Cleartouch Cloud Contact Center Platform
About Cleartouch Cloud Contact Center Platform

Showing 7 reviews
Mohammed
Company size: 501-1,000 employees
Industry: Banking
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
December 2022
Awesome Experience with Cleartouch
Its been 2+yrs we have been using cleartouch, a simplified way of dialer solutions. Bulk campaign and IVr's are easy to trigger.
Pros
Easy to use and IVR calls features are good. Priority calling feature and with excellent support from TCN makes it easy and desirable
Cons
Agent level call back option, i.e if the caller tags a call back with a time, need the calls to land to him directly on the prescribed time.
Geetha
Company size: 1,001-5,000 employees
Industry: Hospital & Health Care
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
December 2022
Cloud Telephony Experience with Cleartouch
Pros
Easy to Use, Good client support, Easy traceability, Good call recording feature
Cons
Since we are getting good assistance whenever required, there is nothing to point out as a drawback in this system
Rohit
Company size: 11-50 employees
Industry: E-Learning
Time used: Less than 12 months
Review Source: Capterra
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
December 2022
Edifypath
Pros
This product is user friendly and easy to use
Cons
Number gets spammed frequently and call backs are tough to attend
shashi
Company size: 1,001-5,000 employees
Industry: Hospital & Health Care
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
December 2022
Very good software
Good
Pros
All features are good except few which I have mentioned
Cons
Whenever you dial from the software, if someone tries to reach out to the number, it says invalid number which needs to be corrected
Reasons for switching to Cleartouch Cloud Contact Center Platform
Company
Sathish
Company size: 201-500 employees
Industry: Information Technology and Services
Time used: Less than 12 months
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
December 2022
Nice Software
Pros
Ease Of Use and it is very effective upon using
Cons
There is no least about the software as i use till now
Anbu
Company size: 201-500 employees
Industry: Business Supplies and Equipment
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
December 2022
Autodailer
We are using Predictive, autodialer to launch campaigns and streamline agent reporting.
Reasons for choosing Cleartouch Cloud Contact Center Platform
Yes
Prabhu
Company size: 201-500 employees
Industry: Financial Services
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
January 2023
User Friendly
Good
Pros
Support which they provide is excellent, easy of use
Cons
software looks old fashioned. can change the UI, UX to look attractive.
Reasons for choosing Cleartouch Cloud Contact Center Platform
Price