It is a mature and stable product for secure text messaging. It could be even more powerful with a little more work.

A great HIPAA secure app. Very basic of the basic for communication.

The integration with other facilities is difficult to maneuver.

Rapid communication throughout an entire hospital system using Tigerconnect as a secure messaging system has improved the efficiency and patient safety at our institution.

It's the perfect way to communicate and share info within the medical field. It makes communicating with others so easy while still abiding by the HIPAA rules.

Very good mobile apps that are easy to use and intuitive.

Whenever i want to see what texts I have I need to relog back in. I guess it's for security and I get that it's for a reason but it's a pain.

Secure, easy to use, easy login, with excellent secure functionality including audio, video, and picture messaging. Helpful as secure messaging is critical in the hospital environment.

Or if a patient needs an authorization I'll get a text from the secretarial staff letting me know about it.

It has literally changed so much of how we communicate important patient information, scheduling, agency updates and coordination.

Effective way to consult with other health care providers.

I like that it is secure and HIPAA compliant. I like the ease of adding members to the team as well as deleting them when necessary.

Ease of use, great platform, ability to save photos on the app but not the phone.

Overall, TigerConnect, is an amazing product and I am thankful for our system's investment in it.

Impossible to be removed from system lists, which are occasionally accidentally used to send a message to the incorrect person.

When our caregivers can report on site and update the Care plans at the same time it makes for all-round better services for our patient's while easing the load on our therapist and nurses.

The software is easy to use, secure, and HIPAA compliant. It has led to more efficient communication and a smoother patient care experience.

Customer service has always been responsive and knowledgeable and has always fixed any issue we were having or answered any questions we had in a matter of minutes.

With communicating using a lot of medical terminology,  the auto-correct can be frustrating.

This program has been a great addition to our office. We work in home care and have several staff out in the field seeing patients in their homes.

The TigerConnect product offers an easy to use secured text messaging product. User training required is minimal.

It is easy to use, HIPAA compliant, Minimal to NO downtime. Their customer support team is one of the best I have ever dealt with.

When hospitals issue us a phone, we cannot download this app on it because it is connected to our Apple ID. However, this may be more of an administrative problem than the fault of the software.

I believe updox is one of the greatest programs I have ever used. This way of faxing and filing documents is wonderful and the program is so simple.

Easy to use good service very good customer service and help.

Not only did the video chat function help with seeing patients during a world-wide shut down, we were also able to navigate faxes, emails and communicate with our patients on one easy to use platform.

At first, setting this up is very confusing. You need to have assistance from the company in order to set this up with your printer or computer device.

Currently Updoz does not interface with my EHR but hopefully in the future for ease of moving it straight into the patients chart.

It was very simple to get started. Easy to manage, very quick to learn for both our physician and patients.

There is no virtual waiting room so is difficult to schedule the calls. It takes very long to wait  for patient to answer.

When I have needed to contact Updox for technical support the wait was brief and they were able to get me the pertinent information very quickly so that the issue could be resolved.

We have chronic errors, and delays in the importing of documents from Updox into our actual EMR.

I like the options of preview documents before managing them, multiple document management, and the customer service.

The video quality is great. That's all I enjoyed for the 4 days that costs me $94.00.

In its previous rendition UpDox was very good and easy to use.

In general, however, the lack of response when the entire system is down is really a detriment to operations.

The ease of accessing the video directly from the patient’s profile in practice fusion is wonderful. The video visits usually run smoothly.

Updox is great to use for any office with multiple locations or any office wanting to be more environmentally  friendly.

Allows rapid secure text messaging from my computer to patients. Ease to set up and learn.

Updox is a great program and has worked beautifully with Practice Fusion. The ease of having faxes come in and be able to directly link to a patients chart is invaluable.

The setup was so simple and the ease of use for my providers was priceless.

I use this with amazing charts and it integrates perfectly. I am able to send HIPAA compliant messages to my patience.

I like that you can drop documents in and edit them. I do not write very legible and this allows me to fill out forms and edit documents with ease so they are legible.

