OvationTix software


21 reviews(5.0/5)
21 reviews(5.0/5)

OvationTix is a cloud-based ticketing solution that enables nonprofits, art centers, museums, events and theaters to sell tickets and raise funds. The solution enables users to manage ticket prices by individual seats or sections and offer free as well as discounted tickets to patrons. It also allows businesses to create ticket layouts with their brand logo and colors.

OvationTix allows users to track attendance, donor history, member list, demographic data and subscriber information. The solution’s analytics feature enables event managers to create membership campaigns and segmented lists. They can also identify one-time donors and specifically target them for continuous donations.

OvationTix helps users to track conversations and measure the ROI for each advertising campaign. They can also analyse which communication channel is generating the most responses.

Services are offered on a subscription basis and online support is available during business hours.

Supported Operating System(s):
Web browser (OS agnostic)

21 Reviews of OvationTix

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  • Keith from Imagine Exhibitions

    Number of employees: 51-200 employees

    September 2018

    Slow but steady

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great

    Pros

    How compartmentalized the software can become when there are so many vouchers at use.

    Cons

    The default option was the least likely ticket to be sold.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: AudienceView, OvationTix

    September 2018

    Hi Keith, Thanks for your review. We truly value your partnership so I'd love to connect with you and learn more about the "default option" you listed as a con. There might be something we can do to change that. I'll reach out to you directly. Thanks again!

  • Christopher from Gloucester Stage

    Number of employees: 11-50 employees

    September 2018

    Great Software, Awesome Customer Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It allows us to keep track of patrons and donors in an easy and streamlined manner.

    Cons

    Credit card transactions are convoluted, especially when you have a patron with multiple addresses and just one billing zip code.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: AudienceView, OvationTix

    September 2018

    Hi Christopher, Thanks for the great feedback! We are glad you enjoy using it, and are very happy to that you appreciate our customer service--our Client Services team is pretty great, I agree! Additionally, thank you for the credit card transactions feedback. Please don't hesitate to reach out to me with any other questions or feedback. Best, TJ Polzin timothy.polzin@audienceview.com Customer Success Manager

  • David from Magia Entertainment LLC

    Number of employees: 2-10 employees

    September 2018

    Ovation, very good - Not perfect

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    GREAT customer service, serious company I like to work with.

    Pros

    I like the quantity of services offered. Sections / prices / discounts / packages etc.

    Cons

    The graphic personalization, VERY limited.
    The lack of payment options - PayPal for example major.
    The big difficulty to get the platform to work on custom URLs

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: AudienceView, OvationTix

    September 2018

    Hi David, Thank you for the review. It's great to hear that your overall experience with the system has been positive. In regards to your comment about graphic personalization we do have a new consumer interface design that is completely responsive which you might be interested in switching to. We can also discuss other payment options if you aren't happy with PayPal. And I'd love to learn a little more about what you are referring to when you say "custom URLs" because hopefully we can help you with that as well. Thanks again for the review. We truly appreciate your partnership.

  • Dane from Rubber City Shakespeare Company

    Number of employees: 2-10 employees

    September 2018

    Great Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    They are timely with all our needs. They do great work and work with us to guide and train.

    Pros

    The ease of the system in addition to the the support.

    Cons

    The Check in list does not show us how many people remain to check in. we have to do a count.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: AudienceView, OvationTix

    September 2018

    Hi Dane, So glad to hear that your experience with OvationTix has been a positive one! Thank you for your feedback regarding the check-in mode - I'm happy to share that with our product development team. Please don't hesitate to reach out if you have any other feedback or concerns! Best, Jerusha Liu Customer Success Manager

  • Tom from Theatre by the Sea

    Number of employees: 2-10 employees

    September 2018

    Very user friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I really like the fact that its easy to guide around the site. Things are clearly marked what they are.

    Cons

    There's no fail safe. We could put through any information or select an item and not all of it asks if we are "sure you want to complete".

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: AudienceView, OvationTix

    September 2018

    Hi Tom, Thanks for the response! We are really glad you enjoy using OvationTix--I also think your feedback on no fail safes is valid, I will submit that to our development department. If you ever have any questions, please don't hesitate to reach out to me, your Customer Success Manager at timothy.polzin@audienceview.com. Best, Timothy (TJ) Polzin

  • Tim from Circle Theatre

    November 2017

    Very easy to use online ticketing software.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The ability to easily use online from multiple computers and sources.

    Pros

    Ability to keep everything in order including our mailing list, donations, and selling of both regular and season tickets.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: AudienceView, OvationTix

    November 2017

    Thanks so much Tim! We are glad to hear that OvationTix is a good fit for your organization. We continue to release new features, so keep an eye out for updates from your Customer Success Manager and our newsletter!

