All Afton Tickets Reviews
1-25 of 43 Reviews
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Yanick
Verified reviewer
Food & Beverages, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
logically the best in this field.
The interface speaks volumes about the quality of Afton Tickets and its functionality. I particularly like the online ticketing system. Afton Tickets increases the flexibility and efficiency of communication operations.
CONSAfton Tickets is almost perfect. For the moment has only satisfactory results.
Andrea
Construction, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Afton Tickets is a value-add ticketing platform with real humans for support
Afton Tickets is amazing! I love that they provide us with ticket scanners and mobile hotspots so we don't have to coordinate getting internet to our site (or paying our venue a TON for internet usage). We know the scanners will work and it's a plug and play once they arrive; you really just have to practice a few times with your volunteers because it really is SO EASY to use! It's definitely sped up our check-in time which in turn has created a better attendee experience for us.
PROSWe love that Afton Tickets allows us to either pay them for their service or pass along as a small fee on each ticket; very similar to other ticketing providers but at a much lower cost AND you're getting so much value from them! We love that when we need help, it's quick and we can reach a human. We were assigned a dedicated account representative when we became a client and she's been nothing short of amazing! What's even better is they provide a contact tree, so if you ever can't get ahold of your rep (never has happened), you have options to reach a human in other ways!
CONSI really don't have any complaints about Afton Tickets.
Reason for choosing Afton Tickets
Eventbrite was just too expensive for our purposes as a nonprofit.
Reasons for switching to Afton Tickets
About 2 years ago. We were disappointed in a plugin we purchased through WordPress to do ticketing and their lack of customer service when their product crashed, leaving us in a bad spot one week prior to one of our events. We've not had this problem since switching to Afton Tickets.
Dianne
Non-Profit Organization Management, 1 employee
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2024
Event ticketing for nonprofits
Wonderful! Our team has been amazing and always responsive.
PROSKatie is great. We have a time zone difference, but she is always responsive. Even when attending personal events or during her "off" time!
CONSReporting needs some work in my opinion. I want to be able to get more detailed information on ticket sales on a daily basis.
Reason for choosing Afton Tickets
Connections. The sales rep is originally from Aiken, SC. Where we are located.
Tricia
Music, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2021
All around great experience!
The software is so easy to use and integrate with, but the team at Afton are really great to work with. They take a partnership approach to the service and guidance they provide. They really help you to make sure your event is successful. We have no reason to look elsewhere for our future events. Many fans have given us very positive feedback about the quality of our shows.
PROSIts almost effortless to set up an event and build ticketing options. Having the stream service + ticketing system all in one definitely saves time and effort. The things I like most are the self-service options for creating experiences for your audiences, such as adding pre-show content, chat options and integrating with our Shopify store. The tip jar features that allow different levels of viewer engagement was a great success to let our fans acknowledge and thank the amazing hard work from our tech and AV team members. And most importantly, the quality of the stream is second to none for the audience! And we have watched a lot of streamed events on many different platforms in the past 2 years. There are always technical or glitchy issues that impact your the watch experience. We've not experienced that with Afton.
CONSIt will be an even greater experiences and more convenient for our fans when Afton allows for multi-day event ticket bundling. And it would be nice to include images in ticket options. But, none of these things are a show stopper. The quality of their platform from a user and audience perspective are worth working around these things. Afton has done a great job taking in customer feedback and incorporating changes based on our needs.
Reason for choosing Afton Tickets
Initially we chose Afton for the ease and convenience to set up an event and their integrated ticketing system. Plus the promise of the reliability of their platform architecture. We chose to use Afton again because the technology lived up to their promise and we really enjoy working with them.
Lucas
Leisure, Travel & Tourism, 201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Excellent ticketing solution that includes options for other features
Excellent, their staff are great, responsive and even worked through some unique situations we wanted to try and made them happen. Couldn't have done that with our previous system.
PROSAfton setup our account and after that the system was very easy to use! We'd been using another service provider to manage our sales for what I would have expected to be a lower fee but their equipment costs keep racking up. Afton includes all of that for you for your events deployment.
CONSHonestly nothing, compared to our other system it was just much cleaner of a system across the board. The laser scanning was well worth it.
