Updox Software

4.48 / 5 (91) FrontRunners

Our advisors have recommended this product 5 times in the last 30 days

About Updox

Updox is a healthcare communication platform for out-of-hospital healthcare providers that offers HIPAA-compliant telehealth, fax, texting, forms, and reminders, as well as other communication all within one space. Physicians, pharmacists and long-term care providers can easily engage with patients and each other on the same platform that integrates with EMRs for easy and secure information sharing.

The Updox communication platform provides a single, unified Inbox and helps you deliver virtual and in-person care and focus on what matters most—your patients. Updox is the only place to manage all your work and communications to ensure safe and efficient care. We improve office productivity by helping you spend fewer hours on manual tasks or multi...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

91 Reviews of Updox

Average User Ratings

Overall

4.48 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(63)

63

4 stars

(16)

16

3 stars

(6)

6

2 stars

(5)

5

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 91 results

March 2021

User Profile Picture

Doede from Ka'u Wellness

Verified Reviewer

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

March 2021

Good Software

Overall very good.

Pros

I like the options of preview documents before managing them, multiple document management, and the customer service.

Cons

Wasn't truly integrated into EHR, so separate processing.

May 2020

Frank from Frank R. Baum, M.D., Inc.

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

May 2020

Updox

Only wish that we could have our office phone number identified when texts and calls go to the patients.

Pros

Allows rapid secure text messaging from my computer to patients. Ease to set up and learn. Allows easy fax retrieval and sorting. Not wasting paper for unwanted faxes. Charges are not per document or usage per client. Patients with appointments are easily reminded and asked to confirm the date. Cuts down on staff having to call each patient for a reminder (and the patients rarely answer our reminder call). They pay attention to their texts.

Cons

Patients cannot identify incoming texts due to random phone number generation by Updox. Patients are wary about opening the text since they do not recognize the phone number. Cannot upload PDF's forms for completion for the patients. They need to be recreated in the Updox platform first. We want to use our forms that we already have, not reformat and retype it in Updox.

Reasons for Choosing Updox

Did not want to pay per patient or per usage.

Reasons for Switching to Updox

Did not want to pay per patient or per usage.

March 2021

Daniel from Morgan Osteopathic Medicine

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

1.0

Customer support

3.0

Functionality

5.0

March 2021

Excellent product... expensive though

They offer a great product that streamlines receiving and sending faxes. I didn't use any of their other offered services. Overall, it's a good product, but ultimately I decided to go with a cheaper alternative.

Pros

Ease of integration with the EMR. This software worked seamlessly with Practice Fusion EHR.

Cons

The price, they are much more expensive than their competitors. And the fact that just about every communication from them was an attempt to upsell me to purchase another product from their service line.

Reasons for Choosing Updox

Because of their integration with Practice Fusion EHR

December 2020

Joanne from Pacific Gateway Medical Clinic

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

1.0

Customer support

1.0

Functionality

4.0

December 2020

Customer service problems

Excellent until this July, and terrible after that. This summer when they changed their business model they became a totally different company doing a totally different product. With no warning, they were "telamedicine" and not a secure fax catchment system. Probably they were taken over by someone who had vicious business habits.

Pros

In its previous rendition UpDox was very good and easy to use.

Cons

They changed their business model and become a more expensive rendition (four times as expensive) without warning and without giving the users a chance to move out. Their customer service did not respond. When I finally talked to a person (after calling sales, because no one else answers) they claimed they had tried to call and email the clinic many times. They did not because they had my personal cell phone that keeps records, and my personal email that does the same. They were lying. Then the representative said I was "borderline racist" because I objected to the fact that their "chat" option, the only one they previously allowed me to use was actually people from another country who had no power to do any actions at all. Then when I finally got a person on the line to cancel, after three months of calling, and three months of charging me four times the amount we had contracted for, they would not refund my money because supposedly they "had been available to use and had tried to contact me." Lying. The new business model. I am contacting my bank to let them know not to accept any more withdrawals from this company.

Reasons for Choosing Updox

Originally Updox did good and secure fax catchment. They were affordable and useful to a small practice. I am now using FaxPlus. Based in Swizerland which has laws that make changes like what Updox did to my practice harder to implement without getting my signature. I recommend them.

Response from Updox

Replied December 2020

Dr. Holland We're sorry you've had a difficult recent relationship with Updox. One clarification: Our "chat" option is staffed entirely by our own employees who work out of our Ohio office. We're proud of our diverse workforce that includes staff from different backgrounds, all of whom are empowered to provide exceptional service to our customers. While our business model has not changed (nor has our ownership), COVID obviously had a huge impact across healthcare and our telehealth solution (which we actually launched in 2019) became vital to many providers. Thank you for your previous partnership.

February 2021

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Added feature of PRactice Fusion

Highly recommended. I love using this. I just think if you don't have any other application then can do faxing electronically use this one.

Pros

We can receive and send referrals electronically. For me, it's very convenient if you're working from and or working as a Va and you have no access to a fax machine or you don't want to waste any more papers.

Cons

at first, setting this up is very confusing. you need to have assistance from the company in order to set this up with your printer or computer device.