Silent Auction Pro Software


 

Silent Auction Pro is a cloud-based event management solution designed for charitable institutes, clubs and other nonprofit organizations. It provides tools to manage contacts, track donations, bundle auction items and generate auction progress reports and integrated credit card processing.

Silent Auction Pro covers mobile bidding, silent auctions, online bidding and managing live auctions. It allows event managers to organize contact lists including both donors and attendees and it sends invitation emails to attendees. Organizers can notify bidders when they have won items via email and text.

It can project and display a leader board highlighting current auction statuses. Members can manage their profiles, enter bids and track progress for items they bid upon. Event organizers can also sell tickets online and plan seating arrangements for events. Customer support is offered via email and over the phone.

 

Silent Auction Pro - Online bidding
 
  • Silent Auction Pro - Online bidding
    Online bidding
  • Silent Auction Pro - Manage seating
    Manage seating
  • Silent Auction Pro - Donations
    Donations
  • Silent Auction Pro - Online bidding detail
    Online bidding detail
  • Silent Auction Pro - Leaderboard
    Leaderboard
  • Silent Auction Pro - Bidsheet
    Bidsheet
Supported Operating System(s):
Web browser (OS agnostic)

223 Reviews of Silent Auction Pro

 

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Software Advice Reviews (2)
More Reviews (221)

Showing 1-2 of 2

Chris from Kroc Center
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

Great software! Give it a try!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Software is great and very user friendly. Reasonably priced. Excellent customer service who are very helpful. Online bidding through mobile has been an amazing experience with conveniency and the ability to add folks who could not attend the event to still participate. And it tracks everything!!!

Review Source
 
 

Tony from Concentric
Specialty: Non-profits
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

January 2018

January 2018

Great software for charity auctions!!

Ease-of-use

Functionality

Product Quality

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Value for Money

Overall, I am extremely pleased with this software. I was totally immersed in it, learning every possible feature and application, to ensure that we got the maximum use.

Pros

Silent Auction Pro is an all-inclusive software charity organization events or online auctions for fundraising efforts. It manages contacts, monitors donations, item bundling, integrated credit card processing, and a lot more. The full-featured Silent Auction Pro also supports mobile and online bidding. This will allow organizations to attract more bidders from all around the world and increase their profits. Not only can they raise more money for their charity work but they are also able to spread the word about their efforts and even appeal to more supporters.

Cons

Special characters are not readable in the software for donation title, so I have had to change certain titles once they get loaded into the system as an auction item. The special characters examples(for inch threw off the formatting of the data export to excel). Reporting is good but it would have liked a few more reports or the ability to create ad hoc reports.

Review Source
 
 
 
Showing 1-20 of 221

Barbara from Discovery School

April 2018

April 2018

Wonderful customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
Value
Support
Pros

Ease of use, and customer support. All of the support team were very knowledgeable and so friendly and helpful. They have thought of everything.

Cons

The thank you letters were a little difficult to edit. The body of the letter came out in different fonts and was difficult to change.

Review Source: Capterra
 

Julie from Fresh Hope

April 2018

April 2018

We had an amazing experience. Tech support is outstanding!!! Loved the video tutorials, too.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

Made auction management a thousand times easier over paper bidding. Check-out and Post-auction reports were so simple, too!

Cons

I was a little confused where to find specific items I needed to edit, but their excellent tech support was responsive within minutes to solve my issue! I also had problems with our volunteers taking the time to train before the event on how to sign on and to assist with bidding.

Review Source: Capterra
 

Jennifer from Andover Coalition for Education (ACE)
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Silent Auction Pro was an incredible tool to expand our fundraising efforts with our auction event!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Value for Money
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Pros

The software was easy to use and helpful in tracking donations to our event. I loved the bundling function that allowed us to create great auction packages for our school fundraising event. We have been hosting this event for several years and finally decided to take our auction online. Silent Auction Pro allowed us to engage a larger audience in our fundraiser. We also were able to raise more money by taking our auction online. Many auction items went for their true value, which helped us raise more money for our schools.
The support staff were extremely helpful and always available to answer questions or review how we were using the tool.

