Brushfire vs Ticket Tailor
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.4 / 5
4.8 / 5
Value for Money
4.6 / 5
4.8 / 5
Customer Support
4.8 / 5
4.8 / 5
Functionality
4.4 / 5
4.7 / 5
Last Review Written
June 14, 2024
October 2, 2024
Pros/Cons
Pros
- They are very responsive, helpful, and friendly. Having worked with other event platforms this makes a huge difference.
- I like the ease of use on the user experience end. Customer support from the Brushfire team is outstanding.
- The pricing is fair, and there are only two price models, so it's simple enough. It's exactly what it sounds like, and it's great.
Cons
- Pulling reports feels confusing and hard. We had a hard time figuring out how many tickets were meal tickets versus tickets.
- Sometimes the layout of content and where to make edits is confusing. There might be a more intuitive layout option.
- There are only a few minor things that have been an issue such as the inability to take certain options (like access codes) off of the page. It has been confused multiple times for promo codes.
Pros
- It's super easy to use for myself and the customer, the reporting is great and it looks really professional.
- You do not have to pay for what you don't use. All our administrators appreciate its ease of use, the ticket users appreciate that it is mobile friendly.
- After looking at alternative online ticketing solutions we were initially drawn to TicketTailor by their competitive pricing, but they have proven to be great.
Cons
- Cancelling events - sadly we had to cancel some events due to Covid and this was a manual process of finding and cancelling each ticket then refunding in PayPal.
- Occasionally need to manually resend ticket when someone doesnt recieve ticket. No warning if you go over subscription tier ticket limit, just upgrades automatically.
- Only thing is the lack of familiarity our audience has with the brand.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2023
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
