TicketPeak

RATING:

4.6

(41)

About TicketPeak

TicketPeak is ticket software for frequent event producers, schools, non-profit's, sport venues and more. It is a web-based electronic ticket solution with print-at-home ticketing, assigned seating, mobile check-in app, mailing list integration and built-in credit card processing. It also offers features such as registrations, auditions management, subscription setup, season ticketing, flex passes, ticket printing and customization. Best for organizations that sell a minimum of 2,000 tickets per year and put on many events per year. TicketPeak’s uses are extensible and allow for considerable experimentation on the part of the user. Designed by concert musicians with the idea in mind of streamlining how tickets are sold at the local level, the system works as well as ...

TicketPeak Pricing

Priced at .75 (USD) per ticket plus 1.5% of the total ticket price. Discounts are available for non-profit organizations.

Starting price: 

$0.75 per month

Free trial: 

Available

Free version: 

Available

Box Office Listing
Slide 1 of 3

TicketPeak Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for TicketPeak

1 - 5 of 42 Reviews

User Profile

Chelsea

Verified reviewer

Music, 2-10 employees

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2024

Low Cost Solution for a simple performing arts group

PROS

It’s everything we need for a low-cost solution for ticketing. Many of our tickets are comped or free, so we generally only have to pay a fee to cover The ticket usage.

CONS

The user interface is a little clunky for making changes to an event, and how it presents attendance is a little bit confusing too.

Vendor Response

Thank you very much Chelsea for taking the time to review TicketPeak. We appreciate clients like you.

Replied June 2024

Jennifer

Performing Arts, 11-50 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2021

Great Customer Service

Excellent!

PROS

[SENSITIVE CONTENT HIDDEN] is great! Customer service is always available when I need to launch a show.

CONS

We are limited with some covid necessities, but if it weren't for that, it's very user friendly.

Reasons for switching to TicketPeak

A client recommended and we are glad they did!

Vendor Response

Thank you very much Jennifer for taking the time to review TicketPeak. The TicketPeak Team.

Replied April 2021

Dan

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2017

TicketPeak has been a great fit for our organization. So easy to learn, and service is wonderful.

PROS

Though perhaps not the most feature-rich option, TicketPeak is so easy to use that our all-volunteer box office staff can learn to use it in no time. And the rates are low so we don't have to worry so much about the bottom line.

CONS

There are enough options and enough reports to handle our basic operations, but a large organization may need something more robust.

Vendor Response

Hi Dan, Thank you for reviewing TicketPeak we appreciate your feedback and are continuously making improvements!

Replied July 2017

User Profile

Lesa

Verified reviewer

Entertainment, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2021

TicketPeak offers a valuable service for our theatre.

We've used them for over nine years and have been very pleased!

PROS

We have used TicketPeak as our ticketing vendor for over nine years. As we've grown, they have grown with us. When we have a new need, they either show us how to use their system in a new way, or will accommodate their system to meet our needs. The product is very functional and their support is exceptional! Highly recommend them!

CONS

Any cons I might have had were either something I didn't know how to do, or were addressed with their tech department and fixed to accommodate my needs.

Reason for choosing TicketPeak

Best price for the service we needed at the time and ease of implementation.

Vendor Response

Hi Lesa, thank you for the kind words and positive feedback. We truly value clients like The ACT and strive to provide the best service and support.

Replied April 2021

Timothy

Performing Arts, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2021

Ticket is a versatile platform for small and mid sized performing arts venues

TicketPeak has really allowed us to take all of our shows and activities online and create an interface with our volunteers and actors in an inexpensive and versatile way.

PROS

I have appreciated the versatility of the platform, especially for a small, black-box theatre like ours. That fact that you can design and implement your own seating chart without having to have the involvement of other technicians was really the game changer for us, as our performances can have a totally different setup every show. I also have utilized and like the various reports for customers and purchases, and they are constantly adding improvements.

CONS

It was a little clunky and not very user friendly in its first iteration, but that has improved dramatically. It does have a bit of a longer learning curve, but the feature set is worth it.

Reason for choosing TicketPeak

TicketPeak was the only platform at the time that really gave us full control to create our own seating charts.

Vendor Response

Thank you Timothy for taking the time to provide some great feedback. We truly value clients like you as we strive to provide the best service and support we can.

Replied April 2021