TicketSource vs Universe

TicketSource has 311 reviews and a rating of 4.74 / 5 vs Universe which has 33 reviews and a rating of 4.42 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.74 / 5 (311)

4.42 / 5 (33)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

5.0 / 5

4.5 / 5

Functionality

4.5 / 5

4.0 / 5

Last Review Written

October 14, 2019

June 17, 2019

Pros/Cons

  • Pros

  • This Box Office system is amazing, works perfectly, and support is first class.

  • they are very user friendly and we have always got positive remarks and cheers from our customers. Thanks to TS

  • Cons

  • I did find it hard to work out how to do a couple of things, but I phoned in for help and it was sorted out very quickly.

  • The only thing (as a charity) we don't like is that any donations also get a surcharge as it feels like a heavy penalty on people's generosity over and above what they pay for their ticket fee.

  • Pros

  • The price is one of the best on the market. It is visually appealing (helps with marketing). Ease of uploading new events.

  • It looks slick and is easy to embed..connects with Stripe easily, support usually answers within 24 hours (US based only)

  • Cons

  • I wish the in-app reporting capabilities were a little more granular.

  • I don't like that we have to be logged in to purchase tickets. Many people forget their log in. I wish upgrading options were easier. I wish there were partial refunds capabilities.

Pricing

Pricing Range

Product Demo & Screenshots

Advisor Recommendations & User Awards

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux