Brushfire vs vFairs
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.4 / 5
4.7 / 5
Value for Money
4.6 / 5
4.7 / 5
Customer Support
4.8 / 5
4.9 / 5
Functionality
4.4 / 5
4.6 / 5
Last Review Written
June 14, 2024
September 30, 2024
Pros/Cons
Pros
- They are very responsive, helpful, and friendly. Having worked with other event platforms this makes a huge difference.
- I like the ease of use on the user experience end. Customer support from the Brushfire team is outstanding.
- The pricing is fair, and there are only two price models, so it's simple enough. It's exactly what it sounds like, and it's great.
Cons
- Pulling reports feels confusing and hard. We had a hard time figuring out how many tickets were meal tickets versus tickets.
- Sometimes the layout of content and where to make edits is confusing. There might be a more intuitive layout option.
- There are only a few minor things that have been an issue such as the inability to take certain options (like access codes) off of the page. It has been confused multiple times for promo codes.
Pros
- My overall experience with vFairs was OUTSTANDING!!! The customer service we experienced with our project management team was top notch, especially when I take the time difference into account.
- It was fun, functional, easy to use and extremely versatile. This is an awesome product with EXCELLENT AND FRIENDLY support staff.
- Great experience and worth the price. It was great to work with the vFairs team and they did everything in their hands to make our event a success.
Cons
- Events are all about the user experience, and unfortunately the functionality and service standards were so poor that the UX was severely compromised.
- There were occasional message lag from rooms you may have left or are in. I personally missed a chat with a recruiter because of this bug.
- There were some issues with the chat booking function, but again could have been user error. We had such a high demand for chat, that we were not as prepared as may be we could have been.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2023
FrontRunners
2023
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
