Updox

RATING:

4.29

(102)

About Updox

Updox is a healthcare communication platform for out-of-hospital healthcare providers that offers HIPAA-compliant telehealth, fax, texting, forms, and reminders, as well as other communication all within one space. Physicians, pharmacists and long-term care providers can easily engage with patients and each other on the same platform that integrates with EMRs for easy and secure information sharing. The Updox communication platform provides a single, unified Inbox and helps you deliver virtual and in-person care and focus on what matters most—your patients. Updox is the only place to manage all your work and communications to ensure safe and efficient care. We improve office productivity by helping you spend fewer hours on manual tasks or multiple system logins and...

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.
Updox communication tools
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Updox Reviews

Overall Rating

4.29

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4

Functionality

4

Showing 1 - 5 of 102 reviews

Anonymous

Company size: 201-500 employees

Time used: Less than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

February 2021

Added feature of PRactice Fusion

Highly recommended. I love using this. I just think if you don't have any other application then can do faxing electronically use this one.

Pros

We can receive and send referrals electronically. For me, it's very convenient if you're working from and or working as a Va and you have no access to a fax machine or you don't want to waste any more papers.

Cons

at first, setting this up is very confusing. you need to have assistance from the company in order to set this up with your printer or computer device.

Bassem

Company size: 11-50 employees

Industry: Pharmaceuticals

Time used: Less than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

May 2020

Great Product. Can be better.

It is pleasing, but can be better.

Pros

Its versatility and consistency. You can easily trust it to ensure that everything you needed done will be done, and if for any reason it is unable to send a fax or a message, it will alert you. It also has great staff/user settings that help in larger teams.

Cons

The inability to fax blast to a contact list. The complexity of adding/importing contact lists. The UI gets messy pretty quickly.

Reasons for choosing Updox

Updox integrated with ComputerRX

Reasons for switching to Updox

Nextiva was unreliable + customer service was garbage.

Joanne

Company size: 2-10 employees

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

December 2020

Customer service problems

Excellent until this July, and terrible after that. This summer when they changed their business model they became a totally different company doing a totally different product. With no warning, they were "telamedicine" and not a secure fax catchment system. Probably they were taken over by someone who had vicious business habits.

Pros

In its previous rendition UpDox was very good and easy to use.

Cons

They changed their business model and become a more expensive rendition (four times as expensive) without warning and without giving the users a chance to move out. Their customer service did not respond. When I finally talked to a person (after calling sales, because no one else answers) they claimed they had tried to call and email the clinic many times. They did not because they had my personal cell phone that keeps records, and my personal email that does the same. They were lying. Then the representative said I was "borderline racist" because I objected to the fact that their "chat" option, the only one they previously allowed me to use was actually people from another country who had no power to do any actions at all. Then when I finally got a person on the line to cancel, after three months of calling, and three months of charging me four times the amount we had contracted for, they would not refund my money because supposedly they "had been available to use and had tried to contact me." Lying. The new business model. I am contacting my bank to let them know not to accept any more withdrawals from this company.

Reasons for choosing Updox

Originally Updox did good and secure fax catchment. They were affordable and useful to a small practice. I am now using FaxPlus. Based in Swizerland which has laws that make changes like what Updox did to my practice harder to implement without getting my signature. I recommend them.

Response from Updox

Dr. Holland We're sorry you've had a difficult recent relationship with Updox. One clarification: Our "chat" option is staffed entirely by our own employees who work out of our Ohio office. We're proud of our diverse workforce that includes staff from different backgrounds, all of whom are empowered to provide exceptional service to our customers. While our business model has not changed (nor has our ownership), COVID obviously had a huge impact across healthcare and our telehealth solution (which we actually launched in 2019) became vital to many providers. Thank you for your previous partnership.

Replied December 2020

Dan

Company size: 201-500 employees

Industry: Medical Practice

Time used: Less than 12 months

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

May 2020

Updox Video

Updox representative responds to needs quickly and service has made telehealth transition quick and relatively easy.

Pros

The ease of which links can be sent to patients and connectedness to our EMR is fantastic.

Cons

We are excited for the ability to add multiple attendees in family separation situations and group offerings. We are also interested in expanded capabilities including online screening formats. Some users have difficult enabling video/audio equipment.

Reasons for switching to Updox

Ease of invites and no patient log in needed.

Mary-Beth

Company size: 2-10 employees

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

May 2020

Excellent functionality

Micropractice ease to reduce the paper load. Love the user ability to write on forms, sign and date forms without ever needing to print and then re upload .

Pros

I am a nurse practitioner with a micro functional medicine practice, always looking to be as paperless as possible. I love Updox for several reasons. One is that when labs come in, I have many tools to use to sign off on the labs, highlight abnormals, write notes on the lab itself and then easily download the results. Currently Updoz does not interface with my EHR but hopefully in the future for ease of moving it straight into the patients chart. I also love that I can drop a blank word document into the main portal and create a new document right there with ease and then fax out. This makes writing medical necessity letters for patients easy, new lab orders, things that require my signature.

Cons

I wish they would integrate with Power 2 Practice, my EHR. Recently, Updox fixed a feature which has been so helpful. I can now easily resend a fax from where it originated, after writing on it or signing it. That hadn't been a user friendly function before now so thank you!

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