There was great customer support and training. After the training, product was easy to use; allowed persons not in attendance to bid.

The customer service is fantastic , they are easy to reach and answer any questions.

The support is outstanding. Any time I had a question about how to do something, my rep was responsive and helpful.

We also loved the integrated notification templates and the auction reports. The ease of checkout was amazing.

They are alaways available by phone or email, and while their website has fabulous tutorials, they are also fabulous in providing you hands on support.

Sometimes, that made things a little confusing for me as we were only doing the online auction.

Overall, awesome experience. Their customer service answered every call and was always helpful and courteous.

The mobile site was awesome and so easy to use. Texts/Emails that came during the event are helpful.

The real negative for us was having to enter silent auction donations and ticket sales in the same area.

Real-time reports on how much money you are making and the return on the value. The registration page and the ability to customize it to our liking was amazing, especially when recognizing sponsors.

We also took advantage of the integrated credit card processing feature, which allowed us to easily pre-register bidders and sell tickets online.

From the time we started building our first event till today, we have been impressed with not only the soft ware but customer service was amazing in all aspects of meeting our needs.

It manages contacts, monitors donations, item bundling, integrated credit card processing, and a lot more.

We had used BidPal/OneCause prior but the cost model was unbearable for us this year. With Silent Auction Pro we pay after the first event; nothing upfront.

The mobile auction set up is so user friendly and you receive texts when you have been outbid. Also, inputting a donation is quick and easy.

The customer service is wonderful. They are there not just when  I need help but they call and check on me before the event too.

The event was a huge success and we were very pleased with our experience.

It went without a hitch at the event and we were beyond pleased with how it went and the amazing results.

Their support team is outstanding, always available to help, and always willing to walk you through whatever you need.

We loved that Silent Auction Pro was able to help us continue this tradition, while also helping us raise the money that we need. Since our initial event, we have had two more auctions.

We started as Bidsheet customers and now LOVE the Mobile platforms. They are so easy to use, even for those who are technologically challenged.

If I have to find 1 ‘con’, it would be the inability to add multiple pictures with one auction item. But I think my re said they are fixing that for next year).

It is intuitive, simple, and made us look polished and organized. Features I loved most include: Easy Check-in, Easy Check-Out, entering of winning bids, and the integrated credit card feature.

Credit card processing (we used WorldPay) fees are lower (and no monthly fee), making the total cost lower. Software is feature-rich.

We are excited to use this platform for a combined live/online auction. The customer support is so important and so good at SAP.

The data collection and reports were extremely helpful, too. But the best aspect may be the superb customer service.

The stats after the auction were very helpful. I liked how it kept all donations organized and were easy to ship out after.

The drill down page listed every item in the basket but the individual pictures did not exist so the item said No phot to Display. We ran out of time to take all the pictures so we dealt with it.

Very user friendly; customer support always quick and helpful.

Out overall experience was fantastic. I can not say enough about all of the awesome functions and great customer service.

The wide variety of functions combined with good customer service and a great price.

It is a refreshing joy to work with a team that obviously cares so much about the success of our event.

The customer service is key and you guys have it nailed. Many people already struggle with technology and to learn a whole new software program can be frustrating even for those who know it well.

Silent Auction Pro was an excellent choice to open our Silent Auction to all our supporters. Comments from our bidders included ease of use and great layout for bid items.

The menu items can be confusing at times. When looking for something in particular, it can be hard to know which menu item to look under.

Customer service is great- super love the relational aspect.

I like how easy it is to embed on the website. I also love how easy it is to get in touch with people.

Easy to use web site, great metrics and behind the scenes capability, flexible and well-designed site.

I love knowing that I have someone that I can call if I need someone immediately (and it has happened).

The ease of use and how gorgeous the site looks after makes this FUN.

I don't like that we have to be logged in to purchase tickets. Many people forget their log in.

Being an event organizer for some time, I have found a lot of options on the market, however what stuck out about Uniiverse is their social approach to ticketing.

Their integrations are top notch and easy to manage if you don't have much of a tech background.

No response from customer support, and no number to call.

I'll see if customer service contacts me back about my profile issue. I'd hate to start all over again with eventbrite.

I love the customer service and the look of everything. There are still glitches.

Universe's partnership with TM allows us to easily manage all facets of ticketing for our event from inventory to refunds to creative.

I like the simplicity of it for adding in events and event information. I've used it for big and small events and enjoy the interface of it.

Their team was more than happy to help answer all of our questions and concerns along the way. We had such amazing support, thanks.

But the other days no funds were received. When I go to my dashboard it show $ 0.00 are available.

