Overall Experience with TCN is great , Timely support since we run a Contact center for a health Care industry , Ease of integration with CRM / New Systems. Customized reports , so efficient Cloud partner

Clear touch Support system is very strong , timely action and New changes are implemented as fast they can , Integration with other applications are smoother.Most friendly - Reports , Ease of changes , configuration

Least used is the Chat systems , Video conferencing

TCN is the best portal for running the end to end calling functionality. It makes our process easier in terms of executing the dialer uploads and getting the customized feedback through API in our required format. Apart from the execution part, we can also expect excellent support from their support team.

The best appreciatOne of the best things on the TCN portal is the LMS feature. It reduces our extreme manual efforts & errors. For instance - Instead of uploading 100 bases and assigning it to 100 templates, this predefined LMS feature led us to upload only one file. Based on the refixed criterias, will assign the bases to the calling agent automatically. And the most appreciable thing in TCN application is the quick support from my CSM for all kinds of troubleshooting. able thing in TCN application is

There are few features that can be enhanced in the portal. But it is not happening. For example - there is no bulk template creating option. If the option is there means we could have complet our hundreds of template creating processes in minutes.

TCN is the most suitable gateway for performing end-to-end calling capability. It simplifies our process of completing dialer uploads and receiving customised responses through API in the manner we desire. Aside from execution, we can anticipate good help from their support crew.

Both Auto dailer and predective dailer are the best features that the platform has.The accessibility aspect is equally impressive. Geographical barriers are no longer a concern, as agents can seamlessly connect with customers from anywhere in the world. This not only enables businesses to tap into a global talent pool but also guarantees uninterrupted service, even during unforeseen disruptions.

Mass template making is the only con that we see right now, if that is fixed this will be a walk in water

TCN is the most suitable gateway for performing end-to-end calling capability. It simplifies our process of completing dialer uploads and receiving customised responses through API in the manner we desire. Aside from execution, we can anticipate good help from their support crew.

The LMS function on the TCN portal is one of the greatest. It reduces our lengthy manual efforts and mistakes. For example, instead of uploading 100 bases and assigning them to 100 templates, we were able to submit only one file thanks to this preconfigured LMS capability. The bases will be assigned to the calling agent automatically based on the predefined criteria. The most notable aspect of the TCN programme is the prompt assistance from my CSM with all types of issues.

The site has a few features that might be improved. But this is not the case. For example, there is no possibility for making mass templates. If the option is available, we could complete hundreds of template creation operations in minutes.

Compare to previous calling app, I feel CLear Touch is better than those with budget friendly. It helped both agent and administrate in crease the work performance and easy agent analysis report

Call back feature on IVR request when customer is queued

SMS or email quick alerts on missed call numbers, this can help agents to reach the customer