Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
4.5 / 5
Customer Support
4.5 / 5
Functionality
4.5 / 5
Pros
"It is simple to use and has a wide range of helpful features."
"Easy to set up and plenty of support from the nutickets team. "
"Easy to use and setup. User interface is clear and makes the process of enquiry to sale very easy and fast."
Cons
"Not the most stylish out there but growing quickly and constantly evolving to improve the product and taking on feedback from us the customer to do so. "
"Email restrictions when doing an event promotion No nu ticket app for the back office side "
"There is a booking fee that could alter a buyers opinion. There are also sometimes email issues restricting the sending/receiving of tickets. "
Nutickets Reviews
Filter by:
February 2018

Gareth from Self-employed
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
February 2018
Nutickets is very easy and efficient, for both the supplier and the consumer.
Pros
I find Nutickets to be an excellent and user-friendly platform for event ticket suppliers and buyers.
Cons
There is a booking fee that could alter a buyers opinion. There are also sometimes email issues restricting the sending/receiving of tickets.

Response from Nutickets
Replied March 2018
Hi Gareth, Thanks so much for your excellent, 5* review, your feedback is a great motivator for us to keep pushing the boundaries with our event tech! We're sorry to hear that you had some issues. Please message our customer support team and we'll show you how to hide the booking fee from your buyers and we'll also investigate the other issue you outlined. Kind Regards, The Nutickets Team
October 2020
Laura from Buds & Spawn
Company Size: 1 employee
Industry: Music
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
October 2020
Nutickets review
Pros
I've used Nutickets for a number of different projects over the last 4 years - from tiny gigs to 5k a night public events. It's coped with literally everything I've thrown at it, and when I've run into problems, the team have been really responsive and helped me sort it quickly. The NuEntry app is really solid.
Cons
It's really easy to use *once you know where everything is*! I do often spend quite a lot of time hunting for features that I know are there but can't remember which menu / page they can be found on. I'd like there to be the option to use different Stripe accounts for different events (rather than just one for the whole account) and I'd like there to be the option of ticket buyers to check out with Paypal (audience feedback)
Reasons for Choosing Nutickets
Price, range of features on the free account but ultimately it was the support at onboarding stage that persuaded the first team I was in to use it. I've then used it for every events project since!

Response from Nutickets
Replied November 2020
Hi Laura, thank you for the feedback, it's important to us. We have to agree having versatile payment options is important. As such, we've added the ability to use different Stripe accounts and made Apple, Google Pay options available at checkout (Paypal in the pipeline too). We'll keep you up to date!
June 2020
Jack from Inc & Co Group
Company Size: 11-50 employees
Industry: Information Technology and Services
Review Source: Capterra
Ease-of-use
2.0
Value for money
3.0
Customer support
1.0
Functionality
3.0
June 2020
Good but support was not friendly
Less than average
Pros
The control and visibility of selling tickets from my website.
Cons
I called and talked to I believe the lead developer he was rushed and unfriendly. Enough said won't use it anymore!
December 2020
Jordan from Vegan Camp Out
Company Size: 2-10 employees
Industry: Events Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2020
Nutickets are excellent
Pros
It's very easy to use. And the customer service is brilliant
Cons
.
December 2016
Matt from The Majestic Theatre
Company Size: 11-50 employees
Industry: Entertainment
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
5.0
Functionality
3.0
December 2016
Good customer service and an ever evolving product
Nutickets were an alternative software for our theater after find out-out that our present system didn't do what we required. After a few calls and chats with the team at nutickets we were up and running. We have been with them for 6 months now and our contact at nutickets does keep us in the loop and solves problems for us. The system is being upgraded constantly and improving all the time. There are a few functions that would be awesome to have and the team is trying hard to accommodate them. Great features: seating plans are brill as well as the front end that customers see. Tickets and apps work well in practice and generally, customers find the experience online easy. Features that require work: reporting is hard, especially when we're talking about box office splits and disbursements. Also, modifying tickets templates should be an option as well as reps for allocated events and better marketing tools. Finally, functionality to add or modify a range of events in one go rather than individually... That would be awesome! All in all its a great little system that is striving to be better all the time. The staff is friendly and helpful and the system works well. If you're planning on using it for lots of events like we do, make sure that you discuss how best to do it with your rep first... It'll reduce the time for your staff.
Pros
- It is robust enough for the general public to use with ease. - It is fit for purpose and offers a cool customer experience. - Some features like the app and scanner are excellent - customer service is good and their staff want to help
Cons
- The software lacks a controllable reporting feature. Most theaters do box office splits and disbursements and so there should be a way of inputting this and downloading reports to this effect. - The marketing features would be better if they were integrative with other products such as post planner. - A little more admin control over the system would be good, it is sometimes a little restrictive and prescriptive

