TicketPeak Software


 

TicketPeak is web-based ticketing and event management solution that automates the ticket selling process for organizers and enables customers to purchase tickets online through any desktop or mobile device.

TicketPeak offers features such as general admission and seat reservations, which enables customers to select their preferred seats for events. This solution automates classes and auditions by providing online registration. 

TicketPeak also offers features such as classes and auditions registration, Web-based event management, events subscription setup, season ticketing, ticket printing and customization and ticket redemption through smartphones or barcode readers.

TicketPeak caters to both box office and online registration-based ticketing needs of organizers. The product offers separate price ranges for profit-based and non-profit enterprises, which includes a combination of per ticket cost and a percentage of the ticket value.

This software offers third-party integration with credit card gateways, enabling users to make transactions without creating accounts on the website.

 

TicketPeak - Signup
 
  • TicketPeak - Signup
    Signup
  • TicketPeak - Edit user
    Edit user
  • TicketPeak - Edit account
    Edit account
  • TicketPeak - Multiple devices
    Multiple devices
Supported Operating System(s):
Web browser (OS agnostic)

29 Reviews of TicketPeak

Showing 1-20 of 29

 

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melanie from the legacy theatre

October 2017

October 2017

Satisfied

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

It is a great for the money. They provide excellent customer service, personal attention to needs that arise.

Cons

Some things are a bit difficult to navigate. Seating charts are small. Mostly satisfied with minimal complaint.

Review Source: Capterra

  Response: Apparen, Apparen Inc.

Date: October 2017

October 2017

 

Thank you for taking the time to submit a review!

 

Wendy from West End Studio Theatre, Oakville
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

This has been a great solution for our theatre group. It has aided in cash flow, important for us.

Ease-of-use

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Our cash flow was better. We did paper registration and cheques/cash the first day of class. Now we have a continuous online registration. We are still converting people to online after all the years of being paper based. It's easy to print registration lists to know who's coming and how much room we have in the class. Online ticket sales are great, we know when our small studio is sold out.

Pros

Training was easy, it's very intuitive. Our customers have asked for online technology for a long time and they are happy too with the ease of use of the software.

Cons

I would like to be able to make distinct groupings for our classes, I loaded Fall, Spring, March Breaks and they are one long list, it would be easier to see what you are looking for if there could be breaks in the listings. I'd love a bigger logo for our group too.

Review Source: Capterra

  Response: Apparen, Apparen Inc.

Date: September 2017

September 2017

 

Thank you for taking the time to review TicketPeak! We appreciate your feedback and are constantly working on making improvements.

 

VICKI from Plainview Community Theater
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Easy to use, lots of features

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We are able to offer ticket sales online, which has reduced the number of volunteers needed at businesses to sell in person, and helped us keep better track of ticket sales.

Pros

It fits our needs perfectly at a price that fits our budget. We don't have need for lots of features, so it is fine.

Cons

Once in a while I have issues with ticket screens not showing how I expect, but fixes are pretty easy.

Review Source: Capterra

  Response: Apparen, Apparen Inc.

Date: September 2017

September 2017

 

Thank you for taking the time to review TicketPeak!

 

Susan from Children's Theatre of Elgin

July 2017

July 2017

It is pretty basic, but meets our needs as a small not-for-profit theater company.

Ease-of-use

Functionality

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Pros

The reasonable price is a big draw, but it is also pretty simple to set up the events. The upgrade to mobile-friendly was great. I like that we can upload an image to our tickets and edit the content, at least somewhat. Our switch from PayPal to the TicketPeak credit card processor resulted in far fewer payment problems!

Cons

The reports are pretty clunky and a bit confusing to download. It would be nice to archive old events such that they no longer show up on the reports option. Marking dozens of boxes to sort to a specific event is pretty annoying.

Review Source: Capterra

  Response: Apparen, Apparen Inc.

Date: July 2017

July 2017

 

HI Susan,
Thank you for taking the time to submit a review. Sorry to hear you are having trouble with the reports section. If you need some support with this we would be happy to help, additionally we have an extensive FAQ section available on our site as well.

 

Joel from Buffalo History Tours

July 2017

July 2017

works well.

