--- title: "FareHarbor Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of FareHarbor. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if FareHarbor is a good fit for you!" source_url: "https://www.softwareadvice.com/ticketing/fareharbor-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Reservations Software](https://www.softwareadvice.com/hotel-management/reservation-comparison/) / [FareHarbor](https://www.softwareadvice.com/ticketing/fareharbor-profile/) / FareHarbor Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/ticketing/fareharbor-profile/) Reviews [Alternatives](https://www.softwareadvice.com/ticketing/fareharbor-profile/alternatives/) # FareHarbor User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 1,132 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.8/5 - Value for money: 4.6/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 937 reviews (83%) - 4 stars: 145 reviews (13%) - 3 stars: 23 reviews (2%) - 2 stars: 7 reviews (1%) - 1 star: 20 reviews (2%) ### Most mentioned pros - We could juggle multiple trips, keep our schedules tidy, and tweak availability on the fly. Plus, it made communicating with our guests a breeze and kept everything in one place, which was crucial during the hectic cruise seasons. - It’s a reliable and efficient booking platform that works especially well for tourism-based businesses with fluctuating schedules and high customer volume. - FareHarbor was a fantastic tool for handling bookings for our fishing charter business, especially since we had lots of international cruise clients. ### Most mentioned cons - Tasks that should be simple and quick often take far longer than necessary, which creates unnecessary stress when you’re trying to plan or manage something important. When you rely on a system to coordinate schedules or bookings, time matters, and the delays I experienced made the platform feel unprofessional. - Tasks that should be simple and quick often take far longer than necessary, which creates unnecessary stress when you’re trying to plan or manage something important. When you rely on a system to coordinate schedules or bookings, time matters, and the delays I experienced made the platform feel unprofessional. - It’s frustrating that you can’t simply transfer someone from one tour of your home to an in depth tour. ## FareHarbor customer reviews Showing reviews 1-25 of 1,132 (page 1). ### My Only Regret Is Not Starting Sooner - Overall rating: 5/5 - Reviewer: Dave N. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered Reliable, professional, honest. Every question is answered. Every promise fulfilled. What more is there? #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Fareharbor software has freed me to get back to doing what makes my company great and puts the entire back office functions at my finger tips: booking, assigning roles, servicing my clients, and ensuring my reporting is clear and easy to follow has gone from consuming most of my time to becoming a second thought. I have an entire staff in my pocket and the support and training from FareHarbor are always there when I have a question. #### Cons I would like to be able to send more automatic mails than currently possible. That's it. #### Reasons for choosing FareHarbor You were the best. #### Reasons for switching to FareHarbor You are everything they fail to be. I have been beyond satisfied and would like to find a way to integrate FareHarbor into my other business. #### Vendor response Hi Dave - Thank you for taking the time to write this review! FareHarbor was designed to help tour operators, such as yourself, grow their businesses - we are happy to hear that you have been able to leverage the software to handle the operational day to day of your business. We look forward to growing this partnership! Thank you! Replied October 2019 --- ### Good if you're a big business. - Overall rating: 4/5 - Reviewer: JOSEPH T. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. A little rough in the beginning but eventually got it working. They were helpful with all setups and tackled any issue quickly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros API connectivity. It synced up with a lot of my partners #### Cons Trying to strong arm small businesses who are already being squeezed by Viator. #### Reasons for switching to FareHarbor They were not trying to strong arm me as a small business. #### Vendor response Hello Joseph, thank you for sharing your honest review about our product and services! Replied April 2025 --- ### FareHarbor Has Finger On Pulse of My Business & Like Having One's Own Private Team! - Overall rating: 5/5 - Reviewer: Shannon S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered I grew up with eTix, moved along with ZERVE (whom I adored) and then came into FareHarbor once ZERVE bit the dust. FareHarbor had some kinks at first but then took the torch and ran with it like a leader well in touch with things. I like that FareHarbor gets that although there's a template or universal aspect to tour businesses, that there are also some like my own that are constantly changing, evolving and pushing the envelope and do more than stay conventional. It means the world that their team is open to my evolution and are willing to work to create new dimensions to their own system to help me fulfill my vision! That's massive and money in the bank! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Sounds cliche, but it's very organic and "thinks" like someone in the tour industry. It's almost scary! It's like the software knows what I'm thinking at times, stays ahead of me but then other times, it's like I'm teaching it new things. Very collaborative feeling. #### Cons I doubt if anything is dummy proof but this is as close as it can get. I do hope that in the future, they will find a way for me to add some alternative things to the checkout for the customer. I have a product that is related to the traveler experience and would love to have it as a check out option right before they buy the tour tickets or complete the transaction because I feel its like a final sale's plug reminder that they might either jump on board with or be interested enough to go back and review the product's description and be influenced to purchase it last second. Currently its an item for sale but its too separated from where I think it needs to be personally. --- ### you need to try this you'll love it - Overall rating: 5/5 - Reviewer: Melissa K. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. there are very little things I dont like but mostly it's super convenient..I do recommend this to everyone #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I love that it's a pay as you go.and how easy it's to pass the processing fees onto the end customer #### Cons the booking fees can accumulate over time .and the fees can get a bit pricey.it is a bit confusing at first.. --- ### Works for basic needs, but has gaps - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Law Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall we are booking field trips, tours, and other events. There are multiple users and multiple locations that we are all trying to book within. In the event we are all paying very close attention to what is going on everywhere, we can manage with no problems, however, if we are very busy or someone is very stressed to get something on Fareharbor in a hurry, it is possible to double book something without Fareharbor having any warning. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros Features that I like most include that a hold can be placed on dates and times by utilizing Private Headlines. New bookings for contacts are very convenient as well as rebooking and cancellations. Plenty of places for notes and the ability to run reports for those various reports. Love all the freedom to program what you want when creating an event, especially when it comes to what information you want to collect from the registrant. #### Cons The load times are extremely slow. In addition, the program will allow overlapping event reservations utilizing the same resources without telling the user. This can allow double booking of the same location, despite what resources are marked when setting up the event. This is a major problem. There is also the inability to delete several bookings for the contact during the same Order. This is annoying and time consuming when the order has 10+ bookings. #### Reasons for choosing FareHarbor I was not included in the decision. #### Reasons for switching to FareHarbor Previous software did not allow us to sale tickets on-line and Fareharbor did. #### Vendor response Hello - thank you for taking the time to write this honest review of your experience with FareHarbor. It is great to know you've been able to take advantage of our features and customization. Regarding your resources and overlapping event reservations, please reach out to our 24/7 Support team! We can review your current set up and provide any recommendations for optimizing your existing resources. Replied April 2020 --- ### Easy To Use Booking System With Great Customer Support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Because it costs the company nothing and their customer service is top-notch I have nothing but great experiences with FareHarbor and the customers do not seem to mind the added fee for online booking as the booking numbers have gone up since implementing FareHarbor! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The team at FareHarbor made the transition to their product super easy. They listened to our requirements and configured the product to accommodate everything required. Both the frontend and backend of the product is easy to navigate and use for both customers and administrators. It integrated with the website with no problems. #### Cons Their fee is pretty steep in my opinion. It's charged to the customer booking, but I don't like the amount of the fee no matter who it is passed on to! #### Reasons for choosing FareHarbor No cost to the company since the fee is added to the customer booking total. #### Vendor response Hello - Thank you for taking the time to share your review with us! We are thrilled to hear you had a great experience working with our Customer Support teams and you've found our Dashboard easy to use. We aim to make your life easier! We understand your feedback regarding the fee, however our experience shows that this fee does not affect your conversions! Once again, thank you for sharing this review with us. If you have any additional questions, please do not hesitate to reach out! Replied May 2021 --- ### Powerful and friendly - Overall rating: 5/5 - Reviewer: MATTHIEU F. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered So far so good, happy to use it and great team behind, helping us to improve our business online. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros its connectivity, various options helps feedbacks, friendly user #### Cons Not a master Jedi yet! but it might be hard to configurate it at your image, since many options are offered. #### Reasons for switching to FareHarbor Better connected, friendlier and better end user experience #### Vendor response Hi Matthieu - thank you for taking the time to give FareHarbor such a great review! We'll get you to master Jedi status in no time. We are always here to help, and never hesitate to reach out! Thanks again. Replied November 2019 --- ### Works well for fishing business! - Overall rating: 5/5 - Reviewer: Bree B. - Verified reviewer: Yes - Industry: Fishery - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with FareHarbor has been very positive. It’s a reliable and efficient booking platform that works especially well for tourism-based businesses with fluctuating schedules and high customer volume. It played a key role in keeping our fishing charter operations organized and running smoothly, particularly with the fast-paced nature of cruise clientele #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros FareHarbor was a fantastic tool for handling bookings for our fishing charter business, especially since we had lots of international cruise clients. The online booking system made it super easy for customers to snag their spots without a ton of back-and-forth chatting. The flexibility it offered was a game changer. We could juggle multiple trips, keep our schedules tidy, and tweak availability on the fly. Plus, it made communicating with our guests a breeze and kept everything in one place, which was crucial during the hectic cruise seasons. #### Cons While the platform is very functional, there can be a bit of a learning curve when first setting up trips, availability, and custom options. Some backend features aren’t as intuitive as they could be, especially when making quick changes during a busy day. #### Vendor response Thank you for such a lovely review, Bree. We're so happy to see our platform gives you more ease in your day to day. We hear you in the some features needing to be more intuitive, and we're going to continue to iterate on our features to make sure we can continue to support you so you can continue to give your guests an amazing experience. Thank you for trusting us with your business, cheers! Replied April 2026 --- ### Good Tour Software - Overall rating: 5/5 - Reviewer: Adam P. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of setting up trips for passengers. Also getting info from the bookings for our trips. Value is good. #### Cons Does not show final price for bookings if you choose to have the customers pay for the credit card processing fees --- ### Best activity booking system out there - Overall rating: 4/5 - Reviewer: Katie S. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Great customer support and does almost everything you can think of and they are always implementing new features. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fareharbor is nearly flawless with integrations to concierges and third party resellers. Customer support is top notch and fast. #### Cons It looks like it was built in 1994 and the cost is expensive but it does exactly what we need it to do. #### Vendor response Thanks so much for the kind words! We’re really happy to hear that FareHarbor’s integrations and support are working well for your team, it's great to see that the platform is helping you get things done. We hear you on the design side. We recently rolled out a modernized reporting experience and are continuing to evolve the look and feel of the platform. If you have suggestions on how we can improve the interface, we’d love to hear them! Feel free to send your ideas to support@fareharbor.com as your feedback plays a huge role in helping us grow and remain the best restech solution in the industry. Thanks again for being part of FareHarbor! Replied August 2025 --- ### FareHarbor has been the best reservation system I've used and the customer service is impeccable! - Overall rating: 5/5 - Reviewer: Sean G. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered FareHarbor is easy to use, great for growing your business and I cannot emphasize enough how amazing everyone that works at FareHarbor is. I would expect that I'd annoy/frustrate them as often as I call them requesting them to change this or to change that. They even made my new website for me after seeing that I was having some success with there program on my previous DIY site. Great Program, Great Company. Thank all y'all at FH! Big shout to [SENSITIVE CONTENT HIDDEN] for all the help recently, as well as all of the staff who've helped me over the years. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love how the software program and app truly works. Everything that the company say works, works. With other reservation systems I tried, there mustve had some issues with the program or something because alot of stuff would randomly not work or do the wrong thing etc etc. The platform is also very aesthetically pleasing, easy to use, and always evolving/growing/staying up-to-date with the newest features available. Doesn't cost you as the business anything! #### Cons There is really nothing much to complain about with FareHarbor. Of course, in a dream world, there would be a cpl/few things I really wish that could be changed and/or part of the program. I wish I could remember what some of them were at this moment, but I can remember that 'connecting a liability waiver' to my FH bookings/items etc was not as hi-tech as I woulda guessed. The waiver app partnership Fh has is with Smartwaivers. From all m research, seems like a pretty good setup but it costs too much for my business because of the large # of waivers used/month etc (in my opinion of course). And it's not just smartwaivers, most all of the good waiver app's out there are similarly priced, but as i said, expensive per month if you use a lot of waivers. In Fareharbor's defense, they have been super super helpful over the years coming up with ideas for me on how I can set up and complete waivers with our customers for free etc. Unfortunately from what I've found, the ways you can accomplish having a waiver system in your booking for free are not nearly as professional or legally strong as if you were to just use the 'Smartwaivers' connection or any of the other professional waivers, like the one I've been using for the last year or so which is a little bit cheaper called 'Waiver Electronic'. The obvious one complaint is that FH charges customers who make a booking online (on my website for example) a 6% fee, totally seperate and additional to any tax, which adds up! #### Reasons for switching to FareHarbor Peek program was terrible, at the time, not sure if it's any better nowdays. Half the stuff didn't work right. It was slow as all get out. #### Vendor response Hi Sean - We hope that you are well and want to thank you for taking the time to write this review about FareHarbor. We are thrilled to hear the impact that our software and Support team have contributed to your business growth. Giving you the tools to grow your business will always be a priority for us and we are happy to help in any way we can, so please never hesitate to call. We appreciate your feedback on our existing features & partnerships and will be surer to relay that to our internal teams. Overall, we have truly enjoyed our partnership with you these last few years and look forward to many more! Replied April 2020 --- ### Clunkier than we'd like but it gets the job done - Overall rating: 3/5 - Reviewer: Rebecca C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We've grown exponentially since we started using FareHarbor. It's a great benefit to having three different departments' events processed through one system. The biggest challenge we face with it now is wanting it to speak to other systems. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Integrating with our organization's website (wolfesneck.org) was easy enough, but the way it looks and operates within our site presents a lot of challenges. For example, a guest needs to click 3 times before they can access the specific event they want to attend, and then it takes the guest to a registration page for the event rather than an event description page, which would be our ideal. And the system seems to function differently depending on which page it links from, and we can't figure out why. (I've emailed to ask to talk to a rep for a tour or consultation two weeks ago and am awaiting a response.) Also, once an event has passed, it disappears from the calendar when it would help us to answer fewer questions if those events remained available for guests to see. What's more, our staff finds it, well, not difficult to use, but clunkier and more difficult than the other systems we use (e.g. CampLife, Asana, Square). For example, issuing refunds or moving a reservation to a different day or time is confusing--I feel like I have to click on several things and go back before I find where I'm trying to go. That said, our bookkeeper loves the report function. It's robust enough to account for our different needs but not so much that it's overwhelming. #### Cons We have a few concerns about how it works for us, which I went into detail about in the question above; but the biggest issue facing us now is integrating FareHarbor and Camplife--allowing them to share guest profiles and payment information. If Fareharbor integrated with Square POS, we could make that work too, but we least like the way FareHarbor doesn't interface with other CampLife systems or others more generally. #### Reasons for choosing FareHarbor We went with FareHarbor because one person, the former campground manager, insisted it was the best option. It wasn't other people's first choice, but since she was going to be in charge of the system, folks essentially let her be the deciding voice. Specifically, she liked the way it was geared to water-focused events, which account for about 50% of our events. #### Vendor response Hi Rebecca - We understand that certain aspects of FareHarbor's features and functionalities can be robust. We are happy to set up additional training if your staff is finding certain areas of the Dashboard difficult to use! Replied February 2021 --- ### A powerful channel manager - Overall rating: 5/5 - Reviewer: Guillaume J. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered SeaZen has growed X3 every year since its first business year 2017 and may reach the break-even point in phase with our forecast. FH is a key partner for this success. Our objective for the future is still to grow. We are currently working into developing a brand licence. We wish to open more solar powered boat club. I hope this will be the opportunity to reinforce our partnership with FH. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I had a previous IT experience before creating my start-up. I found in FH a high level of quality of the support and of the functionalities available. #### Cons The 5% commission is great to start a partnership when you are start-upper. It might become an issue when the business volume will reach a certain threshold. I was already using Stripe before working with FH. I was sure to have the best price in direct with them. Now all the business volume comes though FH and we are based upon an average commission rate. I can't check if this rate might have evolved in my interest if I was going to stay in direct with Stripe. #### Reasons for choosing FareHarbor The 5% commission is great when you are a start-up. You have a limited risk. I read last year an article saying Booking just invested in FH. I though this was a warranty of powerful backup for FH coming from a world leader in travel industry. I thought also this might help us to develop our business with the OTA Booking.com (this didn't came in fact). #### Reasons for switching to FareHarbor Bokun was lacking a function to manage a shared ressource (a boat) used by several tour. Lack of quality of the support #### Vendor response Hi Guillaume - We appreciate the time you took to write this review! We are thrilled to hear that both the software and our support team has exceeded expectations! It is amazing to see the growth SeaZen has experienced and we look forward to many more years of growth. Thanks! Replied November 2019 --- ### FareHarbor Daily User - Overall rating: 5/5 - Reviewer: Antoinette L. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered I am very happy with FareHarbor! I like that there is no monthly fee that I have to pay and the fees that my customers have to pay are small. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ease of the software and how quickly I am able to get a response from the support team when needed. #### Cons I wish the colors were more vibrant on the booking calendar. I have 3 separate escape rooms and the current color scheme is hard to distinct the difference between each room in the booking calendar. #### Reasons for choosing FareHarbor The gentleman whom originally reached out to me was very helpful and offered a remote tour of FareHarbor. He told me the switch from Bookeo would be easy and quick and that FareHarbor would take care of all of the details. It was a quick and easy transition! #### Reasons for switching to FareHarbor I was paying a monthly fee with Bookeo and their customer service team was based out of Austrailia, so any time I had a question or issue it would take days to get resolved. FareHarbor is also a lot more user friendly and easier to get around in. #### Vendor response Hi Antoinette - Thank you for taking the time to write this review! We are happy to hear you have had a great experience working with our team, from our Sales team to our Support! We appreciate your feedback about the colors on the booking calendar! Be on the lookout for our Product & Feature release emails as our team is always looking for ways to enhance the customer experience in our Dashboard. Replied November 2020 --- ### Great option overall - Overall rating: 4/5 - Reviewer: Molly R. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros FareHarbor is an extremely user friendly platform for our business. We take daily reservations for scheduled times, and this program makes it easy to set capacity limits, collect custom information, and process payments. One aspect that is very helpful is the ability for administrators to make changes to all aspects of the experience listings without having to submit a ticket and wait for approval. The customer service is available 24/7 and the representatives are always knowledgeable or willing to find the answer. They will also walk you through the steps to make changes so that you know how to do it in the future. #### Cons Having come from another system, there are a few things I would have liked to have seen in FareHarbor. One is the ability to see abandoned carts. This was a good way to convert sales in our old system, and I feel that loss with FareHarbor. I would also like more control over emails sent out and the ability to cancel automated emails for a particular client or date. #### Reasons for switching to FareHarbor We had too many issues with TripWorks. One was the inability to quickly load pages in the field. Another was reservation times being incorrect after system updates. They also had limited customer service. #### Vendor response Hello Molly, thank you very much for sharing you review and feedback with us. We will take your suggestions into consideration! Replied November 2023 --- ### BEST RESERVATIONS software out there for Tour Providers - Overall rating: 5/5 - Reviewer: Brenda C. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love fareharbor. Recently explored PeekPro but right at the end of the setup, Fareharbor reached out to me and showed me that what I was seeking from Peek was right there. Just didnt know it. I recommend it to all the tour providers who ask. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ive been with Fareharbor since they were a small group starting out in Hawaii. It has evolved over time to be more powerful than before. I like best that they receive their revenue from the credit card transaction. Thus if we have no transaction, there is no cost. #### Cons Doesn't handle multi day rates well. I would love for it to integrate with more apps that I use. Also, doesnt support retail add-ons well (Point of Sale) #### Reasons for choosing FareHarbor It has everything I need to run my business and keep my team organized #### Vendor response We love to hear your positive review! We also appreciate hearing your 'cons' — we cannot improve without hearing this feedback from our clients. Replied March 2023 --- ### Very feature-rich & easy to use! - Overall rating: 5/5 - Reviewer: André H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros - You get a beautiful overview of the day, week and month. You know exactly what's happening, who's handling it and what resources are being used; - Flexibility is a big plus with their 'availabilities' concept. Lets us adjust the schedule in order to optimise operations with incredible ease; - Filters that let you build your custom calendar (and save it!) are brilliant. You only see what you want to/need to see; - Reports are highly customisable; - Fantastic support. #### Cons - Needs work on the invoicing module, currently too basic - API features should be expanded to allow more custom development - Overall design could be a bit more flat/modern, not at all bad though #### Reasons for choosing FareHarbor The flexibility that their 'availabilities' concept allows. With FareHarbor, the system does not limit the optimisation of your operations; The ability to build your own custom calendar. #### Reasons for switching to FareHarbor Support & Features #### Vendor response Hi Andre - Thank you for taking the time to write this amazing review! We are so happy to hear that FareHarbor has made a positive impact on your business and that you have been able to take full advantage of all the software's features and functionalities. We look forward to sharing many more years of success. Thanks! Replied November 2019 --- ### Very disappointing service - Overall rating: 1/5 - Reviewer: Al S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Extremely disappointed with them. They changed the fee structure and would not credit our funds into their account so that we can refund clients, despite numerous calls and emails requesting to do so. Very poor customer service. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Dashboard is equal in quality to that of other alternatives, for example, bookingterminal.com #### Cons They changed the terms and fees so there is no guarantee that what they promise you when you sign up will actually stay that way long term. They have the worst customer service I encountered in any business, not replying to emails or calls, nor assisting even if things are urgent. #### Vendor response Hello Al, thank you for leaving your review. Your feedback has been noted! Replied January 2025 --- ### From very satisfied to totally dissapointed - Overall rating: 1/5 - Reviewer: Camilo G. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered I've been using Fareharbor for 6 years, and I must say I have passed from being a very satisfied customer to being totally dissatisfied. I am highly disappointed with FH in general, particularly the decreasing quality of customer service, the extra charges for pretty much everything, the commission fees, and the incredibly outrageous prices on the FH websites you are planning to charge. I would never recommend your services to a friend or colleague. I hope whoever reads this review avoids this company at all costs. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Customer service WAS very good, and commission rates WERE fair (Past tense) #### Cons They seem completely uninterested in keeping customers. Now, they seem more interested in finding creative ways to destroy small businesses. #### Vendor response Hello Camilo, we understand your concern surrounding the recent changes with our fees. We are making these changes so we can continue to improve our product, releasing more innovative features that will help each of our operators grow. If you have any further questions, please reach out to our Support team. Replied October 2024 --- ### Remarkably flexible. Does everything I need it to do. Support people look for ways to help my biz. - Overall rating: 5/5 - Reviewer: David S. - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered I wrote a review for software that I use. I don't know what Capterra really does, but I might look to see if I can find a substitute for QuickBooks accounting software here. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Cleverly flexible. Has configurable settings to do all sorts of customizing of available time slots, staffing, pricing, etc. I never run into something I wish it would do that it doesn't already do. I know there are portions I am not even using that would probably benefit me even more. Easy to populate initially. I really don't remember much about that process because the FareHarbor people did most of it for me. The support team calls me from time to time to check if they can help me configure my upcoming seasonal schedule or anything else. Sometimes they contact me to notify me of new features I might be interested in. They spread non-competitive information about their other customers' experiences that might benefit me with regard to managing reviews, working with affiliates, working with concierges, etc. Integrates with Viator and Expedia and other resellers. Has never ever been unavailable. #### Cons It can't be both endlessly configurable/customizable and fast/simple at the same time. So I feel like there are a lot of clicks to get done what I need. I can't think of how to eliminate clicks though without eliminating features. Beyond that, I am reaching for ideas. Perhaps if there were some sort of integration with our QuickBooks accounting software that would be helpful. Because I am on it all day every day, perhaps an android app would be better than accessing it from the browser on my phone, but I am not sure how beneficial that would be. I am unsure how they could do it, but they as a company don't have any web presence that drives visitors to their vendors. Back when Zozi was around, they had a website that steered people to their customers but that was a different business model. I can't complain about the cost. I pay them so little that I wonder how their business model works. But I really have to get creative to think of any shortcomings. None that are software related. #### Vendor response David, thanks for the detailed review! We appreciate the feedback. It's always been a pleasure working with you. If there's ever anything we can help with, please don't hesitate to reach out! We're always available. Replied April 2018 --- ### Good for small operators and their first access to technology - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Gives direct connection with some OTAs, through API.The software has some interesting features that could be very useful (shared resources, crew...), but these need to be implemented better.The pricing model allows to spend almost nothing, transferring the cost to the final user (although this can be tricky).Therefore it is a good option for a small tour operator that has no technology and very few selling channels and needs a software to automate some processes, to easily sell online, and to get connected to some OTAs. #### Cons The good ideas about some features are wasted because of the extreme difficulty in setting and using them, therefore forcing the tour operator to have the software support having to always set and update everything. This process is extremely time consuming and can create misunderstandings and errors.A structured tour operator would need a complex (but not complicated) system where they can set and update everything by themselves, exactly when they need.The rate managing is a hassle, especially if you have many distributing channels. #### Vendor response Thank you for sharing your review with us! We cannot improve without your feedback. Please reach out to our Support team with any questions you have 24/7. Replied March 2023 --- ### Fareharbor Prioritises Marketing Itself above its Customers - Overall rating: 4/5 - Reviewer: Steve P. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered Fareharbor offers a great booking service aside from the limitations mentioned. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Customer service was excellent for installation and has been great for trouble shooting ongoing issues. Backend of the software is quite intuitive. #### Cons We selected and installed Fareharbour over Rezdy but one of the big disadvantages I see with Fareharbor relates to branding. Our website has a dark theme and Fareharbor currently does not have any flexibility to move beyond its white background booking windows (Rezdy does). This means our customers are jolted into a new environment once they click the book now button. The other issue is the only chance given to brand the pages is on the initial booking landing page, all subsequent booking pages are branded by Fareharbor logos and there is no option even to co-brand. I raised this with their developers and the response was sorry, its all hard coded. I then asked if I could have the fareharbour branding removed from the booking pages. Same deal, sorry, its all hard coded. For me this is not service orientated, we are the client and we should at least be able to choose if we want their logo presented, even if we have to pay a different rate. This would be important if you think that Fareharbor software gives your business a competitive advantage and you dont want to advertise to your competitors who provides your booking software. Bottom line seems that Fareharbor cares about their brand more than yours. That sux! Fareharbors booking calendar