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Eventbrite vs Regpack

Eventbrite vs Regpack

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Overall Rating
4.6 (5354)
4.4 (364)
Ease-of-Use
4.6 / 5
4 / 5
Value for Money
4.5 / 5
4.4 / 5
Customer Support
4.3 / 5
4.3 / 5
Functionality
4.5 / 5
4.2 / 5
Last Review Written
September 30, 2024
June 8, 2024
Pros/Cons
  • Pros

  • Top benefits include the ease of setup, scheduling and promoting each new event. Simple registration which syncs with most email and calendar platforms and insightful and clear reports and analytics.
  • Pretty easy to set up an event, good depth of features that more than covered my basic needs, some nice inbuilt featuers like automated email reminders before the event.
  • Anything you need to plan can be accomplished with Eventbrite. Its easy to use and create content that you will you will be very pleased with.
  • Cons

  • Horrible customer service. We are unable to log into our account to see who paid for the event.
  • They have refused to renegotiate the contract but also refuse to release funds so we can pull off our event.
  • It was confusing for my users to use the system from their end. It was common for people to register wrong.
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  • Pros

  • As such, I reached out to RegPacks for some training and guidance and they have been extremely responsive and helpful in bringing me up to speed.
  • The ability to embed in our website, which is nice and seamless for parents. Automated emails are great, especially with the token insertions.
  • We are a new client, and I'm not super technology proficient but the RegPack system is user friendly and once you understand the ins and outs it is super easy to use.
  • Cons

  • Yesterday Regpack support emailed to report that the had fixed the problem, so we walked the registrant through and again they received an error.
  • Getting a trigger to fire without having to save the page multiple times is a challenge. Users keep getting error messages about refreshing the page, which they do to no avail.
  • Extremely disappointed by features, buggy UI, poor support.
Read all user reviews
Pricing Range
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$
$
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$
$
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$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2023

FrontRunners

2022

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos