VSee Clinic

RATING:

4.1

(70)

About VSee Clinic

VSee is the telehealth system used by NASA Space Station, McKesson, GE, Optum, DaVita, Trinity, and 2000+. Dedicated to simplifying the logistics of delivering distance healthcare, we believe telehealth is key to increasing access, lowering costs, improving patient outcomes, and reducing physician burnout. At VSee, we understand that each organization, each health system, and each practice has its own workflows that don't fit a one-size fits all platform. Over the past 10 years VSee has developed over 250 points of configuration without coding, so you can quickly deploy and scale a warm and efficient online experience adapted for your patients, providers, and non-clinical staff. VSee also offers an integrated omni-channel experience for video, voice, chat + medical...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

VSee Clinic Pricing

Visit https://vsee.com/pricing for pricing details.

Starting price: 

$29.00 per month

Free trial: 

Available

Free version: 

Available

VSee book appointments

VSee Clinic Reviews

Overall Rating

4.1

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for VSee Clinic

1 - 5 of 70 Reviews

Nathan

Mental Health Care, 1 employee

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed May 2021

Great Secure Conferencing

User Profile

K. Michael

Verified reviewer

Medical Practice, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2020

Thank you VSee!

The team is incredibly responsive. Nimble. Intelligent. They listened offered great solutions and adapted to our needs - immediately.

PROS

The platform is extremely intuitive. Our operation transformed from vast majority office-based delivery to almost complete video operation within 48 hours during the COVID-19 crisis. Truly amazing!

CONS

Whenever we had a question about how the software worked, the team gave a quick response. If the existing solution did not match a particular workflow, they adapted it to make a great solution. The mark of a great team!

Reasons for switching to VSee Clinic

Ease of use.

Gerald

Health, Wellness and Fitness, 1 employee

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed May 2021

Review of VSEE

I have had to call customer service about many things which should have been explained better in the directions online. The customer service people have always been very helpful, however, so I think I have enough things taken care of now.

PROS

Hipaa compliance is very important, and this platform does a good job of this. The platform also works on a low and reasonable bandwidth, and speed, and the picture and sound are still quite good.

CONS

Lack of adequate troubleshooting directions when there is difficulty with functioning. The internal directions could be better. Not everything about the platform is labeled adequately. It does not allow for multiple people to be in the meeting.

Reasons for switching to VSee Clinic

doxy.me uses too great a bandwidth and the connection would not hold. Then customer service from them was almost non-existent.

Vendor Response

First off, thanks for sharing your feedback Gerald. We are really sorry that you had difficulty troubleshooting and figuring out directions on how to use our platform. Clearly, we fell short, and we apologize. We've passed your comments to the team to make directions clearly and more readily available online. Thank you again for the review.

Replied June 2021

Krista

Health, Wellness and Fitness, 1 employee

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed May 2021

Secure HIPPA compliant Telehealth needs some improvement

Okay. I often have to call a client back at least once, due to the client not having audio. Sometimes, we have to switch to Zoom. I would prefer to avoid this problem.

PROS

I value that this VSEE software is HIPAA compliant. I appreciate all you all do to help me provide telehealth to so many during this pandemic. You all are amazing and so helpful to me and my clients!

CONS

My clients have a hard time with the onboarding. My long term clients have shared that the VSEE app was easier than the web based software that I purchased. Clients like to be able to go back to VSEE messages, which can be viewed on the VSEE app, but are not available after the web based telehealth sessions. My teen and child clients like to share music videos. I also like to share educational psychology videos like Ted Talks and videos on Class dojo on emotional coping. I like that I can share my screen and the client can too. However, the shared screen view is tiny and the client can not read the worksheets or hardly see the videos I am showing. Further, the client is unable to hear the audio from the video. VSEE only allows audio output from the client and the provider. It would be so incredibly helpful for VSEE to work on allowing videos to be heard. Many of my clients have youtube channels, as do I where we create and want to share videos. Please consider this for future sessions. Clients also like how zoom offers a video background to provide more privacy. This would be a great option for VSEE as well. Thanks for the chance to provide feedback.

Reasons for switching to VSee Clinic

Due to HIPPA software.

Vendor Response

Thanks for taking the time to write a review Krista. We are sorry to hear that your clients have a hard time onboarding and we'd like to thank you for your numerous suggestions on how we can improve our product. We will be passing your comments on to our product team. We want to make sure your voice is heard as we continue to improve, and hope you won't hesitate to reach out if there's anything we can do to make this better. Thank you again

Replied May 2021

Loretta

Mental Health Care, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed May 2021

VSEE Use

I love VSEE. I have used other products but VSEE is the best. I started using VSEE when Molina Healthcare set it up and I was seeing their patients several years ago. I then switched to my own VSEE and love it.

PROS

That it is HIPPA protected. It is versatile and easy to use.

CONS

When a client loses internet or gets a text or phone call on their phone, it shows them in the waiting room numerous times. Others waiting get frustrated because it shows so many ahead of them. Would be nice if this could be condensed.

Reason for choosing VSee Clinic

Because I used it before and it has always been easy to use and good price as well.

Vendor Response

Thanks for the positive review Loretta! We love hearing from our customers especially when our product is able to make a positive difference to them. Your comment on our waiting room notification is noted and will be shared to our product team if there's anything we can do to address that. Thank you again and stay safe!

Replied May 2021