--- title: "ClearTouch Operator Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ClearTouch Operator. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ClearTouch Operator is a good fit for you!" source_url: "https://www.softwareadvice.com/text-to-speech/cleartouch-operator-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Auto Dialer Software](https://www.softwareadvice.com/call-center/auto-dialer-comparison/) / [ClearTouch Operator](https://www.softwareadvice.com/text-to-speech/cleartouch-operator-profile/) / ClearTouch Operator Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/text-to-speech/cleartouch-operator-profile/) Reviews # ClearTouch Operator User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 36 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.8/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 21 reviews (58%) - 4 stars: 15 reviews (42%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - It simplifies our process of completing dialer uploads and receiving customised responses through API in the manner we desire. - Clear touch Support system is very strong , timely action and New changes are implemented as fast they can , Integration with other applications are smoother. - Apart from the execution part, we can also expect excellent support from their support team. ## ClearTouch Operator customer reviews Showing reviews 1-25 of 36 (page 1). ### Clear Touch Cloud - Customized product for a Health care industry - Overall rating: 5/5 - Reviewer: Christhuraj A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall Experience with TCN is great , Timely support since we run a Contact center for a health Care industry , Ease of integration with CRM / New Systems. Customized reports , so efficient Cloud partner #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Clear touch Support system is very strong , timely action and New changes are implemented as fast they can , Integration with other applications are smoother.Most friendly - Reports , Ease of changes , configuration #### Cons Least used is the Chat systems , Video conferencing #### Reasons for choosing ClearTouch Operator 1. Adopted to Change 2. Technology 3. Customized Transfer - call transfer 4. Effective Support Engineers --- ### ClearTouch one of the best call center management! - Overall rating: 4/5 - Reviewer: Rakshith n. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TCN is the most suitable gateway for performing end-to-end calling capability. It simplifies our process of completing dialer uploads and receiving customised responses through API in the manner we desire. Aside from execution, we can anticipate good help from their support crew. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The LMS function on the TCN portal is one of the greatest. It reduces our lengthy manual efforts and mistakes. For example, instead of uploading 100 bases and assigning them to 100 templates, we were able to submit only one file thanks to this preconfigured LMS capability. The bases will be assigned to the calling agent automatically based on the predefined criteria. The most notable aspect of the TCN programme is the prompt assistance from my CSM with all types of issues. #### Cons The site has a few features that might be improved. But this is not the case. For example, there is no possibility for making mass templates. If the option is available, we could complete hundreds of template creation operations in minutes. --- ### Cleartouch-Best Could Call center - Overall rating: 4/5 - Reviewer: Vignesh C. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TCN is the most suitable gateway for performing end-to-end calling capability. It simplifies our process of completing dialer uploads and receiving customised responses through API in the manner we desire. Aside from execution, we can anticipate good help from their support crew. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Both Auto dailer and predective dailer are the best features that the platform has.The accessibility aspect is equally impressive. Geographical barriers are no longer a concern, as agents can seamlessly connect with customers from anywhere in the world. This not only enables businesses to tap into a global talent pool but also guarantees uninterrupted service, even during unforeseen disruptions. #### Cons Mass template making is the only con that we see right now, if that is fixed this will be a walk in water #### Reasons for choosing ClearTouch Operator For the flexibility & Price #### Reasons for switching to ClearTouch Operator For easier integration --- ### Cleartouch Cloud application/TCN usage in the dialing shop - Overall rating: 4/5 - Reviewer: Manikandan K. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TCN is the best portal for running the end to end calling functionality. It makes our process easier in terms of executing the dialer uploads and getting the customized feedback through API in our required format. Apart from the execution part, we can also expect excellent support from their support team. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The best appreciatOne of the best things on the TCN portal is the LMS feature. It reduces our extreme manual efforts & errors. For instance - Instead of uploading 100 bases and assigning it to 100 templates, this predefined LMS feature led us to upload only one file. Based on the refixed criterias, will assign the bases to the calling agent automatically. And the most appreciable thing in TCN application is the quick support from my CSM for all kinds of troubleshooting. able thing in TCN application is #### Cons There are few features that can be enhanced in the portal. But it is not happening. For example - there is no bulk template creating option. If the option is there means we could have complet our hundreds of template creating processes in minutes. --- ### Promising Factor - Overall rating: 5/5 - Reviewer: Rajesh R. - Verified reviewer: Yes - Industry: Insurance - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Easy configuration, there is no server maintance cost effective and low maintanence cost #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros i would like to inform you that, we are using this platform since 2019, from that year onwards installation and support was very much active,also would like to say the downtime was 15 mins to 30 mins. #### Cons we are new to this platform,what ever they are upgrading from call center platform its very much helpful to work in new platform #### Reasons for switching to ClearTouch Operator Due To Cost Effective As Well As User Friendly --- ### Excellent Service Provider - Overall rating: 5/5 - Reviewer: Manavalan D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 99.99% uptime and people support @24/7 #### Cons Nothing as of now to mention, if its there we have requested and same has been given on time. --- ### A Major Pillar for my business- Cleartouch - Overall rating: 5/5 - Reviewer: Hari K. - Verified reviewer: Yes - Industry: Financial Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. This product is very easy to use and understandable in every aspect. Its simple to learn and implement as it go with our business need from first day onwards.. All daily calling process happens through this in various parts of the country.. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Friendly and understanding User interface, Affordable #### Cons Could'nt find anything like while using this product. --- ### The best dialer for our day to day calling solutions - Overall rating: 4/5 - Reviewer: Samyuktha G. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall its a great dialling software. The best support team available to offer help for help anytime. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The dialling solution are great. Customised and automated reports available. Call recording backup available. #### Cons Right now we are restricted to using only with the dialling options, could have served the purpose better if we had chat,whatsapp and message options integrated to it as the same is more the need of the day to stay connected with customers sooner and better --- ### Platform suits for Cloud Telephony - Overall rating: 4/5 - Reviewer: Jagadeeswaran L. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. They are good in customer support. When ever we need a new technology, they are ready to do as per our requirement. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Platform is highly developed for multi level sales organisation. They are having pre module sales structure using for newly startups. #### Cons We expect API Service with all futures integrated to any kind of CRM. Now it is available in testing environment. Once implemented it going to rock in BPO industries. #### Vendor response Our APIs are easy to integrate and secure through Oauth 2.0. We would request you take advantage of our APIs. We will have our team reach out and help you through Integration. Replied April 2023 --- ### Great Dialer tool - Overall rating: 4/5 - Reviewer: Gaurav K. - Verified reviewer: Yes - Industry: Banking - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Manual Dialing, IVR setups, Cloud and API services #### Cons Interface can be a bit user friendly for admins. #### Reasons for choosing ClearTouch Operator works om Phone and PC both, easy to use for agents #### Vendor response We are in the process of updating the UI/UX. You should soon experience our new user-friendly interface. Replied April 2023 --- ### One Of The Best Cloud-Based Solutions - Overall rating: 5/5 - Reviewer: Amar H. - Verified reviewer: Yes - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Client Support is amazing and Implementation is hassle free ! #### Cons Look & Feel may be improvised..!!!!!!!!! #### Vendor response We thank you for your feedback. A new UI/UX is underway and will be launched soon, and we will keep you informed about the progress. Replied April 2023 --- ### Very Simple and useful Service - Overall rating: 4/5 - Reviewer: Ramchandra P. - Verified reviewer: Yes - Industry: Banking - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros 1.Auto Calling 2.Increase Customet Touch using this System 3.Its very help for Recover Purpose #### Cons Currenly no such Cons in System its very nice & useful systm --- ### Feedback - Overall rating: 4/5 - Reviewer: saurabh A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall experience is good customer service is also very active and problem-solving staff. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Management Login and their features are very useful for me its user friendly and easy to use. Agent Dashboard is also very attractive and easy to use. #### Cons The Call Recording feature need to extend their days from 30 days recording to 90 days. And the Analytics dashboard data is also to extend their days from last 15 days to 30 days. #### Vendor response Thank you for your valuable feedback and for voicing your concerns. We will have our team connect with you to recommend the best solution. Replied April 2023 --- ### Feedback - Cleartouch Cloud (a) TCN - Overall rating: 4/5 - Reviewer: Aravinthbabu J. - Verified reviewer: Yes - Industry: Financial Services - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Automated self service help us to provide the information to the customer very quickly also easy to tracing report easy user inrface. #### Cons unable to create large number of templates and at a time. it took huge time. If the option is avaiable it help us to save the time for template creation --- ### Excellent and great experience - Overall rating: 5/5 - Reviewer: Santosh P. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Compare to previous calling app, I feel CLear Touch is better than those with budget friendly. It helped both agent and administrate in crease the work performance and easy agent analysis report #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Call back feature on IVR request when customer is queued #### Cons SMS or email quick alerts on missed call numbers, this can help agents to reach the customer #### Reasons for choosing ClearTouch Operator it has all features that we were looking with budget friendly #### Reasons for switching to ClearTouch Operator Due to expensive and not worthy --- ### HLF Review - Overall rating: 4/5 - Reviewer: Biju S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros User Friendly and better for agents and admin #### Cons Cost per user/usage is high, still can develop more featuers #### Reasons for choosing ClearTouch Operator Long association #### Vendor response As a tier 1 Cloud contact service provider, our platform comes with inbuilt redundancy, security, and compliance. We ensure that our customers get the best at the most affordable price. Our team will connect with you to understand your expectations. Replied April 2023 --- ### Awesome Experience with Cleartouch - Overall rating: 5/5 - Reviewer: Mohammed M. - Verified reviewer: Yes - Industry: Banking - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Its been 2+yrs we have been using cleartouch, a simplified way of dialer solutions. Bulk campaign and IVr's are easy to trigger. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and IVR calls features are good. Priority calling feature and with excellent support from TCN makes it easy and desirable #### Cons Agent level call back option, i.e if the caller tags a call back with a time, need the calls to land to him directly on the prescribed time. #### Vendor response Thank you for supporting us! We will have someone from our team reach out soon regarding your concern. Replied April 2023 --- ### A feasible and compact platform for day to day operation - Overall rating: 5/5 - Reviewer: Keerti K. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Its a HIPPA based solution based platform with cost effective features and supportive team.Recommendation is on 100% . #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Quick and cost effective solution for the barriers in the operation. #### Cons Features can be improved a little more like simple and handy , apart having many options. #### Vendor response We are in the process of updating the UI/UX. You will soon experience our new user-friendly interface. Replied April 2023 --- ### Cloud Telephony Experience with Cleartouch - Overall rating: 5/5 - Reviewer: Geetha V. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to Use, Good client support, Easy traceability, Good call recording feature #### Cons Since we are getting good assistance whenever required, there is nothing to point out as a drawback in this system --- ### Excellent Platform - Overall rating: 5/5 - Reviewer: Kumail H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very ease to use the product and very helpful staff across the functions #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease to executive, administrator, data analysis is very useful #### Cons Team is very use to this product, we can still have some of updates happening regularly than being on the same platform --- ### User Experience - Overall rating: 4/5 - Reviewer: Ramya K. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Platform offers immense features that can be used as per the requirement #### Cons Too many options and a bit tedious to catch up with #### Vendor response Thank you for bringing this concern to our notice. We will have our team organize a training session to streamline your day-to-day activities with best practices. Replied April 2023 --- ### Very good software - Overall rating: 4/5 - Reviewer: shashi s. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros All features are good except few which I have mentioned #### Cons Whenever you dial from the software, if someone tries to reach out to the number, it says invalid number which needs to be corrected #### Reasons for switching to ClearTouch Operator Company #### Vendor response We Appreciate your valuable feedback. We will have our team reach out to you to address this concern. Replied April 2023 --- ### Feedback - Overall rating: 5/5 - Reviewer: Srinivas P. - Verified reviewer: Yes - Industry: Financial Services - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very Good, delivers the requirement within timelines #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Cleartouch has product which helped us in improving our performance especially the IVR solution & al so Speed of implementation is appreciable #### Cons None as of now, We would want company to be always upgraded with new features available in market --- ### Every thing is very good about the system - Overall rating: 5/5 - Reviewer: Akansha G. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. messages is helping me for giving information to customer #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros messages and chats quality i like most about cleartouch cloud cantact center platform #### Cons we can not heart proper voice from customer --- ### Review of cleartouch cloud contract contact center platform - Overall rating: 5/5 - Reviewer: Selva ganesh c. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 24/7 customer support with multilingual capabilities, it is the only one platform with no long term contract,seamless integration with CRM and other systems. reporting and analysis is best when compared to other. ease of use is very high. #### Cons Get regular feedback from customer to improve the service. Numerous spam calls are made to the number, and it is difficult to take callbacks. Quick call-missed alerts via SMS or email can assist representatives reach customers. ## More reviews [Next reviews](https://www.softwareadvice.com/text-to-speech/cleartouch-operator-profile/reviews/?page=2) --- ClearTouch Operator Reviews, Pros and Cons - 2026 Software Advice