About Socio

Socio is a ticketing and event management solution that helps businesses handle registrations, online meetings and lead capturing operations via a unified platform. It enables organizations to organize virtual, in-person and hybrid events, live stream audio or video shows and manage attendee engagement activities.

Socio allows event organizers to capture and store participants’ data in a centralized repository and send meeting invitations via email. It offers a variety of features including custom forms, attendee check-in, real-time analytics, and more. Additionally, employees can use the application to track sponsorship and funding processes, conduct user polls and personalize the interface using custom logos, colors and themes.

Socio supports ...


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Supported Operating System(s):

Web browser (OS agnostic)

66 Reviews of Socio

Average User Ratings

Overall

4.94 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(62)

62

4 stars

(4)

4

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 66 results

February 2021

Julie from Vetsource

Verified Reviewer

Company Size: 201-500 employees

Industry: Pharmaceuticals

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Socio's Platform is the Ultimate Engagement Tool

From start to finish, we were well taken care of--from contract phase to event day. Again, we had the Orange Glove service so we had several trainings (staff, speakers, sponsors) and brainstorm sessions to help teach us about ways to maximize features and build an engaging virtual conference agenda. Lots of great trainings and idea shares!

Pros

This platform is so versatile for streaming options--you can use a variety of streaming options or use the one they offer. It also keeps your audience's attention with incredibly engaging features and a great variety of them--from gamification, a social wall, integration with the virtual lounge of your choice (same for a virtual photobooth) to the chat, polling and q&a offerings, attendees are enthralled and truly participate. Additionally, having the mobile app complementing the web app means if an attendee needs to step away from their desk during a virtual event, they never miss a minute of content.

Cons

While the initial buildout felt daunting (we bought the Orange Glove service so did not have to do this ourselves)--once the hand off from the Socio team to our team was done and we were trained, it was fairly easy and intuitive. Now that we've done it once, we'd likely be able to do our own event builds in the future if we have the time/bandwidth--but truly, it's a fantastic option to be able to have the Socio team perform the buildouts.

Reasons for Choosing Socio

The experience with requests for demos, the demo itself, the features and general responsiveness/communications from the Socio reps + pricing were best suited for our needs.

Response from Socio

Replied February 2021

Hey Julie! Thank you for taking the time to leave such a kind review. We are thrilled to hear that you had a great experience from beginning to end. We appreciate all the work you put into your events and we look forward to continuing to work with you.

January 2021

Arthur from QuizBound

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

Pivot to virtual and pivot back to hybrid

Before 2020, we have used Socio for our in-person events. Throughout 2020, we have used Socio to pivot our events program to be 100% virtual. 2021 and beyond, we will be using them for our hybrid events.

Pros

We have been a Socio customer since late 2017. From 2017 until our April 2020 event, they have been powering our live/in-person events. Throughout 2020, we have used their software and their amazing support team (shout out to [SENSITIVE CONTENT HIDDEN] for keeping up with me ) to pivot our events program to be 100% virtual and doubled the number of events we hold with them. After running RFPs with 6 virtual platforms, Socio was the clear winner with their virtual event platform as well. Looking into our 2021 events program, our plan is to start executing a hybrid (mix of virtual and in-person) strategy, and we are confident that Socio will deliver as they have been experts in the in-person events prior to virtual events even existing for our organization (unlike some other providers that are just virtual or in-person oriented)

Cons

No downsides at the moment. Their 24/5 support was extremely helpful, and we really wanted it to cover the weekend hours as well (since a few of our events happen on the weekends). Recently we have been notified by our customer success manager that they have expanded their support to include weekend hours as well. So, I can't complain.

Reasons for Choosing Socio

After running RFPs with 6 virtual platforms, Socio was the clear winner with their virtual event platform as well.

Reasons for Switching to Socio

Looking into our 2021 events program, our plan is to start executing a hybrid (mix of virtual and in-person) strategy, and we are confident that Socio will deliver as they have been experts in the in-person events prior to virtual events even existing for our organization (unlike some other providers that are just virtual or in-person oriented)

January 2021

Thomas from Institut Luxembourgeois des Administrateurs

Company Size: 2-10 employees

Industry: Education Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

January 2021

Great event app

Pros

Socio was very easy to use and to set up. The Customer service is probably one of their biggest strengths , super helpful and reactive. There is a wide range of options available to create an event app / web platform

Cons

We would have loved to be able to customize a few more details. The metrics you receive after the event are quite basic, but they are currently improving this point.

