Silent Auction Pro Software


Silent Auction Pro is a cloud-based event management solution designed for charitable institutes, clubs and other nonprofit organizations. It provides tools to manage contacts, track donations, bundle auction items and generate auction progress reports and integrated credit card processing.

Silent Auction Pro covers mobile bidding, silent auctions, online bidding and managing live auctions. It allows event managers to organize contact lists including both donors and attendees and it sends invitation emails to attendees. Organizers can notify bidders when they have won items via email and text.

It can project and display a leader board highlighting current auction statuses. Members can manage their profiles, enter bids and track progress for items they bid upon. Event organizers can also sell tickets online and plan seating arrangements for events. Customer support is offered via email and over the phone.



242 Reviews of Silent Auction Pro

Overall rating

4.81 / 5 stars

Filters:

Showing 1 - 20 of 242 reviews

January 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

January 2019

Easy to use

Pros

This product was very user friendly - even for those who are not tech savvy.

Cons

There is really not much I didn't like. It was basic and fit the need.

December 2018

Karen from Contractors Association Of Truckee Tahoe

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Easy to use and Learn

Silent Auction Pro was very easy to use. The staff was easy to talk with and would work with you to find a solution. Silent Auction Pro made our program run much smoother than in past years.

Pros

The software was easy to set up, learn, use and teach. Our members loved how quick check-in/out was.

Cons

There is no app, yet. There is a way to make a shortcut on your phone but some people have difficulty doing it.

December 2018

Jose from Country Montessori School

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Great tool with lots of features and support

It has been a wonderful experience. I had to learn the software last year as the development coordinator for our school. Was able to pick it up very quickly and use it to manage our fundraising donor information. When I cant find an answer on the help pages (which is rare), I contact support and they follow up immediately and take care of anything I need. Great price and wonderful quality of a product. Best part is the support.

Pros

Silent AuctionPro is easy to use and has lots of support information for all types of situations to help educate the user.

Cons

Would love to see an upgrade to the formatting and look of the mobile bidding pages (how they look on cell phones)

December 2018

Chelsea from YMCA of Greater Indianapolis

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Time saver!

So easy from the admin standpoint and the user experience.

Pros

This software eliminates the endless paper trail around the silent auction process!

Cons

No complaints- easy to use and saves time

November 2018

Tricia from Racine Art Museum

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Really Good Auction Program

Once you play around with the program, it seems to be pretty user friendly. And what you do not know how to do or are having trouble with, there are lots of tutorials to lead you through the process. Plus the support staff is excellent and amazingly helpful.

Pros

A good way to track all donations and purchases. There are many features which make this very easy. The check-out system is pretty user friendly and works well. The support staff at SAP are great to answer questions and lead you through the process.

Cons

The first ticket purchase by a buyer only allows for the purchasers name, and does not let you reassign the name to someone else right away – you have to go back in and readjust. It worked but is a little bit clunky.
A lot of data entry. As we were using this for the second time, some bits were easier as we could pull from past donors info.
The bid sheets selected the donations that were entered first, which were not always the biggest selling points when bundling
Setting up the bar tickets was a bit messy.
Would be nice to be able to pull more specified reports from the program. Customize the report formats.

October 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

5 of 5

October 2018

Silent Auction Pro

Pros

Great ease of use and set up was a breeze.

Cons

Running reports can be a bit troublesome.

September 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Great Web Based Fundraising Software

I would recommend this product to others, but would suggest that they not rush through the process of setting up auction packages. In order to encourage sales, take the time to make everything look and sounds good for maximum profit.

Pros

This software allows auctions and bids to go off without a hitch. This is a very simple to use product and allows a seamless process from beginning to end. I like that participants can pay with their credit card straight through the site to alleviate time from my staff.

Cons

The setup of my account and event took some time, but after that I didn't experience any issues.

September 2018

Scott from Kiwanis Club of Indy - It's 5 O'Clock Somewhere

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2018

Great Program and Awesome Service!

Absolutely wonderful!! Our sincerest thanks to the whole Silent Auction Pro team! They made this venture for painless for us. And they were quick to assist and also give helpful suggestions and tips that would make the whole process even easier and better for those bidding on our items! Will definitely be utilizing them again for all our future silent auction needs.

Pros

I found this system to be very user-friendly. The few times that I had questions or needed assistance, the Silent Auction Pro team was quick to respond and made things much more simple than I was trying to make it. This was our first time doing an online silent auction and I feel that this was PERFECT for us! I was also very pleased with the ability to post pictures and lengthy descriptions with the items we were auctioning off. The payment process for the auction winners was wonderful! They were able to quickly pay and the reports that the system provided to us truly made delivery and follow up easy for us.

Cons

The only issue that I had was that this system seems to be set up for those who are having "an event" along with the silent auction. Sometimes, that made things a little confusing for me as we were only doing the online auction. A couple of little changes could be made for those who do not have events so that there are options for both types.

September 2018

Eric from Regions Bank

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Great Software, Great Experience!

Silent Auction Pro organizes your whole event from start to finish.

Pros

Software is easy to use and intuitive. When you do hit a snag or need more information, the Silent Auction Pro Team is there to help - never had to wait on hold very long. Also, the developer took a look at our data a couple of weeks before the event to suggest minor changes in how we entered the data to make the software even more functional. That is top level service!

Cons

As with any new program, there is a learning curve. If you have people on your board that don’t like change, you will have to spend a lot of time getting buy in and training them how to use the program. However, that would be true with any software.

August 2018

Cathie from Community Liver Alliance

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

BEST Auction Software

Super excellent. Customer service was fantastic and always so professional. When I had a question that I could not find the answer to on line - I would send an email to rep and she would respond so quickly and always answered my questions and always so helpful and professional. She was truly a GEM because this was my first time using this software and was a little overwhelmed and she really guided me thru everything I needed to know to set up my First Silent Auction for our organization

Pros

The ease of use and the final product. Print out of items look great. Support from the staff was excellent and very professional. Always responded to my emails promptly and so helpful with my questions

Cons

I really can't say anything. This was the first time that I used it and was fortunate to have the assistance of rep to guide me thru some of the issues I had on MY end - not the software. I will say that it is easy to follow

July 2018

Julia from Foundation for Monterey County Free Libraries

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Great product and OUTSTANDING customer service!

Pros

I initially selected this software because it was affordable. I've used the software now to run a first, smaller event and received great reviews both from guests and from staff using it. What I love best above all is the incredible customer service that Silent Auction Pro offers. They really want to make sure you succeed. In the days and weeks leading up to the event, Silent Auction Pro staff contacted me regularly to make sure that my planning was on track and I was comfortable using the software.

Cons

The only feature I am missing is the ability to import data from spreadsheets. Instead, I have to enter each donation and donor one-by-one, which is very time-consuming.

Response from Silent Auction Pro of Tahoe Peaks, Inc.

Replied July 2018

Hi Julia - thank you for the great review! With respect to not being able to import donations from a spreadsheet - It's best to simply stop using your spreadsheet and enter the items directly into Silent Auction Pro. That way you won't be duplicating your efforts. It's not possible to do an import because of the relationships between donations and the donors that are automatically maintained in Silent Auction Pro for you. There's also other attributes you are probably not capturing in your spreadsheet that are required in Silent Auction Pro. - Jim

July 2018

Anne from Food Manufacturing

Company Size: 201-500 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Silent Auction Pro

Pros

I like how I customized my activities and be transparent in my log. It kept me organized on my work.

Cons

Maybe just try to improve on how letters to be formatted. And some problem in downloading excel file.

June 2018

alonzo from Aerofit

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Awesome software

Pros

Running an event and having this software comes hand in hand. it makes everything so simple and easy to organize.

