--- title: "FareHarbor Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of FareHarbor. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if FareHarbor is a good fit for you!" source_url: "https://www.softwareadvice.com/ticketing/fareharbor-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Reservations Software](https://www.softwareadvice.com/hotel-management/reservation-comparison/) / [FareHarbor](https://www.softwareadvice.com/ticketing/fareharbor-profile/) / FareHarbor Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/ticketing/fareharbor-profile/) Reviews [Alternatives](https://www.softwareadvice.com/ticketing/fareharbor-profile/alternatives/) # FareHarbor User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 1,132 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.8/5 - Value for money: 4.6/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 937 reviews (83%) - 4 stars: 145 reviews (13%) - 3 stars: 23 reviews (2%) - 2 stars: 7 reviews (1%) - 1 star: 20 reviews (2%) ### Most mentioned pros - We could juggle multiple trips, keep our schedules tidy, and tweak availability on the fly. Plus, it made communicating with our guests a breeze and kept everything in one place, which was crucial during the hectic cruise seasons. - It’s a reliable and efficient booking platform that works especially well for tourism-based businesses with fluctuating schedules and high customer volume. - FareHarbor was a fantastic tool for handling bookings for our fishing charter business, especially since we had lots of international cruise clients. ### Most mentioned cons - Tasks that should be simple and quick often take far longer than necessary, which creates unnecessary stress when you’re trying to plan or manage something important. When you rely on a system to coordinate schedules or bookings, time matters, and the delays I experienced made the platform feel unprofessional. - Tasks that should be simple and quick often take far longer than necessary, which creates unnecessary stress when you’re trying to plan or manage something important. When you rely on a system to coordinate schedules or bookings, time matters, and the delays I experienced made the platform feel unprofessional. - Another issue is the overall communication and transparency. When problems arise or something takes longer than expected, there isn’t always clear information about what is happening or how long things will take to resolve. ## FareHarbor customer reviews Showing reviews 1-25 of 1,132 (page 1). ### Today we were surprised it did work - Overall rating: 5/5 - Reviewer: Peter B. - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We're glad the double booking stopped but now our day is filled with nothing but cancelling guests when they call upset. We really need a feature that allows us to mark if the room is clean or dirty. Waivers processed through the web are still a miracle and process without freezing everything as long as customers are smart enough to sign them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer profile section has been fine. FareHarbor does collect all reservations in one place (which is nice) unlike the other platform that usually just breaks. My finance team continues to whine about KLOOK API being non-existent. We were also shocked that customer calendar worked this morning and didn't crash on us. #### Cons Transition for our farm was complete trash and Fare Harbor failed to deliver on their promises. Every time an agent attempts to use a booking.com Europe zip code it will freeze and cause Square to fail. #### Vendor response Hello, I’m unable to see your FareHarbor username on this review platform, but based on the items you mentioned, I’ve shared my email so we can take a closer look. Thank you for letting us know where we can improve our product for farm operators like you. Availability Notes may be helpful for tracking rooms as clean or dirty (they only show in the dashboard), and I’d also like to learn more about the double-booking issues you mentioned. A dashboard audit may help us better understand what’s causing that, we certainly don’t want FareHarbor to contribute to a negative customer experience. For Klook, I also want to clarify that FareHarbor does have an API connection. Feel free to contact me directly so we can review these items with you. Thank you for choosing FareHarbor and for leaving such a thoughtful review! Replied October 2026 --- ### I'm happy the boat rental reservation worked - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 51-200 employees - Product usage: 1-3 years · weekly - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Now we can dispute the charge backs ourselves, which is nice since no matter how good others may be at handling money issues, things will still go wrong. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros When you add your own questions to the online booking section, it seems to double our reservations. Which is probably okay I guess since I'm getting less phone calls. It's amazing the site did not crash after we created those additional questions to be used with tours. #### Cons When I try to get into the back end of this program, it requires some serious learning/training. Getting out of their contract was supposed to be very difficult so we're pretty much stuck with it. I'll need to go buy myself a new pair of boots. #### Vendor response Hello! Thank you for sharing this. If adding custom questions is causing duplicate reservations, that is not expected behavior and is something Support should review with you directly. I’ve shared my email here as well so we can connect and make sure the right team has the