About TicketPeak

TicketPeak is cloud-based ticketing and event management solution that automates the ticket selling process for organizers and enables customers to purchase tickets online through desktop or mobile device.

TicketPeak offers features such as general admission and seat reservations, which enables customers to select their preferred seats for events. This solution automates classes and auditions by providing online registration.

It also offers features such as classes and auditions registration, event management, events subscription setup, season ticketing, ticket printing and customization and ticket redemption through smartphones or barcode readers.

TicketPeak caters to both box office and online re...


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Supported Operating System(s):

Web browser (OS agnostic)

39 Reviews of TicketPeak

Average User Ratings

Overall

4.62 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(24)

24

4 stars

(15)

15

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 39 results

April 2021

Lesa from The Actors Conservatory Theatre

Verified Reviewer

Company Size: 2-10 employees

Industry: Entertainment

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

TicketPeak offers a valuable service for our theatre.

We've used them for over nine years and have been very pleased!

Pros

We have used TicketPeak as our ticketing vendor for over nine years. As we've grown, they have grown with us. When we have a new need, they either show us how to use their system in a new way, or will accommodate their system to meet our needs. The product is very functional and their support is exceptional! Highly recommend them!

Cons

Any cons I might have had were either something I didn't know how to do, or were addressed with their tech department and fixed to accommodate my needs.

Reasons for Choosing TicketPeak

Best price for the service we needed at the time and ease of implementation.

Response from TicketPeak

Replied April 2021

Hi Lesa, thank you for the kind words and positive feedback. We truly value clients like The ACT and strive to provide the best service and support.

April 2021

Jennifer from Hinsdale Dance Academy

Company Size: 11-50 employees

Industry: Performing Arts

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Great Customer Service

Excellent!

Pros

[SENSITIVE CONTENT HIDDEN] is great! Customer service is always available when I need to launch a show.

Cons

We are limited with some covid necessities, but if it weren't for that, it's very user friendly.

Reasons for Switching to TicketPeak

A client recommended and we are glad they did!

Response from TicketPeak

Replied April 2021

Thank you very much Jennifer for taking the time to review TicketPeak. The TicketPeak Team.

July 2017

Dan from Franklin Opera House

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2017

TicketPeak has been a great fit for our organization. So easy to learn, and service is wonderful.

Pros

Though perhaps not the most feature-rich option, TicketPeak is so easy to use that our all-volunteer box office staff can learn to use it in no time. And the rates are low so we don't have to worry so much about the bottom line.

Cons

There are enough options and enough reports to handle our basic operations, but a large organization may need something more robust.

Response from Apparen

Replied July 2017

Hi Dan, Thank you for reviewing TicketPeak we appreciate your feedback and are continuously making improvements!

April 2021

Robin from Bethany Christian Schools

Company Size: 51-200 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2021

TicketPeak - Great Ticket Platform

We previously sold tickets in person and over the phone. TicketPeak has streamlined this process so much and freed up precious time. The customer service is great! Whenever I have a question, or something I am trying to figure out, I can simply contact your customer support. [SENSITIVE CONTENT HIDDEN] is amazing and always cheerfully answers any of my questions, or fixes any of my problems. Overall this was a wonderful addition to our school events.

Pros

Our school uses this software for the sale of several types of events, from general admission to drama/musical assigned seating. This software makes it very easy for our customers to purchase tickets. We place the link on our school website for easy accessibility. The variety of reports makes it easy to track customer information and sales. You can easily export information for easy use.

Cons

There are several areas to add information. When added the information goes to different locations. From what customers see on the order site, to what is seen on the order confirmation page, to what is printed on the tickets. It is a bit tricky to know what goes where. It can be a bit of trial and error to get it all set up the way we want it. We use this for multiple events, but it is not something we use every week, so it can sometimes take a bit to get it set up the way we want it. With that said, it is still worth the set up struggles, as the rest works seamlessly.

Reasons for Choosing TicketPeak

TicketPeak seemed to be the simplest software to use as well as the most cost effective.

Response from TicketPeak

Replied April 2021

Hi Robin, thank you so much for the review, we value your feedback and would like to hear more about any struggles you had navigating the system so we can make it easier for you and provide the necessary support. Please contact us at your convenience. The TicketPeak Team.

April 2021

Timothy from Master Arts Theatre

Company Size: 2-10 employees

Industry: Performing Arts

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

April 2021

Ticket is a versatile platform for small and mid sized performing arts venues

TicketPeak has really allowed us to take all of our shows and activities online and create an interface with our volunteers and actors in an inexpensive and versatile way.

Pros

I have appreciated the versatility of the platform, especially for a small, black-box theatre like ours. That fact that you can design and implement your own seating chart without having to have the involvement of other technicians was really the game changer for us, as our performances can have a totally different setup every show. I also have utilized and like the various reports for customers and purchases, and they are constantly adding improvements.

Cons

It was a little clunky and not very user friendly in its first iteration, but that has improved dramatically. It does have a bit of a longer learning curve, but the feature set is worth it.

Reasons for Choosing TicketPeak

TicketPeak was the only platform at the time that really gave us full control to create our own seating charts.

Response from TicketPeak

Replied April 2021

Thank you Timothy for taking the time to provide some great feedback. We truly value clients like you as we strive to provide the best service and support we can.