cannot manage multi-day bookings very well. Our business runs courses that span over 4 weeks. The Fareharbor calendar can only publish a workaround that presents all dates as text on the course start date. Clunky! #### Reasons for choosing FareHarbor We chose Fareharbor because Rezdy couldnt really work with multi-day bookings. #### Vendor response Hi Steve - Thank you for taking the time to write this review and providing us with your honest feedback. Above all else, our priority is to grow your business. While the FareHarbor logo may pop up during the book form, the FareHarbor Lightframe is designed to create a streamlined buying experience for your customers that converts. As you mentioned, this hard-coded on our end, however this integration allows you to easily track sales sources and conversion metrics. Regarding the multi-day bookings, while we understand there may be some current limitations, our Product Team is always looking for ways to expand on our current features and functionalities. Please be on the look out for our Product and Feature Release Announcements Replied December 2020 --- ### One size really does fit all, shape it to fit your form - Overall rating: 5/5 - Reviewer: Cleopatra B. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Many other platforms have tried to lure us away from FH over the years. I can't fault their service or product, so we'll be staying put for now :) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer support is at the other end of the phone. Not only immediate but knowledgable with solutions. System has developed with our product over the years. FH are always open to new ideas and improving their system. Easy booking system on the customer end. Great admin platform on the backend. #### Cons Some of the features can be a little confusing initially. Restrictions on bookings & availabilities, coupon codes. --- ### Fareharbor has been one of the best business decision we have ever made. - Overall rating: 5/5 - Reviewer: Bill L. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered Makes signing up for our programs easier for our clients and easier for us to manage. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fareharbor is totally customer focused. They work to help us grow our business. You hear businesses say these things but usually they are only looking to grow their business. Fareharbor's customer support is the best we have ever used. Most of the service is easy to use but when you need that extra help, Fareharbor is always there to help with staff that are professional and know the product well. They both save us money and at the same time help us grow our business and make more profits. The bottom line is if you have a business that takes reservations, you should be using Fareharbor. #### Cons While I think the service is easy to use, I hope (and know) it will get easier and move powerful each month. Fareharbor is constantly updating the service and the updates are mostly transparent to us and to our clients. I really don't have anything even a little negative to say about Fareharbor. #### Vendor response Okay, this might just be our new favorite review! Thanks for the wonderful feedback. We really appreciate it. It makes us happy to hear that our customer focus shines through. If there's ever anything we can help with in the future, please don't hesitate to reach out. Our support team is always available! Replied April 2018 --- ### More than just software - Overall rating: 5/5 - Reviewer: Steve B. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered The folks at FareHarbor have created a culture that is dedicated to taking care of their customers. And they understand that to do that well, I need to be able to take good care of my customers too. From onboarding, to management transitions, to routine support, the team at FareHarbor has truly been a pleasure to work with. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros FareHarbor provides our business with a solid platform from which to sell our tickets, with particular emphasis on online conversion. The ability to manipulate booking flow for various seasons, events, and accommodations is key, along with the ability to shape consumer expectations through confirmation and reminder emails or text messages. Adjusting bookings is simple and intuitive. On top of all that, FareHarbor's SUPPORT is top notch. #### Cons Because of the depth and breadth of our product offerings, FareHarbor can at times be a cumbersome dashboard to work with at the Point of Sale level. But I wouldn't trade the flexibility that we have to negotiate bookings and assist customers for something simply less-cumbersome. #### Vendor response Hi Steve! Thanks so much for your honest review and spotlighting our support teams. Our culture involves treating every customer like Ohana and we are thrilled to hear you feel the same way. We understand that features housed in our powerful booking software can be a bit intimidating but please do not hesitate to reach out to our support team if you every have questions. We love talking about dashboards! Replied February 2019 ## More reviews [Next reviews](https://www.softwareadvice.com/ticketing/fareharbor-profile/reviews/?page=2) --- FareHarbor Reviews, Pros and Cons - 2026 Software Advice