About OvationTix


OvationTix is a cloud-based ticketing solution that enables nonprofits, art centers, museums, events and theaters to sell tickets and raise funds. The solution enables users to manage ticket prices by individual seats or sections and offer free as well as discounted tickets to patrons. It also allows businesses to create ticket layouts with their brand logo and colors.

OvationTix allows users to track attendance, donor history, member list, demographic data and subscriber information. The solution’s analytics feature enables event managers to create membership campaigns and segmented lists. They can also identify one-time donors and specifically target them for continuous donations.

OvationTix helps users to track conversations and measure the ROI for each advertising campaign. They can also analyse which communication channel is generating the most responses.

Services are offered on a subscription basis and online support is available during business hours.



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Supported Operating System(s):

Web browser (OS agnostic)

23 Reviews of OvationTix

Average User Ratings

Overall

4.78 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(18)

4 stars

(5)

3 stars

(0)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

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Showing 1-20 of 23 reviews

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September 2016

Meredith from HERE Art Center

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2016

Great Service for Patrons and Companies Alike!

We've been using OvationTix since its inception. With dozens of shows throughout the year, including many for which we function purely as Presenters, the functionality of OvationTix has been crucial to our success. Our presented productions can monitor and see the success of their shows, and we can manage the overall process. We enjoy working with OvationTix so much that we began using it to track all of our donations years ago.

Pros

- Sales Format is customizable to match your website, so customers don't know they're going off-site to purchase their tickets
- Easy to add packages, products and donations to the offerings
- Easy to set up numerous shows and events throughout the year and share access to box office information to select individuals for select productions
- Ability to track all donor activity, including donations, attendance at shows, and product purchases (such as Auction wins or merchandise sales)
- Ability to sort donors by category or campaign
- Ability to have multiple donor campaigns for multiple projects
- The online format allows our Development Staff to work remotely when necessary because all donor information is on the cloud

Cons

The ability to track pledges and offset them with donations is still in development. We'd like to be able to track a donation for its intended fiscal year, but that feature is not currently available. It would also be nice to be able to track Grant Deadlines and activity, as one can do with some of the more expensive programs.

Response from TheaterMania.com

Replied September 2016

You're taking full advantage of our fundraising and ticketing functions! We're continuing to work on enhancements to both. The new "Donor Profile" view may be of interest to you and yes, continued development on pledges and fiscal year changes is in process. If she hasn't been in touch already, Melissa, your account executive, will be in touch with you shortly to demonstrate some new pledge functionality that might address your current need. Please keep checking your email for the newsletter as these enhancements will keep rolling out for you and all of our nonprofit partners.

February 2017

Steven from Twain Mania

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2017

Perfect! Stellar support, intuitive features, scales with us

Our events perform in multiple venues with varying set-ups: assigned seats, general admission, and with various types of tickets like VIPs and student pricing in venues from 99 seats up to 800 or more seats. We also use discount codes, want something that easily integrates with email software and our website and really responsive support since we produce more events than our relatively small staff can handle! OvationTix has worked very well for us in this first six months of our partnership with them. I like that they update the software monthly with new features. It is important our company keep its branding consistent and OvationTix makes that process seamless.

Pros

Ease of Use
Quick Set-Up and On-Sales
Integration with Email and Website Platforms
Great Support
Helpful and Ongoing Upgrades
Call Center for Ticket Buyers by Phone
Private, Custom Branding
No Up-Front Cost: we only pay OvationTix when we sell tickets.

Cons

We aren't a non-profit company, so all the fundraising features in the solution don't really apply to us. This is not a complaint really, but those tools are probably of great use to other companies. We just don't use them.

Response from TheaterMania.com

Replied February 2017

Thanks for the praise Steven! Our best to you and your team. Don't hesitate to reach out to our support team if you have any questions. And yes, while the fundraising solutions like individual donations, pledge tracking, moves management and deeper CRM functions aren't for everyone, you can certainly use them when they match up with your business needs.