Ease-of-use

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Pros

Good value for the money. My representative was good at responding to my questions in a timely manner.

Cons

With multiple events over multiple days it was difficult for me to see exactly where the revenue and the commissions were.

Review Source: Capterra

  Response: Apparen, Apparen Inc.

Date: July 2017

July 2017

 

Thank you for your review and feedback. We are constantly working on improvements.

 

Sally from Hinsdale Central High School

July 2017

July 2017

This has made ticket sales so much easier

Ease-of-use

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Pros

no cash in the lunch room. easier for parents to get tickets
seems more official to patrons as well

Cons

confusing to customers when sales get turned off - we have worked through this though w more communication

Review Source: Capterra

  Response: Apparen, Apparen Inc.

Date: July 2017

July 2017

 

Thank you for your feedback!

 

Pamela from Stage West Community Theatre

July 2017

July 2017

I appreciated the quick and personal customer service.

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Quick and easy

Pros

Very easy to set up and link to our website. The cost per transaction is comparable and even lower than similar vendors we looked at. There is more available than what we needed but we hope to use in the future.

Review Source: Capterra

  Response: Apparen, Apparen Inc.

Date: July 2017

July 2017

 

Thank you for taking the time to submit a review for TicketPeak

 

Heather from ThinkBIG! Theater Arts, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

User friendly and easy to navigate

Ease-of-use

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User friendly system for our customers purchasing and families registering their kids for classes.

Pros

The ease of setting up events. The ease of managing and editing events. I also like having the reports to print out before each show so that we can verify ticket purchases.

Cons

We have had some feedback that the workshop button and the audition button in the top right corner are hard to locate unless you are given the heads up when you are taken to the events page.

Review Source: Capterra

  Response: Apparen, Apparen Inc.

Date: July 2017

July 2017

 

Thank you Heather, we appreciate your review, and will consider your feedback as we make improvements and enhancements to our site.

 

Mason from Clearfield Arts Studio Theatre, Inc.
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

We love it!

Ease-of-use

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Ease of use, helps reach a larger audience

Pros

The fees are low, and the customer service is GREAT! Ticketpeak has continuously answered my questions and has even made changes to programming and formatting based on our needs.

Cons

I wish there was an app for TicketPeak that was easier to use on a mobile device. Or make the site itself more mobile friendly.

Review Source: Capterra

  Response: Apparen, Apparen Inc.

Date: July 2017

July 2017

 

Thank you Mason for taking the time to submit a review for TIcketPeak, we appreciate your feedback.

 

Alejandra from Sparkle Theatricals
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Practical and useful. Afforable!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

It doesn't have too many bells and whistles - necessary tools without distracting clutter! I also prefer the name to that of services like Brown Paper Tickets

Cons

The appearance. It's hard to customize and overall relatively sterile looking. I wish we had more ability to make the ticket purchase experience beautiful.

Review Source: Capterra

  Response: Apparen, Apparen Inc.

Date: July 2017

July 2017

 

Thank you for your review, we appreciate your feedback as we make enhancements and improvements.

 

Aaron from Plains Junior Theater
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Easy to set up. Easy for customers

Ease-of-use

Functionality

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Value for Money

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This made the job of our box office volunteer much easier. It was a great simplification of the process. We especially like not having to handle credit card information and being able to look up seating for those who forgot their tickets.

Pros

Ticketpeak provided summaries of purchases and sent checks in a timely manner. They are always available and helpful if you have questions or concerns.

Cons

It would be nice if the software allow more flexibility in customizing your sites. It would be great to add pictures of your venue and add "themes" to your ticket ordering page. You can currently customize the tickets somewhat, but the ordering page is relatively bland .

Review Source: Capterra

  Response: Apparen, Apparen Inc.

Date: July 2017

July 2017

 

Thank you for your review. We will take your feedback into consideration as we continuously make improvements!

 

Jessica from Allen Civic Ballet
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

We have used Ticket Peal for several years and Love all the functionality.

Ease-of-use

Functionality

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Value for Money

Ease-of-use
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It helped us run our events smoothly and track ticket sales.