It's easy to set up, easy to use, and the ability to embed the ticket-buying capability right onto your own website is great. Also the fact that it supports Stripe as a payment method is a big plus.

The customization of the tickets can get confusing.

It's easy to use but most importantly, it was a great experience for our guests at the door. Their app makes it super easy and fast to scan tickets and get people in.

They have great integration with our website, and the social-features for promoting my event were amazing.

Great DIY event ticketing solution with ability and resources to improve.

Plus, their customer service was SUPER fast when I had a question - thanks, Ben. I was super happy with my experience, and I'll definitely be using them again.

The inability to transfer attendees after they've bought tickets.

Universe's customer success group was excellent and always answered my questions promptly.

The price is one of the best on the market. It is visually appealing (helps with marketing).

US Dollar

Silent Auction Pro is a cloud-based event management solution designed for charitable institutes, clubs and other nonprofit organizations. It provides tools to manage contacts, track donations, bundle auction items, generate reports and integrated credit card processing.

Silent Auction Pro covers mobile bidding, online bidding and live auctions. It allows event managers to organize contact lists for both donors and attendees. Customize a landing page and send invitation emails to attendees. Organizers can notify bidders when they have won items via email and text.


It can project and display a leader board highlighting current auction statuses. Members can manage their profiles, enter bids and track progress for items they bid upon. Event organizers can also sell tickets online and plan seating arrangements for events. Customer support is offered via email and over the phone.



LongDescription

Cataloging/Categorization

Recurring Giving

Electronic Payments

Online Giving

Customer Data Management

Payment Processing

Live Auction

Product Catalog

Mobile Alerts

Customizable Reports

Activity Tracking

Watch List

Real-Time Monitoring

Contribution Tracking

Sponsorship Management

Credit Card Processing

Invoice Management

For Nonprofits

Event Tracking

Customer Database

Registration Management

Proxy Bidding

Promotions Management

Contact Management

Online Ticketing

Email Marketing

Mobile Access

Real Time Data

Buy Now Option

Ticketing

Bid Management

Mobile Giving

Membership Management

Silent Auction

Real-Time Notifications

Event Ticketing

Real Time Updates

Email Management

Website Integration

Invoice Processing

Alerts/Notifications

Reporting & Statistics

Attendee Management

Seating Map

Volunteer Management

Event Management

Auction Management

Billing & Invoicing

Receipt Management

Pledge Management

Website Management

Real Time Reporting

Customizable Branding

Ticket Reservations

Reporting/Analytics

Contact Database

Alumni Management

Donation Tracking

Point of Sale (POS)

Online Bidding

Online Auction

Donor Management

Campaign Management

Inventory Management

Online Catalog

Search/Filter

Customizable Fields

Dashboard

Personalization

Recurring/Subscription Billing

Attendance Management

Data Import/Export

Campaign Planning

Email Templates

Absentee Bidding

Email Reminders

Summary Reports

Drag & Drop

Event Scheduling

Web browser (OS agnostic)

A free demo is available on request.
BidSheet PLUS: $449 annual subscription + 2% 
BidSheet PRO: $649 annual subscription + 2% 
Mobile PLUS: $749 annual subscription + 2% 
Mobile PRO: $899 annual subscription + 2% 


Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Silent Auction Pro

Live Online

Webinars

Documentation

Videos

Universe is a cloud-based social ticketing solution that allows its customers to sell tickets online, promote brands and manage online events such as food festivals, film festivals, music festivals, tech conferences and fundraisers. Primary features include ticket manager, event page creation, electronic ticketing, access keys, social media campaigns, reporting and analytics.


It allows users to sell tickets from various channels and offers a ticket manager module that can check attendance at the door. It allows customers to create custom advertisements. Other features include QR barcodes scanning, card payments, visitor traffic management, sales reports and ticket scanning errors detection.


Universe also offers advanced ticketing features that include editable pricing, discount codes, attendee management, customizable checkout and electronic ticketing. It offers integration with Zapier, WordPress, Weebly, Google Analytics, MailChimp, Wix and others.



Support Ticket Management

Season Tickets

Employee Management

Multi-Channel Marketing

Barcode/Ticket Scanning

Mobile Ticketing

Kiosk Ticketing

Onsite Ticketing

Ticket Brokering

Concessions Management

Social Advertising

Campaign Analytics

Print-at-Home

Social Promotion

Third-Party Integrations

Free events are free. 

Starter: Ticketed events are 2% of the ticket cost + $0.79 per ticket capped to $19.95 per ticket.

Standard: Ticketed events are 2.5% of the ticket cost + $1.99 per ticket capped to $19.95 per ticket.

Pro: custom pricing plans available - contact Universe for more information.

Silent Auction Pro vs Universe

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