Purplepass Software


 

Purplepass is a cloud-based ticketing solution suitable for small to midsize event organizers. Key features include online pre-sale, marketing, printed tickets and wristbands, social media integration, day-of sales and admission management.

Purplepass enables organizers to sell tickets online, over the phone and through participating retail outlets. The solution offers a variety of customizable widgets which can be integrated with websites for online ticket sales. Users can design an interactive assigned seating map where guests can view the layout of the venue, see which seats are sold, which are available and preview what their view of the stage will be.

Purplepass offers custom printed ticket stock and wristbands for in-person ticket sales. The solution includes support for a variety of admission management services including barcode scanners, point of sale systems and receipt and ticket printers.

Creating an account with PurplePass is free and fees are charged based on tickets sold and services required.

 

Purplepass - Assigned seating management
 
  • Purplepass - Assigned seating management
    Assigned seating management
  • Purplepass - Geography
    Geography
  • Purplepass - Distribution
    Distribution
  • Purplepass - Detailed report
    Detailed report
Supported Operating System(s):
Web browser (OS agnostic)

74 Reviews of Purplepass

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Jaime from Drumming The Soul Awake

December 2017

December 2017

PurplePass works great for my needs- smallish theatre shows done once a year.

Ease-of-use

Functionality

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Value for Money

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Pros

Customer support is great. They get back to me within 24 hours every times I've asked for help, and the help is friendly and personal and human - something I very much yearn for in this world.

Review Source: Capterra
 

Gary from Monroe Comic-Con LLC

December 2017

December 2017

Was flawless, will use again in 2018!

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Pros

I liked the paper ticket feature, the cost and ease of use setting up event. Website event page was easy to use and share.

Cons

I think it needs to help market its customers more via social media and email blasts. Also not sure who's end this is on but when sharing event on social media the thumbnail provided was a low purple pass one would like to have our event pic instead.

Review Source: Capterra

  Response: Purplepass, Purplepass Ticketing

Date: December 2017

December 2017

 

Gary,

Thanks for your great feedback! We loved working with you on your event this year. As for posting on social media, Facebook will show arrows allowing you to scroll through all media on the page. You can switch back and forth to choose which artwork you want featured on your posts.

Looking forward to 2018!

 

Jocelyn from Newport International Boat Show / Newport Exhibition Group
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

My experience with PP compared to Ticketmaster has been hands-down more efficient and user-friendly!

Ease-of-use

Functionality

Product Quality

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Value for Money

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Pros

Customer Support with key account leaders for constant back and forth. Easy and accessible use of reporting. User-friendly for both the user-facing and back end. Customization of our unique product (exhibitor ticket vs. public facing ticket). Show day support. A sense of urgency for the smallest to largest issues.

Cons

Not enough suggestions for the future based on their experiences with your product or in the event industry as a whole. I would like to see more comp or case studies provided in order to make your our experiences better. Not able to customize the 'selling widget'. Not able to capture day-of geographic data information quickly though POS, currently no data collected besides redemption during day-of.

Review Source: Capterra

  Response: Purplepass, Purplepass Ticketing

Date: November 2017

November 2017

 

Jocelyn,

Thank you so much for your kind words! It's always a pleasure working with the whole Newport Exhibition team! I wanted to address some of your concerns:

1) The widget can be greatly customized such as modifying verbiage, size, placement, enabling/disabling key features like shopping cart, Facebook integration, custom dividers/labels, and even 14 different themes. I know you had a long list of items available for sale which made your widget list long. We already have updates in the works that will allow you to group things like your Parking Passes into a single item and then choose as part of the check out process the different days and lots they want to park along with their associated pricing. This should further streamline the experience.

As for not capturing day-of geographics, zip codes are not stored on credit cards. You can however ask the customer and enter it during check out.

Looking forward to another great year with NIBS!

 

Chris from The Dynasty
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

We run monthly pro-wrestling events and we always use them for our ticket stock

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Fast and affordable tickets for any event. We order tickets every month for our family-friendly pro-wrestling events in New York and South Carolina.

Pros

Easy to use, easy to upload custom designs to ticket stock. Fast and affordable shipping and your information and ticket orders are saved for fast re-ordering.

Review Source: Capterra
 

Heather from AK Tuesday Night Fights
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

The support team has gone above and beyond on numerous occasions! These guys are solid!

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Pros

Super easy to use. Fast and efficient. Great variety in ticket selection. Orders are able to be overnighted to Alaska! Fantastic customer service!

Cons

I wish there was a way to reorder duplicate tickets, with only date changes. I'd like to order from my phone.

Review Source: Capterra

  Response: Purplepass, Purplepass Ticketing

Date: October 2017

October 2017

 

Thanks for your kind feedback Heather! Good news is we have a complete site redesign in the works that will allow you to easily design and place ticket stock orders directly from your phone.

 

Kim from Abbot Kinney Festival

October 2017

October 2017

Purplepass Ticketing is a user-friendly system that allows us to focus on our event.

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Pros

The customer service from Purplepass makes the entire process simple and easy to operate. The system itself is extremely user friendly and with over 150 volunteers that is a necessity.

Review Source: Capterra

  Response: Purplepass, Purplepass Ticketing

Date: October 2017

October 2017

 

Very happy to hear Purplepass has been a great experience for you! That's what we were shooting for :)

 

James from Power-Con
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

Very easy to use. Excellent customer service too!

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Ease of use. Multiple options conducive to our event needs. Fast check-in for attendees. And excellent customer service.

Pros

We've worked with three other ticketing vendors in the past six years, and Purple Pass is by far the best. For starters, their customer service level is amazing. They get back to you promptly, are super friendly, and work to resolve everything quickly. Their event setups are pretty detailed and customizable, and they will work with you to fine-tune things further per your event needs. Their check-in kiosks and POS check-in hand-helds are super easy to use at the gate or Registration. Events integrate great with our Word Press site and they work to customize things further if need be. Overall, just a fantastic experience.

Review Source: Capterra

  Response: Purplepass, Purplepass Ticketing

Date: October 2017

October 2017

 

We were very satisfied to know we were the only ticketing company you've ever worked with that was able to automatically calculate domestic and international shipping costs for the merchandise you shipped to your customers. Next year, make sure to put aside a few minutes during the event to say hi. We were sad we weren't able to find you at the event this year :(

Thanks for being part of the Purplepass family!

 

Randy from California Flat Track Association
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

After using two other ticketing services, there is no comparison. These guys rock.

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Pros

I love that they can build a seating map based upon limited information and they don't charge for it. Their customer service is excellent
The interface is mostly very good
Their box office features are very well integrated
A total solution

Cons

Their reporting could use some improvement. There is definitely a learning curve to coax out the information you're looking for.

Review Source: Capterra
 

David from KING BATT ENTERTAINMENT
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

Very good

Ease-of-use

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Great tickets. Easy to use. Everything is all in one!

Pros

This system is the easiest system we have used. Great customer support. I liked how it was easy to upload photos/videos and and a description to your event page.

Cons

Needs a couple more ticket options. This product was cost effective for my organization and PurplePass's customer service was top notch.

Review Source: Capterra
 

Natalie from Crazy San Diego
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Easy fast reliable

Ease-of-use

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Pros

How easy it was to use. The way it stores past events on the same account. I liked the way we could specialize the type of tickets we sold .. e.g. Promo tickets or VIP

Cons

Maybe just the wait time on the check, and not being notified when tickets are being sold but nothing major, overall great experience.

Review Source: Capterra
 

Max from Downtown barn
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Great customer support and service

Ease-of-use

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Value

Presale tickets, better promotion opportunities.

Pros

The events can be customized however you need, which is great for a small venue like ours that is always changing.

Cons

Some of the features are a bit confusing to get a handle on. The customer service has been effective in this regard, and everything that I've been confused about has been explained

Review Source: Capterra
 

Rusty from Marshun Entertainment
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Best ticketing system by far!

Ease-of-use

Functionality

Product Quality

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Value for Money

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Ability to offer ticketing to our venue efficiently and professionally

Pros

This system is the easiest and most robust system we have used, however the customer support is on a whole new level. Always there when we needed them and attentive to needs.

Cons

We have not had any issues that were not resolved quickly. Only issues have been with something that we did incorrectly.

Review Source: Capterra
 

Robert from Showcase626 Events

August 2017

August 2017

PurplePass is a great value for my money and is very user friendly and efficient

Ease-of-use

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Pros

Website is easy to use, Ticket stock ships to home within a day or 2 most. They are very fast and on point here

Cons

They are pretty on point here with very few errors. The original tickets were a bit plane but they have recently added a feature for a higher quality ticket print . No complaints

Review Source: Capterra
 

Eric from Magician Eric Giliam
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Great user interface, easy to navigate and simple for attendees to buy the tickets to the event.

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Pros

Super user friendly, Great customer support. I liked how it was easy to upload photos/videos and and a description to your event page. They also had great customization features that you can do with your event.

Review Source: Capterra
 

Fareha from Boomtown Casino Hotel
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Great. Easy to use.

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Easy to use. Everything is all in one!

Pros

Easy to use and breaks everything down. Customer Support is awesome. Brandon is excellent help. I like that you can add promo codes,

Cons

I would like to have a more breakdown of ticket stats. As far as who was using the coupons and who paid (for each row).

Review Source: Capterra
 

Bryan from Super Summer Theatre
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Purplepass has made it very easy to transition and set up our ticket system.

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Much better interface and ease of use compared to our prior ticketing system.

Pros

For the most part, the interface is very intuitive and easy to use. Purplepass has added/changed features we needed making the process seamless.

Cons

The merchant interface for the concession stand did not meet our need at first, however, Purplepass worked with us to update the software.

Review Source: Capterra
 

Amanda from Wisconsin Women's Health Foundation
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Outstanding and cost effective for our non-profit!

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Professionalism and exclusivity of our event!

Pros

We have never used bar-coded tickets before - I loved how we could associate each one a specific person and if/when they came to our event. The handy-dandy scanner to input ticket serial numbers when preparing for the event was great too! This product was cost effective for my organization and PurplePass's customer service was top notch.

Review Source: Capterra
 

Karen from Glee Music Academy
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Customer Service is Top Notch

Ease-of-use

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Pros

They do flips to keep you happy. My customers love choosing their seat and using their promo codes. They really have thought of everything.

Review Source: Capterra
 

JOSEPH from www.concertsNH.com
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Very happy with Purplepass Ticketing so far.

Ease-of-use

Functionality

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easy and inexpensive

Pros

Easy to use and set up events. Customer feedback has been all positive and the cloud ticketing us just what we needed.

Cons

Just being honest...The equipment rental program. Very expensive IMHO for what you get if it it even needed. A true cloud company would not need this. Still have no problem so far with PP

Review Source: Capterra

  Response: Purplepass, Purplepass Ticketing

Date: May 2017

May 2017

 

Hi Joseph,

It was a pleasure working with you! Regarding your concern about the equipment rental program, we offer a wide array of solutions to suite your exact needs. Some of our solutions are geared towards large scale events that need high-performance equipment. This is where our rental program shines.

If you felt you didn't need the equipment, we do have other options including free smartphone apps for iOS and Android.

For your next event, please contact your client care rep to review what solution might be best suited for you and your events.

- Purplepass

 

Demetrius from Dancin in the Eats

April 2017

April 2017

Good site, great support

Ease-of-use

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Appreciate Purplepass for its many templates, robust pockets of data, and great customer service otherwise.

Review Source: Capterra

  Response: Purplepass, Purplepass Ticketing

Date: April 2017

April 2017

 

Demetrius,

Thanks for the feedback. Although your comments were great, we are concerned about your star rating. If you have any questions, concerns, or comments that relate to your star rating, please let us know. We are deeply interested in continually improving and exceeding our client's expectations.

You can email us support@purplepass.com or call us directly anytime at 1-800-316-8559, pressing option 3.

We look forward to hearing from you and resolving any concerns you may have. Thanks Demetrius!

 
 
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