Silent Auction Pro Software


 

Silent Auction Pro is an online event management solution for fundraising, auctioning and selling tickets. This solution is suitable for charitable institutes, clubs and other nonprofit organizations.

It includes tools to manage contacts, track donations, bundle auction items and generate auction progress reports, and it features integrated credit card processing.

Silent Auction Pro covers mobile bidding, silent auctions, online bidding and managing live auctions. It allows event managers to organize contact lists that can include both donors and attendees, and it sends invitation emails to attendees.

Organizers can also notify bidders when they have won items via email and text.

Silent Auction Pro can project and display a leader board highlighting current auction statuses. Members can manage their profiles, enter their bids and track progress for items they bid upon. Event organizers can also sell tickets online and plan seating arrangements for events.

This solution is suitable for church auctions, school auctions, service club auctions or any organization wishing to raise money using an online auction or event-based fundraiser.

 

Silent Auction Pro - Online bidding
 
  • Silent Auction Pro - Online bidding
    Online bidding
  • Silent Auction Pro - Manage seating
    Manage seating
  • Silent Auction Pro - Donations
    Donations
  • Silent Auction Pro - Online bidding detail
    Online bidding detail
  • Silent Auction Pro - Leaderboard
    Leaderboard
  • Silent Auction Pro - Bidsheet
    Bidsheet
Supported Operating System(s):
Web browser (OS agnostic)

206 Reviews of Silent Auction Pro

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Rocio from City of Allen
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2017

December 2017

First time user. The experience went fairly well.

Ease-of-use

Functionality

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Pros

Uploading photos and entering new departments was very easy, once I got the hang of entering them.

Cons

I didn't like that you need to know how to write in code to make bullet points or "hard returns" and spacing.

Review Source: Capterra

  Response: Silent Auction Pro, Tahoe Peaks, Inc.

Date: December 2017

December 2017

 

Hi Rocio - thank you for the review. We will be adding an HTML text editor to the description and restrictions fields when entering a donation which will eliminate the need to know HTML. -Jim

 

Jason from Vestavia Hills Soccer Club
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

OUTSTANDING SOFTWARE! ESSENTIAL FOR FUNDRAISING!

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INCREASED REVENUE AND AN EXPEDITED CHECKOUT! It was priceless and we will be using from here on out! At first, the site can seem daunting, but with a great support staff and intuitive software with some key 'go to' areas to get to easily, Silent Auction Pro is essential to any live and silent auction!

Pros

Our first time using SAP, and it was a huge success! We love the online bidding via your phone at the event. Online bidding increased our revenue by 100%... it is easy to set up and even easier to use! Online registration allowed for the easiest checkout process ever! Our attendees loved the software and found it extremely easy to use, intuitive, and simple!

Forgot to mention how easy it was to set up ticket sales too! It was so easy to set up and allowed for upsales and was even easier for our supporters!

Get this software and use it all! You won't be disappointed!

Review Source: Capterra
 

Ginny from Lake Highlands Elementary
Number of employees: 1 employee Employees number: 1 employee

November 2017

November 2017

Silent Auction Pro has exponentially increased our elementary school auction profit!

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Savings of time, money and energy! A huge increase in profit over the last several years!

Pros

Silent Auction Pro makes the auction process seamless. Our school auction has gone from completely paper based, to silent auction with software, and then to mobile bidding over the past four years. Silent Auction Pro walked us through this process, helping us through each transition. The customer support we received was phenomenal. Their staff even looked for any issues and contacted me with assistance! In addition, we price compared several other similar services, and Silent Auction Pro was very cost competitive!

Review Source: Capterra
 

Jane from Families of Sunset PTA

November 2017

November 2017

Great experience overall, especially with customer support.

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The ease of mobile and on-line bidding which increased our audience to include those that couldn't attend the physical event.

Pros

System is user friendly; basic set-up manual is on YouTube which totally helped; customer support available 24/7 and always friendly and helpful; and financially, it fit our needs best since we're a small public elementary school.

Cons

I couldn't use symbols on Donation Title (i.e. &, %, #, etc.); when loading photos, sometimes it didn't quite fit the entire picture I wanted so I had to crop.

Review Source: Capterra
 

Susie from Molalla FFA Alumni
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Silent Auction Pro is a great addition to our fund raising event!

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Being able to network, print cation, print bid sheets, cross check bidders with how many items they buy, we sent out blasts about items for sale, eventually online ticket sales and sort items

Pros

My favorite part of this program is that it is always in live time. Anyone on my team can look at it at any time and it's always up to date. Which means it is also a networking tool as well.

Cons

I wish that once my donors logo is uploaded it would follow the donor on all printed materials., including bid sheets. I also would like to be able to export addresses of both the donors and bidders without having to have Microsoft office. In addition just being able to print a list with just addresses.