Cons

There wasn't a lot that I didn't like about this software tool. One additional feature that would be nice would be the ability to email those that are attending your event (if you used the ticket purchase function) vs. all bidders.

Review Source: Capterra
 

Julie from Housing Families First

April 2018

April 2018

Silent Auction Pro made our silent auction easy!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
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Quality
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Pros

We loved the organization that went along with SAP. We could locate items and group them easily. We could record payments very easily. And now we can have all of the information stored for next year, which is huge! We can't say enough positive things about Silent Auction Pro!

Cons

The only hitch we had was that the system seemed to be down when we arrived at the venue the night of the event. HOWEVER, we called the company (at 6pm on Saturday) and someone was able to help us and all was well. So really, we had no cons to list!

Review Source: Capterra

  Response: Silent Auction Pro, Tahoe Peaks, Inc.

Date: April 2018

April 2018

 

Hi Julie - Thank you for the nice review! On the site being down - this must have been an issue with the internet at the venue end. We have multiple servers all running on Amazon's backbone that are all constantly monitored. We have had no downtime from Silent Auction Pro's side. -Jim

 

Heidi from WPES PTA

April 2018

April 2018

We have used Silent Auction Pro for the past three years to manage our school auction.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Quality
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Pros

The biggest pro for our organization is the customer support. It's superb. Being a rotating group of volunteers, we don't always have the technical know-how to manage the software right out of the gate each year, but the team at SAP really helps get us there by being available, knowledgeable, and clear with their guidance. Other pros: the functionality is robust, allowing us to do everything we need (set up online, silent, and live components of our auction, plus sell raffle tickets and track a fund-a-need). The platform is well organized and easy to navigate.

Cons

It does take some time up-front to learn the software and all that it can do. Sometimes we worried that we weren't using it at its full capacity or were taking more steps than necessary to complete a task. However, I think this is particular to our situation, because our group changes every year.

Review Source: Capterra

  Response: Silent Auction Pro, Tahoe Peaks, Inc.

Date: April 2018

April 2018

 

Thanks Heidi! Hopefully your team takes advantage of the online help and video tutorials we have to help folks come up-to-speed on the system. As always - we're here to help! -Jim

 


March 2018

March 2018

Using SAP for silent auction for a Non-Profit group.

Ease-of-use

Functionality

Product Quality

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Value for Money

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Saves us so much time. Used to use excel and mail merge to create bid sheets. Then had to enter results into a shared Sheet. Checkout took a lot longer since had to search the sheet. Also never had an online presence before so this gives us access to more people.

Pros

Using this tool enables us to reach more people. I also like that checkout takes a lot less time and the customers like getting a receipt. The ability to print and check all the items from a donation or auction item perspective is so helpful when setting up. I also like the email feature so we can send messages to our patrons and Thank you notes to our donors. The ability to text winning bid status is fun too. Having the patrons credit card information helps make check out a breeze even if they are not present at the time of close out of the auction.

Cons

Minor glitches with downloading to excel if you use that option. Easy to clean up though. There is a lot to learn to get going with the software but once you understand it, it is easy to use and the customer service is excellent.

Review Source: Capterra
 

Crystal from Ornua

March 2018

March 2018

Best customer support around

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This is a very user friendly platform, which allows for ease of use and training. There are a ton of how to's in the help section, if you can't find what you need in that section, their customer support team is top notch. We will be using this software for years to come.

Cons

Getting to different places within the software is a bit time consuming. It would be helpful to have frequently used shortcuts, placed within the software to be able to jump around quicker.

Review Source: Capterra

  Response: Silent Auction Pro, Tahoe Peaks, Inc.

