# AISERA Software Reviews, Demo & Pricing - 2026 > Review of AISERA Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/ticketing/ai-service-desk-profile --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / AISERA Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # AISERA 2026: Benefits, Features & Pricing Wondering if AISERA is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview AISERA 4.5 [(2)](https://www.softwareadvice.com/ticketing/ai-service-desk-profile/#reviews) Pricing Starting at $1.00 per year ### About AISERA AI Service Desk uses conversational robotic process automation (RPA) to automate repetitive inquiries and workflows for IT, sales, and customer service teams. It uses predictive technology and can plug into existing tools and systems to help employees quickly resolve issues and complete tasks. This solution can instantly resolve incoming requests and transfer conversations to the appropriate agent by integrating with ticketing systems, such as JIRA, ServiceNow, BMC, and others. By automating service desk workflows and resolutions, AI Service Desk is built to improve the employee experience and increase team productivity. It includes conversational AI capabilities such as intent matching, context switching, exception handling, plus other functionalities that allow for human-like conversations with customers. Additionally, AI Service Desk can serve answers from multiple knowledge sources, including imported third-party service catalogs. Pricing information is provided on request by Aisera. Support is available online. Wondering if AISERA is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## AISERA User Interface ## Popular AISERA Alternatives Main Product AISERA 4.5 [(2)](https://www.softwareadvice.com/ticketing/ai-service-desk-profile/#reviews) Ratings Breakdown - 4.0Ease of use - 4.0Value for money - 4.0Customer support - 4.50Functionality Pricing Starting at $1.00 per year Get Price Alternative Product [Moveworks](https://www.softwareadvice.com/generative-ai/moveworks-profile/) 5.0 [(1)](https://www.softwareadvice.com/generative-ai/moveworks-profile/#reviews) Ratings Breakdown - 5.0Ease of use - 5.0Value for money - 5.0Customer support - 5.0Functionality Pricing Available upon request Get Price Alternative Product [Capacity](https://www.softwareadvice.com/artificial-intelligence/capacity-profile/) 4.5 [(14)](https://www.softwareadvice.com/artificial-intelligence/capacity-profile/reviews/) Ratings Breakdown - 4.29Ease of use - 4.22Value for money - 4.58Customer support - 4.07Functionality Pricing Starting at $25000.00 per year Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4082)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [inconnect](https://www.softwareadvice.com/artificial-intelligence/i6-omnichannel-suite-profile/) 3.9 [(19)](https://www.softwareadvice.com/artificial-intelligence/i6-omnichannel-suite-profile/#reviews) Ratings Breakdown - 4.11Ease of use - 4.13Value for money - 3.74Customer support - 4.32Functionality Pricing Starting at $1.00 per month Get Price Alternative Product [Enterprise Bot](https://www.softwareadvice.com/crm/chatbot2go-profile/) 4.5 [(10)](https://www.softwareadvice.com/crm/chatbot2go-profile/#reviews) Ratings Breakdown - 4.60Ease of use - 4.44Value for money - 5.0Customer support - 4.50Functionality Pricing Available upon request Get Price ## AISERA Pricing and Plans Starting price: $1.00 per year Free Trial Free Version Basic $1.00 per feature, per year No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## AISERA Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of AISERA Agent Collaboration Agent Governance AI Copilot AI/Machine Learning AI‑Powered Candidate Screening Analytics API Asset Tracking Autonomous Task Execution Availability Management Change Management Chatbot Chat/Messaging Communication Management Compliance Management Configuration Management Contract/License Management Conversational AI Customizable Branding Customizable Frameworks Data Governance Data Visualization Drag & Drop Email Management Escalation Management Feedback Management For eCommerce For No-Code Development For Sales Teams/Organizations HR Automation HR System Integration Human-in-the-loop (HITL) Incident Management Integration Management Interview & Scheduling Agent Knowledge Base Integration Knowledge Base Management Machine Learning Memory Management Mobile App Monitoring Multi-Language Multiple LLM Models Natural Language Interface Natural Language Processing Point of Sale (POS) Policy Enforcement Pre-built Templates Predictive Analytics Proactive Error Detection Proactive Intervention Proactive Tasking Problem Management Project Management Prompt Engineering Release Management Reporting & Statistics Role-Based Permissions Scalability Scheduling Service Catalog Simulation and Scenario Generation Social Media Integration Support Ticket Management Third-Party Integration Ticket Management Ticket Reservations Usage Tracking/Analytics Virtual Personal Assistant (VPA) Visual Analytics Workflow Automation ## AISERA Integrations Guru Integration rated undefined from -1 review OneDrive Integration rated undefined from -1 review Dropbox Business Integration rated undefined from -1 review Confluence Integration rated undefined from -1 review Microsoft SharePoint Integration rated undefined from -1 review ServiceNow Integration rated undefined from -1 review See all 36 integrations ## AISERA User Reviews Overall Rating 4.5 Ratings Breakdown 5 50% 4 50% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.0 Value for money 4.0 Customer support 4.0 Functionality 4.5 Have you used AISERA and would like to share your experience with others? Joel S. Verified reviewer Telecommunications 1001-5000 employees Used daily for less than 2 years Reviewed February 2021 Aisera tech is on the cusp of its true potential, but dedication to customer success is stellar 4 Overall, it's been great partnering with our colleagues at Aisera in not only deploying and expanding our implementation of their solution, but helping influencing the product roadmap as well. The solution feels substantial and powerful, but relatively lightweight from an administrative perspective. While we have benefitted from working so closely with our Customer Success Manager and the Product team, we are still eagerly awaiting a formal customer support program to be established, which would increase the feeling of ease and security we have in maintaining our implementation, and the tracking of of trouble tickets to resolution. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Aisera is young and has a still-developing platform that somehow manages to deliver pretty amazing results from the jump. What really makes working with Aisera enjoyable and boosts the performance of their product as it continues to mature is the effort and availability they dedicate to collaborative partnership. The Aisera team is intimately familiar with our use case, our objectives, our systems, and our team -- primary and secondary stakeholders, product managers, and development engineers on BOTH sides. The level of engagement we enjoy with Aisera allows us to not only leverage the platform to the extent of its capabilities, as well as be creative designing the user experience and 8x8-specific functionality, but also move fast on delivering while staying in close sync. They are great partners and great people, and even sometimes difficult conversations are had with ease, openness, and understanding. Cons: Though developing rapidly, the platform still has a way to go to make it more "hands-free" -- more than a year in, though we are deflecting at a strong rate, considerable manual administration and tuning are still required. Content management options are also more limited than we'd like, though we know improvements are coming soon, and we are able to see our feedback often rapidly be actioned in releases. Read More EK Eva K. Verified reviewer Telecommunications 51-200 employees Used daily for less than 6 months Review source Reviewed July 2021 Quick Turn arount Time on Issue Resolution 5 I love the fact, that I have the ability to choose my preferences, i.e I can opt to choose the Chat option instead of the Social media option Ratings Breakdown 4 Ease of use 5 Functionality Pros: A great web platform that is accessible from any device, & we have been able to resolve customer queries quickly, even when working remotely. Cons: When there are many client support request issues, and one is using a mobile phone, the platform is quite slow. 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