SaffireTix

RATING:

4.8

(62)

About SaffireTix

SaffireTix is a ticketing solution designed to help businesses manage online and offline ticket sales. Professionals can create individual or custom seating maps and ticket types based on events' size and arrangement. SaffireTix enables businesses to manage radio-frequency identification (RFID) ticketing and sales processes via BlastPass. Supervisors can create promotional codes and track them on a unified platform. Additionally, its real-time reporting capabilities allow administrators to gain insights into sold or redeemed items based on location, date and time. SaffireTix offers a mobile application for iOS devices, which helps professionals access summary reports, track event entries, sponsors or other VIPs and more. Pricing is available on request and su...

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

SaffireTix Pricing

Starting price: 

$1.00 per year

Free trial: 

Available

Free version: 

Not Available

SaffireTix new scan

SaffireTix Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for SaffireTix

1 - 5 of 62 Reviews

User Profile

Leanne

Verified reviewer

Non-Profit Organization Management, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

Love, Love, LOVE Saffire!

I cannot even put into words how much I love Saffire. The platform is not only so beautiful, but so easy to learn and use. While many website companies have so much going on you can't wrap your head around it, Saffire's system is right to the point and very user friendly for those who aren't as advanced with technology. Our website looks incredible and their design team did not hold back. Not only do we love the product, but I could not be more thankful to the team behind Saffire. Everyone is so unbelievably kind, easy to work with, helpful, and willing to do what it takes to help you succeed. Any question we've ever had has been answered and with a quick turnaround. Saffire is everything that you want your partner to be - if you haven't gotten started with them, WHAT ARE YOU WAITING FOR?

PROS

Saffire is extremely user friendly for even the least tech savvy employees that we have. The team helped us entirely customize our website. Making products and creating pages are right to the point and completely organized. You can manipulate exactly what you need from reporting. We can see everyone that views our page and how it translates to sales. What isn't there to love??

CONS

Nothing! Only "problem" is having to copy new products over year to year for each event. Not an issue - just a tedious task if I have to answer something here :)

Andrea

Entertainment, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

Saffire is Excellent & User-Friendly

We do all ticket sales and ecommerce through SaffireTix. It's a very easy to use platform and is simple to retain for new employees.

PROS

Great to work with.Staff is responsive and willing to face presented challenge. Consistently go above and beyond on numerous projects.Eager and willing to expand their potential and products offered. CMS is simple and user friendly for the less tech-savvy individuals. They accept feedback and are always introducing new and improved updates to their software, website platform and app.

CONS

Appears cookie cutter and is challenging to customize to be different than other sites.

Reason for choosing SaffireTix

Easy to use, cost effective, willing to modify to meet our needs and expectations.

Reasons for switching to SaffireTix

Choice was outdated, expensive and challenging to use. They were not willing to modify or adapt as changes were required or as our business structure morphed. If they did adapt, the fees were very expensive.

MAGGIE

Marketing and Advertising, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed May 2020

Mobile Responsiveness and Transparency

Everyone is very quick to respond to inquiries, provide detailed insight and solutions for addressing any issues, comments, or concerns and for the most part, the layout of everything is fairly user-friendly. Your team is very approachable and I appreciate all that they do! Notes that did not fit above: It does seem inconsistent in the process of updating dates of events year to year, some events allow me to adjust the date in the quick edit portion others I have to go into the page and edit the item on the page. Now that I know I need to edit the item on the page to get the date to appear appropriately that is not an issue, but that took over a year to figure out. I am guessing there are some people that simply unlist the event and build it all over again. I would also suggest figuring out a better color code system/naming when it comes to unlisted events and removing products from page (i.e. for unlisted events the block goes grey but still says "listed" I believe it should be grayed out and state "unlisted" / when it comes to removing a product from a particular page it may be less scary to a user to replace that terminology with "remove" versus the current "deactivate" which makes it seem like you are deactivating the entire product from the entire website.

PROS

I like the ability to dive into the backend of the fair's website to make edits quickly without relying/waiting on someone else. I am able to make the changes I need, when I need and they are immediately made/seen on the live site.

CONS

The lack of mobile responsiveness and the lack of transparency in convenience fees to the customer. I would like to see the ecommerce portion of the site flow smoother from a mobile responsive standpoint and would love to see the convenience fee/etc pulled up into the main blue portion of the checkout where the customer sees the products they are purchasing. Our number one complaint regards the convenience fees, with half complaining about the fees themselves and the other half claiming we "snuck" them in/weren't honest with the fees (we do have disclaimers all over the website, social media and email communcation).

Chelsey

Events Services, 201-500 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2020

You need SaffireTix!

There is never a bad experience with SaffireTix. Saffire is always super helpful and hands on when you need them.

PROS

The best thing about the SaffireTix software is how easy it was to implement with our Saffire website.

CONS

The only downside to SaffireTix is we operate an outdated facility with a lot of people coming at once, so we some times lack the connectivity to operate the software to its potential.

Reason for choosing SaffireTix

We have worked with the Saffire team for years and were happy to expand into new products with them.

Reasons for switching to SaffireTix

We wanted to go with a simpler outlet for our customers.

Shelly

Events Services, 2-10 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2020

Amazing support team

It is a great ticketing platform and they have an amazing team ready to help with any aspect of the ticketing.

PROS

The software is user friendly and has lots of great tutorials. The layout is easy to use and follow. SaffireTix also personalizes the page to look just like your website.

CONS

It takes time to work through the tutorials, but it is well worth it and they are always there as a resource.

Reason for choosing SaffireTix

The costs are similar across the products out there, but team at SaffireTix is very personal, the relationship was the canoe tipper.