Review Source: Capterra
 

Steven from Easley Blessed

November 2017

November 2017

The product is wonderful in the customer service is absolutely amazing .

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Pros

Software is very easy to use and the customer support behind it is right with you every step of the way. Every time I call they picked up and we're ready two-step me right through and sometimes even do it for me so that I could continue focusing on my event.

Cons

I would like to be able to set bigger screen graphics. I would like for the Mark keyboards to fill the screen

Review Source: Capterra
 

Tara from Simpson College Athletic Department

November 2017

November 2017

Great & I hope to be able to use the software again next year for our event!

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Safe & secure place to store and update contact information. Easy reports. Easy bid sheets. Streamlined check in and check out process.

Pros

The customer service rep assigned to my case was FANTASTIC. In fact, she reached out to me more than I had to reach out to her. Whether I had a quick easy question or a BIG confusing question, I also felt more confident after talking to her.

Cons

The only drawback, and it isn't even really a drawback, is that the software can do SO much that I didn't even take advantage of. I am hoping that after learning the basics this time around, I can dig a little deeper next year and use more of the reports and functions that are available to me.

Review Source: Capterra
 

Jennifer from Covenant Christian School

November 2017

November 2017

It was great to get a real person when we called during the event!

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Pros

Everything was great from the beginning to the end! When I had questions about the payments received, I called and got a real person to answer my question. I like the way you can purchase tickets online.

Cons

I can say that the receipt they get at check out is a little confusing to the check out staff. I know of one person that got charged for his tickets again at checkout.

Review Source: Capterra

  Response: Silent Auction Pro, Tahoe Peaks, Inc.

Date: November 2017

November 2017

 

Hi Jennifer - thank you for the great review! On the receipts - Silent Auction Pro keeps a running total of the charges and payments made by an attendee. The only way I can think of that someone could be charged twice is if a payment was recorded as an additional donation at check-out time. If there is any confusion as to how this happened please give us a call and we can look into it. -Jim

 

Daniel from Backpack Buddies Foundation of Loudoun Inc

November 2017

November 2017

amazing, easy, satisfied

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Pros

We enjoyed the ease of use, the overall platform and the amazing technical support. We were very happy with our decision to switch to Silent Auction Pro.

Cons

There are few enhancements that would make things better, but we do not have any real complaints. It would be nice to have a physical check in button for registered guests.

Review Source: Capterra
 

Dessi from SteppenStone Youth Treatment Services

November 2017

November 2017

This software has made our silent auction events so organized.

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Pros

I like that it keeps up with event records, prints off info sheets, bid sheets, and anything else I need for our silent auctions. I also like that we can sell event tickets through this site and the purchaser's credit card number is saved for express checkout from the auction.

Cons

The great thing about this software is that any time I find something that I don't like about it or I feel there is a way it could be improved I am able to contact them and they make improvements based on my feedback.

Review Source: Capterra
 

Cory from The Sophie House
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Great software for silent auction for growing non profit!

Ease-of-use

Functionality

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Quality
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Pros

Fundraising software can be very expensive and overall this was a great value for the money! Silent Auction Pro is a user friendly software and met all of the needs of our event, from acquiring donations to selling event tickets and communicating with guests to the actual auction. The end user product looks professional and our guests commented on its ease of use!

Customer support was always willing to help with any questions, and the help function and videos online were easy to use and helpful.

Cons

The most confusing set up was with our raffle items, but the process made sense after talking to customer support. Would like the option to sell and track raffles by bidder and not issuing actual raffle tickets.

Also, the software recommends not reconciling spouses but this seemed to make it more confusing for us to keep them separate.

Review Source: Capterra
 

Deb from Jordan Binion Project

November 2017

November 2017

Great software

Ease-of-use

Functionality

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Value for Money

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Pros

This is a great product. This is the second year we used it for our event. It is easy to use and makes everything easy and stress free. Selling tickets, managing table assignments, bid numbers and auction items is super easy. It tracks everything and at the end of your event, you will know exactly how much you brought in for your fundraiser.

Cons

I really cannot say anything negative about the sotware. It is easy to use and tracks everything needed.

Review Source: Capterra
 

Debbie from Glenwood Springs Rotary Club
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

The best software support I have experienced. That is essential to us!

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It helped us increase our event audience and proceeds. It has saved us a great deal of time and frustration in trying to organize, track, save and report all the information essential to a successful auction.

Pros

You can reach a real person who is competent in the software in a timely fashion. Supportive calls and emails that are informative and timely. An easy and efficient help menu.

Cons

It has taken some time and experience to understand all the features that are available and just how to make them work for us.

Review Source: Capterra
 

Eileen from St. Ambrose School
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

We used Silent Auction Pro for the first time this year and it was perfect!

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We raised more money with less time and lower cost.