  • Steve from El Portal Theatre

    November 2017

    Transactions are fairly smooth, but there are occasional glitches.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The variety of patron information and the ability to look up patrons by a variety of means. Also, the ability to sort patrons by different categories is very helpful.

    Cons

    Live credit card transactions do not input names correctly. The first name is inputed as the last name; and vice versa. duplicate patrons are not listed chronologically which causes a lot of extra button clicking. I have complained about this before.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: AudienceView, OvationTix

    November 2017

    Hi Steve! We appreciate the feedback, especially from a long-standing partner like the El Portal! Please don't hesitate to reach out to your Customer Success Manager when glitches arise. Best to you and the team!

  • Robert from South Camden Theatre Company, Inc.

    November 2017

    The 24/7 phone answering service for our patrons is the best!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This service gives us a complete customer focus. It allows us to sell tickets and collect donations automatically online. This service also provides us with "always open" capability by answering our ticketing phone calls 24/7.

    Cons

    The set up can sometimes be difficult when we are creating a new series. But, I suspect that that is because we only do that once per year.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: AudienceView, OvationTix

    November 2017

    Hi Robert, Thank you so much for the review. If you are ever having difficulty creating a series because you aren't doing it that frequently feel free to sit in on one of our weekly webinar trainings. They are a great way to brush up on the basics if it's been a while and they are hosted every week. We also host other webinars dedicated to a more specific focus (i.e development tools, packages, etc). You can find the link to our training calendar in the help center. Thanks again and we truly value your partnership.

  • Scott from City of Charleston

    November 2017

    Ovationtix has provided us with an integrated platform for Festival ticketing and merchandise sales.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Interface allows us to manage levels of access, and also prepare consistent and accurate reports. Patron history is presented in clear and logical fashion.

    Cons

    Wish there was more direct integration with other marketing platforms, such as our broadcast email client and social media channels.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: AudienceView, OvationTix

    November 2017

    Hi Scott - thank you for the feedback! We're glad to hear that OvationTix is a valuable tool for your Festival ticketing and merch sales. We do currently integrate with MailChimp, Constant Contact, and Facebook, and we¿re excited for developments in other integrations that are on our roadmap. Stay tuned, and please don't hesitate to reach out to your Customer Success Manager to find out how to leverage existing integrations.

  • Jeff from Baruch Performing Arts Center

    Number of employees: 2-10 employees

    November 2017

    great team with customer service! very supportive. user friendly and easy to navigate.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    like the extra phone room support and the financial credit card payout that is done by Ovation instead of our administration. the online ease of use.

    Pros

    Very user friendly and simple to set up shows and make changes, alterations to shows and pricing.

    Cons

    a bit slow when doing window sales (internet speed) no waiting list automatic function when a show sells out (like Eventbrite has) .
    The fact that you can't build your own seating charts or make alterations to them without going through a customer service rep ( slow turnaround).

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: AudienceView, OvationTix

    December 2017

    Thanks for the review! You shouldn't be experiencing any issues with internet speed at the Box Office so please give us a call so we can trouble shoot that for you. We'd also love to hear more about what you're looking for in terms of the wait list functionality. We take client feedback very seriously and it directly drives our roadmap. We are working on functionality to give clients the ability to build their own seat maps so stay tuned!

  • Mackenzie from Empire

    November 2017

    OvationTix is easy to use, gets the job done, has excellent customer service and is economical!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ever since we found OvationTix our lives are so much simpler! As a nonprofit with a staff of two, we needed a system that could function well as a box office, while also keeping track of donations. Not only is it super user friendly, the customer service is fantastic. We also love that there are no fees on donations and no set up fees which is huge. On to of that, OvationTix seems to always be trying to improve by adding new features. We love OvationTix!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: AudienceView, OvationTix

    November 2017

    Mackenzie, it is fantastic to hear such wonderful feedback from one of our valued partners! Thanks so much for the high praise, and please don't hesitate to reach out to your Customer Success Manager if you ever have any feedback about those new and improved features we continue to release ;)

  • Amber from The Pullo Center

    October 2017

    Great For Smaller PAC/Theatres

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Very easy to teach/train staff, positive feedback from online users using the software. building and backend features were simplistic, but easy to understand and to use.

