Raklet

RATING:

4.7

(66)

About Raklet

Raklet is a cloud-based club and event management solution that provides an integrated workflow for maintaining a contact database, collecting payments, organizing events and automating email and SMS communication. Raklet enhances member management by offering customer relationship management (CRM) for record-keeping and encourages community engagement with private social networks and smart forms for gathering member information. A dashboard provides a timeline of recent community activity and an at-a-glance view of organizational performance. Data stored with Raklet is secure and kept private and support is available at any time by email or phone. Membership fees, donations or ticket sales can be collected through the platform, and communications can be impro...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Raklet Pricing

Essentials: $49/month billed monthly or $39/month billed annually Professional: $99/month billed monthly or $79/month billed annually Premium: Contact Raklet for pricing information Raklet offers special pricing (50% discount on Professional and Premium annual plans) for qualified non-profit organizations and educational institutions.

Starting price: 

$59.00 per month

Free trial: 

Available

Free version: 

Available

Dashboard

Raklet Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Raklet

1 - 5 of 66 Reviews

Jesse

Mental Health Care, 1 employee

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed November 2023

Powerful Options with a Plan!

User Profile

Max

Verified reviewer

Education Management, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2024

Great platform for events' focused community

Great experience, fantastic support, we love the simplicity of the platform

PROS

Its focus on events rather than forum and group discussion

CONS

Lots of features, learning curve is there...

Joe

Entertainment, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Found a partner

Better than expected especially with the help on customizations to make it work for our needs

PROS

Accessibility to developers was key to set up the system to suit our needs

CONS

Different time zone means a delay on responses

Reason for choosing Raklet

Customization capabilities and as a differentiator from what our competitors use

Reasons for switching to Raklet

Moved from paper to digital platform to usher us into 2024 and beyond

Julia

Sports, 1 employee

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed July 2023

Terrible customer service and you have to pay to use the main features.

I hope that Raklet have a look at their customer service.

PROS

I like the bar code option and also the social aspect, with announcements . The fundraising feature was also quite cool.

CONS

* Bad customer service - very slow and often no response. I got so frustrated. (After no response for over a week, I then received a "how was your experience?" email - hence this review. * False advertising - it does not integrate with your website (it is basically a button re-direct to their site). * It also does not integrate with Facebook or Eventbrite as advertised - it only integrates with Zapier, and the functions are not useful for businesses. (Ie: it won't create an event like it does on Eventbrite, it only creates a post). * Event functionality is very basic. I had endless issues trying to get an event live with 503 errors. * You upload your logo but when customer register on an event it doubles up the logo (even though its only been uploaded once). No "event images" appear in emails, or on the event listing page. * I was unable to find an event calendar - just a list of events. * If checking people in to your event when you have no wifi or mobile phone service is important to you, then this is not for you. * An event organiser is unable to cancel an attendee from the app. * Probably the most frustrating thing was that I was still in my trial stage, but had to pay to use the features that I wanted to test. I used the system for 4 days (most of that was waiting for their customer service to get back to me). I have requested a refund for the trial as I never actually used it for my business but I have been ignored, or told to read the terms of business.

Vendor Response

As the founder of Raklet, I want to provide more insight into this situation. We have been operating as a remote company since 2013. This approach allows us to offer the best pricing in the market without compromising on the quality of our product. Our platform is designed to be modern and user-friendly, ensuring a seamless experience for our customers. Additionally, we take pride in offering free email/chat support, and our dedicated team aims to respond to inquiries within 24 hours, often responding within minutes. We don't have false advertising and we offer integrations with Zapier or Make. We saw that there was an event created but still followed up and see if there was an ongoing issue. Then we found out that the main issue - the platform was not usable offline. Besides all, the trial stage was passed and the monthly subscription was directly purchased. Then cancellation and refund were requested, so we guided and supported the cancellation, but as per our policies, there are no refunds and we explained in detail with documents. Still, it seems like this was written to impact our online reputation.

Replied August 2023

Garrett

Non-Profit Organization Management, 1,001-5,000 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2019

Great platform, highly recommended!

Support team is really helpful. We can easily get in touch with them over phone/video calls. Engineering team delivers new features and improvements all the time.

PROS

It's really easy to import members, assign dues and collect payments online. We use it for membership management at Center for Financial Inclusion at Accion.

CONS

Nothing in particular. It works like a charm.

Reason for choosing Raklet

Pretty flexible platform and they offered customizations for our organization. Payment with bank transfer option is implemented for us.

Vendor Response

Hello Garret, We are very happy to hear that you found our service to your liking. Our customer support team works quite hard to give you, our precious customers the best experience possible. It's a pleasure to work with you! Best, Raklet Team

Replied May 2022