewer
Hospital & Health Care, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Tiger
It is great for quick communication and quick access
PROSTiger makes communication throughout the hospital super easy. Departments can communicate with other areas with ease.
CONSThere isn’t anything I don’t like. We haven’t experienced any issues or problems with this product this far
Hallie
Hospital & Health Care, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2021
Does the job and not much else
A great HIPAA secure app. Very basic of the basic for communication. Threads like texting and not much else.
PROSIts very secure which is great in case I leave behind my phone somewhere. Pin to get into my phone and pin to get into the app are different.
CONSThere is no way to mention a specific person in a chat. Sometimes a task is delegated but not to anyone. In Google systems and Microsoft teams, you can "tag" the person so they receive an extra notification. This features seems to solve a lot of communication lags in other companies versus Tiger Connect using companies. While it can rely on the person typing the message to direct the statement, the app being in used in the capacity I use it in will not work. I receive close to 200 messages a day. It is very easy miss a message intended for me trying to keep up.
Deborah
Telecommunications, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Great Secure Messaging Platform/HIPAA Complaint
This platform allows our business to be in compliance with HIPAA, protecting patient information over a secure and encrypted connection from the answering service to our providers. This is peace of mind for everyone (us, our clients, and their patients). I love this product!
PROSFor my medical answering service, this platform allows us to provide a solution to the physicians that we service a solution that will allow encrypted messages to be sent and received while protecting PHI.
CONSI have nothing bad to say about this software
Scotty
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
great communication tool
it works well and i like the time and date stamp of each message. It is a great tracking communication and we can monitor easily how long it takes for orders to be completed on each end.
PROSit is a great communication tool between our office and outside facilities. It is HIPPA compliant so we feel secure of transmitting patient information between clinical staff and providers.
CONSi wish i could get a price break to add more staff from outside facilities to help us be more efficient.
Anonymous
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed January 2020
TigerText/Tiger Connect - would recommend
It's easy to be able to communicate (via text) with multiple people in groups, or individually.
CONSThere were a lot of glitches. Would have multiple "updates" that could sometimes take an entire day to complete. Also it could be difficult to find specific groups since groups titled with the same thing could be duplicated, I wish that wasn't an option.
Vendor Response
Thank you for your review and feedback! TigerConnect proudly maintains 99.99% uptime. If you have any concerns, please don't hesitate to reach out to us directly. We love to talk with our customers and help them get the most from our solutions.
Replied January 2020
Cecilia
Medical Practice, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2019
Elevating Patient Care
Ease of Use, Reliability, Efficiency. It allows staff to bridge the gap of patient care when our physicians are not physically present in clinic.
CONSHonestly, no cons - The product is Simple and straight forward. It accomplishes what we need when we need it. And with the existing complexities of the medical industry, simplicity is a breath of fresh air.
Ann
Telecommunications, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Greatest Product Out There
Tiger Connect is by far an excellent product and one of the best out there. They support their products and are always looking for ways to improve it. I highly recommend it to all of my clients.
PROSIt is easy to use, HIPAA compliant, Minimal to NO downtime. Their customer support team is one of the best I have ever dealt with,
CONSI have nothing bad to say, it is a superb product
Amy
Mental Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed May 2019
Fantastic!
I like that it is secure and HIPAA compliant. I like the ease of adding members to the team as well as deleting them when necessary. It is very convenient to have a platform where anyone in the company can reach anyone else, including upper management and owners.
CONSAccess and information in the reports could be more detailed.
kavitha
Hospital & Health Care, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed May 2019
TigerConnect review
As long the clinicians are able to login and connect without issues, we are fine and happy with over all performance
PROSeasy to communicate as a group ,get updates soon , privacy, also as team able to help the clinicians in need of emergency situations.
CONSall agencies linked, as clinicians work in different agencies give the same email to all, having issues to login if they r registered to Devero, few clinicians having trouble to connect all agencies in one app, we have to ask for different email address add them to see our agency patients. unable to view Images if its big attachments by App in the phone , takes time to view Documents also.
Anonymous
501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2019
Best Messaging Platform
We are solving the problem of users and physicians using their own phone texting service to communicate.
PROSVery good mobile apps that are easy to use and intuitive.
CONSThe Windows version is not as refined and can be be harder to use than mobile versions.
Meghan
Medical Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Excellent clinical tool
This software has been instrumental in establishing better communication between our Healthcare staff.
CONSWith communicating using a lot of medical terminology, the auto-correct can be frustrating.
Tehmina
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Improves communication among healthcare providers
It improved communication among our team!
PROSUser-friendly, affordable, and HIPPA compliant
CONS1. Messages only stay for 30 days 2. Messaging with patients is not very easy to use
Conrad
Hospital & Health Care, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2019
A good ethical company
Still in it's beta, it seems to be helping our productivity and assigning accountability across the healthcare spectrum.
PROSWe can communicate our patient's care faster, and more accurately. When our caregivers can report on site and update the Care plans at the same time it makes for all-round better services for our patient's while easing the load on our therapist and nurses
CONSThe tiger archive seems like it could be a bit user friendly or just easier and more obvious search tools
Alba
Mental Health Care, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed March 2022
TigerConnect Work
Overall experience its been good, I still need to get used to the software to feel more comfortable navigating
PROSI like how you can create groups to send messages to that specific group
CONSCons would be that I can't see the job title of the person below their name
Kristen
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
We are FANS!
It's so convenient to have all of our work-related communications housed in one app! As a manager who receives messages from many employees every day, texts would "fall down the screen" in my cell phone and sometimes be missed. TigerConnect was very easy to set up, is user-friendly, and eases our minds as far as sending private health information is concerned. In addition, we have employees in several states who will most likely never meet each other in person, so the profile picture option is a nice personal touch.
CONSI honestly can't think of any! The only negative feedback I've received from staff is that we are unable to copy/paste or print information from our messages, which is the reason we implemented the app in the first place.
Brian
Hospital & Health Care, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2019
TigerConnect review
Tiger Text allows us to freely communicate HIPPA information regarding clients sharing photos, labs and clinical information easily for our staff eliminating the need for faxes or paper documents.
PROSThe ease in which to use it and that it is HIPPA compliant. We have created groups that allow our staff to communicate easily regarding the clients we care for.
CONSBeing able to easily look for old communication streams.