    Cons

    We used this software when I worked at a small sports complex, and I don't think it was a good fit for our type of sports venue. It is definitely a great software for smaller performing arts centers or theatres

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: AudienceView, OvationTix

    December 2017

    Thank you for your review. It sounds like you have used OvationTix at a past job but aren't currently using it at the theater you are at. OvationTix has evolved quite a bit in the last few years with more robust features and functionality and streamline design and serve both small and large performing arts venues. If you are interested in checking out what's new and signing up for a demo you can do so here: https://www.ovationtix.com/schedule-demo

  • Cody from Lincoln Center Theater

    July 2017

    Great tool for small theaters.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to set up shows, ticketing is fast and keeps the UX simple for, let's face it, the most non-user friendly of theater patrons.

    Cons

    Not the most versatile, new theater setups require time and patience. I would love a more developed Development module with tools.

    Review Source: Capterra

    Response: AudienceView, OvationTix

    December 2017

    Thank you for your review. It sounds like you have used OvationTix at a past job but aren't currently using it at the theater you are at. OvationTix has evolved quite a bit in the last few years with more robust features and functionality and streamline design. One of our main areas of development is in the area of fundraising and development. If you are interested in checking out what's new and signing up for a demo you can do so here: https://www.ovationtix.com/schedule-demo

  • Steven from Twain Mania

    Number of employees: 2-10 employees

    February 2017

    Perfect! Stellar support, intuitive features, scales with us

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our events perform in multiple venues with varying set-ups: assigned seats, general admission, and with various types of tickets like VIPs and student pricing in venues from 99 seats up to 800 or more seats. We also use discount codes, want something that easily integrates with email software and our website and really responsive support since we produce more events than our relatively small staff can handle! OvationTix has worked very well for us in this first six months of our partnership with them. I like that they update the software monthly with new features. It is important our company keep its branding consistent and OvationTix makes that process seamless.

    Pros

    Ease of Use
    Quick Set-Up and On-Sales
    Integration with Email and Website Platforms
    Great Support
    Helpful and Ongoing Upgrades
    Call Center for Ticket Buyers by Phone
    Private, Custom Branding
    No Up-Front Cost: we only pay OvationTix when we sell tickets.

    Cons

    We aren't a non-profit company, so all the fundraising features in the solution don't really apply to us. This is not a complaint really, but those tools are probably of great use to other companies. We just don't use them.

    Review Source: Capterra

    Response: TheaterMania.com, OvationTix

    February 2017

    Thanks for the praise Steven! Our best to you and your team. Don't hesitate to reach out to our support team if you have any questions. And yes, while the fundraising solutions like individual donations, pledge tracking, moves management and deeper CRM functions aren't for everyone, you can certainly use them when they match up with your business needs.

  • Victor from Rattlestick Playwrights Theater

    December 2016

    Thank you!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I really do love the ease of OvantionTix, and the reporting of data makes is extremely easy for a small organization such as ours to fulfill our potential. However, there is a lack of functionality of which I am wishing. For example, I wish it were easier to add a post-show talkback or special events linked to ticket sales on a specific event without having to create a new event.

    Review Source: Capterra

    Response: TheaterMania.com, OvationTix

    December 2016

    Thanks for the compliments! We take pride in our ease of use--especially our Patron Report which makes data mining an intuitive process for even the casual user. We're excited to be launching further reporting enhancements in the coming months. And additional thanks for your feedback on add-on events. Depending on how you want to offer and report on such events, there is some functionality that other partners have found useful: programming at the series level, plus some packages or ticket types you could build, retail add-ons or check-out questions. You and your Account Executive, Melissa, may have already explored some or all of these solutions; please keep checking in with us as we offer further enhancements every few weeks.

  • Jamie from Wheelock Family Theatre

    Number of employees: 2-10 employees

    November 2016

    Best Customer Support!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We love Ovationtix. Their customer support team helps us with every and any problem we have. Even if they don't have the answer right away, they get back to you within a very reasonable time frame. Everyone is always friendly and willing to help. They fully support and listen to our ideas about improving the system, in order to meet our specific needs and requirements.

    Pros

    -ease of use
    -easy to follow layout
    -everything in one spot (subscriptions, tickets, donations)

    Cons

    -Theatre Ed Class registrations are difficult
    -no way to flag certain patrons on a who's coming list
    -Patron Holds from patron profile would be nice so you are not going back and fourth from the hold page to the profile page.

    Review Source: Capterra

    Response: TheaterMania.com, OvationTix

    November 2016

    Thanks so much Jamie! Our support team is always happy to hear such praise and I will pass along your requests for further enhancements to the Who's Coming report and hold functionality too. And please keep an eye out for some enhanced reporting features rolling out over the next few quarters. You'll hear about them in our monthly newsletter.

