TicketPeak software


30 reviews(4.5/5)
30 reviews(4.5/5)

TicketPeak is cloud-based ticketing and event management solution that automates the ticket selling process for organizers and enables customers to purchase tickets online through desktop or mobile device.

TicketPeak offers features such as general admission and seat reservations, which enables customers to select their preferred seats for events. This solution automates classes and auditions by providing online registration. 

It also offers features such as classes and auditions registration, event management, events subscription setup, season ticketing, ticket printing and customization and ticket redemption through smartphones or barcode readers.

TicketPeak caters to both box office and online registration-based ticketing needs of organizers. The product offers separate price ranges for profit-based and non-profit enterprises, which includes a combination of per ticket cost and a percentage of the ticket value.

The solution offers third-party integration with credit card gateways, enabling users to make transactions without creating accounts on the website.

Supported Operating System(s):
Web browser (OS agnostic)

30 Reviews of TicketPeak

Showing 1 - 20 of 30

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  • Deborah from Williamsville East HS

    February 2018

    Very easy to use to purchase ticekts

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy for users to use and Admin set-up features. It was nice to set-up promo codes, but sometimes the senior promo code did not work.

    Cons

    When searching for a customer it takes long for name to populate
    Not easy to figure out how to print a report per show showing ticket seat number, name and payment.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • melanie from the legacy theatre

    October 2017

    Satisfied

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is a great for the money. They provide excellent customer service, personal attention to needs that arise.

    Cons

    Some things are a bit difficult to navigate. Seating charts are small. Mostly satisfied with minimal complaint.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra

    Response: Apparen, Apparen Inc.

    October 2017

    Thank you for taking the time to submit a review!

  • Wendy from West End Studio Theatre, Oakville

    Number of employees: 2-10 employees

    September 2017

    This has been a great solution for our theatre group. It has aided in cash flow, important for us.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our cash flow was better. We did paper registration and cheques/cash the first day of class. Now we have a continuous online registration. We are still converting people to online after all the years of being paper based. It's easy to print registration lists to know who's coming and how much room we have in the class. Online ticket sales are great, we know when our small studio is sold out.

    Pros

    Training was easy, it's very intuitive. Our customers have asked for online technology for a long time and they are happy too with the ease of use of the software.

    Cons

    I would like to be able to make distinct groupings for our classes, I loaded Fall, Spring, March Breaks and they are one long list, it would be easier to see what you are looking for if there could be breaks in the listings. I'd love a bigger logo for our group too.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra

    Response: Apparen, Apparen Inc.

    September 2017

    Thank you for taking the time to review TicketPeak! We appreciate your feedback and are constantly working on making improvements.

  • VICKI from Plainview Community Theater

    Number of employees: 2-10 employees

    September 2017

    Easy to use, lots of features

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We are able to offer ticket sales online, which has reduced the number of volunteers needed at businesses to sell in person, and helped us keep better track of ticket sales.

    Pros

    It fits our needs perfectly at a price that fits our budget. We don't have need for lots of features, so it is fine.

    Cons

    Once in a while I have issues with ticket screens not showing how I expect, but fixes are pretty easy.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra

    Response: Apparen, Apparen Inc.

    September 2017

    Thank you for taking the time to review TicketPeak!

  • Susan from Children's Theatre of Elgin

    July 2017

    It is pretty basic, but meets our needs as a small not-for-profit theater company.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The reasonable price is a big draw, but it is also pretty simple to set up the events. The upgrade to mobile-friendly was great. I like that we can upload an image to our tickets and edit the content, at least somewhat. Our switch from PayPal to the TicketPeak credit card processor resulted in far fewer payment problems!

    Cons

    The reports are pretty clunky and a bit confusing to download. It would be nice to archive old events such that they no longer show up on the reports option. Marking dozens of boxes to sort to a specific event is pretty annoying.

    Review Source: Capterra

    Response: Apparen, Apparen Inc.

    July 2017

    HI Susan, Thank you for taking the time to submit a review. Sorry to hear you are having trouble with the reports section. If you need some support with this we would be happy to help, additionally we have an extensive FAQ section available on our site as well.

  • Joel from Buffalo History Tours

    July 2017

    works well.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Good value for the money. My representative was good at responding to my questions in a timely manner.

    Cons

    With multiple events over multiple days it was difficult for me to see exactly where the revenue and the commissions were.

    Review Source: Capterra

    Response: Apparen, Apparen Inc.

    July 2017

    Thank you for your review and feedback. We are constantly working on improvements.

  • Sally from Hinsdale Central High School

    July 2017

    This has made ticket sales so much easier

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    no cash in the lunch room. easier for parents to get tickets
    seems more official to patrons as well

    Cons

    confusing to customers when sales get turned off - we have worked through this though w more communication

    Review Source: Capterra

    Response: Apparen, Apparen Inc.

    July 2017

    Thank you for your feedback!

  • Pamela from Stage West Community Theatre

    July 2017

    I appreciated the quick and personal customer service.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Quick and easy

    Pros

    Very easy to set up and link to our website. The cost per transaction is comparable and even lower than similar vendors we looked at. There is more available than what we needed but we hope to use in the future.

    Review Source: Capterra

    Response: Apparen, Apparen Inc.

    July 2017

    Thank you for taking the time to submit a review for TicketPeak

  • Heather from ThinkBIG! Theater Arts, Inc.

    Number of employees: 2-10 employees

    July 2017

    User friendly and easy to navigate

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    User friendly system for our customers purchasing and families registering their kids for classes.

    Pros

    The ease of setting up events. The ease of managing and editing events. I also like having the reports to print out before each show so that we can verify ticket purchases.

    Cons

    We have had some feedback that the workshop button and the audition button in the top right corner are hard to locate unless you are given the heads up when you are taken to the events page.

    Review Source: Capterra

    Response: Apparen, Apparen Inc.

    July 2017

    Thank you Heather, we appreciate your review, and will consider your feedback as we make improvements and enhancements to our site.

  • Mason from Clearfield Arts Studio Theatre, Inc.

    Number of employees: 1 employee

    July 2017

    We love it!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ease of use, helps reach a larger audience

    Pros

    The fees are low, and the customer service is GREAT! Ticketpeak has continuously answered my questions and has even made changes to programming and formatting based on our needs.

    Cons

    I wish there was an app for TicketPeak that was easier to use on a mobile device. Or make the site itself more mobile friendly.

    Review Source: Capterra

    Response: Apparen, Apparen Inc.

    July 2017

    Thank you Mason for taking the time to submit a review for TIcketPeak, we appreciate your feedback.

  • Alejandra from Sparkle Theatricals

    Number of employees: 2-10 employees

    July 2017

    Practical and useful. Afforable!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It doesn't have too many bells and whistles - necessary tools without distracting clutter! I also prefer the name to that of services like Brown Paper Tickets

    Cons

    The appearance. It's hard to customize and overall relatively sterile looking. I wish we had more ability to make the ticket purchase experience beautiful.

    Review Source: Capterra

    Response: Apparen, Apparen Inc.

    July 2017

    Thank you for your review, we appreciate your feedback as we make enhancements and improvements.

  • Aaron from Plains Junior Theater

    Number of employees: 2-10 employees

    July 2017

    Easy to set up. Easy for customers

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This made the job of our box office volunteer much easier. It was a great simplification of the process. We especially like not having to handle credit card information and being able to look up seating for those who forgot their tickets.

    Pros

    Ticketpeak provided summaries of purchases and sent checks in a timely manner. They are always available and helpful if you have questions or concerns.

    Cons

    It would be nice if the software allow more flexibility in customizing your sites. It would be great to add pictures of your venue and add "themes" to your ticket ordering page. You can currently customize the tickets somewhat, but the ordering page is relatively bland .

    Review Source: Capterra

    Response: Apparen, Apparen Inc.

    July 2017

    Thank you for your review. We will take your feedback into consideration as we continuously make improvements!

