Supported Operating System(s):Web browser (OS agnostic)
TicketIQ by Aisera uses intelligent automation to route high volume requests and improve resolution times for service desk teams. It uses auto-classification technology and historical ticket analysis to empower agents and increase team productivity. TicketIQ can recommend relevant resources and the best actions for ticket resolution. This solution can integrate with existing ticketing systems to further automate end-to-end service desk workflows.
TicketIQ can classify, route, and assign tickets to the appropriate agent or team. Ticket classification fields include category, subcategory, priority, and severity. When working on a service ticket, AI-driven recommendations will include specific knowledge articles and notes from other similar ticke...
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