Pros

I love that we can print off reports and track payments, This enables us to run our events and performances smoother with volunteers checking tickets.

Cons

When being trained to do the office administration job the website was not the easiest to navigate.

Review Source: Capterra

  Response: Apparen, Apparen Inc.

Date: July 2017

July 2017

 

Thank you very much for your review Jessica!

 

Jon from New Circle Theatre Company
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

A wonderful alternative to the higher-priced ticketing sites, with stellar customer service!

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
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Pros

Customer service. Quick response and solutions to any and all problems.
Ability to schedule auditions.
Best rates I've seen on any site.

Cons

Graphic design of the site.
Learning curve for set-up was a bit steep for me .
Needs clearer instructions for customer buying Flex Passes.

Review Source: Capterra

  Response: Apparen, Apparen Inc.

Date: July 2017

July 2017

 

Thank you for your feedback.

 

Dorie from Watershed Action Alliance
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Very useful, but a little clunky

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Value for Money
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Pros

Less expensive than other options, no superfluous bells or whistles, can tailor many aspects to suit own needs, don't have to pay a monthly fee, GREAT customer service.

Cons

there were a few simple things that the software was unable to do, such as allow multiple choices on the same ticket.

Review Source: Capterra

  Response: Apparen, Apparen Inc.

Date: July 2017

July 2017

 

Thank you for your review - we appreciate your feedback.

 

Marguerite from Central Midwest Ballet Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

We used it for our ballet school's spring performance.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Customer service was great and my customers found it easy to use, also a great price point

Pros

The ease of use for the customer was outstanding and worked well. Also Customer service was the best on any software I've used. I was able to get a human EVERY time.

Cons

It is confusing to set up on our end. I did need to call customer service a few times because I did not easliy understand the set up process.

Review Source: Capterra

  Response: Apparen, Apparen Inc.

Date: July 2017

July 2017

 

Thank you for your review.

 

Dia from Hendersonville Performing Arts Company (HPAC)

July 2017

July 2017

Mobile option not user friendly.Report options not user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Pros

Ease of use when purchasing tickets (except on mobile devices)
Customizable of seat plan
Options for adding events

Cons

Report options - available ones are not very useful
Limited ability to repeat info when setting up events

Review Source: Capterra

  Response: Apparen, Apparen Inc.

Date: July 2017

July 2017

 

Thank you for your review, we will take into consideration your feedback as we are continuously making improvements.

 

Dan from Franklin Opera House

July 2017

July 2017

TicketPeak has been a great fit for our organization. So easy to learn, and service is wonderful.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Though perhaps not the most feature-rich option, TicketPeak is so easy to use that our all-volunteer box office staff can learn to use it in no time. And the rates are low so we don't have to worry so much about the bottom line.

Cons

There are enough options and enough reports to handle our basic operations, but a large organization may need something more robust.

Review Source: Capterra

  Response: Apparen, Apparen Inc.

Date: July 2017

July 2017

 

Hi Dan,
Thank you for reviewing TicketPeak we appreciate your feedback and are continuously making improvements!

 

Eric from Ozark Arts Council
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2016

August 2016

Great Customer Support!

Ease-of-use

Functionality

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Value for Money

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the folks at Ticketpeak are extremely responsive and easy to work with. The service itself is very easy to use, both for us and for those getting seats.

Review Source: Capterra
 

Max from Freelance Director

May 2016

May 2016

More time to enjoy

Ease-of-use

Product Quality

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Within minutes, customers become audience members with TicketPeak's easy-to-use programming, allowing users more time to focus on enjoying a production, and less time figuring out how to purchase tickets.

TicketPeak makes purchasing tickets quick, easy, and affordable so audience members can focus more on enjoying the show.

TicketPeak's user-friendly programming allows audiences a quick way to reserve and purchase tickets. I will definitely continue using TicketPeak for upcoming shows.

Review Source: Capterra
 

Peter from BAMTheatre, St. Isaac Jogues, Fenwick High School

May 2016

May 2016

So easy!

Ease-of-use

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Several productions I've been involved with have used TicketPeak with amazing results! Smooth, efficient, and simple to use!

Review Source: Capterra
 
 
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