Get Your Free Advice
Eventbrite vs Purplepass Ticketing
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.6 / 5
4.8 / 5
Value for Money
4.5 / 5
4.9 / 5
Customer Support
4.3 / 5
4.9 / 5
Functionality
4.5 / 5
4.7 / 5
Last Review Written
November 27, 2024
August 31, 2024
Pros/Cons
Pros
- Top benefits include the ease of setup, scheduling and promoting each new event. Simple registration which syncs with most email and calendar platforms and insightful and clear reports and analytics.
- Pretty easy to set up an event, good depth of features that more than covered my basic needs, some nice inbuilt featuers like automated email reminders before the event.
- Anything you need to plan can be accomplished with Eventbrite. Its easy to use and create content that you will you will be very pleased with.
Cons
- Horrible customer service. We are unable to log into our account to see who paid for the event.
- They have refused to renegotiate the contract but also refuse to release funds so we can pull off our event.
- It was confusing for my users to use the system from their end. It was common for people to register wrong.
Pros
- Very happy to be in the Purplepass Ticketing family. Loved the overall experience and support was great.
- They get back to you promptly, are super friendly, and work to resolve everything quickly.
- Awesome platform that makes creating events, uploading graphics and ordering wristbands such a breeze. We loved how inclusive the platform is because it served all of our needs.
Cons
- My only suggestion would be to have a"sale completed" screen after the CC is processed, many people thought it didnt go through and charged the customer twice.
- Could not even find that myself on the site. I can't say enough about how bad the promoter site portion is, and how they need to fix this.
- The only issues we had were user errors and my personal misunderstandings. I set it up as one week-long event, rather than multiple days and events throughout the week.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
FrontRunners
2023
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