Response from Nutickets
Replied December 2016
Thank you for your review Matt! We can only get better and feedback like yours is highly appreciated. We look forward to continue working and growing with you.
August 2018
Ben from Wild Craftist/WildLife Survival School
Company Size: 2-10 employees
Industry: Entertainment
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2018
It gets on and does what it should, leaving me free to concentrate on everything else.
Running events for two different companies keeps me busy enough. The last thing I need are problems. Nutickets provides a ticketing solution that runs in the background without me having to even think about it. It has never let me down and is adaptable to meet the needs I have - I tell it what I need ad not the other way round! When I have queries regarding the service and want it to do something different then a quick phonecall puts me in touch with a real person, and things are sorted within a very short timescale. My customers regularly mention how easy it is to use, and I can get on with the million other things I need to do - safe in the knowledge that ticketing is never going to be an issue.
Pros
It's relatively simple to set up, and once everything's in place then adding new events, customers, or products is a breeze. It takes all of the hassle out of our ticketing, and works 100% of the time.
Cons
I've had no problems at all in 3 years of use.

Response from Nutickets
Replied August 2018
Hi Ben, Thanks so much for kind feedback, we're thrilled to hear everything has worked so well for you over the last few years - will be passed on to the team. As always, you know where we are if you need us. - Adam
October 2020
Mourits from Terminal.fo
Company Size: 2-10 employees
Industry: Financial Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2020
The perfeckt match to partner with
We are very proud to be part of Nuticket here in the Faroe Islands. We use the system for Festivals, concerts, tickets for sports events, registration for evening classes, webinars and we are working to get Nuticket into tourism in the Faroe Islands which looks very promising. Nuticket has given us a much better overview of what is happening and who has bought the various tickets. We love it and our customers love it! It just makes everyday life easier when everyone is happy.
Pros
We were looking for a product for one of our customers who holds a big festival every year. We saw Nuticket's system and chose to book a flight for the next festival where Nuticket would be implemented. We were in no doubt after this visit. Smart, fast and very efficient. After this, we have opened our eyes and see how many possibilities there are within the Nuticket system.
Cons
When it comes to disadvantages, there have been some pieces we wished were better or different, but Nuticket has been very flexible in programming what we have asked for and at a reasonable price. So it would be very wrong of me to talk about disadvantages.
March 2017
Adrian from International Sounds
Company Size: 2-10 employees
Industry: Entertainment
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2017
Event ticketing through NuTickets
You came recommended, always a good start. It was my 1st time using online ticketing rather than the traditional cash on the door. The software was easy to install & upload images to. The Strip bank transfer works well & hassle free. The small problem i incurred (my fault not Nutickets) was swiftly sorted by their online chat. All in all a very good experience. I can't recommend NuTickets highly enough. Adrian Elliott International Sounds .
Pros
Its ease of uploading images
Cons
I havent found any

Response from Nutickets
Replied April 2017
Dear Adrian, Many thanks for sharing your fantastic feedback! We're delighted your first online ticket sale went smoothly and our support team was able to quickly assist you. We look forward to helping you with many more events in the future. Best regards, Nutickets Team
February 2017
Sarah from Snacks Direct
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2017
Great product amazing support
I decided to trial this software and found it was really good. This system covers all elements and I was a bit shocked at just what could be done. When issues came up I found the support was really good and always seemed keen to jump on and screen share or send me a video link to help me or just give advice. Best features for me was the system is white label so we used our company branding. I also needed the data after the event and I got everything released to me, this was great as other companies don't allow this, it was a massive help for my next marketing mail out. I would recommend them to anyone.

Response from Nutickets
Replied April 2017
Dear Sarah, Many thanks for the fantastic 5* review! We are pleased that you found our software great for selling and promoting your events online. Your fantastic feedback about the support you received has been shared with everyone. We look forward to helping you with many more events in the future! Best regards, Nutickets Team
February 2018
Duran from Monash University
Industry: Higher Education
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
4.0
February 2018
Ive used nutickets for as a promoter and a buyer and it is easy amd efficient.
Pros
Its ease of use and how quickly you can buy a ticket. The ability to choose types of purchase methods It is very safe and never crashes.
Cons
That it is still all online. The service charge can sometimes make the ticket too pricing when promoting which loses sales.