Date: March 2018

March 2018

 

Hi Crystal - thank you for the review. I'll give you a call - I would like to hear more about your suggested shortcuts. -Jim

 

Kelli from Hononegah HOPE Foundation
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Very easy to understand and navigate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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We increased our intake by 30% of proceeds

Pros

That everything is all linked together....Very easy to move around throughout the site. Check out was so fast and easy, our bidders loved the ease. QR Codes on signs made finding the items and bidding very easy.

Cons

Wish cropping the pictures was a little easier, They had a lot of black space around them. Other than that it was great.

Review Source: Capterra
 

Rich from Jacobson Wealth Management, Inc.

February 2018

February 2018

Great software that is invaluable aid to fundraising

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Functionality is excellent. It has lots of features and benefits. The administration and reporting tools are also well thought out. It is clear they understand the many requirements of fundraising.
Finally, their support is outstanding.

Cons

It takes a while to learn the navigation- where tools are located. Also, in one or two instances we wanted to extract information in a certain way but the system didn't provide for this.

Review Source: Capterra
 

Tricia from St. Joseph Catholic School
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Silent Auction Pro provided the best customer service, especially on the day of my event.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

Benefits from this software is hands down the customer service. Silent Auction Pro is extremely professional, reliable and overall a fantastic software with a fantastic staff. The customer service is the best, especially when you talk to them several times on the day of your event. I was overly stressed about many things leading up to our event but my software was the one thing I had no worries about. I knew I could make a phone call or send an email and have a response immediately.

Pros

There are many things that I liked about the software. Some of my favorite features are the reporting, easy navigation and setup features that were used for our online ticket sales. We did not use the bid number feature but have learned from this year; we will want to use that feature next year. Silent Auction Pro makes everything so easy. However, the one thing that makes them outstanding is their customer service. Anytime I had a question, they were there and they were there with the answer I needed.

Thanks again for a great experience! I am looking forward to working with ALL of you in the future.

Cons

There is not a perfect software for anything, everyone knows that. There are a couple little things I would like to see differently but we will work together to come up with a solution for those items before the next event!

Review Source: Capterra
 

David from Kindale

February 2018

February 2018

Easy to use and navigate for our customers

Ease-of-use

Functionality

Product Quality

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Value for Money

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Was able to run a successful online auction

Pros

lots of feature, Easy to setup and add items lots of categories. Nice administration page for your items. Love there a mobile app for people to bid with. Great customers service

Cons

A little pricey but worth it for all the features and customers service, there many things this software can do.

Review Source: Capterra
 

Montgomery from Boys and Girls Club of the Red River Valley
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Have used this product three times now and it has never disappointed!

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Functionality

Product Quality

Customer Support

Value for Money

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Quality
Value for Money
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Silent Auction Pro is a great complete package type program. It was great for marketing our event. Easy to use during the event, and made everything go smooth after the event!

Pros

Ease of use. Reliable. Multiple options to suit your needs. GREAT customer service.
Great marketing tools, great for every aspect of a fundraiser event. If you are looking for a program to run an event, fundraiser, etc this would be a great choice.

Cons

Expensive. Not a fan of charging a percentage of proceeds.

Review Source: Capterra
 

Daniel from Angels In Disguise
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Very powerful tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Product Quality
Quality
Value for Money
Value
Support

Saves time and helps with organization.

Pros

We have been looking for a long term solution for our charity auction. Software certainly helped with organization and logistics of the event. Great tool..

Advice to Others

We are very new to the software but currently very pleased. Just 2 events under our belt with this tool.

Review Source: Capterra
 

Stacey from Heartbeat of Toledo

January 2018

January 2018

awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

Very user friendly especially the support team, they were fabulous

Pros

Easy to use everything is a click away, especially all the reports that convert over to excel. Very easy to use

Review Source: Capterra
 

Kathleen from Pennsylvania Credit Union Foundation

December 2017

December 2017

Outstanding customer service, intuitive software, great help features.

