You need SaffireTix!

There is never a bad experience with SaffireTix. Saffire is always super helpful and hands on when you need them.

Pros

The best thing about the SaffireTix software is how easy it was to implement with our Saffire website.

Cons

The only downside to SaffireTix is we operate an outdated facility with a lot of people coming at once, so we some times lack the connectivity to operate the software to its potential.

Amazing support team

It is a great ticketing platform and they have an amazing team ready to help with any aspect of the ticketing.

Pros

The software is user friendly and has lots of great tutorials. The layout is easy to use and follow. SaffireTix also personalizes the page to look just like your website.

Cons

It takes time to work through the tutorials, but it is well worth it and they are always there as a resource.

Mobile Responsiveness and Transparency

Everyone is very quick to respond to inquiries, provide detailed insight and solutions for addressing any issues, comments, or concerns and for the most part, the layout of everything is fairly user-friendly. Your team is very approachable and I appreciate all that they do! Notes that did not fit above: It does seem inconsistent in the process of updating dates of events year to year, some events allow me to adjust the date in the quick edit portion others I have to go into the page and edit the item on the page. Now that I know I need to edit the item on the page to get the date to appear appropriately that is not an issue, but that took over a year to figure out. I am guessing there are some people that simply unlist the event and build it all over again. I would also suggest figuring out a better color code system/naming when it comes to unlisted events and removing products from page (i.e. for unlisted events the block goes grey but still says "listed" I believe it should be grayed out and state "unlisted" / when it comes to removing a product from a particular page it may be less scary to a user to replace that terminology with "remove" versus the current "deactivate" which makes it seem like you are deactivating the entire product from the entire website.

Pros

I like the ability to dive into the backend of the fair's website to make edits quickly without relying/waiting on someone else. I am able to make the changes I need, when I need and they are immediately made/seen on the live site.

Cons

The lack of mobile responsiveness and the lack of transparency in convenience fees to the customer. I would like to see the ecommerce portion of the site flow smoother from a mobile responsive standpoint and would love to see the convenience fee/etc pulled up into the main blue portion of the checkout where the customer sees the products they are purchasing. Our number one complaint regards the convenience fees, with half complaining about the fees themselves and the other half claiming we "snuck" them in/weren't honest with the fees (we do have disclaimers all over the website, social media and email communcation).

Opinions Are Like...

No problems other than the COVID-19 pandemic shutting down our operation and the uncertainty if we will be even able to use SaffireTix this year.

Pros

Being able to handle nearly all aspects ourselves

Cons

I feel like many fields to enter data could use a description of what the field is meant for and that the "steps" to take could be outlined in a more structured / uniform way.

Ease of Use

Very good

Pros

We find the software very user friendly and the support has been excellent.

Cons

Would be nice to have a package deal where you had one price for full needs versus piece meal.