Response from Nutickets
Replied February 2018
Hi Duran, Thanks for taking the time to review Nutickets! Your feedback will be passed on to the team. In regards to the service charge con listed: Our service charges can be passed on to the attendee, or you can absorb the cost for yourself to hide the fees. Please speak to a member of our team and we'll explain how to do this! Kind Regards, The Nutickets Team
February 2017
Mo from Open Air Film & Chill
Company Size: 2-10 employees
Industry: Events Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
4.0
February 2017
Outstanding Team
Nutickets have been a massive help to starting my brand.Rep & his team do really bend over backward to help and progress your event. I'm not going to milk it tho there is some little ideas I've sprung that are in the road map to coming on the platform which I fully understand. Rome wasn't built in a day. Can't recommend these guys enough.
Pros
Easy to use, simple to get around.
Cons
Email restrictions when doing an event promotion No nu ticket app for the back office side

Response from Nutickets
Replied April 2017
Dear Mo, Many thanks for the great review. We're pleased we could assist you setting your events up and starting your brand. Thanks for sharing your suggestions, they will help us grow and develop. We look forward to helping you with many more events in the future! Best regards, Nutickets Team
December 2016
Andy from Walking With The Wounded
Company Size: 11-50 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
December 2016
Walking Home For Christmas
We used NUtickets to expand our Christmas appeal Walking Home For Christmas and add additional functionality to the campaign while reducing internal admin. The platform has helped us create a broader framework to engage participants and the team at NUtickets are quick to respond and work with a 'can do' attitude.
Pros
Simple white label platform which was customizable for our campaign. The other ticketing providers were too inflexible for what we wanted to do. And we weren't inundated with rogue advertising for other events/products. Cheaper than competitors.
Cons
Not the most stylish out there but growing quickly and constantly evolving to improve the product and taking on feedback from us the customer to do so.

Response from Nutickets
Replied April 2017
Dear Andy, Thank you for the great feedback. It's fantastic that we could contribute to the success of Walking Home For Christmas. We look forward to supporting you with your future events. Best regards, Nutickets Team
October 2020
Jonathan from BVf
Company Size: 11-50 employees
Industry: Entertainment
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
October 2020
Event ticketing
Great customer service and a good product.
Pros
Easy to use and setup. User interface is clear and makes the process of enquiry to sale very easy and fast.
Cons
Running reports is not clear enough.
November 2020
Vanessa from South London Swimming Club
Company Size: 1,001-5,000 employees
Industry: Sports
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
3.0
November 2020
South London Swimming Club - COVID
We needed to implement a booking system at relatively short notice. We looked at different platforms and identified nutickets as the most suitable for both the immediate purpose and for post-pandemic use. The support from [SENSITIVE CONTENT HIDDEN] was great and continues to be so.
Pros
Easy to set up and plenty of support from the nutickets team.
Cons
Unable to add multiple tickets to basket.
Reasons for Choosing Nutickets
Another swimming facility (Divers Cove) was using nutickets and people said it was very easy to use.

Response from Nutickets
Replied November 2020
Hi Vanessa, thank you for your kind words. We hear your feedback. We've actually just added the ability to add multiple tickets to the basket and from multiple events too. One of our team will be in touch to give you a tour!
October 2020
Anonymous
Company Size: 2-10 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2020
Versatile and customized to your needs
Pros
Nutickets does phenomenal job of creating a solution that can be custom tailored to your specific solutions.
Cons
There isn't much to not like about the Nutickets platform, other than it isn't implemented everywhere else!
December 2016
Mr from All The Tickets
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2016
All The Tickets
The nutickets team has defiantly taken my business to a new level for 2016, very open to new ideas and innovation, 2017 looking very positive for us.

Response from Nutickets
Replied April 2017
Dear Mr Maguire Thank you for sharing this fantastic review! We're pleased we could support you to take your business to the next level. We look forward to working with you on your 2017 events. Best regards Nutickets Team
January 2019
Vicente from LIIMW
Company Size: 11-50 employees
Industry: Entertainment
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
January 2019
Good ticketing
Pros
The best thing I like is the ease with which you can manage the system and the quality it has.
Cons
Perhaps the least is that the presentation is in pounds and is not focused your advertising for any country
October 2016
Emilia from Emilie´s Digital Lab
Company Size: 1 employee
Industry: Management Consulting
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
October 2016
International seminars + Nutickets
I was using Nuticket´s platforms for a few of my training events and was amazed by the features they have implemented. They made it easy for me to reach the correct attendees and to have a pain free and successful event. Great customer service and support. Will definitely use them again1

Response from Nutickets
Replied October 2016
We look forward to working with you again in the future!
November 2016
Alicia from Reed Exhibitions
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2016
Nutickets at my charity event
I was very happy with Nutickets and the integration they have with Justgiving and virgin money giving.

Response from Nutickets
Replied December 2016
Thank you Alicia!
September 2018
Katelyn from Wake Young Womens Leadership Academy
Company Size: 201-500 employees
Industry: Education Management
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Functionality
5.0
September 2018
A good tool for creating and managing different events.
Pros
It is simple to use and has a wide range of helpful features.
Cons
It can take some more time to learn than other competitors.