  • Jessica from Allen Civic Ballet

    Number of employees: 2-10 employees

    July 2017

    We have used Ticket Peal for several years and Love all the functionality.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It helped us run our events smoothly and track ticket sales.

    Pros

    I love that we can print off reports and track payments, This enables us to run our events and performances smoother with volunteers checking tickets.

    Cons

    When being trained to do the office administration job the website was not the easiest to navigate.

    Review Source: Capterra

    Response: Apparen, Apparen Inc.

    July 2017

    Thank you very much for your review Jessica!

  • Jon from New Circle Theatre Company

    Number of employees: 2-10 employees

    July 2017

    A wonderful alternative to the higher-priced ticketing sites, with stellar customer service!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Customer service. Quick response and solutions to any and all problems.
    Ability to schedule auditions.
    Best rates I've seen on any site.

    Cons

    Graphic design of the site.
    Learning curve for set-up was a bit steep for me .
    Needs clearer instructions for customer buying Flex Passes.

    Review Source: Capterra

    Response: Apparen, Apparen Inc.

    July 2017

    Thank you for your feedback.

  • Dorie from Watershed Action Alliance

    Number of employees: 2-10 employees

    July 2017

    Very useful, but a little clunky

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Less expensive than other options, no superfluous bells or whistles, can tailor many aspects to suit own needs, don't have to pay a monthly fee, GREAT customer service.

    Cons

    there were a few simple things that the software was unable to do, such as allow multiple choices on the same ticket.

    Review Source: Capterra

    Response: Apparen, Apparen Inc.

    July 2017

    Thank you for your review - we appreciate your feedback.

  • Marguerite from Central Midwest Ballet Inc.

    Number of employees: 2-10 employees

    July 2017

    We used it for our ballet school's spring performance.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Customer service was great and my customers found it easy to use, also a great price point

    Pros

    The ease of use for the customer was outstanding and worked well. Also Customer service was the best on any software I've used. I was able to get a human EVERY time.

    Cons

    It is confusing to set up on our end. I did need to call customer service a few times because I did not easliy understand the set up process.

    Review Source: Capterra

    Response: Apparen, Apparen Inc.

    July 2017

    Thank you for your review.

  • Dia from Hendersonville Performing Arts Company (HPAC)

    July 2017

    Mobile option not user friendly.Report options not user friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use when purchasing tickets (except on mobile devices)
    Customizable of seat plan
    Options for adding events

    Cons

    Report options - available ones are not very useful
    Limited ability to repeat info when setting up events

    Review Source: Capterra

    Response: Apparen, Apparen Inc.

    July 2017

    Thank you for your review, we will take into consideration your feedback as we are continuously making improvements.

  • Dan from Franklin Opera House

    July 2017

    TicketPeak has been a great fit for our organization. So easy to learn, and service is wonderful.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Though perhaps not the most feature-rich option, TicketPeak is so easy to use that our all-volunteer box office staff can learn to use it in no time. And the rates are low so we don't have to worry so much about the bottom line.

    Cons

    There are enough options and enough reports to handle our basic operations, but a large organization may need something more robust.

    Review Source: Capterra

    Response: Apparen, Apparen Inc.

    July 2017

    Hi Dan, Thank you for reviewing TicketPeak we appreciate your feedback and are continuously making improvements!

  • Eric from Ozark Arts Council

    Number of employees: 11-50 employees

    August 2016

    Great Customer Support!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    the folks at Ticketpeak are extremely responsive and easy to work with. The service itself is very easy to use, both for us and for those getting seats.

    Review Source: Capterra
  • Max from Freelance Director

    May 2016

    More time to enjoy

    Ease-of-use
    Quality
    Support

    Within minutes, customers become audience members with TicketPeak's easy-to-use programming, allowing users more time to focus on enjoying a production, and less time figuring out how to purchase tickets. TicketPeak makes purchasing tickets quick, easy, and affordable so audience members can focus more on enjoying the show. TicketPeak's user-friendly programming allows audiences a quick way to reserve and purchase tickets. I will definitely continue using TicketPeak for upcoming shows.

    Review Source: Capterra
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