Updox Video Chat has made a real difference in my ability to care for my patients. The quick roll out to address the need for telehealth in the midst of the pandemic helped me to continue to serve my patients when they needed it most.

The software is easy to use from both the provider and patient side. There is no app to download, and I find my older patients really appreciate that. Video quality is good. It is secure, which is important in a medical practice.

I would like to see better functionality with charting and using video chat simultaneously. Right now I have to either write notes and transcribe later, or use two computer screens. It would be nice if I could make the chat small and put it in the corner so I could see both at the same time.

Updox representative responds to needs quickly and service has made telehealth transition quick and relatively easy.

The ease of which links can be sent to patients and connectedness to our EMR is fantastic.

We are excited for the ability to add multiple attendees in family separation situations and group offerings. We are also interested in expanded capabilities including online screening formats. Some users have difficult enabling video/audio equipment.

Horrible experience! The care and the concern were not there. I was sinking, no one seemed to care. I do not want anyone else to go through that. If you had great experiences with Updox, good for you. I am speaking the truth of what I have experienced. When I asked for help or cancel, one of their customer services said, well you need to give 30 days notice. Seriously? I was on day 4 and it was Not working properly, I sent several messages, asking for help....They can keep the $94.00. I am hoping they have a better system in place to serve their clients. Use Doxyme and Amazon as their business model. That might help.

The video quality is great. That's all I enjoyed for the 4 days that costs me $94.00. I did not sign up to quit, but I spent 4 days with too many obstacles with no help, so I decided to go with Doxyme, and it was a well-overdue change. Why would I paid that money and quit? I am currently using Practice Fusion, so it was convenient, so I did not want to leave.

The system was not working properly, my calls have constantly dropped. I checked my internet speeds, everything was fine. My iMac computer has no issues. it's only 6 months old. I contacted their customer's service since I had so many patients scheduled and it was Not a weekend before they blame it on the weekends. They got back to me the next day, took notes and said they will escalate. I was like a ball.They sent me several emails with no resolutions. My experience with them, was a 4 days nightmare! No refunds although I only used their trash for 4 days and I reported the issue with no resolutions. I am not here to crash any businesses since I own several businesses myself. I am here to share my experience with others. I am currently using Doxyme, and I have no issues with them. Doxyme is very receptive, and acts fast to questions. Doxyme has a help desk available and I only pay $35.00 monthly for my plan. Doxyme's video qualities are much better although Updox video qualities are great as well. I can get patient's files during the calls etc. I feel at ease with Doxyme because I know if I need help, they will be there for me. Updox needs to change their business model. They are not worth $94.00. Their customer's service is poor. They don't seem to care. What does that mean? Collected information to escalate while I have 20 patients to see? Does that sound something you will want to be a part of? Walk in my shoes, don't send me endless emails. Never again!

Had just a few problems with the initial startup with my computer illiterate co-workers, lol.

I like the ease of using Updox. I can tag people with faxes for their department, I can edit documents before sending. We were using the old school fax system and having trouble getting faxes or partial faxes . With Updox, we haven't missed anything. And the option to keep the faxes in archive is awesome. Very happy with our purchase.

The only thing I would change is showing the user name who sent the fax in case it doesn't go thru.

They offer a great product that streamlines receiving and sending faxes. I didn't use any of their other offered services. Overall, it's a good product, but ultimately I decided to go with a cheaper alternative.

Ease of integration with the EMR. This software worked seamlessly with Practice Fusion EHR.

The price, they are much more expensive than their competitors. And the fact that just about every communication from them was an attempt to upsell me to purchase another product from their service line.