Cleartouch Cloud Contact Center Platform

RATING:

4.57

(7)

About Cleartouch Cloud Contact Center Platform

ClearTouch is a cloud-hosted contact center platform provider that enhances the customer experience of organizations across financial services and insurance, healthcare, BPOs, ARM/Collections, eCommerce, and automotive, among others. Our platform comes packaged with everything - dialer, telephony, team management, analytics & intelligence, data & digital services, and integrations - all at a per-minute pricing for an all-inclusive solution. Users don’t have to depend on multiple providers to manage their contact center anymore....
ClearTouch Omnichannel contact center Platform
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Cleartouch Cloud Contact Center Platform Reviews

Overall Rating

4.57

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Showing 7 reviews

Mohammed

Company size: 501-1,000 employees

Industry: Banking

Time used: More than 2 years

Review Source: Capterra 

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

December 2022

Awesome Experience with Cleartouch

Its been 2+yrs we have been using cleartouch, a simplified way of dialer solutions. Bulk campaign and IVr's are easy to trigger.

Pros

Easy to use and IVR calls features are good. Priority calling feature and with excellent support from TCN makes it easy and desirable

Cons

Agent level call back option, i.e if the caller tags a call back with a time, need the calls to land to him directly on the prescribed time.

Geetha

Company size: 1,001-5,000 employees

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source: Capterra 

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

December 2022

Cloud Telephony Experience with Cleartouch

Pros

Easy to Use, Good client support, Easy traceability, Good call recording feature

Cons

Since we are getting good assistance whenever required, there is nothing to point out as a drawback in this system

Rohit

Company size: 11-50 employees

Industry: E-Learning

Time used: Less than 12 months

Review Source: Capterra 

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

December 2022

Edifypath

Pros

This product is user friendly and easy to use

Cons

Number gets spammed frequently and call backs are tough to attend

shashi

Company size: 1,001-5,000 employees

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source: Capterra 

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

December 2022

Very good software

Good

Pros

All features are good except few which I have mentioned

Cons

Whenever you dial from the software, if someone tries to reach out to the number, it says invalid number which needs to be corrected

Reasons for switching to Cleartouch Cloud Contact Center Platform

Company

Sathish

Company size: 201-500 employees

Industry: Information Technology and Services

Time used: Less than 12 months

Review Source: Capterra 

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

December 2022

Nice Software

Pros

Ease Of Use and it is very effective upon using

Cons

There is no least about the software as i use till now

Anbu

Company size: 201-500 employees

Industry: Business Supplies and Equipment

Time used: More than 2 years

Review Source: Capterra 

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

December 2022

Autodailer

We are using Predictive, autodialer to launch campaigns and streamline agent reporting.

Reasons for choosing Cleartouch Cloud Contact Center Platform

Yes

Prabhu

Company size: 201-500 employees

Industry: Financial Services

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

January 2023

User Friendly

Good

Pros

Support which they provide is excellent, easy of use

Cons

software looks old fashioned. can change the UI, UX to look attractive.

Reasons for choosing Cleartouch Cloud Contact Center Platform

Price