Pros

This was our first time running the school gala and we set out to find some new software to help us get the job done. With Silent Auction Pro we were able to do more with less - money, time and effort! From data entry to bid sheets, display sheets, program production, online bidding, ticket sales, day of event support, credit card payments (through a 3rd party which was also phenomenal), check in/check out and post event reports it was truly a joy to work this product and the support team.

This was my 3rd job for several months (following my full time paid employment and running a busy household) I often found myself in need of support at 10 or 11 pm. I always found a friendly and helpful voice on the other end of phone. Moreover, with Silent Auction Pro, if you can dream it, you can do it. Any idea we had the team worked with us to bring it to successful fruition. They were always available to troubleshoot and even proactively offered corrections to problems I didn¿t even know I had!
With the helpful of Silent Auction Pro we delivered the school¿s most successful fundraiser in years!

Review Source: Capterra
 

Erika from Lawrence Habitat for Humanity

October 2017

October 2017

Silent Auction Pro fit our organization and event perfectly. It was affordable and easy to use.

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Pros

Most of all I like the price. I also like that the Help section is very thorough and had videos. My representative was also very helpful and had used the software themselves.

Review Source: Capterra
 

Susan from Life Resources

October 2017

October 2017

The customer support is unparalleled!

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Pros

The Customer Support is very helpful. We had not used a formal database previously and have found this one to be very easy to use.

Cons

I wish we could link two bidders (spouses) so we know if both have used the bid # upon checkout. Would love to have a couple more checks and balances in place.

Review Source: Capterra
 

Susan from Racine Art Museum

October 2017

October 2017

This is the first time we used a software program for our fundraising events and we were pleased.

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Pros

It helped us organize the auction and combine items into packages. The check-in process was smooth and most people allowed us to swipe their credit card for easy check-out. Any questions I had were answered quickly and there was a lot of follow-up from the support team.

Cons

Initially there is a lot of data input and it needs to be entered exactly as you want it to appear on all printed materials.

Review Source: Capterra
 

Fred from All Saints School
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Great experience. Looking forward to next years event.

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Simplifies the whole process of putting on an event and helps us to have more successful events.

Pros

Easy to use. Very User friendly. I have used this system for 6 events and have customized it for multiple types of auctions.

Cons

Wish it would build a customized web site for the event. It would be nice to have a dedicated website that would provide links to ticket sales, online auctions, View live autions item and advertise our sponsors.

Review Source: Capterra
 

Lara from North Carolina Therapeutic Riding Center

October 2017

October 2017

Excellent Choice

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Helped us run our best auction to date, with virtually no line at checkout, even though we had almost doubled our attendees from the prior year.

Pros

This is terrific software, especially for a smaller nonprofit. What sold the software to us is that when I inquired about it online on a Saturday, I got an immediate phone call from the owner of the company and software developer. This was very typical of all interaction with this company throughout our use of the software - we got immediate responses from support when we had questions, they understand that auctions happen on weekends and support needs to be available then, and when we found a few quirks in the software they were repaired immediately, often by the developer personally. We previously used Greater Giving and BidPal; all three have features that I like and don't like, but overall SilentAuctionPro is by far the best value for the price. The a la carte pricing is a huge benefit for nonprofits like ours that cannot use all features (i.e. online bidding). Overall, from last year to this year (BidPal to SilentAuctionPro), we went from about 100 to 195 attendees, and from our worst checkout ever to our best. The instruction files, help menus, videos, etc were by the far the best of any nonprofit software we have used. We were invoiced after the auction for the software, which could be of great benefit for a nonprofit just starting out with their first auction.

Cons

I would love to be able to have a website where people can enter their own donations and have them populate as donation items in the system. There were a few quirks like the system not liking quote marks and ampersands. I would like for there to be a bit more explanation on the page about the security of registering your card as many of my guests weren't comfortable doing so at the time of ticket purchase. It would also be great to have more customization options for the ticket sales page. Because of the way we run our auction, I would very much prefer to be able to assign bidder #s to a household rather than to an individual, but this would have been fine if we had noticed it earlier and planned accordingly. I would also like to be able to customize a bit more on the receipts, include ticket descriptions, etc. I would have set up our fixed price items differently than we were advised to as I don't think it was the best option for our auction and was a bit of a hiccup, but in fairness it was something we didn't get to in advance and did on the fly, so it would have been avoidable with a little planning. Although the reports are generally pretty great, I did have to piece together a few to get to what I needed which could be a pain for someone with less Excel experience. Really minor, but because we can't use online bidding, I print our bidsheets on carbonless paper. Would very much prefer that the half sheet option printed as a 2up because I ended up reformatting them in Adob

Review Source: Capterra
 

Jessica from CYAE

September 2017

September 2017

Changed our world

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Pros

This software Keeps Us organized we went from a chaotic Messi checkout process to one with clearly defined procedures.

Cons

The look of this program is not super appealing at this very generic and Visually Bland maybe some updates to make things pop a little more might have the average user.

Review Source: Capterra
 
 
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