  • Allan from Athenaeum Theatre Productions

    September 2016

    Side by Side development and growth

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    As one of the busiest and most diverse theatres in the city of Chicago, the Athenaeum needed a complete ticketing and crm partner that could keep up with our volume as we continue to develop and grow. From the beginning at the first demo until today, the team at Ovationtix have met all of our challenges. They listen to the people that deal with their systems daily and willingly improve and update based on client feedback. Customer satisfaction is top drawer with Ovationtix.

    Review Source: Capterra

    Response: TheaterMania.com, OvationTix

    September 2016

    Thanks Allan! It's a pleasure reading your feedback in this review and hearing it during in-person conversations with you and your colleagues in Chicago and on the "conference circuit." I'm proud you count OvationTix as a partner in your diversity and growth. - Joseph Yoshitomi, VP Marketing Strategy

  • Meredith from HERE Art Center

    Number of employees: 11-50 employees

    September 2016

    Great Service for Patrons and Companies Alike!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We've been using OvationTix since its inception. With dozens of shows throughout the year, including many for which we function purely as Presenters, the functionality of OvationTix has been crucial to our success. Our presented productions can monitor and see the success of their shows, and we can manage the overall process. We enjoy working with OvationTix so much that we began using it to track all of our donations years ago.

    Pros

    - Sales Format is customizable to match your website, so customers don't know they're going off-site to purchase their tickets
    - Easy to add packages, products and donations to the offerings
    - Easy to set up numerous shows and events throughout the year and share access to box office information to select individuals for select productions
    - Ability to track all donor activity, including donations, attendance at shows, and product purchases (such as Auction wins or merchandise sales)
    - Ability to sort donors by category or campaign
    - Ability to have multiple donor campaigns for multiple projects
    - The online format allows our Development Staff to work remotely when necessary because all donor information is on the cloud

    Cons

    The ability to track pledges and offset them with donations is still in development. We'd like to be able to track a donation for its intended fiscal year, but that feature is not currently available. It would also be nice to be able to track Grant Deadlines and activity, as one can do with some of the more expensive programs.

    Review Source: Capterra

    Response: TheaterMania.com, OvationTix

    September 2016

    You're taking full advantage of our fundraising and ticketing functions! We're continuing to work on enhancements to both. The new "Donor Profile" view may be of interest to you and yes, continued development on pledges and fiscal year changes is in process. If she hasn't been in touch already, Melissa, your account executive, will be in touch with you shortly to demonstrate some new pledge functionality that might address your current need. Please keep checking your email for the newsletter as these enhancements will keep rolling out for you and all of our nonprofit partners.

  • Jen from Audience Services and Development Associate

    Number of employees: 11-50 employees

    September 2016

    OvationTix Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall, Ovationtix is very easy to use and client friendly. They have a great support team that is easy to reach and very helpful. For a small company such as ours that does not have a stationary box office, their phone line is a great way for us to offer box office service to our patrons. It's online functionality, allowing us to use anywhere we go, is great, as we are an itinerant theater company, and need to set up a new box office area for each show, somethimes in areas that are not as conducive to a theater environment.

    Pros

    The software is easy to use, allowing our patrons easy ability to purchase tickets through our site. It is also flexible, so we can adjust it to our needs as an itinerant company. We can make our subscriptions customizable to each space that we are in.

    Cons

    The reporting function is not as straightforward as I would like. Sometimes it takes some extra finesse and creativity to pull a report with the exact information that you need. It is not as straightforward as a database as it is a ticketing software.

    Review Source: Capterra

    Response: TheaterMania.com, OvationTix

    September 2016

    Thanks Jen! I'm glad we're a good fit for your company's needs. And keep an eye out for enhancements in reporting (and the entire solution) in the coming year. We update every couple weeks and have some additional features on our road map. If your account executive or Client Services can be of help, don't hesitate to call. Or just hit "reply" to one of the monthly OvationTix newsletters and I'll receive the response directly. -Joseph Yoshitomi, VP Marketing Strategy

  • Laura from Theatre 80 St Marks

    June 2016

    User-friendly software and great customer support

    Ease-of-use
    Quality
    Support

    Having worked on a half-dozen different ticketing platforms, Ovationtix is the most intuitive and easiest to learn. Setting up shows with many price points and discount codes is a breeze, and even the newest BO personnel can quickly figure out the process to sell a ticket. Their customer service is responsive and knowledgeable, and they are constantly updating and upgrading the system. They let you know when they are updating, and they walk you through new features as they debut.

    Review Source: Capterra

    Response: TheaterMania.com, OvationTix

    September 2016

    We aim to make the software easy and intuitive for new users while offering scale and sophistication for those that have been our partners for a longer time. And our support team loves to hear your feedback. Thanks so much!

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