Brushfire vs Grenadine Event Software
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.4 / 5
4.4 / 5
Value for Money
4.6 / 5
4.8 / 5
Customer Support
4.8 / 5
4.9 / 5
Functionality
4.4 / 5
4.5 / 5
Last Review Written
June 14, 2024
February 6, 2020
Pros/Cons
Pros
- They are very responsive, helpful, and friendly. Having worked with other event platforms this makes a huge difference.
- I like the ease of use on the user experience end. Customer support from the Brushfire team is outstanding.
- The pricing is fair, and there are only two price models, so it's simple enough. It's exactly what it sounds like, and it's great.
Cons
- Pulling reports feels confusing and hard. We had a hard time figuring out how many tickets were meal tickets versus tickets.
- Sometimes the layout of content and where to make edits is confusing. There might be a more intuitive layout option.
- There are only a few minor things that have been an issue such as the inability to take certain options (like access codes) off of the page. It has been confused multiple times for promo codes.
Pros
- Grenadine's customer service is fantastic. They offer fantastic solutions and they are always keen to help.
- The app is very useful for all participants and for the planners. I much appreciate the continuous improvement of the functions and the help of the team.
- Excellent and responsive customer support. Love the programming grid, ADORED that I didn't have to cross check double bookings myself.
Cons
- We wanted only one choice and when something was selected, would "gray" out the other options. Instead people signed up for multiple by accident and then we had a mess to try and cancel and clean up.
- Unfortunately, many of the participants had no idea what e-mail address I was using, which caused some frustration on their part.
- Reports are a mess, for some questions you have to go to one report for other questions, you need to download another report.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2023
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Advisor Recommendations
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
