Grenadine Event Software vs Ticketbud
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.4 / 5
4.6 / 5
Value for Money
4.8 / 5
4.6 / 5
Customer Support
4.9 / 5
4.7 / 5
Functionality
4.5 / 5
4.6 / 5
Last Review Written
February 6, 2020
November 6, 2022
Pros/Cons
Pros
- Grenadine's customer service is fantastic. They offer fantastic solutions and they are always keen to help.
- The app is very useful for all participants and for the planners. I much appreciate the continuous improvement of the functions and the help of the team.
- Excellent and responsive customer support. Love the programming grid, ADORED that I didn't have to cross check double bookings myself.
Cons
- We wanted only one choice and when something was selected, would "gray" out the other options. Instead people signed up for multiple by accident and then we had a mess to try and cancel and clean up.
- Unfortunately, many of the participants had no idea what e-mail address I was using, which caused some frustration on their part.
- Reports are a mess, for some questions you have to go to one report for other questions, you need to download another report.
Pros
- Enter Ticketbud to save the day (and weeks, and months, and years!! :-) There were clear instructions on how to do this actually on the Squarespace page, and we are delighted with the results.
- Our guests have said they feel it is user friendly and I love that we can communicate last minute details through email to all ticket purchasers. I recommend Ticketbud to my colleagues all the time.
- Everything was easy to set up and the customer service was outstanding. Special shout out to customer support who made my experience extra special by helping with setup, pricing and more.
Cons
- They never contacted me and when I contacted them about it, they never bothered to respond. Very poor customer service and should never have happened with no contact.
- You can set a time to shutdown sales, refund a guest w/o having to worry about confidential information and so much more.
- Had a little trouble with the background images.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Advisor Recommendations & User Awards
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