Ease-of-use

Functionality

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Value for Money

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Ease of use, professional appearance to our auction, mobile capability.

Pros

Ease of use, and made our auction look very professional. The pricing is very fair and the customer support is outstanding.

Cons

Not a thing. Was my first time using it, so I had a bit of a learning curve. The help team was always on point and quick to respond to my needs.

Review Source: Capterra
 

Rocio from City of Allen
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2017

December 2017

First time user. The experience went fairly well.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Uploading photos and entering new departments was very easy, once I got the hang of entering them.

Cons

I didn't like that you need to know how to write in code to make bullet points or "hard returns" and spacing.

Review Source: Capterra

  Response: Silent Auction Pro, Tahoe Peaks, Inc.

Date: December 2017

December 2017

 

Hi Rocio - thank you for the review. We will be adding an HTML text editor to the description and restrictions fields when entering a donation which will eliminate the need to know HTML. -Jim

 

Jason from Vestavia Hills Soccer Club
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

OUTSTANDING SOFTWARE! ESSENTIAL FOR FUNDRAISING!

Ease-of-use

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INCREASED REVENUE AND AN EXPEDITED CHECKOUT! It was priceless and we will be using from here on out! At first, the site can seem daunting, but with a great support staff and intuitive software with some key 'go to' areas to get to easily, Silent Auction Pro is essential to any live and silent auction!

Pros

Our first time using SAP, and it was a huge success! We love the online bidding via your phone at the event. Online bidding increased our revenue by 100%... it is easy to set up and even easier to use! Online registration allowed for the easiest checkout process ever! Our attendees loved the software and found it extremely easy to use, intuitive, and simple!

Forgot to mention how easy it was to set up ticket sales too! It was so easy to set up and allowed for upsales and was even easier for our supporters!

Get this software and use it all! You won't be disappointed!

Review Source: Capterra
 

Ginny from Lake Highlands Elementary
Number of employees: 1 employee Employees number: 1 employee

November 2017

November 2017

Silent Auction Pro has exponentially increased our elementary school auction profit!

Ease-of-use

Functionality

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Savings of time, money and energy! A huge increase in profit over the last several years!

Pros

Silent Auction Pro makes the auction process seamless. Our school auction has gone from completely paper based, to silent auction with software, and then to mobile bidding over the past four years. Silent Auction Pro walked us through this process, helping us through each transition. The customer support we received was phenomenal. Their staff even looked for any issues and contacted me with assistance! In addition, we price compared several other similar services, and Silent Auction Pro was very cost competitive!

Review Source: Capterra
 

Jane from Families of Sunset PTA

November 2017

November 2017

Great experience overall, especially with customer support.

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The ease of mobile and on-line bidding which increased our audience to include those that couldn't attend the physical event.

Pros

System is user friendly; basic set-up manual is on YouTube which totally helped; customer support available 24/7 and always friendly and helpful; and financially, it fit our needs best since we're a small public elementary school.

Cons

I couldn't use symbols on Donation Title (i.e. &, %, #, etc.); when loading photos, sometimes it didn't quite fit the entire picture I wanted so I had to crop.

Review Source: Capterra
 

Susie from Molalla FFA Alumni
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Silent Auction Pro is a great addition to our fund raising event!

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
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Being able to network, print cation, print bid sheets, cross check bidders with how many items they buy, we sent out blasts about items for sale, eventually online ticket sales and sort items

Pros

My favorite part of this program is that it is always in live time. Anyone on my team can look at it at any time and it's always up to date. Which means it is also a networking tool as well.

Cons

I wish that once my donors logo is uploaded it would follow the donor on all printed materials., including bid sheets. I also would like to be able to export addresses of both the donors and bidders without having to have Microsoft office. In addition just being able to print a list with just addresses.

Review Source: Capterra
 
 
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