Reason for choosing Afton Tickets
It does the ticketing which everyone does and also more. It can assist with pre-sales of event concession tickets while tickets are being purchased, it can assist with early bird ticket sales... It's a whole package not just "tickets".
Reasons for switching to Afton Tickets
Square changed the online interface again and I was going to have to "learn" a new system. Might as well switch to one that would allow touchless laser scanning, and inventory control.
Teresa
Events Services, 2-10 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Makes your ticketing easy and customizable!
My experience has been a positive one and their customer assistance is great!
PROSAfton allows events to get a excellent ticketing experience that’s custom to their needs at a fair price which is hard to find in the ticketing industry. They aren’t generic like most of the big online outlets. They took the suggestions that I had for my clients and made them a reality!
CONSI don’t have a lot of cons. I guess the only one would be that it’s required to buy a special tickets if you want an event logo on the hard tickets. They do offer an option that’s a generic Afton ticket so it’s really not that big of a con.
Reason for choosing Afton Tickets
I liked how their are several options that you can choose from for your ticketing needs and that I can customize tickets with sponsor logos. Their fees are more competitive then the common alternative products
Traci
Political Organization, 201-500 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Best Customer service Ever!
Exceptional.
PROSAfton is a great group of people to work with. I say people cause they are a one on one company. They keep in contact with you via email, phone or text. You choose how to interact with them. They reply to any questions you might have within a few hours or less. I got my own dedicated person [SENSITIVE CONTENT HIDDEN] to help me with what ever I need. I don't have to go through 4 -5 people each time, I deal with [SENSITIVE CONTENT HIDDEN] directly. Fantastic group.
CONSI don't have any cons - The only thing I had a bit of an issue with was answering specifics on a few of the questions regarding my ticket listing. They are very thorough questions and I only had vague answers. That is where [SENSITIVE CONTENT HIDDEN] came in. I just emailed her my problems and she helped me solve them so I'd get the right information to my ticket purchasers.
Reasons for switching to Afton Tickets
We wanted more personalized service. Eventbrite never contacted me before to even offer help.
ROBERT
Entertainment, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Afton Tickets
Excellent, great support and customer service
PROSCustomer Service, Hand held scanning wands
CONSSometimes the scanning wands need to be re-set with a QR code and that slows down the line.
Reasons for switching to Afton Tickets
Using cell phones to scan slow and non secure
Mai
Sports, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
A NECESSITY FOR CHEERpros
Our experience with Afton has been so great! The support from the Afton staff is incredible. They are always ready to help and quick to help to make sure that everything goes smoothly. The follow up is also something that I love. As a client, we never feel like we're just another client. There is constant communication. The system works well and we've only had a few times where we needed assistance on the day of an event. The Afton reps are quick to assist with whatever is needed to ensure a smooth event.
PROSAfton tickets makes our admissions and ticketing system a smooth and cashless process for our events. It allows our staff to not have to worry about cash transactions on the day of the event.
CONSWe have not run into any issues with Afton that wasn't immediately handled for us. The customer service is top notch!
Judy
Leisure, Travel & Tourism, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Love Afton!
We have had a great experience with Afton.
PROSLove everything! The ease of setting up the ticket sales down to the equipment that they bring to the festival.
CONSThe reports are had to figure out! I think it could be simplified.
Reasons for switching to Afton Tickets
Didn't feel safe with them doing the sales
Brandon
Entertainment, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Excited to Continue our Partnership with Afton Tickets
Prior to working with Afton Tickets, our company used a variety of online ticketing platforms and while these other platforms got the job done. There was no personal touch, no equipment provided, and customer service was spotty. We were referred to Afton by one of our vendors and we are so happy we decided to make the switch. [SENSITIVE CONTENT HIDDEN] have been a phenomenal help making the transition and they have both gone above and beyond our expectations. The platform in general is clean and easy to use, our event attendees have mentioned the ticket buying process being much easier. Overall, Afton tickets has helped us to deliver a more professional and personal ticketing experience for our guests and we are excited to continue our partnership on many more events in the future
PROSWhen it comes to onsite ticket sales, the Afton system has cut our box office waiting times in half. The systems reliability, user friendly features, and cash handling/tracking has made running our events much smoother. With our specific event there are two checkpoints where a ticket needs to be scanned. Aftons handheld ticket system has made scanning and tracking tickets much easier compared to our old hole punching system.
CONSInitially upon contracting, the customer facing ticketing pages lacked branding capabilities and other special features. However, these have all been upgraded throughout their website revamp.
Jason
Music, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Afton Tickets is our go to for our event ticket sales!
We get great customer service for our team and for our clients purchasing our event tickets. Afton treats you like family and always responds quickly.
PROSI love the ease of use with the platform they created! I also love the team that Afton has working for them. Customer service is much better than other similar companies we have used. Our clients have reported that purchasing our event tickets is easy with Afton. Ease of use drives sales...Afton has it dialed in!
CONSBecause Afton listens to its clients and then delivers on a product you asked for...we have no dislikes. This is a fantastic company!
Reason for choosing Afton Tickets
Ease of use and customer service that is hard to find anywhere else!
Reasons for switching to Afton Tickets
Afton was able to better serve our needs, its a switch we are glad we made!
Tina
Hospitality, 11-50 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Would never use anyone else
Our experience with Afton has been been a great one, there are NO HIDDEN costs, what they tell you, you are paying and getting is exactly what you pay and get. They walked us through everything and never made us feel stupid for all the questions we asked. Their staff worked hand in hand with ours and never abandoned us.
PROSThe data we get from this software is amazing. The amount of work it has taken off our shoulders has been a huge relief to our staff. The price is really affordable especially to a company as small as ours
CONSThe only problem we ever had was a glitch in the ticket machine in our office kept turning off, as soon as we let them know it was fixed right away
Reason for choosing Afton Tickets
We choose Afton because they were willing to train everyone on their products without hidden costs, they walked us through the contract nice and slow and answered every question we had. It is not just buying into software when you work with Afton, it is a true partnership. They check on us all year not just when an event is coming up.
Matt
Music, 2-10 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
Best Ticketing at Lowest Fees
With Afton Tickets we can book our venues, sell our tickets, offer promo codes, and generate will call lists for box offices easily while on the road, all for a reasonable price.
PROSMost ticketing companies charge customers 3-5 times as much fees per purchase, Afton doesn't. They keep fees for our customers low, all while offering incredible customer service to them, including event update correspondence based on the type of ticket, and answering their unique questions. The service fees to us are lower than competitors as well, which keeps us coming back.
CONSThey are constantly adding features to their system, like physical item add-on purchases offered to ticket customers. It would be great to see more customizable landing pages for tours in the future, and perhaps some web design support for those landing pages in house.
Ron
Entertainment, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2021
Afton Ticketing
We like the turnkey solutions, Afton has their own fully wired production and concert venues to use nationwide with their system. However, any of our venue promotions easily integrate with Afton's solution, and the fees are more than reasonable. Good deal overall, good value proposition.
PROSA straightforward easy to use turnkey ticketing system, daily reports, easy integration with promoted acts to box office sales, ease in merged records; a helpful team to interface with platform integration to social media promotion and advertising. The assigned account representative paying attention to a presenter or promoter's events is pretty outstanding, very love-able in fact as few other platforms assign an individual rep to be your hands on pilot.
CONSThe "Brand-ability" of the white label solution can use one more tweak, and a link to preview video as provided is good. It just doesnt show the preview (yet) on the ticketing page; as compared to the entry for ticketed screening watch page. I understand this is being modified as a solution.
Ethan
Non-Profit Organization Management, 51-200 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed March 2020
Great system and excellent support
A great experience. They were super helpful during setup, sales, and day of the event. We are planning on using them again for annual event this year.
PROSReally easy to work with. Intuitive, and in the times I had a question, great support staff.
CONSI honestly have no complaints about the software.
Reasons for switching to Afton Tickets
Daxko isn't a ticketing software, though we made it work.
Jill
Events Services, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
An event producers best friend!
I have the power and knowledge to know where my online advanced sales are coming from and how they are doing so that I can make educated decisions on how to improve.