September 2016

Jen from Audience Services and Development Associate

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2016

OvationTix Review

Overall, Ovationtix is very easy to use and client friendly. They have a great support team that is easy to reach and very helpful. For a small company such as ours that does not have a stationary box office, their phone line is a great way for us to offer box office service to our patrons. It's online functionality, allowing us to use anywhere we go, is great, as we are an itinerant theater company, and need to set up a new box office area for each show, somethimes in areas that are not as conducive to a theater environment.

Pros

The software is easy to use, allowing our patrons easy ability to purchase tickets through our site. It is also flexible, so we can adjust it to our needs as an itinerant company. We can make our subscriptions customizable to each space that we are in.

Cons

The reporting function is not as straightforward as I would like. Sometimes it takes some extra finesse and creativity to pull a report with the exact information that you need. It is not as straightforward as a database as it is a ticketing software.

Response from TheaterMania.com

Replied September 2016

Thanks Jen! I'm glad we're a good fit for your company's needs. And keep an eye out for enhancements in reporting (and the entire solution) in the coming year. We update every couple weeks and have some additional features on our road map. If your account executive or Client Services can be of help, don't hesitate to call. Or just hit "reply" to one of the monthly OvationTix newsletters and I'll receive the response directly. -Joseph Yoshitomi, VP Marketing Strategy

November 2016

Jamie from Wheelock Family Theatre

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2016

Best Customer Support!

We love Ovationtix. Their customer support team helps us with every and any problem we have. Even if they don't have the answer right away, they get back to you within a very reasonable time frame. Everyone is always friendly and willing to help. They fully support and listen to our ideas about improving the system, in order to meet our specific needs and requirements.

Pros

-ease of use
-easy to follow layout
-everything in one spot (subscriptions, tickets, donations)

Cons

-Theatre Ed Class registrations are difficult
-no way to flag certain patrons on a who's coming list
-Patron Holds from patron profile would be nice so you are not going back and fourth from the hold page to the profile page.

Response from TheaterMania.com

Replied November 2016

Thanks so much Jamie! Our support team is always happy to hear such praise and I will pass along your requests for further enhancements to the Who's Coming report and hold functionality too. And please keep an eye out for some enhanced reporting features rolling out over the next few quarters. You'll hear about them in our monthly newsletter.

November 2017

Jeff from Baruch Performing Arts Center

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2017

great team with customer service! very supportive. user friendly and easy to navigate.

like the extra phone room support and the financial credit card payout that is done by Ovation instead of our administration. the online ease of use.

Pros

Very user friendly and simple to set up shows and make changes, alterations to shows and pricing.

Cons

a bit slow when doing window sales (internet speed) no waiting list automatic function when a show sells out (like Eventbrite has) .
The fact that you can't build your own seating charts or make alterations to them without going through a customer service rep ( slow turnaround).

Response from AudienceView

Replied December 2017

Thanks for the review! You shouldn't be experiencing any issues with internet speed at the Box Office so please give us a call so we can trouble shoot that for you. We'd also love to hear more about what you're looking for in terms of the wait list functionality. We take client feedback very seriously and it directly drives our roadmap. We are working on functionality to give clients the ability to build their own seat maps so stay tuned!

November 2017

Robert from South Camden Theatre Company, Inc.

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

The 24/7 phone answering service for our patrons is the best!

Pros

This service gives us a complete customer focus. It allows us to sell tickets and collect donations automatically online. This service also provides us with "always open" capability by answering our ticketing phone calls 24/7.

Cons

The set up can sometimes be difficult when we are creating a new series. But, I suspect that that is because we only do that once per year.

Response from AudienceView

Replied November 2017

Hi Robert, Thank you so much for the review. If you are ever having difficulty creating a series because you aren't doing it that frequently feel free to sit in on one of our weekly webinar trainings. They are a great way to brush up on the basics if it's been a while and they are hosted every week. We also host other webinars dedicated to a more specific focus (i.e development tools, packages, etc). You can find the link to our training calendar in the help center. Thanks again and we truly value your partnership.

November 2017

Scott from City of Charleston

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

November 2017

Ovationtix has provided us with an integrated platform for Festival ticketing and merchandise sales.

Pros

Interface allows us to manage levels of access, and also prepare consistent and accurate reports. Patron history is presented in clear and logical fashion.

Cons

Wish there was more direct integration with other marketing platforms, such as our broadcast email client and social media channels.

Response from AudienceView

Replied November 2017

Hi Scott - thank you for the feedback! We're glad to hear that OvationTix is a valuable tool for your Festival ticketing and merch sales. We do currently integrate with MailChimp, Constant Contact, and Facebook, and we¿re excited for developments in other integrations that are on our roadmap. Stay tuned, and please don't hesitate to reach out to your Customer Success Manager to find out how to leverage existing integrations.

November 2017

Mackenzie from Empire

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

OvationTix is easy to use, gets the job done, has excellent customer service and is economical!

Pros

Ever since we found OvationTix our lives are so much simpler! As a nonprofit with a staff of two, we needed a system that could function well as a box office, while also keeping track of donations. Not only is it super user friendly, the customer service is fantastic. We also love that there are no fees on donations and no set up fees which is huge. On to of that, OvationTix seems to always be trying to improve by adding new features. We love OvationTix!

Response from AudienceView

Replied November 2017

Mackenzie, it is fantastic to hear such wonderful feedback from one of our valued partners! Thanks so much for the high praise, and please don't hesitate to reach out to your Customer Success Manager if you ever have any feedback about those new and improved features we continue to release ;)

October 2018

Lynn from The Invisible Theatre

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Pros and Cons of OvationTix

Our business needed a way for patrons to purchase tickets online at their convenience, especially since our box office has restricted hours of operation. This gives us that option.

Pros

This software is easy to use, simple to set up and edit multiple events and prices. Navigating through the reports is fairly easy once you are familiar with the program. And information is very detailed.

Cons

There is a learning curve and not a lot of training provided to familiarize newcomers to where things are hiding.

Response from AudienceView

Replied October 2018

Hi Lynn, So glad to hear that you're happy with OvationTix! If you have any needs related to training, please don't hesitate to reach out to me and I can provide you with the growing number of training resources we have available. Thanks again! Jerusha

July 2017

Cody from Lincoln Center Theater

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

July 2017

Great tool for small theaters.

Pros

Easy to set up shows, ticketing is fast and keeps the UX simple for, let's face it, the most non-user friendly of theater patrons.

Cons

Not the most versatile, new theater setups require time and patience. I would love a more developed Development module with tools.

Response from AudienceView

Replied December 2017

Thank you for your review. It sounds like you have used OvationTix at a past job but aren't currently using it at the theater you are at. OvationTix has evolved quite a bit in the last few years with more robust features and functionality and streamline design. One of our main areas of development is in the area of fundraising and development. If you are interested in checking out what's new and signing up for a demo you can do so here: https://www.ovationtix.com/schedule-demo

September 2018

David from Magia Entertainment LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

September 2018

Ovation, very good - Not perfect

GREAT customer service, serious company I like to work with.

Pros

I like the quantity of services offered. Sections / prices / discounts / packages etc.

Cons

The graphic personalization, VERY limited.
The lack of payment options - PayPal for example major.
The big difficulty to get the platform to work on custom URLs

Response from AudienceView

Replied September 2018

Hi David, Thank you for the review. It's great to hear that your overall experience with the system has been positive. In regards to your comment about graphic personalization we do have a new consumer interface design that is completely responsive which you might be interested in switching to. We can also discuss other payment options if you aren't happy with PayPal. And I'd love to learn a little more about what you are referring to when you say "custom URLs" because hopefully we can help you with that as well. Thanks again for the review. We truly appreciate your partnership.

November 2017

Tim from Circle Theatre

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support