Great software option for telemed, secure and easy to use.

Poor printer drivers make it unreliable and time consuming.

Updox is fantastic, quick, and highly dependable. I can’t believe there are people who still fax.

They integrate with many other systems and softwares to help meet quality measures and be compliant.

Since starting the message and call reminders of appointments my no shows have dropped to almost nothing now.

US Dollar

TigerConnect is a HIPAA-compliant care collaboration and patient engagement solution which helps healthcare organizations streamline communication across patients, providers, and ambulatory facilities. TigerConnect enables medical professionals to conduct consultations with case managers, specialists, staff members, and patients via video, voice, or text. It helps clinicians set up remote check-ins for patients, converse with family members, and conduct one-on-one or group video consultations with team members.

TigerConnect Patient Engagement sends text reminders about care follow-up or appointments and lets patients quickly communicate, ask questions, and send relevant attachments to healthcare professionals via securely encrypted SMS messages. Patients can request virtual care visits via video, voice, and text as needed through a digital front door.

TigerConnect enables organizations to schedule role-specific assignments, create employee shift calendars, utilize a search functionality to retrieve staff information from the directory, and synchronize shift data with embedded or third-party scheduling systems. 

Using TigerConnect, care teams can communicate with colleagues in real-time and coordinate with other departments about patient transfers, medical reconciliation, and consultations. Physicians can hold discussions on forums, create messaging groups, and attach media files or documents from Google Drive, Box, or other similar file storage platforms. Nurses can quickly send surgical images, communicate patient's status, coordinate shift changes and request medication according to requirements.

TigerConnect offers mobile applications for Android and iOS devices, which helps professionals broadcast messages, access patient lists, receive push notifications and more. Pricing is available on request and support is extended via documentation, live chat, FAQs, phone, email and other online measures.



LongDescription

Patient Records Management

Messaging

Softphone

Patient Engagement

Mobile Alerts

HIPAA Compliant

SMS Messaging

Progress Tracking

Communication Management

Care Plan Management

Scheduling

One-to-One Messaging

Mobile Access

Multi-Channel Communication

Patient Education

Workflow Management

File Sharing

Activity Dashboard

Reminders

Remote Treatment Plans

Customizable Branding

Reporting/Analytics

Appointment Management

Video Conferencing

Patient Portal

Third Party Integrations

Appointment Scheduling

Multi-Provider Practice

Live Chat

Windows 7

Mac OS

Web browser (OS agnostic)

Windows 8

Windows 10

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

TigerConnect

In Person

Live Online

Webinars

Documentation

Videos

The Updox Communication Platform helps you deliver the best virtual and in-person care so you can focus on what matters most—your patients. Updox works seamlessly with most EMRs, and we provide healthcare providers with improved communication solutions - electronic fax, secure text, forms, telehealth, reminders and document management - all in one inbox. Enhance patient experience, boost office productivity, and drive organizational profitability all from a single platform.                       

The Updox Platform is built to scale with you as your goals and needs change over time. We'll continue to meet your every need as you scale up.                                                                                                         

The Updox Telehealth solution makes virtual care convenient. Increase accessibility and connect to your patients face-to-face, no matter where they are, with state-of-the-art HIPAA-compliant video and audio calls. The patient experience is front and center, with a streamlined workflow that mimics an in-person visit.                                                                                                                                                            

Our complete document management and editing suite, comprehensive communications platform, and other patient/provider tools let your practice operate more efficiently than ever before. 

The Updox eFax solution lets you send and receive documents while removing the expenses of physical hardware and paper. Digital documents flow through our secure, HIPAA-compliant inbox, increasing your staff and practice productivity while optimizing your workflow in a safe and efficient way.  

Integrated payments and a full charge capture workflow give you everything you need to avoid missed charges, shorten billing cycles, and increase revenue.                                                                             

Engage your patients, increase efficiency, boost revenue, and scale your operations with the Updox Communication Platform. 

TigerConnect vs Updox

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