details. I also hear you on the learning curve in the Dashboard. We offer free live retraining with real people for teams who want extra support, even if you’ve been live with FareHarbor for a while, and I’d be happy to help get that set up for you. I’m glad to hear the customer profile section and chargeback tools have been helpful. We know that chargebacks are a HUGE pain for our operators, so we make sure to send the most thorough Dispute Packets as possible, along with the info our operators provide. Thank you again for choosing FareHarbor and for taking the time to leave a thoughtful review. Replied October 2026 --- ### Surprisingly it doesn't break that much - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: 3-5 years · weekly - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It stops people from overbooking the kayaks I guess so I don't have to yell at angry tourists. I dropped a piece of pepperoni on my keyboard just now. It is a relief that the automated emails actually send out most of the time because doing that by hand before was the worst. The schedules for the guides is in one place. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The calendar put all the booking together which I guess is fine and I don't have to think about it too much. They answer the chat pretty fast when stuff breaks which is a relief because I expected it to crash today. The report thing works alright. #### Cons Sometimes you have to click the buttons on the mobile app like ten times before it even register anything which makes me want to throw my phone. The payout takes over 7 days sometimes. And also why cant I just type the number of guests instead of smashing the plus button forever. #### Vendor response Maybe we should change our tagline to, "FareHarbor: Prevents angry tourists". Thank you for the concise feedback on your mobile experience with our software, I've passed it along to our developers. We appreciate you taking to time to leave a review, and hope you enjoyed the rest of your pepperonis! Replied October 2026 --- ### you need to try this you'll love it - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. there are very little things I dont like but mostly it's super convenient..I do recommend this to everyone #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I love that it's a pay as you go.and how easy it's to pass the processing fees onto the end customer #### Cons the booking fees can accumulate over time .and the fees can get a bit pricey.it is a bit confusing at first.. #### Vendor response Thanks Melissa for such a kind review! We love partnering with you. Replied October 2026 --- ### Glad that at least the online booking part of things will work - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It prevents double-bookings for the waterpark so I don't have to deal with angry parents asking for refunds, and I also kind of like the colors used in the calendar. taking payments online is a lot easier than dealing with those stupid old paper forms that get ruined by water. Just happy it collects the money and mostly runs ok with the waiver's so I can shut off the computer and finally head home. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros FareHarbor manages all 100 of my kayaks and does not overbook them (that's nice) and they answer back in minutes via live chat (which is a miracle as most of the time I think the whole system will crash on me). #### Cons They hold my money for 7 days (that make no sense and really hurts cause we got to pay the guides right now). I really dislike that i cant replicate add-ons for different activity. the android app is totally buggy. you have to hit the "increase" button a million times because it won't allow you to enter your guests (which is frustrating). #### Vendor response That is a lot of kayaks! We’re glad FareHarbor is helping prevent overbookings and making it easier to manage online payments, waivers, and your day-to-day workflow. For the 7-day hold, that can sometimes apply to new or recently updated bank accounts as a security measure. You can review your payout settings in Settings > Bank & Payments > Overview, or contact Support so we can take a closer look at your account. I’d also like to learn more about the add-on workflow and the Android app issue you mentioned so we can get those details to the right team. I've shared my email with you via the review platform. Thank you for taking the time to leave such a detailed review, and thank you for choosing FareHarbor! Replied October 2026 --- ### Better than my previous system - Overall rating: 5/5 - Reviewer: Usama S. - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Prior to using this new method I spent most of my days on the phone. With this new program my customers simply press a button and I don’t have to communicate with them at all. Prior to using this new program, viewing a list of which rental boats were available versus those already on the water took much longer than it does currently. The automated emails are sent automatically – I no longer have to send them manually. As far as phone calls at home go, it is nice not to receive multiple calls during the evening for reservation requests. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am out of time as my coffee has gone ice cold and I have three other tasks left to complete; that is why I will be keeping this short. To my surprise the support team answered back through the chat area. They also seemed very patient with me. I also like that it is mobile friendly so that I can view the calendar while I’m away from my desk. #### Cons Every year I have to contact their customer service department. The reason for this is that there seems to always be some sort of error and/or discrepancy in the numbers. A number of our guests were double charged and I ended having to refund each guest out of my own money. It’s frustrating that you can’t simply transfer someone from one tour of your home to an in depth tour. #### Vendor response I hope your coffee was still delicious even if it was cold. We'd like to hear more feedback on our reporting and where you're seeing some discrepancies. Sometimes these can come from an unchecked box or, since reporting is so customizable, needing a different report altogether. In any case, I'd be happy to check on it with you- I shared my email in this response. Thank you for such positive feedback on your FareHarbor experience! We look forward to continuing our partnership with you. Replied October 2026 --- ### Good Tour Software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of setting up trips for passengers. Also getting info from the bookings for our trips. Value is good. #### Cons Does not show final price for bookings if you choose to have the customers pay for the credit card processing fees #### Vendor response Yes, we do have our current setup as you indicated, the customer does not absorb the credit card fee. However, if you'd like to change this, we can add it as a custom field in your book form with the credit card fee. Feel free to contact me if you have questions on this, I have included my email to be sent to you. Thank you so much for taking the time to leave a review and let us know what you'd like to see as we continue to improve our platform. Replied October 2026 --- ### Works well for fishing business! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Fishery - Company size: 2-10 employees - Product usage: 1-3 years · monthly - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with FareHarbor has been very positive. It’s a reliable and efficient booking platform that works especially well for tourism-based businesses with fluctuating schedules and high customer volume. It played a key role in keeping our fishing charter operations organized and running smoothly, particularly with the fast-paced nature of cruise clientele #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros FareHarbor was a fantastic tool for handling bookings for our fishing charter business, especially since we had lots of international cruise clients. The online booking system made it super easy for customers to snag their spots without a ton of back-and-forth chatting. The flexibility it offered was a game changer. We could juggle multiple trips, keep our schedules tidy, and tweak availability on the fly. Plus, it made communicating with our guests a breeze and kept everything in one place, which was crucial during the hectic cruise seasons. #### Cons While the platform is very functional, there can be a bit of a learning curve when first setting up trips, availability, and custom options. Some backend features aren’t as intuitive as they could be, especially when making quick changes during a busy day. #### Vendor response Thank you for such a lovely review, Bree. We're so happy to see our platform gives you more ease in your day to day. We hear you in the some features needing to be more intuitive, and we're going to continue to iterate on our features to make sure we can continue to support you so you can continue to give your guests an amazing experience. Thank you for trusting us with your business, cheers! Replied April 2026 --- ### Fareharbor - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Architecture & Planning - Company size: Self-Employed - Product usage: a free trial · monthly - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered My experience with FareHarbor has been frustrating and disappointing. From a user’s perspective, the platform feels inefficient and poorly designed when it comes to respecting people’s time. One of the biggest issues I encountered was how long certain processes take compared to what you would expect from a modern booking and management platform. Tasks that should be simple and quick often take far longer than necessary, which creates unnecessary stress when you’re trying to plan or manage something important. When you rely on a system to coordinate schedules or bookings, time matters, and the delays I experienced made the platform feel unprofessional. Another issue is the overall communication and transparency. When problems arise or something takes longer than expected, there isn’t always clear information about what is happening or how long things will take to resolve. That lack of clarity makes it difficult to trust the system, especially when your time and personal plans are involved. What disappointed me the most is how these issues affect real life. Time spent dealing with delays and confusion is time taken away from family, responsibilities, and peace of mind. A platform like this should make things easier, not add extra frustration. FareHarbor has potential as a service, but based on my experience it needs significant improvement in efficiency, communication, and respect for users’ time. Until those issues are addressed, it’s hard for me to recommend it to others. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros FareHarbor is very easy to use and makes managing bookings much more organized. The interface is straightforward, which makes it simple to check reservations, update schedules, and keep track of customers without confusion. I also liked how everything is centralized in one place, which saves time compared to juggling multiple systems. Another great feature is the automated confirmations and reminders sent to customers—it helps reduce no-shows and keeps everyone informed. Overall, the platform is reliable and makes day-to-day operations smoother for businesses that rely on scheduling and reservations. #### Cons One of the biggest issues I encountered was how long certain processes take compared to what you would expect from a modern booking and management platform. Tasks that should be simple and quick often take far longer than necessary, which creates unnecessary stress when you’re trying to plan or manage something important. When you rely on a system to coordinate schedules or bookings, time matters, and the delays I experienced made the platform feel unprofessional. Another issue is the overall communication and transparency. When problems arise or something takes longer than #### Vendor response We really appreciate you taking the time to leave such a thoughtful and thorough review of your FareHarbor experience. It’s clear from your feedback that while you found value in the organization and reliability of the platform, you also experienced frustrations around efficiency and communication. We’re sorry to hear that some processes felt slower than expected and created stress when the goal is to make running your business easier. We understand how important it is that the tools you rely on help you maintain a seamless operation while also protecting your time outside of work. Your feedback is incredibly valuable and helps us understand where we can improve. Whenever you may have the time, please feel free to reach out to support@fareharbor.com with details around the features or situations you experienced so our team can review and continue improving the experience (feel free to put ATTN: Rebekah at FareHarbor). Thank you again for your honesty! Replied March 2026 --- ### FareHarbor is fair - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Warehousing - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros FareHarbor is very user friendly. It worked well with other sites. It made my overall booking experience very pleasant. #### Cons The one thing I really did not like about FareHarbor was the high fees. I believe it was due to where I was located. #### Vendor response Thank you so much for your review, we're happy to hear you found ease using our technology. Our pricing model can vary depending on a few factors when it comes to fees. We'd love to hear more of your feedback on how we can make this work better for you! If you'd like to give some specifics, please reach out to support@fareharbor.com. Thank you! Replied January 2026 --- ### My Only Regret Is Not Starting Sooner - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Leisure, Travel & Tourism - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered Reliable, professional, honest. Every question is answered. Every promise fulfilled. What more is there? #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Fareharbor software has freed me to get back to doing what makes my company great and puts the entire back office functions at my finger tips: booking, assigning roles, servicing my clients, and ensuring my reporting is clear and easy to follow has gone from consuming most of my time to becoming a second thought. I have an entire staff in my pocket and the support and training from FareHarbor are always there when I have a question. #### Cons I would like to be able to send more automatic mails than currently possible. That's it. #### Vendor response Hi Dave - Thank you for taking the time to write this review! FareHarbor was designed to help tour operators, such as yourself, grow their businesses - we are happy to hear that you have been able to leverage the software to handle the operational day to day of your business. We look forward to growing this partnership! Thank you! Replied October 2019 --- ### Great software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall the company has been great for us, especially getting us through our growing pains. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like how you can do everything in the backend, reports, inventory, taxes. It allows you to look at future bookings and see future sales. #### Cons The training was not the best. But when you do need help the majority of the time there customer service is great. #### Vendor response Hello, thank you for your review! We are very happy to hear about your experience switching to FareHarbor — we're thrilled to be your partner in success. Replied May 2025 --- ### FareHarbor Has Finger On Pulse of My Business & Like Having One's Own Private Team! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered I grew up with eTix, moved along with ZERVE (whom I adored) and then came into FareHarbor once ZERVE bit the dust. FareHarbor had some kinks at first but then took the torch and ran with it like a leader well in touch with things. I like that FareHarbor gets that although there's a template or universal aspect to tour businesses, that there are also some like my own that are constantly changing, evolving and pushing the envelope and do more than stay conventional. It means the world that their team is open to my evolution and are willing to work to create new dimensions to their own system to help me fulfill my vision! That's massive and money in the bank! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Sounds cliche, but it's very organic and "thinks" like someone in the tour industry. It's almost scary! It's like the software knows what I'm thinking at times, stays ahead of me but then other times, it's like I'm teaching it new things. Very collaborative feeling. #### Cons I doubt if anything is dummy proof but this is as close as it can get. I do hope that in the future, they will find a way for me to add some alternative things to the checkout for the customer. I have a product that is related to the traveler experience and would love to have it as a check out option right before they buy the tour tickets or complete the transaction because I feel its like a final sale's plug reminder that they might either jump on board with or be interested enough to go back and review the product's description and be influenced to purchase it last second. Currently its an item for sale but its too separated from where I think it needs to be personally. --- ### Good if you're a big business. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. A little rough in the beginning but eventually got it working. They were helpful with all setups and tackled any issue quickly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros API connectivity. It synced up with a lot of my partners #### Cons Trying to strong arm small businesses who are already being squeezed by Viator. #### Vendor response Hello Joseph, thank you for sharing your honest review about our product and services! Replied April 2025 --- ### Works for basic needs, but has gaps - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Law Practice - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall we are booking field trips, tours, and other events. There are multiple users and multiple locations that we are all trying to book within. In the event we are all paying very close attention to what is going on everywhere, we can manage with no problems, however, if we are very busy or someone is very stressed to get something on Fareharbor in a hurry, it is possible to double book something without Fareharbor having any warning. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros Features that I like most include that a hold can be placed on dates and times by utilizing Private Headlines. New bookings for contacts are very convenient as well as rebooking and cancellations. Plenty of places for notes and the ability to run reports for those various reports. Love all the freedom to program what you want when creating an event, especially when it comes to what information you want to collect from the registrant. #### Cons The load times are extremely slow. In addition, the program will allow overlapping event reservations utilizing the same resources without telling the user. This can allow double booking of the same location, despite what resources are marked when setting up the event. This is a major problem. There is also the inability to delete several bookings for the contact during the same Order. This is annoying and time consuming when the order has 10+ bookings. #### Vendor response Hello - thank you for taking the time to write this honest review of your experience with FareHarbor. It is great to know you've been able to take advantage of our features and customization. Regarding your resources and overlapping event reservations, please reach out to our 24/7 Support team! We can review your current set up and provide any recommendations for optimizing your existing resources. Replied April 2020 --- ### Easy To Use Booking System With Great Customer Support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Because it costs the company nothing and their customer service is top-notch I have nothing but great experiences with FareHarbor and the customers do not seem to mind the added fee for online booking as the booking numbers have gone up since implementing FareHarbor! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The team at FareHarbor made the transition to their product super easy. They listened to our requirements and configured the product to accommodate everything required. Both the frontend and backend of the product is easy to navigate and use for both customers and administrators. It integrated with the website with no problems. #### Cons Their fee is pretty steep in my opinion. It's charged to the customer booking, but I don't like the amount of the fee no matter who it is passed on to! #### Vendor response Hello - Thank you for taking the time to share your review with us! We are thrilled to hear you had a great experience working with our Customer Support teams and you've found our Dashboard easy to use. We aim to make your life easier! We understand your feedback regarding the fee, however our experience shows that this fee does not affect your conversions! Once again, thank you for sharing this review with us. If you have any additional questions, please do not hesitate to reach out! Replied May 2021 --- ### Powerful and friendly - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Leisure, Travel & Tourism - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered So far so good, happy to use it and great team behind, helping us to improve our business online. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros its connectivity, various options helps feedbacks, friendly user #### Cons Not a master Jedi yet! but it might be hard to configurate it at your image, since many options are offered. #### Vendor response Hi Matthieu - thank you for taking the time to give FareHarbor such a great review! We'll get you to master Jedi status in no time. We are always here to help, and never hesitate to reach out! Thanks again. Replied November 2019 --- ### Best activity booking system out there - Overall rating: 4/5 - Reviewer: Katie S. - Industry: Leisure, Travel & Tourism - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Great customer support and does almost everything you can think of and they are always implementing new features. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fareharbor is nearly flawless with integrations to concierges and third party resellers. Customer support is top notch and fast. #### Cons It looks like it was built in 1994 and the cost is expensive but it does exactly what we need it to do. #### Vendor response Thanks so much for the kind words! We’re really happy to hear that FareHarbor’s integrations and support are working well for your team, it's great to see that the platform is helping you get things done. We hear you on the design side. We recently rolled out a modernized reporting experience and are continuing to evolve the look and feel of the platform. If you have suggestions on how we can improve the interface, we’d love to hear them! Feel free to send your ideas to support@fareharbor.com as your feedback plays a huge role in helping us grow and remain the best restech solution in the industry. Thanks again for being part of FareHarbor! Replied August 2025 --- ### FareHarbor Daily User - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Entertainment - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered I am very happy with FareHarbor! I like that there is no monthly fee that I have to pay and the fees that my customers have to pay are small. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ease of the software and how quickly I am able to get a response from the support team when needed. #### Cons I wish the colors were more vibrant on the booking calendar. I have 3 separate escape rooms and the current color scheme is hard to distinct the difference between each room in the booking calendar. #### Vendor response Hi Antoinette - Thank you for taking the time to write this review! We are happy to hear you have had a great experience working with our team, from our Sales team to our Support! We appreciate your feedback about the colors on the booking calendar! Be on the lookout for our Product & Feature release emails as our team is always looking for ways to enhance the customer experience in our Dashboard. Replied November 2020 --- ### Great option overall - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros FareHarbor is an extremely user friendly platform for our business. We take daily reservations for scheduled times, and this program makes it easy to set capacity limits, collect custom information, and process payments. One aspect that is very helpful is the ability for administrators to make changes to all aspects of the experience listings without having to submit a ticket and wait for approval. The customer service is available 24/7 and the representatives are always knowledgeable or willing to find the answer. They will also walk you through the steps to make changes so that you know how to do it in the future. #### Cons Having come from another system, there are a few things I would have liked to have seen in FareHarbor. One is the ability to see abandoned carts. This was a good way to convert sales in our old system, and I feel that loss with FareHarbor. I would also like more control over emails sent out and the ability to cancel automated emails for a particular client or date. #### Vendor response Hello Molly, thank you very much for sharing you review and feedback with us. We will take your suggestions into consideration! Replied November 2023 --- ### BEST RESERVATIONS software out there for Tour Providers - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Sports - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love fareharbor. Recently explored PeekPro but right at the end of the setup, Fareharbor reached out to me and showed me that what I was seeking from Peek was right there. Just didnt know it. I recommend it to all the tour providers who ask. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ive been with Fareharbor since they were a small group starting out in Hawaii. It has evolved over time to be more powerful than before. I like best that they receive their revenue from the credit card transaction. Thus if we have no transaction, there is no cost. #### Cons Doesn't handle multi day rates well. I would love for it to integrate with more apps that I use. Also, doesnt support retail add-ons well (Point of Sale) #### Vendor response We love to hear your positive review! We also appreciate hearing your 'cons' — we cannot improve without hearing this feedback from our clients. Replied March 2023 --- ### Very feature-rich & easy to use! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros - You get a beautiful overview of the day, week and month. You know exactly what's happening, who's handling it and what resources are being used; - Flexibility is a big plus with their 'availabilities' concept. Lets us adjust the schedule in order to optimise operations with incredible ease; - Filters that let you build your custom calendar (and save it!) are brilliant. You only see what you want to/need to see; - Reports are highly customisable; - Fantastic support. #### Cons - Needs work on the invoicing module, currently too basic - API features should be expanded to allow more custom development - Overall design could be a bit more flat/modern, not at all bad though #### Vendor response Hi Andre - Thank you for taking the time to write this amazing review! We are so happy to hear that FareHarbor has made a positive impact on your business and that you have been able to take full advantage of all the software's features and functionalities. We look forward to sharing many more years of success. Thanks! Replied November 2019 --- ### Very disappointing service - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Extremely disappointed with them. They changed the fee structure and would not credit our funds into their account so that we can refund clients, despite numerous calls and emails requesting to do so. Very poor customer service. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Dashboard is equal in quality to that of other alternatives, for example, bookingterminal.com #### Cons They changed the terms and fees so there is no guarantee that what they promise you when you sign up will actually stay that way long term. They have the worst customer service I encountered in any business, not replying to emails or calls, nor assisting even if things are urgent. #### Vendor response Hello Al, thank you for leaving your review. Your feedback has been noted! Replied January 2025 --- ### Pay as you go - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered Fareharbor was the perfect solution for us over the last years but with increasing direct sales, the commission fee is getting now out of control. We will change therefore sooner or later again to Bokun, which is kinda sad. For comparison: Bokun Pro = 588USD/Year (1.5% Fee on 100.000USD Sales = 1.500USD) Total: 2.088USD/Year Farharbor = 6.0% Fee on 100.000USD Sales = 6.000USD) Total: 6.000USD/Year #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The pay-as-you-go function, as we have changed from Bokun to Fareharbor during Covid. I think this is the only business model that is fair, as both sides have the same reasoning to develop sales in that case. #### Cons - The Marketplace is very weak - No option to cover the booking fees for customers (this doesn't make sense to me, especially no with Google Business integration, as customers can see that tours are cheaper on other OTA platforms like GYG or Viator). - The bookings fees of 6,00% is very high, 4.00% would be much more reasonable #### Vendor response Hi Rene, thank you for leaving your review. We appreciate hearing your feedback and will take it into consideration! Replied December 2023 --- ### Lightyears beyond Bookeo - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: May 2017 - Review source details: This review was submitted organically. No incentive was offered Everything related to booking and reservation management, payment processing, etc. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very deep, extensive functionality. It blows me away how much you can do with this software. The level of customization is mind boggling. We were formerly with Bookeo and it was alright, especially considering the low price, but it was quite simplistic and that caused us some frustrations. It was also pretty outdated in the user interface appearance. Fareharbor booking interface looks very slick and it's a lot quicker for customers and reservationists to make bookings. The software on the backend is very powerful and well thought out. You get complete functionality on mobile and iPhone app that you do with desktop. Bookeo was frustrating how watered down their mobile version was. And they said they had zero interest in making an iPhone or Android app. Fareharbor is a "full service" solution the likes of which I have never seen. They have a department that will create a new Wordpress website for you, a dept that works to set up affiliate access so third parties can book through the system without calling you. They integrate seamlessly with Viator/Expedia/etc. They have several teams of people that specialize in different areas. You get a ton of attention as a new customer and they take care of almost all the setup work. If you are the type that doesn't want to learn how to do any of this kinda stuff yourself or you don't have the time to, Fareharbor is a great solution. I was skeptical that any booking software could be THAT much better than another, but it really is. #### Cons I was very excited to hear about all the many impressive features they offer. What I didn't realize is that it takes a lot of effort to set them all up. Granted they can do ALL of the work for you, so you're in no way left on your own with any of it. But it does take time. I'm a do-it-yourself kind of person; Bookeo was 100% do-it-yourself and I was fine with that. I'm the type of person that doesn't like asking for help or asking other people to do something for me. I want to figure it out and customize it myself. ...Fareharbor is NOT a do-it-yourself system. You will absolutely need their help for a lot of the features to get set up properly. I tried exploring on my own to set up some customization and there's no way you'd be able to figure out most of the feature setup on your own. To be fair, their software isn't designed to be that way, though. It's not a Squarespace/Wix/Bookeo style product. It's very customizable, and as such, you need their help. It takes some time, dozens of phone calls and emails over the course of weeks (and months, as you fine-tune the deeper features). And there is a learning curve. But the depth of functionality and the extensiveness of their software is worth it in the end. Tech support team is great, always taking calls 24/7 (email response time is kinda slow though). Can't imagine anyone else being better. I see why they have so many customers. #### Vendor response Christopher, Thank you so much for the detailed review! We love hearing this kind of feedback from our clients, and appreciate you taking the time to lay out your experience. We're always looking to balance our catalog of features with overall ease-of-use. But know that we'll be here 24/7 while you learn your way around the more complicated features! Thanks again, Becca Replied May 2017 ---