Cons

The one time fee seams a little too steep if you are only using this one time. But for regular users this is perfect.

June 2018

Aaron from DSA

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

2 of 5

Customer support

3 of 5

Functionality

2 of 5

June 2018

Silent Auction Pro - basic auction software

Pros

Silent Auction Pro has features like image uploading and item organizing that make it useful for auctions.

Cons

Silent Auction Pro uses an unreliable payment processor, they do not give an opt out for saving credit card info, and there is no bulk upload for items.

Response from Silent Auction Pro of Tahoe Peaks, Inc.

Replied June 2018

Regarding our credit card processors: Silent Auction Pro uses two of the largest and most reliable payment processors on the planet - PayPal and WorldPay / Vantiv. Regarding storing credit cards: For mobile bidding, yes customers must put a credit card on file. This is by design as we believe that it is in the best interest of organizations holding fundraisers that they have a credit card on file for each online bidder. People who do not have a credit card or refuse to put one on file may bid on a bidding Kiosk. Note that credit cards are NOT stored on Silent Auction Pro servers but instead with PayPal or WorldPay. Regarding no bulk upload for items. This is true. It is just as easy if not easier to enter donations into Silent Auction Pro than it is to enter them first in a spreadsheet (where you can't enter a photo anyway). If you purchase a system to help manage your event, you should use that system exclusively and not try to switch back and forth.

June 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

The best decision our community service (Rotary) club made wrt to fund raising tool

Reduced our cost while helped to only use items on the auction that brings the most money.

Pros

Reduces a committee work of 5 people to 1 person. We do a golf fund raiser every year. This helps with keeping track of donations, auction items and BEST of all automate the thank you notes after the event. We trick the system and use the Table feature in assigning Golf Cart 4some assignments.

Cons

There is no shortcomings at all. When in doubt I simply go to the recordings on YouTube as referenced by the help menu

June 2018

Juanita from Child Care Council of Westchester

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

This is the second year our agency has used Silent Auction Pro and it is great.

Pros

The silent auction pro software is easy to navigate, has simple forms, help videos and format of website. The staff are extremely friendly and always sending informative emails at the right time.

Cons

The silent auction pro layout of the auction items on the website can use a little touch up from a graphic designer.

June 2018

Penelope from Non profit Organization

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

3 of 5

June 2018

This was the first year using a computer based program for an event. It made it easy in some ways.

Pros

I liked the software because it kept us organized. It was some-what easy to use and see everything. Having all information in one spot was helpful. Being able to see who had what and who won what in the end was nice. I also really liked being able to print bidder number and bidder sheets ahead of time.

Cons

Having a computer based systems was nice however, we felt there were a few things we didnt like. We found when going from an auction page to auction item the pages didn't talk to each other and wouldn't update. I also didn't like that the bidder sheet wouldn't allow for more than one auction item to be featured. In the past, my group likes to put up every logo that is in the package and show proper representation. We needed to make our own in the end.

May 2018

Jamison from Quorum

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

4 of 5

Functionality

5 of 5

May 2018

Easy to use application

Pros

Easy application to utilize, customer support is also good as they have a reasonable response time.

Cons

The platform can be confusing at first, but after you get used to it, it's not bad. Just a learning curve.

May 2018

Christina from Non-Profit Organizations in McHenry IL

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2018

Easy To Use System and Outstanding Customer Service

Pros

The system is very easy to use and, if you have a question, the software team usually responds within a couple of hours

Cons

It would be helpful to have more flexibility on applying credit but it is also understood that privacy guidelines must be maintained

April 2018

Barbara from Discovery School

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Wonderful customer support

Pros

Ease of use, and customer support. All of the support team were very knowledgeable and so friendly and helpful. They have thought of everything.

Cons

The thank you letters were a little difficult to edit. The body of the letter came out in different fonts and was difficult to change.