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Grenadine Event Software vs Regpack

Grenadine Event Software vs Regpack

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Overall Rating
4.7 (35)
4.4 (364)
Ease-of-Use
4.4 / 5
4 / 5
Value for Money
4.8 / 5
4.4 / 5
Customer Support
4.9 / 5
4.3 / 5
Functionality
4.5 / 5
4.2 / 5
Last Review Written
February 6, 2020
June 8, 2024
Pros/Cons
  • Pros

  • Grenadine's customer service is fantastic. They offer fantastic solutions and they are always keen to help.
  • Excellent and responsive customer support. Love the programming grid, ADORED that I didn't have to cross check double bookings myself.
  • The app is very useful for all participants and for the planners. I much appreciate the continuous improvement of the functions and the help of the team.
  • Cons

  • We wanted only one choice and when something was selected, would "gray" out the other options. Instead people signed up for multiple by accident and then we had a mess to try and cancel and clean up.
  • Unfortunately, many of the participants had no idea what e-mail address I was using, which caused some frustration on their part.
  • Reports are a mess, for some questions you have to go to one report for other questions, you need to download another report.
Read all user reviews
  • Pros

  • We are a new client, and I'm not super technology proficient but the RegPack system is user friendly and once you understand the ins and outs it is super easy to use.
  • I have to say that Amanda Neis was amazing. She was able to set up the most critical project easily and effortlessly and within my very rapid turnaround.
  • I like how comprehensive it is. I also like that we can incorporate other people as Admins to be able to view the people fro their group who register for an event.
  • Cons

  • Yesterday Regpack support emailed to report that the had fixed the problem, so we walked the registrant through and again they received an error.
  • Getting a trigger to fire without having to save the page multiple times is a challenge. Users keep getting error messages about refreshing the page, which they do to no avail.
  • Extremely disappointed by features, buggy UI, poor support.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
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FrontRunners

2022

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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos