Silent Auction Pro Software


 

Silent Auction Pro is a cloud-based event management solution designed for charitable institutes, clubs and other nonprofit organizations. It provides tools to manage contacts, track donations, bundle auction items and generate auction progress reports and integrated credit card processing.

Silent Auction Pro covers mobile bidding, silent auctions, online bidding and managing live auctions. It allows event managers to organize contact lists including both donors and attendees and it sends invitation emails to attendees. Organizers can notify bidders when they have won items via email and text.

It can project and display a leader board highlighting current auction statuses. Members can manage their profiles, enter bids and track progress for items they bid upon. Event organizers can also sell tickets online and plan seating arrangements for events. Customer support is offered via email and over the phone.

 

Silent Auction Pro - Online bidding
 
  • Silent Auction Pro - Online bidding
    Online bidding
  • Silent Auction Pro - Manage seating
    Manage seating
  • Silent Auction Pro - Donations
    Donations
  • Silent Auction Pro - Online bidding detail
    Online bidding detail
  • Silent Auction Pro - Leaderboard
    Leaderboard
  • Silent Auction Pro - Bidsheet
    Bidsheet
Supported Operating System(s):
Web browser (OS agnostic)

230 Reviews of Silent Auction Pro

 

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Software Advice Reviews (2)
More Reviews (228)

Showing 1-2 of 2

Chris from Kroc Center
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

Great software! Give it a try!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Software is great and very user friendly. Reasonably priced. Excellent customer service who are very helpful. Online bidding through mobile has been an amazing experience with conveniency and the ability to add folks who could not attend the event to still participate. And it tracks everything!!!

Review Source
 
 

Tony from Concentric
Specialty: Non-profits
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

January 2018

January 2018

Great software for charity auctions!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, I am extremely pleased with this software. I was totally immersed in it, learning every possible feature and application, to ensure that we got the maximum use.

Pros

Silent Auction Pro is an all-inclusive software charity organization events or online auctions for fundraising efforts. It manages contacts, monitors donations, item bundling, integrated credit card processing, and a lot more. The full-featured Silent Auction Pro also supports mobile and online bidding. This will allow organizations to attract more bidders from all around the world and increase their profits. Not only can they raise more money for their charity work but they are also able to spread the word about their efforts and even appeal to more supporters.

Cons

Special characters are not readable in the software for donation title, so I have had to change certain titles once they get loaded into the system as an auction item. The special characters examples(for inch threw off the formatting of the data export to excel). Reporting is good but it would have liked a few more reports or the ability to create ad hoc reports.

Review Source
 
 
 
Showing 1-20 of 228

alonzo from Aerofit

June 2018

June 2018

Awesome software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Running an event and having this software comes hand in hand. it makes everything so simple and easy to organize.

Cons

The one time fee seams a little too steep if you are only using this one time. But for regular users this is perfect.

Review Source: Capterra
 

Aaron from DSA

June 2018

June 2018

Silent Auction Pro - basic auction software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Silent Auction Pro has features like image uploading and item organizing that make it useful for auctions.

Cons

Silent Auction Pro uses an unreliable payment processor, they do not give an opt out for saving credit card info, and there is no bulk upload for items.

Review Source: Capterra

  Response: Silent Auction Pro, Tahoe Peaks, Inc.

Date: June 2018

June 2018

 

Regarding our credit card processors: Silent Auction Pro uses two of the largest and most reliable payment processors on the planet - PayPal and WorldPay / Vantiv.

Regarding storing credit cards: For mobile bidding, yes customers must put a credit card on file. This is by design as we believe that it is in the best interest of organizations holding fundraisers that they have a credit card on file for each online bidder. People who do not have a credit card or refuse to put one on file may bid on a bidding Kiosk. Note that credit cards are NOT stored on Silent Auction Pro servers but instead with PayPal or WorldPay.

Regarding no bulk upload for items. This is true. It is just as easy if not easier to enter donations into Silent Auction Pro than it is to enter them first in a spreadsheet (where you can't enter a photo anyway). If you purchase a system to help manage your event, you should use that system exclusively and not try to switch back and forth.

 


June 2018

June 2018

The best decision our community service (Rotary) club made wrt to fund raising tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

Reduced our cost while helped to only use items on the auction that brings the most money.

Pros

Reduces a committee work of 5 people to 1 person. We do a golf fund raiser every year. This helps with keeping track of donations, auction items and BEST of all automate the thank you notes after the event. We trick the system and use the Table feature in assigning Golf Cart 4some assignments.

Cons

There is no shortcomings at all. When in doubt I simply go to the recordings on YouTube as referenced by the help menu

Review Source: Capterra
 

Juanita from Child Care Council of Westchester

June 2018

June 2018

This is the second year our agency has used Silent Auction Pro and it is great.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The silent auction pro software is easy to navigate, has simple forms, help videos and format of website. The staff are extremely friendly and always sending informative emails at the right time.

Cons

The silent auction pro layout of the auction items on the website can use a little touch up from a graphic designer.

Review Source: Capterra
 

Penelope from Non profit Organization
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

This was the first year using a computer based program for an event. It made it easy in some ways.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
Value for Money
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Pros

I liked the software because it kept us organized. It was some-what easy to use and see everything. Having all information in one spot was helpful. Being able to see who had what and who won what in the end was nice. I also really liked being able to print bidder number and bidder sheets ahead of time.

Cons

Having a computer based systems was nice however, we felt there were a few things we didnt like. We found when going from an auction page to auction item the pages didn't talk to each other and wouldn't update. I also didn't like that the bidder sheet wouldn't allow for more than one auction item to be featured. In the past, my group likes to put up every logo that is in the package and show proper representation. We needed to make our own in the end.

Review Source: Capterra
 

Jamison from Quorum
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Easy to use application

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

Easy application to utilize, customer support is also good as they have a reasonable response time.

Cons

The platform can be confusing at first, but after you get used to it, it's not bad. Just a learning curve.

Review Source: Capterra
 

Christina from Non-Profit Organizations in McHenry IL

May 2018

May 2018

Easy To Use System and Outstanding Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The system is very easy to use and, if you have a question, the software team usually responds within a couple of hours

Cons

It would be helpful to have more flexibility on applying credit but it is also understood that privacy guidelines must be maintained

Review Source: Capterra
 

Barbara from Discovery School

April 2018

April 2018

Wonderful customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use, and customer support. All of the support team were very knowledgeable and so friendly and helpful. They have thought of everything.

Cons

The thank you letters were a little difficult to edit. The body of the letter came out in different fonts and was difficult to change.

Review Source: Capterra
 

Julie from Fresh Hope

April 2018

April 2018

We had an amazing experience. Tech support is outstanding!!! Loved the video tutorials, too.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
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Pros

Made auction management a thousand times easier over paper bidding. Check-out and Post-auction reports were so simple, too!

Cons

I was a little confused where to find specific items I needed to edit, but their excellent tech support was responsive within minutes to solve my issue! I also had problems with our volunteers taking the time to train before the event on how to sign on and to assist with bidding.

Review Source: Capterra
 

Jennifer from Andover Coalition for Education (ACE)
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Silent Auction Pro was an incredible tool to expand our fundraising efforts with our auction event!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software was easy to use and helpful in tracking donations to our event. I loved the bundling function that allowed us to create great auction packages for our school fundraising event. We have been hosting this event for several years and finally decided to take our auction online. Silent Auction Pro allowed us to engage a larger audience in our fundraiser. We also were able to raise more money by taking our auction online. Many auction items went for their true value, which helped us raise more money for our schools.
The support staff were extremely helpful and always available to answer questions or review how we were using the tool.

Cons

There wasn't a lot that I didn't like about this software tool. One additional feature that would be nice would be the ability to email those that are attending your event (if you used the ticket purchase function) vs. all bidders.

Review Source: Capterra
 

Julie from Housing Families First

April 2018

April 2018

Silent Auction Pro made our silent auction easy!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We loved the organization that went along with SAP. We could locate items and group them easily. We could record payments very easily. And now we can have all of the information stored for next year, which is huge! We can't say enough positive things about Silent Auction Pro!

Cons

The only hitch we had was that the system seemed to be down when we arrived at the venue the night of the event. HOWEVER, we called the company (at 6pm on Saturday) and someone was able to help us and all was well. So really, we had no cons to list!

Review Source: Capterra

  Response: Silent Auction Pro, Tahoe Peaks, Inc.

Date: April 2018

April 2018

 

Hi Julie - Thank you for the nice review! On the site being down - this must have been an issue with the internet at the venue end. We have multiple servers all running on Amazon's backbone that are all constantly monitored. We have had no downtime from Silent Auction Pro's side. -Jim

 

Heidi from WPES PTA

April 2018

April 2018

We have used Silent Auction Pro for the past three years to manage our school auction.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The biggest pro for our organization is the customer support. It's superb. Being a rotating group of volunteers, we don't always have the technical know-how to manage the software right out of the gate each year, but the team at SAP really helps get us there by being available, knowledgeable, and clear with their guidance. Other pros: the functionality is robust, allowing us to do everything we need (set up online, silent, and live components of our auction, plus sell raffle tickets and track a fund-a-need). The platform is well organized and easy to navigate.

Cons

It does take some time up-front to learn the software and all that it can do. Sometimes we worried that we weren't using it at its full capacity or were taking more steps than necessary to complete a task. However, I think this is particular to our situation, because our group changes every year.

Review Source: Capterra

  Response: Silent Auction Pro, Tahoe Peaks, Inc.