Reasons for Choosing Socio

December 2020

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Originally a Conference App, and now a full Virtual Conference Platform

We first used Socio as a conference app at our conference in 2019, after selecting it from a list of 20+ options we'd tested. Our attendees loved it, and while there were some hiccups on site with managing customer service and notifications not always being real time, we were overall very impressed. For our 2020 conference we again looked at dozens of competing conference apps, but in the end Socio remained the best fit for our specific needs. Due to Covid we ended up having to cancel our 2020 conference, and Socio was gracious enough to credit our purchase for use at our 2021 conference. As the pandemic went on though, we made the decision to switch our 2021 conference to a virtual conference, so started the process of reviewing virtual conference platforms. After looking at dozens of these, we finally came back to Socio and demoed their version. We were very impressed with the production quality they offered for our sessions and keynotes, and the networking opportunities they'd built into their platform. Only one other conference platform was close to their level, but Socio was a better fit for us all around so we are moving forward with them for our conference next March.

Pros

The software had all the features we were looking for, and implemented in a way that was easy for admins and users alike to use. Socio is also always improving their platform and adding, new useful features. I'm also really impressed with how well they were able to transition from a conference app to a full virtual conference platform, especially their implementation of the live video sessions and the networking opportunities.

Cons

The sponsor and exhibitor listings could be better. The logos are small and only allow square formatting, and the listings are functional, but nothing fancy compared to what I've seen in other conference apps and virtual conference platforms. I was also disappointed that they don't support live captioning for their new conference video solution.

Reasons for Choosing Socio

This year when choosing a virtual conference platform, Pathable was the only other product that came close to meeting our needs. If Socio wasn't an option, I'm sure Pathable would have been able to do everything we needed. However for our specific conference where the two most important aspects are the networking connections and session experiences, Socio did both of these better than any other platform we demoed.

Reasons for Switching to Socio

Since the conference app market has been growing and improving significantly for the last several years, each year I've led a conference app selection process on our team to make sure we're still using the best product for our needs. After 2 years of using DoubleDutch, Socio came on our radar for our 2019 conference, and is what we ended up using that year due to a better feature set for our specific needs. In 2020 and this year we went through similar selection processes, and both times Socio has come out on top as our platform of choice.

February 2021

Michele from Sigma Alpha Mu Fraternity

Company Size: 2-10 employees

Industry: Higher Education

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

February 2021

College student leadership conference!

Overall, it was good. [SENSITIVE CONTENT HIDDEN] was there when we had questions. However, I wish the training/onboarding was a little more robust. It was a lot of trail and error on our part trying to figure everything out. The platform was very easy to use for our attendees and overall they really enjoyed using something other than Zoom.

Pros

We used this for a college student leadership conference. The live-stream option with the chat, Q&A and polling was very professional. The integration of the wonder.me rooms for networking was a great tool for breakout (and the ability to have a breakout within a breakout. Having everything in one engaging platform was something that our attendees really enjoyed.

Cons

The integration of the wonder.me rooms was a little tough at the beginning. There were also issues within the conference that people who get dropped from the room and had to get back in. Overall, it ended up fine but just had a few glitches.

Reasons for Choosing Socio

Engagement and networking opportunities for our attendees.

Reasons for Switching to Socio

Needing something that had the ability to have breakout rooms within breakouts. With the integration of the wonder.me rooms, we were able to do that which increase engagement.

Response from Socio

Replied February 2021

Hey Michele! Thank you for taking the time to leave a review. Very excited to hear that your attendees enjoyed the platform! We have passed your feedback to our Customer Team to look at improvements for the onboarding process. You also mentioned some feedback on the Wonder.me rooms. We are excited to share that this spring we will be releasing our own Video Topic Rooms and 1:1 Video Conversations. We appreciate all the work you put into your events and we look forward to continuing to work with you.