PROSThe software is built with festival and event managers in mind. Easy to use on the front end for the customer, and a robust back end full of data and details. Super flexible - can change ticketing on the fly during an active event. Support is stellar.
CONSBecause it is so robust on the back end - I sometimes get lost in data - not sure that's all bad.
Reasons for switching to Afton Tickets
Afton simply offers everything we needed in one place.
Scott
Events Services, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
The best we've found so far.
Afton gave us the tool we need to track pre-sales and on site attendance in the event we needed to shut down sales.
PROSThe system is very easy to use and train. On site customer support is invaluable. Marrys well with our social media planning and implementation.
CONSThere were no features that worked against what we needed to accomplish with a ticketing agency.
Reason for choosing Afton Tickets
The additional tools and uses for their tracking.
James
Entertainment, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Afton makes concert ticket sales easier than you'd imagine
Very good. Afton helped us come away very well from our last tour.
PROSIt takes some rewiring your brain of how you THINK concert tickets have to be done, but once you understand afton's model it's a nice new idea to slide into and be comfortable with. They take care of most everything making my job as a tour manager very easy.
CONSIt just takes time to train your brain to think a new way. It takes venues time to learn this isn't like every other ticketing platform/booking agent.
James
Events Services, 11-50 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Easy to work with
Overall I'm very happy with Afton Tickets and their customer service.
PROSWe like that we have a dedicated account manager to help with any problems that arise, having someone you can email gives us piece of mind.
CONSSometimes the backend feels a little out-dated but it doesn't affect the user at all, still able to get done what i need to.
Reasons for switching to Afton Tickets
Eventbrite is the devil...
Paula
Entertainment, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Amazing Customer Service!
Overall it has been a great experience! We initially spent a lot of time discussing and learning about the ticketing platform at Afton with [sensitive content hidden]. He was extremely informative and responded to all our questions quickly. [sensitive content hidden] has been absolutely wonderful setting up our account and walking me through the process of setting up events. We are so happy we chose Afton for our ticketing needs and believe they are going to be a big part of Earp's Ordinary's success!
PROSExcellent customer service! It is our first time using a ticketing platform for our venue and we could not be happier.
CONSNothing to add here, everything has been great so far!
Jake
Verified reviewer
Events Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
GO AFTON!
With Afton we feel like we’re not a customer but a friend to them. The platform is easy to use, customers have no trouble, and we get paid fast!
CONSThere isn’t much to dislike here! The events dashboard takes some getting used to but other then that it’s a breeze!
Derrick
Verified reviewer
Entertainment, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
AWESOME
Nothing short of first-class all at the way!!
PROSThe way the staff has supported our event has been amazing! They've helped our ticket sales & artist submissions run very smooth.
CONSNothing bad to say at all about Afton. They've been so helpful.
Reasons for switching to Afton Tickets
Personal customer service.
Elaine
Events Services, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Holidays on Ice
We had a great experience with Afton, we were able to put our sponsors on the tickets, we were able to sell tickets online, we were able to sell gift cards, we haven't been able to do this with our ice rink until this year.
PROSThe ease of this software was amazing and being able to purchase tickets online was a great addition to the ice rink. The staff was extremely helpful and any issues were handled quickly. The reports were a time saver and were able to be sent to everyone who needed to see them.
CONSWe had a fantastic experience with Afton, we don't have any dislikes
Reason for choosing Afton Tickets
It had the capacity of having a unique barcode and you were able to print the tickets, and once a barcode was scanned it couldn't be reused.
Michelle
Museums and Institutions, 2-10 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
Afton Tickets
Afton was so very helpful all the way around. They helped transition our events from in person sales to easy access online and mobile ticketing, which helped speed up the ticket entrance process. They provided quick and easy help for any questions throughout our events, and gave very helpful training before our events to help alleviate any and all anxiety associated with this new process. Afton is a great company to work with. They have put together a great team. Everyone we met with and spoke with from Afton was very knowledgeable and personable.
PROSHow easy it was to navigate through purchases at gate, and will call.
CONSThe batteries. Having to make sure there was an adequate power source because the hand held device didn't have enough power to last the day.