Date: April 2018

April 2018

 

Thanks Heidi! Hopefully your team takes advantage of the online help and video tutorials we have to help folks come up-to-speed on the system. As always - we're here to help! -Jim

 


March 2018

March 2018

Using SAP for silent auction for a Non-Profit group.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Product Quality
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Value for Money
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Support

Saves us so much time. Used to use excel and mail merge to create bid sheets. Then had to enter results into a shared Sheet. Checkout took a lot longer since had to search the sheet. Also never had an online presence before so this gives us access to more people.

Pros

Using this tool enables us to reach more people. I also like that checkout takes a lot less time and the customers like getting a receipt. The ability to print and check all the items from a donation or auction item perspective is so helpful when setting up. I also like the email feature so we can send messages to our patrons and Thank you notes to our donors. The ability to text winning bid status is fun too. Having the patrons credit card information helps make check out a breeze even if they are not present at the time of close out of the auction.

Cons

Minor glitches with downloading to excel if you use that option. Easy to clean up though. There is a lot to learn to get going with the software but once you understand it, it is easy to use and the customer service is excellent.

Review Source: Capterra
 

Crystal from Ornua

March 2018

March 2018

Best customer support around

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This is a very user friendly platform, which allows for ease of use and training. There are a ton of how to's in the help section, if you can't find what you need in that section, their customer support team is top notch. We will be using this software for years to come.

Cons

Getting to different places within the software is a bit time consuming. It would be helpful to have frequently used shortcuts, placed within the software to be able to jump around quicker.

Review Source: Capterra

  Response: Silent Auction Pro, Tahoe Peaks, Inc.

Date: March 2018

March 2018

 

Hi Crystal - thank you for the review. I'll give you a call - I would like to hear more about your suggested shortcuts. -Jim

 

Kelli from Hononegah HOPE Foundation
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Very easy to understand and navigate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We increased our intake by 30% of proceeds

Pros

That everything is all linked together....Very easy to move around throughout the site. Check out was so fast and easy, our bidders loved the ease. QR Codes on signs made finding the items and bidding very easy.

Cons

Wish cropping the pictures was a little easier, They had a lot of black space around them. Other than that it was great.

Review Source: Capterra
 

Rich from Jacobson Wealth Management, Inc.

February 2018

February 2018

Great software that is invaluable aid to fundraising

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Functionality is excellent. It has lots of features and benefits. The administration and reporting tools are also well thought out. It is clear they understand the many requirements of fundraising.
Finally, their support is outstanding.

Cons

It takes a while to learn the navigation- where tools are located. Also, in one or two instances we wanted to extract information in a certain way but the system didn't provide for this.

Review Source: Capterra
 

Tricia from St. Joseph Catholic School
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Silent Auction Pro provided the best customer service, especially on the day of my event.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
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Support

Benefits from this software is hands down the customer service. Silent Auction Pro is extremely professional, reliable and overall a fantastic software with a fantastic staff. The customer service is the best, especially when you talk to them several times on the day of your event. I was overly stressed about many things leading up to our event but my software was the one thing I had no worries about. I knew I could make a phone call or send an email and have a response immediately.

Pros

There are many things that I liked about the software. Some of my favorite features are the reporting, easy navigation and setup features that were used for our online ticket sales. We did not use the bid number feature but have learned from this year; we will want to use that feature next year. Silent Auction Pro makes everything so easy. However, the one thing that makes them outstanding is their customer service. Anytime I had a question, they were there and they were there with the answer I needed.

Thanks again for a great experience! I am looking forward to working with ALL of you in the future.

Cons

There is not a perfect software for anything, everyone knows that. There are a couple little things I would like to see differently but we will work together to come up with a solution for those items before the next event!

Review Source: Capterra
 

David from Kindale

February 2018

February 2018

Easy to use and navigate for our customers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Was able to run a successful online auction

Pros

lots of feature, Easy to setup and add items lots of categories. Nice administration page for your items. Love there a mobile app for people to bid with. Great customers service

Cons

A little pricey but worth it for all the features and customers service, there many things this software can do.

Review Source: Capterra
 

Montgomery from Boys and Girls Club of the Red River Valley
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Have used this product three times now and it has never disappointed!

Ease-of-use

Functionality

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Customer Support

Value for Money

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Quality
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Silent Auction Pro is a great complete package type program. It was great for marketing our event. Easy to use during the event, and made everything go smooth after the event!

Pros

Ease of use. Reliable. Multiple options to suit your needs. GREAT customer service.
Great marketing tools, great for every aspect of a fundraiser event. If you are looking for a program to run an event, fundraiser, etc this would be a great choice.

Cons

Expensive. Not a fan of charging a percentage of proceeds.

Review Source: Capterra
 

Daniel from Angels In Disguise
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Very powerful tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Support

Saves time and helps with organization.

Pros

We have been looking for a long term solution for our charity auction. Software certainly helped with organization and logistics of the event. Great tool..

Advice to Others

We are very new to the software but currently very pleased. Just 2 events under our belt with this tool.

Review Source: Capterra
 
 
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